Deluxe Villa, 2 Bedrooms | Property grounds

Reviews of Crystal Brook Tourist Park

3 out of 5
Crystal Brook Tourist Park
182 Heidelberg-Warrandyte Road, Warrandyte, Doncaster East, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 84 out of 159 reviews" "
Rating 8 - Good. 56 out of 159 reviews" "
Rating 6 - Okay. 15 out of 159 reviews" "
Rating 4 - Poor. 4 out of 159 reviews" "
Rating 2 - Terrible. 0 out of 159 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Sebastian

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Chris

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
My cabin was very clean and perfect for me and my dog. Walking around the property was easy, and accessible to venture to surrounding walkibg tracks.
Stayed 2 nights in Jul 2023

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and peaceful location
Stayed 2 nights in Apr 2023
Response from Crystal Brook Tourist Park on 13 May 2023
Glad you enjoyed your stay.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Crystal Brook Tourist Park on 30 Mar 2023
We appreciate your feedback

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our visit was brief but met our expectations
Stayed 2 nights in Mar 2023
Response from Crystal Brook Tourist Park on 10 Mar 2023
Appreciate your favourable review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location. Cabins well appointed.
Stayed 2 nights in Feb 2023
Response from Crystal Brook Tourist Park on 10 Mar 2023
Thank you for taking the time to post a review.

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a lovely place to stay, clean and quite just a little dated
Stayed 1 night in Feb 2023
Response from Crystal Brook Tourist Park on 27 Feb 2023
Glad you enjoyed your stay

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was all good
Stayed 1 night in Feb 2023
Response from Crystal Brook Tourist Park on 25 Feb 2023
Glad you enjoyed your stay

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice natural setting and while not fancy, the unit had everything you need to enjoy your stay. Be aware that the wifi is practically non-existent outside of the common camp kitchen area at the centre of the property - I couldn't get a wifi signal on any of my devices in my cabin. Not ideal when you've got an international mobile phone, but I made it work by going to the camp kitchen to get online when needed for working remotely.

10/10 Excellent

Heidi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. I would come back.
Stayed 2 nights in Dec 2022

8/10 Good

Melanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
could not get the gas grill working and the prompt service from the was unable to get the gas grill working and the prompt service from maintenance staff was reassuring and without effort.
Stayed 2 nights in Dec 2022

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for young families Lovely staff

10/10 Excellent

Denny

Stayed 1 night in Nov 2022

8/10 Good

Victoria

Stayed 1 night in Nov 2022

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely stay again
Stayed 1 night in Nov 2022

8/10 Good

Gaie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little park in a sweet bush location only minutes from suburbia but felt further away! Great pool and amenities lovely staff. Beautiful bush walks around park. Only downside was it was quite compact so u r very close to the neighbours!
Stayed 2 nights in Nov 2022

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Emma

Stayed 1 night in Oct 2022

6/10 Okay

Rosslyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff. Was disappointed at the heating and draught in though gaps on the front door.nice quite location .
Stayed 2 nights in Jul 2022

10/10 Excellent

Shane

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in Apr 2022

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stayer it was amazing it was like a piece of country life in the urban area.
Stayed 1 night in Feb 2022
Response from CBTP Staff on 8 Mar 2022
Hi Peter, So glad you had amazing time, We hope to see you again :)

10/10 Excellent

Lesley

Liked: Staff & service
Clean and quiet
Stayed 1 night in Feb 2022
Response from CBTP Staff on 8 Mar 2022
Thank you Lesley, We look forward to your next visit.

10/10 Excellent

Laura

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, clear information given to us, Trix settled well into her overnight stay. Quiet and secure.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I booked a 2 bedroom cabin but was charged for 2 cabins Several failed attempts to contact wotif to get a refund on the cabin I didn’t need I will not use wotif again
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hide away and very pleasant... thank you
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very native surroundings. Pleasant people, very friendly. Easy check in and check out. Villa was really nice and clean. Loved the pool
Stayed 1 night in Jan 2021
Response from Khat on 26 Jan 2021
Thank you for your feedback and hope to see you in the future.

10/10 Excellent

Debra, Kununurra WA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to great walking tracks , and a wonderful tranquil atmosphere
Stayed 4 nights in Nov 2020
Response from Khat on 8 Dec 2020
Thank you Debra for your feedback and hope to see you again in the future.

