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Reviews of Hotel Shanti Palace

4 out of 5
Hotel Shanti Palace
A-67 Mahipalpur Extn., National Highway-8, New Delhi, Delhi N.C.R

Reviews

7.2

Good

Rating 10 - Excellent. 102 out of 345 reviews" "
Rating 8 - Good. 104 out of 345 reviews" "
Rating 6 - Okay. 67 out of 345 reviews" "
Rating 4 - Poor. 31 out of 345 reviews" "
Rating 2 - Terrible. 41 out of 345 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Silas

Liked: Property conditions & facilities
Good stay for the price
Stayed 2 nights in Apr 2024

10/10 Excellent

Eugene, Anchorage

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly place to stay.
Stayed 4 nights in Apr 2024

2/10 Terrible

Deepak

Stayed 1 night in Mar 2024

4/10 Poor

Parthan

Business traveller
Disliked: Amenities
I booked a Deluxe Double room but the room assigned was quite small which made it difficult to move around. The other major problem is the area has poor mobile network connectivity. The wifi provided by the hotel also has a weak signal which does not make it ideal to stay at this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Joginder Singh, Distt - HAMIRPUR

Stayed 2 nights in Feb 2024

6/10 Okay

Ashok

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

6/10 Okay

Hazel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was unfortunate that the AC was not working and as usual the WiFi was poor. We were given a voucher for two free breakfasts because of these faults. We always enjoy the restaurant.
Stayed 1 night in Feb 2024

8/10 Good

Avinash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pickup service from the New Delhi station and drop off to the airport was great
Stayed 1 night in Feb 2024

6/10 Okay

Vladimir

Liked: Staff & service
When first checked in, they gave us a room without window. However, after we asked they gave a room with window. Breakfast was very good. Shower wasn’t convenient.
Stayed 1 night in Feb 2024

8/10 Good

Hazel

Liked: Cleanliness
The reception here is always very helpful. Dining room and food always good too. We wished there was a window with clear glass in our room. No view so window covered by nice picture!
Stayed 2 nights in Feb 2024

8/10 Good

Jasbir

Liked: Property conditions & facilities
close to airport, clean and well priced
Stayed 1 night in Feb 2024

4/10 Poor

Mirjana, Rancho PAlos Verdesa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Restaurant
Stayed 1 night in Jan 2024

8/10 Good

Yugendhar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Ashton

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Clean and comfortable, but thats about all. My room had no windows and was like a tomb. You get what you pay for.
Stayed 1 night in Jan 2024

8/10 Good

Nimeshkumar

Stayed 1 night in Jan 2024

4/10 Poor

Bipin N

Disliked: Cleanliness, staff & service, property conditions & facilities
Not satisfied with service
Stayed 2 nights in Dec 2023

10/10 Excellent

Mani

Liked: Amenities
Stayed 2 nights in Dec 2023

6/10 Okay

Jasbir

Stayed 1 night in Dec 2023

10/10 Excellent

Harkirat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay
Stayed 1 night in Dec 2023

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport stop over
Good airport stopover
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is much better than many others in Mahipalpur. The room was clean and quiet and the staff were helpful and polite. My single complaint is that soon after checking in, someone called the room and offered a full body massage to my father - there seemed to be other services implied in this offer. This is not appropriate but honestly I'd rather deal with that than the filth of some other Mahipalpur locations.
Stayed 1 night in Dec 2023

8/10 Good

Parus, Pittsburgh

Stayed 1 night in Dec 2023

8/10 Good

Jyoti

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had all the facilities however was too small. Staff was welcoming and friendly.
Stayed 1 night in Nov 2023

2/10 Terrible

Adwitiya

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience a guest could ever have at a hotel. Rooms were in a poor condition and the staff was rude and unhelpful! The staff on duty on the night of 12/3/2023, repeatedly called the room and harassed us. This is not the type of experience you expect at a premium hotel. Highly NOT recommended.

