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Reviews of The Elgin, Darjeeling

4 out of 5
The Elgin, Darjeeling
18 H.D Lama Road, Darjeeling, West Bengal

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 52 reviews" "
Rating 8 - Good. 13 out of 52 reviews" "
Rating 6 - Okay. 4 out of 52 reviews" "
Rating 4 - Poor. 1 out of 52 reviews" "
Rating 2 - Terrible. 3 out of 52 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

onkar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Subhasish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great character and amazing staff
Stayed 3 nights in Dec 2023

6/10 Okay

Annu, Chaguanas

Stayed 2 nights in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple long weekend trip
Absolutely gorgeous and historic hotel. Really enjoyed our stay here.
Stayed 2 nights in Sep 2023

10/10 Excellent

ajaib

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great friendly staff, and great food and service
Stayed 5 nights in Jun 2023

10/10 Excellent

David

The perfect example of hospitality. I will return
Stayed 1 night in May 2023

10/10 Excellent

AMBAR NATH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 4 nights in Mar 2023

2/10 Terrible

Partha Sarathi

Stayed 1 night in Feb 2023

8/10 Good

Shiladitya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Approach from front office personnel was very casual and not customer friendly. Room key was kept at Reception for cleaning and when returning back, did not find the Goggles kept on the table in the room itself. Reported to reception immediately around 4 pm on the same day but they send the House keeping staff to us who simply denied for obvious reasons. Reception personnel did not bothered to inform us about their enquiry if any in the matter or It May be that the complaint was just ignored by sending the person concerned to us. We did not gave the keys for remaining days of our stay as I had lost my trust over the personnel therein. Definitely, I will share this incident if anyone ask about the hotel.
Stayed 3 nights in May 2022

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic heritage property
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Anil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
Great service and the staff was very accommodating. Location is brilliant as well.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
staff very efficient.....property well maintained. Would strongky recommend ......its the best you can get in a hill statiion in india with heritage leanings
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to spend a relaxing getaway
Overall a good experience, The property was amazing and the staff was very friendly and helpful. Breakfast and dinner menu and quality of food preparation can be improved further but these are surely not a show stopper. The property is at a walkable distance from Mall road, Kaventers etc
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this hotel but the BEST part was the amazing service rendered by the staff - way beyond the call of duty!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand old hotel
The Elgin provided comfort and wonderful, helpful service in a grand old building. It is perfectly located in Darjeeling. At dinner a very out of tune piano was played and it was quite awful sorry to say. The food was not as good as our previous visit with a sameness of flavour between dishes. We had a lovely two night stay.
Stayed 2 nights in Mar 2018

8/10 Good

Eddie, Washington, DC

Liked: Cleanliness, room comfort
Charming but a bit run down
We enjoyed our stay at the Elgin. It was comfortable and our room was charming and unique (Rm 57 was part of an annex on the third floor, all wood ceiling and floors). The hotel feels like an oasis within Darjeeling city. The bed was very comfortable and the bathroom was spacious. We stayed at the hotel for Christmas, so it was cold, and the hot water bottles at night were a nice touch. Dinner was very good and a nice variety (Indian menu was far better than western) with good service. However, the bathroom flooded our first night because the pipes were clogged. The bar was quaint but not very well stocked and service was not very good. The front desk was not very knowledgeable about the city and did not provide good service. The Christmas celebration (bonfire and a cultural show) wAs not worth the money (included one glass of wine, bufffet dinner, and no real Christmas themed program). I would recommend staying here, but just set your standards a little lower, even though the hotel bills itself as a much classier place than it really is.
Stayed 4 nights in Dec 2017

10/10 Excellent

Jon, Cheltenham, Glos, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Would not hesitate to stay here again. Excellent hotel from a diifferent era. Food very good and staff also very attentive and helpful. The best place to stay in Darjeeling.
Stayed 5 nights in Nov 2017

10/10 Excellent

Isobel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable hotel.
This is a lovely hotel with reflections of the Raj. Comfortable lounges, open fires, good sized rooms, some with spectacular views. The food is well prepared if fairly standard cuisine for this area. Convenient for Chawrastra Mall and the bazaar.
Stayed 3 nights in Oct 2017

8/10 Good

Richard, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely traditional hotel with all its advantages a
room had magnificent view over valley. The afternoon tea service could be improved, but this is at least existent

6/10 Okay

Christine

Liked: Cleanliness
Not good value for money
Hotel rather faded and service not as good as the 3 other Elgins we stayed in. Buffet food good but although breakfast was supposed to be from 7am no buffet was available before 7.30 and it seems we had to wake up serving staff (even though the manager was aware we wanted breakfast at 7).

