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Reviews of Warwick Doha

5 out of 5
Warwick Doha
Al Rayyan Road, Al Sadd Area, (in front of Women's Hospital), Doha

Reviews

8.6

Excellent

Rating 10 - Excellent. 305 out of 612 reviews" "
Rating 8 - Good. 203 out of 612 reviews" "
Rating 6 - Okay. 69 out of 612 reviews" "
Rating 4 - Poor. 21 out of 612 reviews" "
Rating 2 - Terrible. 14 out of 612 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel Fabulous Stay will definitely will return. Staff so friendly and helpful
Stayed 7 nights in Mar 2024
Response from Walid Yameen on 12 Mar 2024
Dear Guest,Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation.We really look forward to welcoming you back once again in our property. With Warm Regards,Walid Yameen General Manager

10/10 Excellent

Haidar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This what a 5 star hotel must to be. It was one of the best hotel that i have booked ever. It will be my next stay hotel if i will come again Staf , service, location everything was first class 👏 What i didn't like is nothing actually everything was perfect
Response from Walid Yameen on 14 Feb 2024
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.Kindest regards, Walid Yameen General Manager

8/10 Good

iftikhar

Travelled with partner
Liked: Staff & service, amenities
Bath toilet not very clean old discoloured taps
Stayed 1 night in Jan 2024
Response from Walid Yameen on 14 Feb 2024
Dear Guest,Thank you for spending some of your precious time to share your review . We are thankful for the comments you have said about our hotel, team, service and hospitality. We strive to maintain our hospitality service to always meet your expectation.We are glad to see that you left some feedback on what fell below your expectations. We deeply apologize for any inconveniences you have. We have taken note of your comments and have shared these with our management team to review and make necessary improvements. We hope that you would give us another chance to have you again at Warwick Doha. With Warm Regards,Walid Yameen General Manager

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is clean comfortable and the staff are very professional
Response from Walid Yameen on 10 Jan 2024
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.With Warm Regards,Walid Yameen General Manager

10/10 Excellent

Carlos, Chestnut Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very courteous and friendly. They were also very attentive to our needs.
Stayed 6 nights in Dec 2023
Response from Walid Yameen on 31 Dec 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.With Warm Regards,Walid Yameen General Manager

10/10 Excellent

Munira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Walid Yameen on 19 Dec 2023
Dear Guest,Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation.We really look forward to welcoming you back once again in our property. With Warm Regards,Walid Yameen General Manager

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Walid Yameen on 19 Nov 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.With Warm Regards,Walid Yameen General Manager

10/10 Excellent

Muaz

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant environment quiet clean staff are nice , you dont need to ask usually staff attend to your needs without asking . Its really amazing . Its als in a great location . Family and kid's friendly as well
Stayed 1 night in Nov 2023
Response from Walid Yameen on 12 Nov 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.With Warm Regards,Walid Yameen General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Walid Yameen on 23 Oct 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.With Warm Regards,Walid Yameen General Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay, made even better by the staff, which are so kind and respectful, the hotel itself is amazing. Because of our Expedia Gold we also had a free room upgrade and we didn’t even have to mention it when checking in. Overall it was a 5 star experience, I would definitely recommend.
Stayed 6 nights in Oct 2023
Response from Walid Yameen on 18 Oct 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.With Warm Regards,Walid Yameen General Manager

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Bar
We enjoyed this hotel immensely. The only downside from our point of view is there is no alcohol on site. Which seems strange for a five star hotel, even in Qatar. There is a bar in the hotel 300 metres away however.
Stayed 2 nights in Oct 2023
Response from Walid Yameen on 16 Oct 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.Kindest regards, Walid Yameen General Manager

10/10 Excellent

Philip

Stayed 2 nights in Oct 2023
Response from Walid Yameen on 10 Oct 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.Kindest regards, Walid Yameen General Manager

4/10 Poor

Ragwinder

Stayed 3 nights in Sep 2023
Response from Walid Yameen on 9 Oct 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.With Warm Regards,Walid Yameen General Manager

8/10 Good

Habib

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Walid Yameen on 4 Oct 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.

