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Reviews of Grand Excelsior Hotel Bur Dubai

4 out of 5
Grand Excelsior Hotel Bur Dubai
Kuwait Road - Bur Dubai, Dubai

Reviews

7.0

Good

Rating 10 - Excellent. 66 out of 269 reviews" "
Rating 8 - Good. 85 out of 269 reviews" "
Rating 6 - Okay. 52 out of 269 reviews" "
Rating 4 - Poor. 40 out of 269 reviews" "
Rating 2 - Terrible. 26 out of 269 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Zahir, Surrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad, Have to call 4/5 times for get things done to clean room etc
Stayed 3 nights in Feb 2024

8/10 Good

Moidur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

6/10 Okay

marci

Travelled with family
Disliked: Cleanliness, amenities
The hotel was older than I thought. There was water running from a pipe. The towels were dingy and obviously over used. The complimentary breakfast was ok. Hot food not very hot. The young man Christopher who worked there was eager to help. Always smiling. He was our go to guy
Stayed 1 night in Nov 2023

6/10 Okay

KATHY

Stayed 2 nights in Nov 2023

8/10 Good

Angela

Travelled with family
Lobby great, hotel is a bit dated. Need a lot of updating and renovations, very close to the airport
Stayed 1 night in Nov 2023

2/10 Terrible

ADNAAN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst 4 Star Hotel
Worse 4 Star hotel in Dubai. Cant sleep until 3am. As nighclub blarring music until then Rooms old and shabby
Stayed 2 nights in Oct 2023

2/10 Terrible

Noura

Disliked: Cleanliness
Stayed 2 nights in Sep 2023

2/10 Terrible

Seshu

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is very bad, not clean, every thing we nee to ask including towels, response for anything is very slow
Stayed 3 nights in Sep 2023

6/10 Okay

Munira Hussamuddin

Disliked: Staff & service
Not coming back Here Again
The hotel looks amazing from outside but when I went in the room the ac was not working i had to change the room and also there were cockroaches in the room. The room was quite spacious but when the ac was not working and i had to change the room instead of upgrading the room they downgraded the room by giving a smaller room.
Stayed 8 nights in Jul 2023

10/10 Excellent

Saif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in May 2023

4/10 Poor

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were lovely! Rooms were old & needed up dating ! First room. We were put in everything was broken! Food was good !but you should provide coffee after meals ! Children were aloud to run & scream until 2 in the morning without any consideration for other guests! Disgusting!!!!!! Pool & Hussan very good but you need drink fertilities up there !
Stayed 6 nights in Apr 2023

2/10 Terrible

riccardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was small no view,, couldn't get door open to bathroom because it hit the bidet
Stayed 2 nights in Mar 2023

10/10 Excellent

Pranay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good experience!
Stayed 2 nights in Apr 2023

10/10 Excellent

Mr Ken F

Stayed 1 night in Mar 2023

4/10 Poor

Saif Aldawlah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

6/10 Okay

shojauddin saif

Business traveller
Disliked: Cleanliness, staff & service
The Reception Was Not Supporting Room Was Not Up To The Stand
Stayed 2 nights in Jan 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever.
Worst hotel I ever stay. By default, do expect no shower foam, no towel. Shifting breakfast location without inform guest. Room key always give issue. Totally disappointed. U can get much better hotel with the same rate.
Stayed 5 nights in May 2022
Response from GEH TEAM on 6 July 2022
Thank you so much for your review of our hotel. We would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, We have noted your concerns , during your stay with us, we will make sure, it shall be dealt and not be repeated,We hope you choose to stay with us again, so we can show you our true level of service.

4/10 Poor

Abdiwahab

Stayed 2 nights in Mar 2022
Response from GEH TEAM on 6 July 2022
Thank you so much for your review of our hotel. We would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, We have noted your concerns , during your stay with us, we will make sure, it shall be dealt and not be repeated,We hope you choose to stay with us again, so we can show you our true level of service.