6/10 Okay

sushil, mumbai

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
the only problem was that we went when it was cold and they did not do enough to warm us up , they tried but they could have done better

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the main attractions
We had a great time there. Staff were very polite. Food could have been a little better. Piano player at the dinner was very good. There were no any facilities for the infant children. They couldn't provide baby cot and a high chair at dinning for my 13 months old child which was very disappointing. They should be prepared for all type of guest not only adults. The lounge was amazingly beautiful and aspisious. Overall a very good experience but for the above reasons I didn't feel it was worth a money which is sad to say because we really liked the hotel otherwise.

10/10 Excellent

Anshul, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best heritage properties I have stayed so far
Enjoyed my stay at Darjeeling coz of this heritage hotel which gives a royal feeling

4/10 Poor

Desi dude, mera bharat mahan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Opposite experience from elgin norkhill
Hotel is great but staff brought down our experience. After an amazing experience at norkhill branch, we expected similar service. Went down for a drink at 9.30, the bar was supposed to be open till 10, but the manager said there was hardly anyone around therefore the bar was closed. Next night, I asked for dinner in the room but got an answer that there were too many guests so please come down for buffet, no room service. But the bar was open for one foreigner. Ditto for breakfast next morning. I had asked for a car to go to airport, but it did not show up for almost 45 mins. When I asked to call again, The frontdesk guy became loud and started cutting my sentences off. I walked out to get a taxi from the nearby taxi stand. I have a feeling that foreigners will get a different experience. The power of colonial spirit.

10/10 Excellent

sunita, new paltz, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great heritage hotel close to chowrasta
Great hotel with lots of old school charm. The first day we had a beautiful room but not much of a view. As soon as we asked the manager, he promised to move us to a room with a view the next day (after some rooms became available). The room change happened while we were in one of the comfortable lounges looking outside and having Darjeeling tea and biscuits. The staff was incredibly helpful with everything and the food was excellent (we had breakfast and dinner included). There was even a small spa with a talented masseuse who helped us de stress at the end of the day. I recommend this highly.

10/10 Excellent

Anna, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Heritage Hotel
Friendly caring staff, accommodating special meals for vegetarians and those with gluten intolerance. Lovely garden and comfortable bar and lounges.

10/10 Excellent

Robert, Derbyshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful in Darjeeling
Awesome place.

10/10 Excellent

Rigid, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Darjeeling getaway
Charming hotel with excellent and attentive staff, situated within a stones throw from Darjeeling's mall. Rooms are well equipped and even during the bitter winter, they are kept comfortable by providing in room heaters and hot water bottles arrive along with the turn down service.

8/10 Good

Vivek, Kolkata

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Heritage Propert
Nice heritage hotel. Very well maintained, by putting all efforts to maintain its orginality. No regrets for staying in this hotel. The only negative aspect was fixed menu - and had no option of deciding according to youir taste buds

10/10 Excellent

suegee, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fanatastic retreat
4 friends have had a fabulous great weekend here for 2 nights. A piece of tranquility in a most beautiful magical town. The bonus was seeing the grand mountain. .. But our stay here was also a highlight. Highly recommend.

10/10 Excellent

Greg, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at a heritage property
This hotel is really a heritage property, which means there are some stairs involved; however, the quality of service and the comfort of the rooms is incredible. The restaurant is OK, but not spectacular, in terms of food quality, but the rest of the hotel service is above reproach.

8/10 Good

Vinay, Jaipur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel in central Darjeeling
- Heritage hotel. Extremely posh and probably outside the main Darjeeling city 15-20 years back with several celebrity guests. Today however, it is in the heart of Darjeeling city. Consequently, disturbance due to city traffic, especially peak hours (e.g. 4-7 pm). * FOOD: Standard mix of Western food with Indian dishes. Very well made. * SERVICE: Very friendly and helpful.

10/10 Excellent

Arun, New York, NY, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Location in Crowded Darjeeling , great staff very attentive, Clean rooms . Food is great, go for the American plan, Well maintained gardens, Would go again.I highly reccomend this hotel.

