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Reviews of DoubleTree by Hilton Dallas - Richardson

4 out of 5
DoubleTree by Hilton Dallas - Richardson
1981 N Central Expy, Richardson, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 492 out of 1001 reviews" "
Rating 8 - Good. 209 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 90 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

shauncey d, Maumelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Quiet, Bar staff & laundry facility! Do not speak to graveyard staff! She is extremely disrespectful, belittling to anyone of color! Not informative ofanything dealing with hotel
Stayed 2 nights in Apr 2024

6/10 Okay

Sanif

Stayed 1 night in Mar 2024

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating. The rooms were clean and well done. Breakfast foods were abundant and varied. The lobby was comfortable and lovely. Comfortable beds. I was at a party in the large room in the lobby area. All of that was great! Only recommendation: The people cleaning the rooms during the day were yelling to each other. They need to know that there may be patrons who are resting or napping even during the day! Other than that I was pleasantly surprised by the hotel.
Stayed 2 nights in Apr 2024
Response from sa on 15 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

10/10 Excellent

Rekha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024
Response from sa on 15 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

2/10 Terrible

king

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to pay for the room but since I'm under age I wasn't able to get in the room why was I able to buy the room then in the first place?
Stayed 1 night in Apr 2024
Response from Val on 13 Apr 2024
Unfortunately, booking through 3rd parties are not very transparent on regulations and information for the hotel. In future make sure to call property or at very least check the properties website for important information such as that.

10/10 Excellent

June

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service. Double Tree is always a favorite hotel to stay af
Stayed 2 nights in Apr 2024
Response from Val on 13 Apr 2024
We are thrilled you hear you enjoyed your recent stay with us. We hope to see you again soon!

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people. Clean rooms.
Stayed 1 night in Feb 2024
Response from Val on 13 Apr 2024
We are so happy to hear you enjoyed your last stay with us! We strive to give our guests the best experience possible. We hope to see you again!

10/10 Excellent

ionel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from sa on 15 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the area, this is the nicest hotel in the price range compared to other hotels nearby. I travel 4 days a month for work and have stayed at several properties in the area. Definitely would recommend it for the weekday warriors out there.
Stayed 1 night in Apr 2024
Response from sa on 15 Apr 2024
Hello susan,We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

8/10 Good

Orhue

Liked: Cleanliness, staff & service, property conditions & facilities
Great staffs
Stayed 1 night in Apr 2024
Response from FD on 11 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded

10/10 Excellent

Stan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was nice, well kept & the rooms were very clean. For the price it's the best room in town, plus they didn't try & gouge you on the price for the Eclipse!!
Stayed 1 night in Apr 2024
Response from FD on 8 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded." "Thank you for your feedback regarding value for money.

10/10 Excellent

Martin Sungki, Oakland Gardens

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect. Bed comfort can be better if any other improvement.
Stayed 1 night in Apr 2024
Response from FD on 8 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded." "Thank you for your feedback regarding value for money.

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore all the scammers with their reviews that don't make sense. Talking about rude staff. From the moment we walked in we were impressed. This is a top notch hilton with an affordable price. They just do everything better. Even the ice machine was wotking on the 9th floor! Which is a perk when other hotels dont even have one working ice machine.. Booked through expedia who are scammers thats why not 5 stars. But viva la double tree was excelente!
Stayed 1 night in Apr 2024
Response from FD on 8 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded." "Thank you for your feedback regarding value for money.

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok. Sorry
Stayed 3 nights in Mar 2024
Response from FD on 7 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Erick

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A/C barely worked, as stated in a lot of other reviews if you take the time to check a few out. The room itself was nice, however running the A/C set to 60 for 12 straight hours and it feeling 72-73 is not great. Couldn’t sleep with covers and I can’t imagine what it would be like in the summer. The filter obviously hadn’t been changed in months, with nearly 1/2” thick dust caked to it. Facility seemed nice from what I could tell (I was there for work therefore didn’t spend a lot of time to check everything out) and staff were polite what little I talked to them.
Stayed 2 nights in Apr 2024
Response from FD on 7 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Kendy