6/10 Okay

Santosh

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

4/10 Poor

Isaac

Travelled with family
Disliked: Staff & service
Facility was okay but NO enough lights in the room and NO toiletries were replenished each day. Key will NOT work every day and very inconvenience to shuffle between the room and lobby. PCR test provided by hotel IS ABSOLUTELY not good and will NOT recommend to any. They hiked the price due to the US time restriction and accept ONLY cash and did NOT give the report until few hours before my flight which caused too my tension.
Stayed 6 nights in Dec 2021

2/10 Terrible

Senthil

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD service, POOR quality, WORST experience
Worst hotel. Bad front office manager who works in the night shift. Room are old and dirty, smelly and expensive compared to other hotels. Housekeeping services was bad. I called three times to clean my room for 3 days and until 8 or 9pm they won’t clean.
Stayed 2 nights in Dec 2021

6/10 Okay

Humayoun

Travelled with family
Stayed 3 nights in Nov 2021

8/10 Good

Johan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathroom is really bath ! Airco too, we could not put it off.
Stayed 1 night in Dec 2021

8/10 Good

Amar shukur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

FANTA COUMBA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the cleanliness of the toilet tub should be improved (limestone), Other than that everything was fine
Stayed 7 nights in Oct 2021

6/10 Okay

Hussein

Travelled with group
Liked: Room comfort
The bathroom was not clean and not good because the water stays inside the bathroom when taking the shower and it does not go out until after an hour with a bad smell in the room
Stayed 1 night in Sep 2021

10/10 Excellent

Rajendra

Stayed 7 nights in Jun 2021
Response from GEM on 12 July 2021
Dear our valuable guest, Thank you very much for taking time, to share your rating about your recent visit with us. We sincerely hope you had a great stay. We would like to inform you that, we are continually searching ways to enhance the great experience. Hence, we are looking forward to welcome you back in a not too distant future. All the best

4/10 Poor

Ismail

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs serious attention
No way can this hotel be 4 star. I am sure the property had its glory days, dilapidated is how best it can be described. Wifi - terrible and not good enough if you need to work. Bathroom - no hot water, broken door and fittings, dirty. Cleanliness - this was the main issue. I wouldn't have bothered with the review had it been clean. Cockroaches in abundance in the room and bathroom. Furniture and light fittings with great marks. Hairs so visible on the floor and stuck in the wooden floor. I hope Management looks into the cleanliness standards. On the positives; good location and large spacious rooms. Pity it's not been maintained as can be a really good hotel.
Stayed 3 nights in Jan 2021
Response from Joseph R on 22 Jan 2021
Thank you so much for your review of our hotel. We would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, We have noted your concerns , during your stay with us, we will make sure, it shall be dealt and not be repeated,We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
It’s one day stay normal every thing nothing surprising
Stayed 1 night in Jan 2021
Response from Joseph R on 14 Jan 2021
Dear Mr. Muhammad, Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.

8/10 Good

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2020
Response from Gem on 7 Jan 2021
Dear our valuable guest, Thank you very much for taking time, to share your rating about your recent visit with us. We sincerely hope you had a great stay. We would like to inform you that, we are continually searching ways to enhance the great experience. Hence, we are looking forward to welcome you back in a not too distant future. All the best

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2020
Response from Gem on 7 Jan 2021
Dear Mr. Mohamed, Thank you so much for your review of our hotel. We would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with all and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disrespectful but only hotel available
Not great. Room air conditioning broken so was extremely cold. As well as chairs being very dirty in COVID condition expected it to be thoroughly cleaned. We came early as flight was early so children were very sleepy but I don’t understand how a child taking a nap can tarnish the hotels view. So I was asked to wake my child up multiple times as well as the staff kissing their teething pointing when they saw him fall asleep again.
Stayed 1 night in Dec 2020
Response from Gem on 7 Jan 2021
Dear Valued Guest, Thank you so much for your review of our hotel. We would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with all and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unknown
Smelly Bedding, No bidet in washroom, AC is not adjusting to my desire temperature. But Privacy is excellent.
Stayed 2 nights in May 2020
Response from Mr. Joseph Rodrigues on 28 May 2020
Dear our valuable guest, Thank you very much for taking time, to share your rating about your recent visit with us. We sincerely hope you had a great stay. We would like to inform you that, we are continually searching ways to enhance the great experience. Hence, we are looking forward to welcome you back in a not too distant future. All the best

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was overvauled for what you got, but I did appreciate the late check out by an extra hour
Stayed 2 nights in Feb 2020
Response from Mr. Joseph Rodrigues on 28 May 2020
Dear Guest,Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.

8/10 Good

saeed ur

Travelled with group
Stayed 1 night in Dec 2019
Response from GEH TEAM on 1 Mar 2020
Dear Guest,Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Feb 2020
Response from GEH TEAM on 23 Feb 2020
Dear Guest,Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Bathroom - severe leakage . Pretty sad . The room key did not work in the evening forcing me to go down to reception for help . Overall - quite average . List it’s class .will not recommend it now.
Stayed 3 nights in Feb 2020
Response from GEH TEAM on 16 Feb 2020
Dear Sachin, Thank you for sharing your review with us.we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.