10/10 Excellent

Aly Adsett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect luxury treat in an amazing town
The Elgin Hotel is a wonderful oasis providing a chance to experience luxury and exceptional service. I would recommend this hotel to anyone who wants to treat themselves. Darjeeling is a wonderful town and our stay at The Elgin enhanced our experience of this amazing place. The hotel has furniture and surroundings that give you an insight to how the 'Raj' was lived. The rooms are all fabulous with a great Hot Water Bottle service when cold and the fire in your room can be light should you want it! Oh the beds are so comfortable we didn't want to get up in the morning!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed and elegant
Stayed 9 nights over Christmas and New Year 2012/13. Hotel is old style, but very comfortable. Weather was cold, so fan heaters in rooms are not great and they dry the air too much. Food, included in the room rate, was excellent. Waiting and cleaning staff are very friendly and good. Hotel was in great condition, old world and very relaxed. Grounds are well kept and staff are extremely helpful. The hotel owner and manager were gracious in their assistance and advice. Wi-fi free in the lounge areas; no internet in the rooms.

10/10 Excellent

Gora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wrinkle in Time
Absolutely lovely stay. Service was excellent and the meals were fantastic. The room was perfect.

2/10 Terrible

TIM, Hilliard,Ohio USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not truthful about full board, no heat in hotel, mildew and moldy smell
Hotel is not heated. No hot water 3 of 5 days, 2-3 extended power outages per day. Elgin NEVER served a meal in the freezing dining room. Tea time doesn't exist. Rooms freezing because of holes in window frames you could put a finger through(I have pics). Broken windows fixed with duct tape.Tiny Kleenex box heater only worked when power was on. ALL stores closed due to civil unrest. Management no help. Dogs jump on you and ruin clothes. Smells of mold mildew and just plain old. All towels and linens old and stained. Staff friendly except front desk. Had to beg for Kleenex and face towel. Be ready to tip for no service. Horrible stay. Bride crying in freezing room....another power outage. Neighborhood not safe. Feces all over grounds. Don't waste you money.

10/10 Excellent

Toshifumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
イギリス風の建築で落ち着いた雰囲気
Stayed 3 nights in Mar 2024

8/10 Good

Jean-Pascal

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wärmflaschenservice und Kaminservice sind sehr hervorzuheben Schöner Lobbybereich Sehr gutes Essen
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un angolo di pace e armonia in stile inglese in una città bella ma caotica. Stanze belle e confortevoli. Personale molto gentile. Sicuramente da provare
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

2/10 Terrible

marco, catania

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Evitate questo hotel
appena arrivati, ci hanno chiesto di saldare il conto...ancora prima di essere accompagnati in camera... non hanno accettato la carta di credito con cui avevamo prenotato....e ci hanno costretti nostro malgrado a cambiare carta di credito. il clima alla reception era quello di ''arraffare'' tutto e subito, persino il transfert dall'albergo all'aereoporto, 3 ore di macchina, volevano che lo pagassimo subito. Hotel pur avendo un costo medio-alto non è preparato a ricevere viaggiatori europei.Non c'è riscaldamento in camera, pur essendo a quota 2.135 mt Materassi e guanciali fatiscenti colazione:assolutamente con cibo indiano,con poca scelta, lo stesso vale per la cena Hotel in ristrutturazione, quindi con rumori durante l'arco delle giornata con forte odore di vernice nei corridoi. totalmente da evitare
Stayed 4 nights in Nov 2017

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

surya, 日本, 山口市

Liked: Cleanliness, room comfort
イギリス風ホテル
ホテルの建物は古いヨーロッパ風の建物です。私たちは５階の部屋でしたが、エレベーターがなく階段で上り下りしていました。荷物はボーイさんが運んでくれます。部屋は広く、ヨーロッパ調の家具で暖炉もあり、湯たんぽも毎晩置いてくれた（２月末だったので寒い時期でした）ので寒くはなかったのですが、景色は良くありません。景色の良い部屋もありますが、暖炉はなく、広さも狭かったです。 ベッド周りのシーツなどは清潔でしたが、備品のヘアドライアーはいったいいつの？というくらい古く、汚かったです。お風呂は一人がお湯を浴びると次の人はお湯が溜まるまでしばらく待たないといけません。（３０分以上）ダージリンはあまりお湯事情が良くないようです。 　食事は朝、昼、晩と３食ついています。朝はバイキングでインド料理と洋風。オムレツは各自に作ってくれます。お昼は中華料理のバイキングで自分で取りに行くのではなく、お皿にサーブしてくれます。味はいまいちだったので、お昼は外でチベット料理などを食べに行ってもよいかも・・。デザートのケーキは美味しかったです。夕食はインド料理でした。 　サービスはタクシーの手配をしてくれたり、まあまあ良いですが、チェックインの時に食事について何も言われなかったので夕食を外に食べに行ってしまいました。 　場所も街から近く、ダージリンのホテルの中では快適に過ごせるホテルで、ヨーロッパ調の建物が好きな方には良いと思います。
外観
cafe room
dinner