8/10 Good

Fidaa

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Walid Yameen on 21 Sept 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.With Warm Regards,Walid Yameen General Manager

6/10 Okay

Raad

Travelled with family
The hotel it was alright. But the Wi-Fi is not too good
Stayed 2 nights in Sep 2023
Response from Walid Yameen on 14 Sept 2023
Dear Guest,Thank you for spending some of your precious time to share your review . We are thankful for the comments you have said about our hotel, team, service and hospitality. We strive to maintain our hospitality service to always meet your expectation.We are glad to see that you left some feedback on what fell below your expectations. We deeply apologize for any inconveniences you have. We have taken note of your comments and have shared these with our management team to review and make necessary improvements. We hope that you would give us another chance to have you again at Warwick Doha. With Warm Regards,Walid Yameen General Manager

10/10 Excellent

Ramadan, Dacula

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very satisfied with the property and the staff especially Mr Shadi شوقي and Mr Moamen مؤمن they were very nice, very friendly and very helpful, I do appreciate them so much
Stayed 4 nights in Jun 2023
Response from Annabelle Gutermuth on 18 June 2023
Dear Guest,Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation.We are thankful for the comments you have said about our hotel, team, service and hospitality. As well thank you for recognizing our colleagues and pointing out them one by one like you did. They will be more than happy to know that they contributed to make your stay memorable. We really look forward to welcoming you back once again in our property. With Warm Regards,Annabelle GutermuthHotel Manager

8/10 Good

Tasnia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The interior was very nice. Generally clean. Disappointed to have to ask for water every single day. Also there was a leak in the bathroom that wasn’t fixed even after asking
Stayed 6 nights in Apr 2023
Response from Annabelle Gutermuth on 14 May 2023
Dear Guest,Thank you for spending some of your precious time to share your review.We are thankful for the comments you have said about our hotel, team, service and hospitality. We strive to maintain our hospitality service to always meet your expectation.We are glad to see that you left some feedback on what fell below your expectations. We deeply apologize for any inconveniences you have. We have taken note of your comments and have shared these with our management team to review and make necessary improvements. We hope that you would give us another chance to have you again at Warwick Doha. With Warm Regards,Annabelle GutermuthHotel Manager

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location to get to everything if you have a driver
Stayed 3 nights in Apr 2023
Response from Afshahan Khan on 28 Apr 2023
Dear Ms. Sandra,We are delighted to know about your pleasant stay at Warwick Doha Hotel. We would like to welcome you again on your next stay.

8/10 Good

hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Annabelle Gutermuth on 19 Mar 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.

8/10 Good

Maryam

Stayed 2 nights in Mar 2023
Response from Annabelle Gutermuth on 7 Mar 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.

10/10 Excellent

Ammar

Stayed 3 nights in Jan 2023
Response from Annabelle Gutermuth on 6 Mar 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.

10/10 Excellent

Rach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
10/10 - Warwick Doha is an incredible hotel that offers excellent value for the price. The location is great, it's easily accessible from the airport by jumping on the Red metro then Green (if you get a day pass its about $6QR), and it's close to the metro station - about a 3min walk. The staff are incredibly lovely, they take your bags to your room and are happy to fulfill any requests. The restaurant although empty pulled out an incredible meal and the bed was the most comfortable we had during our 5-week travel itinerary. Overall, I highly recommend the Warwick Doha hotel for its great location, friendly staff, comfortable accommodations, and overall great value.
Stayed 1 night in Jan 2023
Response from Annabelle Gutermuth on 21 Jan 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doha trip
It's winter and weather was so nice, and the good thing about the hotel almost everything close by if you have a car will be much better.
Stayed 4 nights in Dec 2022
Response from Annabelle Gutermuth on 6 Jan 2023
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Annabelle Gutermuth on 12 Dec 2022
Thank you

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Annabelle Gutermuth on 3 Nov 2022
Dear Guest,Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.

10/10 Excellent

Mazen, Manama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Stig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel manager did help us (me and my child 10 years old) with a lot of things. So greatful.
Stayed 1 night in Jun 2022
Response from Annabelle Gutermuth on 16 June 2022
Dear Guest, Thank you for your rating and sharing your kind feedback during your recent with us. We are happy to know that you had a wonderful experience. It was an honor taking care of you and looking forward to welcoming you once again soon.

