Ratings based on 898 Verified Reviews

4.1 out of 5
82% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller

Posted 13/09/2019
Staff went out of the way to make sure we were happy. Breakfast was nice, rooftop infinity pool was also very nice. When we first got there we got given a room on the ground floor. We got there at 2am the room looked like it was cleaned in a real hurry, towels were grey not white and frayed. As we had a shared terrace with other rooms I could smell the smoke coming in from next door. The next day we complained and we were offered a different room. Octa looked after us and made sure that we were satisfied from then on. Our linen from then on was nice and white and our towels looked new. Our room was serviced daily. We would never stay in Kuta again as it was very busy but thank you Citadines for making our stay as pleasant as possible.
Comment from Hotel Management
16/09/2019 by Maya, Hotel Management
Dear Valuable Guest, Thank you for sharing your experience. It is such a delight to know that you’ve found our rooms and services as excellent. We are very grateful for your observations and recommendations. Your recommendation is truly appreciated and we look forward to welcoming you back with an improved service on your next visit. Warm Regards, Citadines Kuta Beach Bali
4 out of 5
by A verified traveller

Posted 10/09/2019
Comment from Hotel Management
11/09/2019 by Maya, Hotel Management
Dear Valuable Guest, First of all, thank you for sharing your feedback to Expedia review channel. We have been notified that you only give us 4 out of 5 points. We are pleased to know more detail of any situation or services that made your recent stay inconvenience. Thank you again and we hope that we would have the opportunity to welcoming you back in the future. Warm Regards, Citadines Kuta Beach Bali
3 out of 5
by A verified traveller

Posted 10/09/2019
Quality of sleep is very low. Expect to hear every neighbor and every sound from outside your room. Was woke up by neighbors phone alarm, baby crying and loud conversation. On the positive side the location is excellent, pool and service is also very good.
Comment from Hotel Management
10/09/2019 by Maya, Hotel Management
Dear Mr. Mike, Thank you for taking your time to share your recent stay experience with us. As we valued our guests comment for further development, we have been notified your review regarding the noise caused by your neighbor. Our team in daily routine keep the comfort of the guests by doing patrolling and ask to the guest once they make some noise. We will be more discipline doing this duty and your review become our alarm to get aware of Hotel conditions. Awaiting your next visit to Citadines Kuta Beach Bali with better services. Warm Regards, Citadines Kuta Beach Bali
5 out of 5
by A verified traveller

Posted 28/08/2019
This Hotel is amazing and made my first trip to Bali perfect. The distance to the beach is literally 50feet, and its located to the shopping strip along with the club strip 2 streets behind. Has an amazing infinity pool that faces the beach and the bar on the rooftop is perfect for sunsets.
Comment from Hotel Management
30/08/2019 by Maya, Hotel Management
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali
5 out of 5
by A verified traveller

Posted 26/08/2019
Comment from Hotel Management
27/08/2019 by Maya, Hotel Management
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali
4 out of 5
by A verified traveller

Posted 24/08/2019
The breakfast was amazing and the location is awesome! We really enjoyed our stay here and also felt it was at the deal we got it was very good value for money.
Comment from Hotel Management
26/08/2019 by Maya, Hotel Management
Dear Valuable Guest, It feels wonderful to receive such positive feedback from our guests and we thank you for taking the time to post your thoughts on Expedia review center. We are delighted to learn you enjoyed the stay at Citadines Kuta Beach Bali, as much as the entire team did putting together for our guests. We will be sure to pass on the compliments to entire team. We look forward to having you back with us for another experience of Citadines Kuta Beach Bali. Warm Regards, Citadines Kuta Beach Bali
3 out of 5
by A verified traveller

Posted 06/08/2019
The water in the rooftop pool does not seem clean. The television in the room was broken and turned on and off by itself. In the middle of our stay, we were waken up from very bad smell as the drain in the bathroom dried up. Even though they came to resolve it, the hotel maintenance can be done better.
Comment from Hotel Management
09/08/2019 by Maya, Hotel Management
Dear Valuable Guest, It was a great pleasure having you stay at Citadines Kuta Beach Bali. Thank you for sharing your feedback about your stay experience with us on August 6, 2019. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted your observations and recommendations for improvements to the television and cleanliness. Please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our guest. Warm Regards, Citadines Kuta Beach Bali
4 out of 5
by A verified traveller

Posted 18/07/2019
Comment from Hotel Management
09/08/2019 by Maya, Hotel Management
Dear Valuable Guest, Thank you for staying with us and shared your experience during having our services. We are happy to know that you enjoyed your stay and hope to see you again in the future. We will continue to be committed to providing you and all our guests with highest standard of service. Warm Regards, Citadines Kuta Beach Bali
4 out of 5
by A verified traveller

Posted 16/07/2019
All staff were very friendly. Unfortunately the water in the shower was always quite cold and sometimes you could smell the sewage water through the bathroom.
Comment from Hotel Management
09/08/2019 by Maya, Hotel Management
Dear Valuable Guest, It was a great pleasure having you stay at Citadines Kuta Beach Bali. Thank you for sharing your feedback about your stay experience with us on July 16, 2019. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We have noted that you give us 4 points, please be assured that we will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our guest. Warm Regards, Citadines Kuta Beach Bali
5 out of 5
by A verified traveller

Posted 02/07/2019
Friendly staff n so relax n peaceful in the hotel..cleanliness is GD n on time cleaning room service
Comment from Hotel Management
05/07/2019 by Maya, Hotel Management
Dear Ms. Linda, We would like to extend our sincere gratitude for your compliment and recommendation to our hotel. We do agree that our location is our greatest asset and thank you for highlighting our staff efforts in presenting the best service to our guests. It is an honor to be of service to you and we hope to welcoming you back in the near future. Warm Regards, Citadines Kuta Beach Bali