Balcony view
Check availability

Reviews of H on Mitchell Apartment Hotel

4 out of 5
H on Mitchell Apartment Hotel
105 Mitchell Street, Darwin, NT

Reviews

8.8

Excellent

Rating 10 - Excellent. 368 out of 699 reviews" "
Rating 8 - Good. 227 out of 699 reviews" "
Rating 6 - Okay. 64 out of 699 reviews" "
Rating 4 - Poor. 30 out of 699 reviews" "
Rating 2 - Terrible. 10 out of 699 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

john

Liked: Cleanliness, staff & service, amenities
Yard maintenance very poor. Garden beds full of weeds
Stayed 4 nights in Feb 2024
Response from Jimmy Georgakis on 21 Apr 2024
Hello. Thank you for taking the time to write us a review. Yes you were correct. At one stage part of our gardens did have weeds. Unfortunately, during the wet season the rain is unpredictable. For a while there, every time our maintenance team tried to maintain the gardens, it would thunder, lightening and rain profusely. But we got there in the end :-)

10/10 Excellent

Vladislav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms
Stayed 1 night in Dec 2023

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time i stayed here, nice clean and fresh.. the only thing missing was buffett breakfast.. but had the big breakfast instead LOL...not tourist season so i understand .
Stayed 1 night in Nov 2023
Response from Jimmy - Duty Manager on 28 Nov 2023
Hello Darren, Thank you for choosing to stay with us, and also a big thank you for your wonderful review. Yes you are right the buffet breakfast is good, but being off season the breakfast is al a carte for now. We do hope to see you again when you visit Darwin :-)

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location perfect for our needs
Stayed 1 night in Nov 2023
Response from Jimmy - Duty Manager on 9 Nov 2023
Hello and a big thank you for your wonderful review of us. We are so happy that you thought highly of your stay. I will let the other departments know your thoughts. This will put a smile on their faces :-)

8/10 Good

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff during checkin. Extremely helpful. Housekeeping staff more than willing to make your stay enjoyable. I stay here often, and will continue to do so.
Stayed 2 nights in Oct 2023
Response from Jimmy - Duty Manager on 25 Oct 2023
Hello Brendan. Thank you for your wonderful review. I will pass this onto all the hotel staff and I know they will have a smile on their faces, thanks to your lovely comments. We always look forward to seeing you again very soon :-)

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Jimmy - Duty Manager on 17 Oct 2023
Hello Bill. Thank you for your wonderful reveiw. You have put a smile on everyone face. We hope to see you again real soon so we can look aftyer you again. Many Thanks

8/10 Good

Laura

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from Jimmy- Duty Manager on 12 Oct 2023
Hello Laura. Thank you for your wonderful review. I will pass this onto all staff. They will be very happy to hear this. Many Thanks :-)

10/10 Excellent

Janelle

Stayed 1 night in Sep 2023
Response from Sean DeSouza - General Manager on 2 Oct 2023
Dear Janelle,Thanks for the great reviewRegards,

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and bent over backwards to make our stay comfortable. Thank you
Stayed 1 night in Sep 2023
Response from Sean DeSouza - General Manager on 2 Oct 2023
Dear Christine,Thank you for the great review, the team were pleased to hear you had a great time with us.Regards,

8/10 Good

Karin

Travelled with partner
Liked: Staff & service, amenities
We had an enjoyable and comfortable stay. The staff were all very helpful and polite especially in the dining area. Just a couple of things to look at. The bedside tables were a bit dusty. Instruct house keeping staff to wait until guest answers or wait a little while before entering room to leave fresh towels etc. Will use this hotel if visiting Darwin again.
Stayed 5 nights in Sep 2023
Response from Prady on 17 Sept 2023
Hi Karin,Thank you for your Feedback, We will look into it.Thank you for choosing us.Regards,H105 Mitchell Apartment Hotel Team

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I could possibly need, room excellent, pool, gym, BBQ area. Very convenient to car rental and the city. Staff friendly and helpful.
Stayed 6 nights in Aug 2023
Response from Sean DeSouza - General Manager on 7 Sept 2023
Dear Cheryl,Thank you for the great review. we are glad to hear that all went well during your time with us.Regards,