6/10 Okay

Marilyn

Liked: Cleanliness, staff & service
70's style family park
We found it expensive for the facilities and quality of the room. Unfortunately, the park refused to fix a fast dripping tap which kept us up at nights. It's clean, but there are problems with the tiling being cracked, some mold and late 70's decor. However, the setting is wonderful, reasonably quiet and family-friendly
Stayed 9 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very friendly park... kept the kids entertained for hours with the pool and jumping pillow. Would definitely stay here again
Stayed 2 nights in Dec 2019
Response from Crystal Brook Management on 26 Dec 2019
Thank you for your feedback. We look forward to having you stay with us again in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yeh early check in and the quiet area and the friendly stuff
Stayed 1 night in Nov 2019
Response from Crystal Brook Management on 26 Dec 2019
Thank you for your feedback. We look forward to having you stay with us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in quiet bush land with an abundance of birdlife. Great walking tracks to be enjoyed.
Stayed 2 nights in Nov 2019
Response from Crystal Brook management on 24 Nov 2019
Thank you for your feedback, we are pleased to hear you enjoyed your stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean. Interesting that we have to empty our own bins.
Stayed 3 nights in Oct 2019
Response from CBTP on 12 Nov 2019
Thank you for your feedback. Kind Regards Crystal Brook management.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing in this particular property was as advertised, the cabin we were put in was in a real state of repair, smoke alarms were going off even when boiling a couple of eggs. The air conditioning was badly installed and we had to report faults on it, because it could not be put onto heat as it was chilly. The state of repairs was a very long list. We had to be moved into another cabin due to the first cabin dangerous state, as my husband got an electric shock from the extractor fan light switch, the second cabin was infested with bugs, and we had to use pesticides to keep them down on a daily basis, and was not serviced the pool was just a plunge pool not a proper swimming pool, the amenities were none existent, it was miles away from any amenities. The only entertainment was the tv in the cabins. The so called games room consisted of one pool table and two video racing games. Any visitor had to check in and they were asking for a fee for each visitor. There were no walks that we found as advertised it was just a camp. Mainly for caravan, mobile homes and tents. If this had been in the UK trading standards would have had a field day with them. I would NOT recommend this for more than a night or two stopover. Disgusting and wrongly advertised.
Stayed 21 nights in Oct 2019
Response from Crystal Brook management on 30 Oct 2019
Dear Guests, We are sorry to hear of your unsatisfactory experience. The issues with your original cabin have all been rectified. But we do apologise for these issues hence why we upgraded you to the another cabin. In relation to the amenities we are not quite sure what you are referring to as our park amenities were located opposite your cabin within less than 30 metres. Also relating to the walking tracks, their are multiple tracks surrounding the entire park which include the "mullum- mullum" trail and various others with the back of the park leading straight into one of them. And our policy regarding visitors as a safety measure is that any visitors in the park sign in,as in an emergency situation we need to be aware of how many people we have on site. Although during your stay we did not charge your visitors to come in to the park as they did not stay nor use the swimming pool as it is only under theses circumstances that we would charge the entry fee. Thank you for your feedback.

10/10 Excellent

Verified traveller

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pets are welcome, park clean and well maintained. Staff great cabins clean
Stayed 1 night in Aug 2019
Response from Krystal on 11 Sept 2019
We are pleased to hear you enjoyed your stay, Regards Crystal Brook management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Also lovely walking trails very close along Mullum Mullum Creek and the Cafe at the nursery across the road was handy.
Stayed 4 nights in Aug 2019
Response from Krystal on 3 Sept 2019
Were so glad to hear you had a pleasant stay with us. We hope to see you again in the future. Regards Crystal Brook management

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great for our needs Very helpful staff Great sized cabin and very clean and tidy
Stayed 4 nights in Jun 2019
Response from Khat on 19 June 2019
Thank you for your feedback and glad you have enjoyed your stay at Crystal Brook Tourist Park.

10/10 Excellent

CHENSEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Khat on 12 June 2019
Thank you for your feed back. Crystal Brook Tourist Park Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of things for the kids to do. Bedding and extra blankets in cabins were excellent
Stayed 2 nights in Apr 2019
Response from Khat on 23 Apr 2019
Thank you for your feed back and looking forward to seeing you in the future. Crystal Brook Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property surrond's are amazing, it has all the facilities you need and the cabins were spotless. The staff were also so friendly.
Stayed 1 night in Mar 2019
Response from K on 25 Mar 2019
Thank you for staying with us. Crystal Brook Management

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Khat on 9 Mar 2019
Thank you for your feedback. Hope to see you again. Crystal Brook Tourist Park.

10/10 Excellent

JulieCoulter, Leongatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely setting felt away from the city and a bit like in the country
Stayed 2 nights in Feb 2019
Response from Khat on 23 Apr 2019
Thank you for your feed back and looking forward to seeing you in the future. Crystal Brook Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

J

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run down ‘holiday’ park with cheek by jowl onsite vans and half-baked leisure facilities ie pool and huge trampoline. But they allowed our dogs. Would not have stayed there otherwise.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2018

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time we've stayed. Clean and tidy. Great value for money.
Stayed 1 night in Nov 2018
Response from Bronwyn on 27 Nov 2018
Hi Tanya, Thank you for staying with us again and thank you for the lovely review! See you next time!

10/10 Excellent

Stewart

I needed good, pet friendly accommodation near Melbourne and Crystal Brook Tourist Park fit the bill perfectly. Staff were extremely friendly and the accommodation was clean.
Stayed 4 nights in Nov 2018
Response from Bronwyn on 22 Nov 2018
Hi Stewart, Thank you for your lovely review, we loved having you and your beautiful pup here.

10/10 Excellent

Gwen, Finley NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, helpful and efficient staff. Excellent priced for location. Everything any person needs for accomodation with dogs. Basic cabin was well presented. Would definitely recommend to anyone wanting pet friendly accomodation.
Stayed 1 night in Aug 2018
Response from Matt on 29 Aug 2018
Hi Gwen Thanks for the excellent review. Pleased you and your dog had a pleasant stay. Regards Crystal Brook TP Management