8/10 Good

puma urteaga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Robert

Stayed 1 night in May 2022
Response from Warwick Doha on 3 June 2022
Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation.

8/10 Good

Eid

Stayed 2 nights in May 2022
Response from Warwick Doha on 17 May 2022
Dear Guest, Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation. We really look forward to welcoming you back once again in our property. With Warm Regards, Annabelle Gutermuth Hotel Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warwick Doha is excellent as usual
Short business visit. Warwick Doha have always been my first choice for years. Never disappointed me.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Pool area was closed and hotel was being used for quarantine. This was not disclosed when booking. Mattress too soft and causes back pain
Stayed 1 night in Oct 2021

8/10 Good

Ismaeel Ali

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Holiday Trip
Hote was clean with elegant environment. However the bathroom towels not so good its so old and like overused.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Unhappy staying
The hotel room was clean and organized (it was the Superior room). But when I went to sleep I discovered that the corner of the mattress’s cover was torn and they hid the torn part under the mattress which made me feel uncomfortable during sleeping (I couldn’t pull the quilt because it was stuck under the heavy mattress). This was the case in my room but I don’t know about the other rooms. This was really annoying thing for me. Also, the Air conditioner was not cooling enough and it was starting cooling after 7 Am for some reason which I didn’t know. In general I didn’t like staying in that hotel, although it is a 5 stars Warwick Hotel but the quality there was less than what anyone can expect from a 5 Stars hotel. I stayed in a 4 stars hotel and it beats The Warwick Hotel Doha in all aspects.
Stayed 3 nights in Jan 2021
Response from Comment from Hotel Management on 5 Feb 2021
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We are truly sorry to learn that your recent stay unmatched your expectations, therefore please rest assured that your comments has been noted and shared with department heads concerned for further improvement. We hope that you will give us the opportunity to welcome you back . Also appreciate if you can give us more details of your booking / Room Number / Reservation name Etc. With Warm Regards, Hotel Manager

8/10 Good

Tariq

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality staying experience!! All marks for cleanness , quality and service
Stayed 1 night in Nov 2020
Response from Annabelle Gutermuth on 9 Nov 2020
Dear Mr.Tariq, Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation. We really look forward to welcoming you back once again in our property. With Warm Regards, Hotel Manager

8/10 Good

David, Boston USA

Liked: Cleanliness, staff & service, amenities
The excellent staff at check in and check out made my stay enjoyable
Stayed 1 night in Mar 2020
Response from Comment from Hotel Management on 11 Mar 2020
Dear Guest, Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation. We really look forward to welcoming you back once again in our property. With Warm Regards, Hotel Manager

10/10 Excellent

John, Melbourne Australia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend it to class please very very good value
Stayed 2 nights in Mar 2020
Response from Comment from Hotel Management on 10 Mar 2020
Dear Guest, Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation. We really look forward to welcoming you back once again in our property. With Warm Regards, Hotel Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Comment from Hotel Management on 2 Mar 2020
Dear Guest, Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation. We really look forward to welcoming you back once again in our property. With Warm Regards, Hotel Manager

8/10 Good

yaqoub

Stayed 4 nights in Feb 2020
Response from Comment from Hotel Management on 5 Feb 2021
Dear Guest, Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation. We really look forward to welcoming you back once again in our property. With Warm Regards, Hotel Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Do NOT stay here. Worst service.
I booked 2 twin bedroom. Though I ended up staying with solo, I checked in 2 twin rooms. The next morning, the receptionist told me to move out of the room, because they double booked. I was told to move a better room, but the room I was assigned was smaller and darker. I asked them to put me in an original room, but the manager told me "you don't deserve to stay in a room?" I paid the full amount online, but they treated me that way. No clue because I'm a solo female traveler or what. I will never go back to the country and hotel.
Stayed 12 nights in Sep 2019
Response from Hotel Manager on 25 Feb 2020
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We are truly sorry to learn that your recent stay unmatched your expectations, therefore please rest assured that your comments has been noted and shared with department heads concerned for further improvement. We hope that you will give us the opportunity to welcome you back . Also appreciate if you can give us more details of your booking / Room Number / Reservation name Etc.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Comment from Hotel Management on 10 Feb 2020
Dear Guest, Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation. We really look forward to welcoming you back once again in our property. With Warm Regards, Hotel Manager