8/10 Good

Corley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The layout and size of the apartment we had, and the view. The size of the kitchen was great.
Stayed 8 nights in Aug 2023
Response from Sean DeSouza - General Manager on 7 Sept 2023
Dear Corley,Thank you for your great feedback on your recent stay with us.Regards,

8/10 Good

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, spacious , comfortable apartments. Very helpful staff. The restaurant & bar facilities were a big disappointment - less than average food & a very noisy bar.
Stayed 3 nights in Aug 2023
Response from Sean DeSouza - General Manager on 7 Sept 2023
Dear Lyn,I am glad to hear that you had some great interactions with our staff. I have since shared your feedback with the bars team to review further to better accommodate in the future.Regards,

10/10 Excellent

Ailsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the area and staff
Stayed 12 nights in Aug 2023
Response from Sean DeSouza - General Manager on 31 Aug 2023
Dear Ailsa,Thank you for the great review.Regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels to stay in Darwin.
Stayed 4 nights in Aug 2023
Response from Sean DeSouza - General Manager on 7 Sept 2023
Dear Elizabeth,Thank you for your great feedback.Regards,

10/10 Excellent

Susanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff! Thank you for a wonderful stay 🙏
Stayed 1 night in Aug 2023
Response from Sean DeSouza - General Manager on 25 Aug 2023
Dear Susanne,Thank you for the review, we are delighted to have heard that you had a great time.Regards,

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Sean DeSouza - General Manager on 25 Aug 2023
Thank You Margaret for the 10/10 review.Regards,

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable
Stayed 4 nights in Aug 2023
Response from Sean DeSouza - General Manager on 11 Aug 2023
Dear Ross,Thank you for you great feedbackRegards,

8/10 Good

Samantha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and modern rooms, helpful staff , lovely pool, and tasty buffet breakfast at Lizards bar attached to the hotel
Stayed 3 nights in Jul 2023
Response from Sean DeSouza - General Manager on 11 Aug 2023
Dear Samantha,Thank you for your great feedback. Glad to hear that you enjoyed the breakfast at Lizards, and had helpful interactions with our team.Regards

8/10 Good

Susan

Stayed 3 nights in Jul 2023
Response from Sean DeSouza - General Manager on 25 Aug 2023
Thank you Susan for the great reviewRegards,

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
This is a fairly new hotel. At first we were upgraded to a larger room. We had ordered an apartment (something with a kitchen) but ended up with a 1 bedroom apartment which was nice. The fittings and appliances were top of the range. My only real problem is I would have preferred a smart tv. You get unlimited WiFi but if you’re not prepared, you only get to watch standard tv, no extras. In this day, it’s a must
Stayed 4 nights in Jul 2023
Response from Sean DeSouza - General Manager on 25 Aug 2023
Dear Peter,Thank you for the feedback and glad to know you enjoyed the upgrade. your feedback is well received and is certainly an area we have earmarked for continuous improvement.Regards,

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sport bar below
Stayed 2 nights in Jul 2023
Response from Sean DeSouza - General Manager on 25 Aug 2023
Dear Andrew,Thank you for the time to review your stay with us.Regards

10/10 Excellent

Barbara

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, large fully self contained 2 bedroom apartment.
Stayed 6 nights in Jul 2023
Response from Sean DeSouza - General Manager on 1 Aug 2023
Dear Barbara,Thank you for your great reviewRegards

10/10 Excellent

Leureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
One of us had an accident and had to go to hospital and H on Mitchell were marvelous and credited food for 1 person. The apartment was spotless and in a great position. We will definitely be back
Stayed 5 nights in Jul 2023
Response from Sean DeSouza - General Manager on 1 Aug 2023
Dear Leureen,Thank you for taking the time to share your great review with us. I am glad to hear that you will be back and we wish your fellow traveler a speedy recovery.Regards,

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location Good Rooms
Stayed 2 nights in Jul 2023
Response from Sean DeSouza - General Manager on 1 Aug 2023
Dear George,Thank you for the great reviewRegards,

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Dd
Stayed 5 nights in Jul 2023
Response from Sean DeSouza - General Manager on 25 July 2023
Thank you for the 5/5 TroyKind Regards,