The place looks very old and outdated. The shower did not have any soap or shampoo. I will say the properties location is convenient and close to highways and restaurants.
Stayed 1 night in Apr 2024
Response from FD on 7 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Kelly

Travelled with partner
Liked: Cleanliness
The property is older but seems pretty clean. The room we were given was on the third floor on the even number side of the hall. Apparently, all of these rooms on the lower floors have windows that overlook the large, dark lobby. These are the only windows in the room. So if you don't want a cave-like experience then be sure you get a room on the other side of the hall or on a much higher floor. We were only staying overnight and leaving early in the AM so I didnt bother to request a change but that would have been a deal breaker had we been staying longer.
Stayed 1 night in Mar 2024
Response from FD on 4 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

danny

Stayed 1 night in Mar 2024
Response from sa on 15 Apr 2024
We are very sorry to hear that you didn't have a great experience in our hotel Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 27 Mar 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Julio, Tarpon Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good property some rooms with the window to interior are like bunkers
Stayed 1 night in Mar 2024
Response from sa on 12 Apr 2024
We're delighted to hear that you found our hotel to offer good value for your stay. We strive to provide our guests with high-quality services at competitive prices, and it's rewarding to know we've succeeded.

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in and amazing rooms. Just what we needed
Stayed 3 nights in Mar 2024
Response from FD on 27 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon.

8/10 Good

Virgilio

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a ok hotel
Stayed 1 night in Mar 2024
Response from FD on 18 Mar 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

6/10 Okay

Brian

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from FD on 18 Mar 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 18 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and good staff that helped me fix a snafu on the reservation. Sad that the pool was not open, but everything else was top-notch.
Stayed 2 nights in Mar 2024
Response from FD on 18 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger.

2/10 Terrible

Ragad

Disliked: Cleanliness, staff & service, property conditions & facilities
It was a failure the housekeeping They have no respect. They enter the room without permission The cleaning service was bad. They used the bathroom toilet and it was dirty I don't recommend it
Stayed 4 nights in Mar 2024
Response from FD on 12 Mar 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

10/10 Excellent

gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 1 night in Mar 2024
Response from FD on 12 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible.

2/10 Terrible

SANTANNA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedding on both beds were nasty. Hotel offered new bedding and new room but no guarantee that it would be clean. Towels were dirty. Walls were dirty. Chairs stained. Bathroom had hair every where. Staff was not nice or very accommodating
Stayed 2 nights in Mar 2024
Response from FD on 12 Mar 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
We reserved 2 rooms, both were clean, one room the A-C worked well, the other not as well, but was still acceptable. This hotel, while not really walkable except to Potbelly's (which is really good), is a great location for driving to various restaurants, attractions, etc. Lots of restaurants across the street (jump in your car and hop over; traffic is pretty busy, so if you're not a runner or sprinter, you might feel like a game of Frogger if you choose to walk!); breakfast is available in the hotel, although we didn't eat there. There's lots of seating to sit around downstairs, a little convenience snacks stop, and a bar in the middle of it all. Final thoughts: property is a solid kind-of no-frills 3 star (you do get a cookie when you check in), quiet on higher floors, convenient, and an acceptable sleep.
Stayed 4 nights in Feb 2024
Response from FD on 12 Mar 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear. We'd love to welcome you back soon, so don't be a stranger

4/10 Poor

Cassandra

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from FD on 12 Mar 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

6/10 Okay

Martha

Travelled with family
Disliked: Staff & service
Front desk employees were very rude and unprofessional, shower drain in our room was clogged and dirty.
Stayed 1 night in Mar 2024
Response from FD on 12 Mar 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

6/10 Okay

Abid

Stayed 2 nights in Feb 2024
Response from FD on 27 Mar 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay and very nice
Stayed 1 night in Feb 2024
Response from Val on 26 Feb 2024
We are so glad you found your last stay so amazing! We look forward to seeing you again!