2/10 Terrible

Fiona

Stayed 1 night in Nov 2023

6/10 Okay

Radica

Travelled with family, Business traveller
The waitress and server was very pleased and nice. The room was comfortable except was very noisy most of my nights and in the day. Couldn’t sleep. It could have been because. Checking in there was some problems as well and was not happy about that…
Stayed 3 nights in Nov 2023

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delhi hotel
A pleasant hotel near the airport. Nice restaurant and comfortable room.
Stayed 2 nights in Oct 2023

8/10 Good

Harry

Stayed 1 night in Oct 2023

2/10 Terrible

nilambuj

Disliked: Staff & service, property conditions & facilities
The place was smelly, dirty and room with any window.. The service and staff attitude was terrible. Didn’t felt welcome and will never visit again.
Stayed 1 night in Oct 2023

8/10 Good

Chetan

Stayed 1 night in Oct 2023

2/10 Terrible

Arune

Disliked: Cleanliness
strong smell of cigarettes
Stayed 4 nights in Oct 2023

2/10 Terrible

Dewash

Liked: Property conditions & facilities
Disliked: Staff & service
They were blaming expedia and i tried to contact expedia but no help either he wanted to charge me another $100.00 because expedia didnt sent the confirmation code to them we were hungry and had to wait 45 mins plus. So sad that in this age they r so behind
Stayed 1 night in Oct 2023

6/10 Okay

Dewash

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Room was clean air-conditioned ,surrounding were very dirty and noisy and the main issue was they couldnt find my bookings they were blaming Expedia didnt sent the information. I am booked in on 8th oct but theycant see the booking can pl Expedia send our bookings information.
Stayed 1 night in Sep 2023

6/10 Okay

Asad

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Ravi

Disliked: Staff & service, property conditions & facilities
Na
Stayed 1 night in Aug 2023

10/10 Excellent

prashant

Stayed 1 night in Jul 2023

2/10 Terrible

TARUN, ALISO VIEJO

Disliked: Cleanliness, property conditions & facilities
Not worth the price. Servic except one person was not good
Stayed 2 nights in Jun 2023

10/10 Excellent

Vernon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was great ! Service was brilliant ! What more could you ask for, Thanks Shanti Palace for a great stay !
Stayed 1 night in Mar 2023

10/10 Excellent

Avtar Singh

Stayed 1 night in Mar 2023

2/10 Terrible

Kumar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Adds 10 percent service charge on all room service orders. This is against Indian laws
Stayed 1 night in Mar 2023

2/10 Terrible

Kumar

Travelled with family
Disliked: Staff & service
Engages in fraud billing by adding service charge which is not approved by the government of India. I plan to report this to Delhi's Tourism Department as well
Stayed 1 night in Feb 2023

2/10 Terrible

Amallie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. Open construction and in the ghetto. I didn’t feel safe and left for another hotel. The rooms and hotel pics are false. Beware.
Stayed 1 night in Feb 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Radica

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It sure is a beautiful but the room that was giving to to and what showed on the picture for a Deluxe room is not what I expected l. Had to pay $200 extra to get a better room. This I was be disappointed
Stayed 2 nights in Feb 2023

6/10 Okay

David

Not Happy
We were unable to stay there. After a long international flight they informed us on the way to the hotel that they had Covid and could not stay there. This was at 11:00 pm. We had no option but stay at a very expensive hotel near the airport. They told us not to give them a bad review but they still have not given us a credit back on the reservation they charged us for. If they give us a credit we may be inclined to change our review. But as of now we are not happy with our interaction.
Stayed 1 night in Feb 2023

6/10 Okay

ARIF

Travelled with family and small children
Poor condition

2/10 Terrible

ARIF

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property not in good shape, poor condition, lacks maintenance, poor or no service, guests have to pay more on the top of what is already paid while booking, will end up paying way higher than hotels around Mahipalpur.

4/10 Poor

Gyanendra

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Lokesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value, I would consider this a 4 star property.