Dear Amwaje Rotana Dubai,
I am writing to express my heartfelt gratitude for the exceptional service and care I received during my recent stay at your hotel. I must commend your staff, particularly Mr. Abbas, the manager, for going above and beyond to ensure my comfort and well-being.
Unfortunately, I experienced a severe migraine attack during my stay, which confined me to my room for two days. To make matters worse, there was construction work taking place in the room above mine, causing additional noise and discomfort. However, when I approached the reception and brought the issue to Mr. Abbas' attention, he immediately took charge of the situation.
Mr. Abbas not only listened attentively to my concerns but also took swift action to address them. He personally made sure that the noise disturbance was minimized and compensated me for the inconvenience I had experienced. His commitment to ensuring my comfort was truly remarkable, and I am incredibly grateful for his assistance.
Additionally, I must commend your hotel's culinary offerings. The breakfast and lunch, especially the seafood selection, were absolutely delightful. As my condition prevented me from venturing out, I found great solace in the delicious meals provided within the premises. The quality of the food was exceptional, and the customer service during these meals was exemplary.
Overall, I am thoroughly impressed with the level of service and care I received
Thank you