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, fairly new. Pub underneath which is good if you like sport (NRL , horse racing)
Stayed 2 nights in Jul 2023
Response from Sean DeSouza - General Manager on 25 July 2023
Dear Karen,Thank you for the great review.Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Great location, friendly helpful service. Will stay again.
Stayed 4 nights in Jul 2023
Response from Sean DeSouza - General Manager on 20 July 2023
Thank you for your great feedback, the team will be thrilled to hear you had a great time.Kind Regards

6/10 Okay

Trevor

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Location was good didn't like no early check-in dinning staff can't get an order right
Stayed 1 night in Jul 2023
Response from Sean DeSouza - General Manager on 20 July 2023
Dear Trevor,Thank you for taking the time to share your feedback. I have shared your comments with the restaurant and pub team to follow up on. With the early check in, unless confirmed, it is subject to the availability and housekeeping team to have the room prepared. This allows the team adequate time to ensure that you have a well presented room prior to checking in.Regards

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a studio room which was quiet small. It was clean and close to where we wanted to be. The breakfast price was a bit expensive. You still had to buy your coffee. Three times we said we would pay the $15 per night for a secure parking spot and went to go through the gate and it still didn't open. Had to go see the staff at reception again.I think if you are staying there then car parking should be free. Because of the room size and the parking cost, would probably not stay there again.
Stayed 1 night in Jul 2023
Response from Sean DeSouza - General Manager on 20 July 2023
Dear Paul,Thank you for your feedback on the parking as well as the breakfast. I am glad that you enjoyed your time with us. I would like to have you visit us in the near future as we do have packages that we do offer when book direct that have parking and breakfast included.Regards

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great
Stayed 5 nights in Jul 2023
Response from s on 20 July 2023
Dear Stephen,Delighter to hear the staff were great, we certainly have a great team here at H on Mitchell.Regards,

10/10 Excellent

Graham and Vikki

Liked: Cleanliness, staff & service, property conditions & facilities
property was clean and close to everything only negative was price changed quite regularly we were lucky locked in a good price bit 4 weeks later same room was $2500 dearer which seemed odd
Stayed 8 nights in Jun 2023
Response from Sean DeSouza - General Manager on 20 July 2023
Dear Graham and Vikki,Thank you for your feedback. I am glad to hear the apartment was clean and to your expectations.Kind Regards

8/10 Good

peter

Stayed 2 nights in Jun 2023
Response from Sean DeSouza - General Manager on 1 Aug 2023
Dear Peter,Thank you for sharing your rating of the hotel with us.Regards,

8/10 Good

Ian

Travelled with partner
Apartment with washing facilities a great bonus Serviced with towels each day Staff so friendly everywhere Didn’t like two fire alarms two days straight One day we were stuck in stairwell from 14th floor to 6th and couldn’t go anymore as we are in 70’s.and by that time we just had to stop and wonder what was going on. That was okay but no one checked we were ok and had to ring from stairwell to open door, very scary
Stayed 5 nights in Jun 2023
Response from Sean DeSouza - General Manager on 5 July 2023
Dear Ian,Thank you for taking the time to review your stay with us. Apologies that the fire alarm impacted your stay, they were activated as intended, unfortunately to the detriment of your stay. I have taken your feedback onboard for future guests that may face similar difficulties in such a situation.Regards

8/10 Good

Lynne

Stayed 1 night in Jun 2023
Response from Sean DeSouza - General Manager on 20 June 2023
Thankyou Lynne for the great review.Regards,

10/10 Excellent

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, house keeping were beautiful.
Stayed 8 nights in May 2023
Response from Sean DeSouza - General Manager on 15 June 2023
Dear Cheryl,Thank you for staying with us at H on Mitchell, and for the great reviewRegards

10/10 Excellent

Laurie John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying at H on Mitchell, our room had a lovely view, we had everything we needed to cook and the rooms are serviced every day. Very close to shops, restaurants and bars. Would definitely stay there again!
Stayed 8 nights in Jun 2023
Response from Sean DeSouza - General Manager on 15 June 2023
Dear Laurie,Thank you for the great review. I am delighted to hear your room met your expectations. Cannot wait to welcome you back to H on Mitchell for your next stay.Regards

6/10 Okay

Philip

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We believed we had our own laundry facilities in our one bedroom unit but had to share a washing machine and drier with the adjoining studio unit which was awkward We also returned to the unit one day to find the cleaner had thrown our clothes on the floor to make the bed
Stayed 3 nights in May 2023
Response from Sean DeSouza - General Manager on 15 June 2023
Dear Philip,Thank you for you feedback. I have shared the same sentiment with our housekeeping manager to review and investigate further. please accept my apologies that this was encountered during your stay. Regards,