10/10 Excellent

Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new hotel
clean and helpful staff
Stayed 4 nights in Jan 2020
Response from Comment from Hotel Management on 5 Feb 2020
Dear Guest, Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation. We really look forward to welcoming you back once again in our property. With Warm Regards, Hotel Manager

10/10 Excellent

Ahsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
As always, Warwick provided the best. The hotel, facilities, services and all in all experience was great as always. Specially the bell boys, door keepers and house keeping staff tries utmost all the time. Last day at time of check out, i didn’t like the tone of a manly receptionist where it was a small error from my side and i fixed it very fast with one representative from hotels.com That receptionist annoyed me and i will rethink if i stay at Warwick in future.
Stayed 1 night in Jan 2020
Response from Comment from Hotel Management on 4 Feb 2020
Dear Guest, Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation. We really look forward to welcoming you back once again in our property. With Warm Regards, Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Comment from Hotel Management on 4 Feb 2020
Dear Guest, Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation. We really look forward to welcoming you back once again in our property. With Warm Regards, Hotel Manager

6/10 Okay

Naveen

Business traveller
Liked: Room comfort
Stayed 13 nights in Jan 2020
Response from Comment from Hotel Management on 1 Feb 2020
Dear Guest, We are glad to see that you left some feedback on what fell below your expectations. We deeply apologize for any inconveniences you have. We have taken note of your comments and have shared these with our management team to review and make necessary improvements. We hope that you would give us another chance to have you again at Warwick Doha. With Warm Regards, Hotel Manager

6/10 Okay

Sukhbinder

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We had a pleasant stopover in Doha at the Warwick. Although the room and facilities were clean and well maintained, the service was a little disappointing. One of our main complaints however, was that as Gold members of Hotels.com, we booked this room as it stated a range of VIP benefits, including a free room upgrade. On arrival I mentioned the free room upgrade and the lady on reception stated that the upgrade was a discounted price, saying that instead of $120 we had paid $85. I was unsure of this and did not have my receipt on hand to double check. After arriving home I re-checked and she was incorrect, we had indeed paid $120 and did not receive a free room upgrade. Given we selected this hotel based on its rewards, we were disappointed and are less likely to pay attention to VIP offers in the future. I feel the management should at least reimburse this difference for their mistake.
Stayed 1 night in Jan 2020
Response from Annabelle Gutermuth on 29 Jan 2020
Dear Mr.Sukhbinder, Thank you for sharing your valuable experience on hotels.com . We are glad knowing that you had a great time with us . Regarding free upgrade I regret to informed to you that when we checked your reservation details nothing has been mentioned about free upgrade we are requesting you to contact Expedia team to avoid any misunderstanding with the future bookings. Also We appreciate the point brought forward and trust that our pricing are reviewed on regular basis and is in line with the other hotels in the area. We all look forward to having you with us again very soon for a much more memorable experience. Regards Hotel Manager

8/10 Good

Ajit Kumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Comment from Hotel Management on 14 Jan 2020
Dear Guest, Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation. We really look forward to welcoming you back once again in our property. With Warm Regards, Hotel Manager

8/10 Good

tim, London

Liked: Cleanliness, staff & service
Staff helpful . Excellent cleaners . Great value . In a drab area but next to brilliant metro . Roof terrace great but pool small ( and cold ) and ridiculously only 10 sun beds in huge hotel . Gym small but good enough apart from too hot in there as AC not powerful enough . It is also a dry hotel . If you want alcohol there is a hotel 300 yds away .
Stayed 18 nights in Dec 2019
Response from Comment from Hotel Management on 7 Jan 2020
Dear Guest, Thank you for spending some of your precious time to share your review about your experience at our hotel. It gives us great satisfaction and also is a great pleasure to learn that you had a pleasant experience. We strive to maintain our hospitality service to always meet your expectation. We really look forward to welcoming you back once again in our property. With Warm Regards, Hotel Manager