4/10 Poor

DAWANNA

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
This is my second time staying at the property. Both times, the room was set to around 65, and felt like it was 75. I called for the AC to be checked, the guy came in. Looked around did something by the door and said “ you’re good” and left. I end up going tot target for a fan. The refridge didn’t get “cold” as the other room either. I guess it’s a hit or miss with them. I won’t be booking another stay. The AC is where I draw the line.
Stayed 2 nights in Feb 2024
Response from Val on 26 Feb 2024
We are so sorry to hear you did not enjoy your last stay. We strive to give our guest the best experience possible. I will pass forward your feedback to our employees so we can eliminate these issues.

6/10 Okay

Jeffrey

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FD on 28 Feb 2024
Dear Jeffrey, We're sorry to hear that you had a negative experience at our hotel. we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

2/10 Terrible

Mohammad

Disliked: Amenities
.
Stayed 2 nights in Feb 2024
Response from FD on 21 Feb 2024
"Dear Mohammad, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service.

10/10 Excellent

Gloria

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from FD on 21 Feb 2024
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from lf on 16 Feb 2024
Thank you for your feedback and I will make sure to pass along the information to my management team as well as with my front desk team

10/10 Excellent

Damian

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everything was as expected. Will stay again
Stayed 1 night in Feb 2024
Response from lf on 13 Feb 2024
Thank you for your great response. We are happy you liked your stay with us. Hope to see you soon in the near future.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from lf on 9 Feb 2024
Thank you for your great response. We are happy you liked your stay with us. Hope to see you soon in the near future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from lf on 9 Feb 2024
Thank you for your great response. We are happy you liked your stay with us. Hope to see you soon in the near future.

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Amenities
I recommend the property
Stayed 1 night in Feb 2024
Response from lf on 9 Feb 2024
Thank you for your great response. We are happy you liked your stay with us. Hope to see you soon in the near future.

10/10 Excellent

Tacarra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 2 nights in Feb 2024
Response from lf on 9 Feb 2024
Thank you for your great response. We are happy you liked your stay with us. Hope to see you soon in the near future.

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love starting here when I’m in the Dallas area!
Stayed 1 night in Jan 2024
Response from lf on 9 Feb 2024
Thank you for your great response. We are happy you liked your stay with us. Hope to see you soon in the near future.

10/10 Excellent

Shqiponja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the room was clean, staff was friendly and of course those delicious cookies. The only thing that would have been nicer is that there was a large gap at the bottom of the door to the room and you could hear the people in the hallway loud and clear.
Stayed 2 nights in Jan 2024
Response from LF on 29 Jan 2024
Thank you for your great response. We are happy you liked your stay with us. Hope to see you soon in the near future.

4/10 Poor

Raja

Disliked: Cleanliness, staff & service, property conditions & facilities
I had been staying at this property several times a year at least one whole week at a time since 2006. It was a good comfortable property with good services in the past. During the last a few years it had cut services from providing even a bottle of water. It is an old building even the heating doesn’t work. It does not meet Hilton standards.
Stayed 5 nights in Jan 2024
Response from lf on 25 Jan 2024
Thank you for your feedback and I will make sure to pass along the information to my management team as well as with my front desk team

10/10 Excellent

Ivory

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and welcoming
Stayed 2 nights in Jan 2024
Response from LF on 23 Jan 2024
Thank you for your great response. We are happy you liked your stay with us. Hope to see you soon in the near future.

10/10 Excellent

Sara C.

Business traveller
Liked: Cleanliness, property conditions & facilities
The only thing that was not great is the amount of people who were smoking right by the entrance or near it. I wish there were a designated space further away
Stayed 1 night in Jan 2024
Response from LF on 23 Jan 2024
Thank you for your great response. We are happy you liked your stay with us. Hope to see you soon in the near future.

6/10 Okay

Britny

Stayed 8 nights in Jan 2024
Response from lf on 13 Feb 2024
Thank you for your feedback and I will make sure to pass along the information to my management team as well as with my front desk team

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an incredible hotel with very nice people helping run it! Would definitely come again if needed
Stayed 1 night in Jan 2024
Response from LF on 23 Jan 2024
Thank you for your great response. We are happy you liked your stay with us. Hope to see you soon in the near future.