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Overview of Carlton Palace Hotel

Photo gallery

Featured image
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Outdoor pool, pool loungers
Minibar, in-room safe, desk, blackout curtains
VIP Access

Carlton Palace Hotel

5 out of 5

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationAl Ghurair Centre14 min walk
    Popular LocationReef Mall19 min walk
    Popular LocationAl Seef5 min drive
    AirportDubai (DXB-Dubai Intl.)7 min drive

Choose dates to view prices

  • Executive Room

    4.3/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More details
  • Family Room

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Deluxe Single Room

    4.7/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 1
    • 1 Single Bed
    More details
  • Executive Single Room

    3.8/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 2
    • 1 Single Bed
    More details
  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 45 sq m
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Room

    4.4/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More details

About this area

Dubai

Located in Dubai's Deira neighbourhood, Carlton Palace Hotel is in the business district and near the airport. Dubai Festival City Mall and Dubai Cruise Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Dubai Aquarium & Underwater Zoo and KidZania. Travelling with kids? Make time for Sharjah Aquarium, or head to an event or a match at Meydan Racecourse. Spend some time exploring the area's activities, including golfing and golf lessons.
Popular Location

What's nearby

  • Al Ghurair Centre - 14 min walk
  • Fish Roundabout - 16 min walk
  • Deira Twin Towers Shopping Centre - 17 min walk
  • Reef Mall - 19 min walk
  • Al Seef - 5 min drive

Getting around

  • Al Rigga Station - 8 min walk
  • Dubai (DXB-Dubai Intl.) - 7 min drive

Restaurants

  • Al Shindagah — 1 min walk
  • Al Diwan — 1 min walk
  • Beirut Restaurant & Grill - 8 min walk
  • Golden Fork - 8 min walk
  • Hardee's - 9 min walk

About this property

Carlton Palace Hotel

Family-friendly Dubai hotel in Deira, near City Centre Deira
This hotel features 3 restaurants, an outdoor pool and a nightclub. Free WiFi in public areas, free valet parking and a free shopping centre shuttle are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. All 212 rooms feature thoughtful touches such as bathrobes and slippers, plus separate living rooms and TVs with satellite channels. 24-hour room service, minibars and free newspapers are among the other amenities available to guests.
Carlton Palace Hotel offers 212 forms of accommodation with minibars and a safe. This accommodation offers separate living rooms. Televisions come with satellite channels.

Bathrooms include a bath, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AED 77 for adults and AED 35 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Fitness centre
  • Nightclub
  • Outdoor pool
  • Sauna
  • Shopping
  • Spa services
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Separate living room
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Arabic
  • English
  • Filipino
  • French
  • Hindi
  • Polish
  • Russian

Business services

  • Business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • Pool sunloungers

Spa

  • 2 treatment rooms
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Linens
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Separate living room
  • Slippers

Policies

Check-in

Check-in from 2 PM - noon
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AED 77 for adults and AED 35 for children (approximately)
  • Airport shuttle fee: AED 105 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Dubai Metropolitan
Dubai Metropolitan Palace
Metropolitan Dubai
Metropolitan Dubai Palace
Metropolitan Palace
Metropolitan Palace Dubai
Metropolitan Palace Hotel
Metropolitan Palace Hotel Dubai
Palace Dubai
Hotel Metropolitan Palace
Metropolitan Palace Dubai Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel
Carlton Palace Dubai
Carlton Palace
Carlton Palace Hotel Hotel
Carlton Palace Hotel Dubai
Carlton Palace Hotel Hotel Dubai

Frequently asked questions

Can I cancel my reservation for free at Carlton Palace Hotel and receive a full refund?
Yes, Carlton Palace Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Carlton Palace Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Carlton Palace Hotel?
As of 6 Mar. 2021, prices found for a 1-night stay for 2 adults at Carlton Palace Hotel on 12 Mar. 2021 start from AU$77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Carlton Palace Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Carlton Palace Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Carlton Palace Hotel?
Valet parking is free at this property.
What time is check-in at Carlton Palace Hotel?
Check-in is from 2 PM - noon.
What time is check-out at Carlton Palace Hotel?
Checkout is at noon.
Does Carlton Palace Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle that runs (available on request). A fee of AED 105 per vehicle applies.
Where is Carlton Palace Hotel located?
This family-friendly Dubai hotel is located near the airport, within 1 mi (2 km) of Fish Roundabout and Al Ghurair Centre. City Centre Deira and Gold Souk are also within 2 miles (3 km). Al Rigga Station is 8 minutes by foot and Union Station is 14 minutes.
4.0
Very good
Rating 5 - Excellent. 388 out of 991 reviews
5 - Excellent 39%
Rating 4 - Good. 394 out of 991 reviews
4 - Good 40%
Rating 3 - Okay. 120 out of 991 reviews
3 - Okay 12%
Rating 2 - Poor. 47 out of 991 reviews
2 - Poor 5%
Rating 1 - Terrible. 42 out of 991 reviews
1 - Terrible 4%

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
the rooms are very old and had very very bad smell. i guess they mix smokers with non smokers guests. terrible experience. this can't be 5 stars hotel .
Stayed 1 night in Feb 2021

2/5 Poor

Business traveller, Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities
Sad face IconDisliked: Property conditions & facilities
Not happy swimming pool was under construction and I was looking forward for my morning swims
Stayed 9 nights in Jan 2021

5/5 Excellent

Stayed 1 night in Nov 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m sure the Carlton is a wonderful place to stay. Sadly I was unable to enjoy it because my flights were cancelled I spoke to the hotel and they said they’d cancel the booking and refund me but Expedia would would have to do it. Numerous attempts to contact Expedia were unsuccessful. Maybe this review will reach somebody there. The Emirates flights were cancelled two weeks before travel. I have not seen the charges credited back to my account. I have more upcoming travel in the next 3 weeks booked through Expedia and have to change it all but cannot. How about somebody contacting me? Please?
Stayed 1 night in Mar 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant staff
I've stayed here a few times now, it is an older, grand hotel and the service is always outstanding. I would highly recommend this hotel.
Stayed 6 nights in Feb 2020

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