10/10 Excellent

Sachin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2019
Response from GEH TEAM on 5 Jan 2020
Dear Sachin, Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for Dubai cruise arrival
Excellent check-in service, very helpful. Spacious room and good a/c. Quiet. Appreciate the coffee maker and wifi. Furnishings a little dated but elegant. Comfortable bed. What jet lag??
Stayed 1 night in Dec 2019
Response from GEH TEAM on 5 Jan 2020
Dear Christina, Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.

6/10 Okay

DK, Silver Spring, MD

Travelled with family and small children
This was an older property and desperately needs an upgrade. I wouldn’t stay here again.
Stayed 3 nights in Dec 2019
Response from GEH TEAM on 5 Jan 2020
Thank you so much for your review of our hotel. We would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, We hope you choose to stay with us again, so we can show you our true level of service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2019
Response from GEH TEAM on 30 Dec 2019
Dear our valuable guest, Thank you for sharing your review with us. It is heartwarming to receive positive ratings such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Joseph R on 15 Dec 2019
Dear our valuable guest, Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , no problems , attractions close by , transports ( taxi / metro station) close by
Stayed 7 nights in Nov 2019
Response from Joseph R on 15 Dec 2019
Dear our valuable guest, Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Joseph R on 15 Dec 2019
Dear our valuable guest, Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.

6/10 Okay

satyam

Travelled with family
Liked: Room comfort
Just an ordinary hotel.
Just an ordinary hotel with large size rooms, not at all a 4 star property. Room cleaning should be better, towels should be more clean, bathrooms are not properly equiped and clean. We opted half board however food options were very limited.Staff is good speacially Sohail was really helpful in restaurant during breakfast and dinner time. Overall a 3 star category hotel which need some improvement in rooms.
Stayed 7 nights in Nov 2019
Response from GEH TEAM on 28 Nov 2019
Dear Mr.Satyam, Thank you very much for taking time, to share your rating about your recent visit with us. We sincerely hope you had a great stay. We would like to inform you that, we are continually searching ways to enhance the great experience. Hence, we are looking forward to welcome you back in a not too distant future. All the best

8/10 Good

Koon nang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Good location.
Good location, room was spacious. Highly recommended the hotel. local cafe and restaurant near by.
Stayed 3 nights in Nov 2019
Response from GEH TEAM on 24 Nov 2019
Dear our valuable guest, Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai

6/10 Okay

Verified traveller

Travelled with family
Service staff need more training for customer interaction and better service. Room furniture is dated and look and feel.is of 90s.
Stayed 5 nights in Nov 2019
Response from GEH TEAM on 17 Nov 2019
ear our valuable guest, Thank you for sharing your review with us. we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai

4/10 Poor

Iyad

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad Experience
My experience with this hotel was very bad. My friends checked in to the hotel before I arrived and the rooms were not clean. They were so tired that they asked the staff to change the sheets and went to sleep directly and didn'T tell me about it. The next morning they woke up feeling so itchy and couldn't bear it so they told the hotel about it. The staff changed the sheets again and cleaned the rooms but what was done was done. Horrible experience. can't believe this happened to us with Hotels.com
Stayed 3 nights in Oct 2019
Response from GEH TEAM on 17 Nov 2019
Thank you so much for your review of our hotel. We would like to thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with all and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi in the bathroom tub did not work. Apart from that everything else was excellent. Definitely should be back again.
Stayed 3 nights in Oct 2019
Response from Dilek on 4 Nov 2019
Dear our valuable guest, Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.

8/10 Good

Verified traveller

Liked: Staff & service, amenities
I booked this hotel because it was quite close to the airport and it offered great value for money. For less than £100 a night I got half board accommodation, the food and staff were excellent. A bit disappointed with the pool area as it only had 12 sun beds and 3 parasols. The rooms are a bit dated now and requires some maintenance, but I think that reflects in the price. Overall I enjoyed my stay.
Stayed 3 nights in Oct 2019
Response from Dilek on 4 Nov 2019
Dear our valuable guest, Thank you for sharing your review with us. It is heartwarming to receive positive comments such as yours. I am glad that you were impressed with our hotel offerings and enjoyed your stay with us. I'm happy to learn that everything was perfect from the start to the end; we do pride ourselves on the service that we provide and it is always rewarding for the whole team to learn that we have met your expectations. We look forward to welcoming you back at Grand Excelsior Bur Dubai.