10/10 Excellent

Partridge

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was a lovely stay at the H, apartment was spotless and welcomimg
Stayed 3 nights in Jun 2023
Response from Sean DeSouza - General Manager on 6 June 2023
Dear Partridge,Great to hear you had a great time with us at H on Mitchell. looking forward to your next stay.Regards,

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and room .Lizards bar and restaurant on ground floor excellent.
Stayed 4 nights in May 2023
Response from Sean DeSouza - General Manager on 5 June 2023
Dear Mark,great to hear you had a good time at Lizards, looking forward to welcoming you back in the near future.Regards,

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Sean DeSouza - General Manager on 5 June 2023
Dear Donna,Thank you for the 5/5 reviewRegards,

10/10 Excellent

Rachel

Travelled with partner
Liked: Property conditions & facilities
Great place to stay in the city walking distance to many things
Stayed 10 nights in May 2023
Response from Sean DeSouza - General Manager on 31 May 2023
Dear Rachel,Thank you for the 5/5 review. Glad to hear you had a great time with us.Regards,

6/10 Okay

Mandy

Travelled with family
Liked: Cleanliness, property conditions & facilities
We were greeted at the desk by Kane and he was absolutely lovely. Very friendly and welcoming. Great customer service...Thats where it ended. The housekeeping was disgraceful. We came back from a day out and the beds werent made. The discarded toiletries in the shower werent disposed of. Dishwasher was never emptied...On one bin,the bag was just drapped over,not placed correctly. Other days the toilet and sink werent even wiped down. There was still a little soap in the sink. I have stayed in many many hotels across the world,. When you pay a premium for the rooms,I expect much better. Yes I did go to the desk to complain,but they were busy on the phone,then with other guests. Upon checkout,I wasnt even greeted with a simple how was your stay,was everything ok,or even a good morning.. Again I wanted to complain about the housekeeping,but felt after that,it wouldnt go any further anyway.. Not good enough Im afraid.
Stayed 5 nights in May 2023
Response from Sean DeSouza - General Manager on 31 May 2023
Dear Mandy,Thank you for taking the time to share your recent experience with us. Whilst I am glad it started off well, the areas you have raised as concern, have indeed been further discussed with our team. I can assure you your comment has allowed for some reflection as and led to further training and reinforcement of standards.please accept my sincerest apologies that on tis occasion we fell short of your expectations and do hope that we can regain your trust in the near future.Regards

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Apartment was in excellent condition, with all the normal convinces and a under cover verandah with a nice view, we are at one end of CBD which is flat and a short walk to the other end of the CBD then easy access to waterfront so we found location great. Staff very friendly. A spa area near the pool would have been nice.
Stayed 8 nights in May 2023
Response from Sean DeSouza - General Manager on 25 May 2023
Dear Robert,Thank you for taking the time to share your great feedback. we are glad to hear that you had a great time and that our staff were a highlight.Regards,

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Apartment is nice with view , clean and comfortable.
Stayed 2 nights in May 2023
Response from Sean DeSouza - General Manager on 25 May 2023
Dear Richard,Thank you for the great feedback, lovely photo as well.Regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern. Helpful staff.
Stayed 5 nights in May 2023
Response from Sean DeSouza - General Manager on 22 May 2023
Dear Peter,Thank you for the 5/5 reviewRegards

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, best coffee!!
We loved our stay at H on Mitchell. Breakfast was great, best coffee, all staff friendly and helpful. Room was big enough for two adults, with mini kitchen and washing machine/dryer. We liked that everything was in easy walking distance or just an easy E-Scooter away. Good location for going one direction into the CBD or the other way to Mindil beaches area etc
Stayed 6 nights in May 2023
Response from Sean DeSouza - General Manager on 15 May 2023
Dear Dianne,Thank you for the great review, and for the 10/10. We are delighted to hear that the breakfast and coffee made your stay all that more enjoyable.Looking forward to your next visit with us.

8/10 Good

Maxine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Sean DeSouza - General Manager on 11 May 2023
Dear Maxine,Thank you for your reviewRegards,