5/5 Excellent
Si
Travelled with family
14 Feb. 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Sheraton Grand Macao
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Overview of Sheraton Grand Macao
Sheraton Grand Macao
4.2/5 Very good
Guests rated this property 4.3/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Free airport shuttle
- Air conditioning
- Spa
- Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitiser provided
- Personal protective equipment
Explore the area
- Venetian Macao Casino3 min walk
- City of Dreams14 min walk
- Cotai Strip16 min walk
- Hong Kong (HKG-Hong Kong Intl.)56 min drive
Choose dates to view prices
About this area
Cotai
Located in Cotai, Sheraton Grand Macao is connected to a shopping centre. Looking to enjoy an event or a match while in town? See what's going on at Cotai Arena. Spend some time exploring the area's activities, including golfing.
View map
What's nearby
- Sands Cotai Central - 3 min walk
- Venetian Macao Casino - 3 min walk
- The Grand Canal Shoppes - 3 min walk
- City of Dreams - 14 min walk
- Cotai Strip - 16 min walk
Getting around
- Hong Kong International Airport (HKG) - 56 min drive
Restaurants
- Feast — 1 min walk
- Bene - 4 min walk
- The Tasting Room - 12 min walk
- Jade Dragon - 12 min walk
- Xin - 12 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)
Safety measures
Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi
Parking and public transport
- Self parking on site (MOP 300.00 per day)
- Wheelchair-accessible parking and van parking available
- Free return airport shuttle from 10 AM to 10:30 PM
- Airport shuttle at scheduled times
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MOP 248 for adults and MOP 100 for children
- 1 restaurant
- 1 poolside bar
- 24-hour room service
Things to do
- 24-hour fitness centre
- 2 outdoor pools
- Children's pool
- Designer shops
- Full-service spa
- Sauna
- Shopping centre
- Shopping
- Steam room
Family friendly
- 2 outdoor pools
- Children's pool
- Free cots/infant beds
- Laundry facilities
- Rollaway/extra beds (surcharge)
- Snack bar/deli
- Soundproofed rooms
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Lift
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Hair salon
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Wedding services
Languages spoken
- Chinese
- English
- Filipino
- Indonesian
- Japanese
- Korean
- Portuguese
Business services
- Business centre
- Conference centre (267827 square feet of space)
- Meeting rooms 13
Outdoors
- Pool cabanas (surcharge)
- Pool sunloungers
- Pool umbrellas
Spa
- 15 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Detox wraps
- Facials
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - sports
- Massage - Swedish
- Massage - Thai
- Massage/treatment rooms
- Reflexology
- Spa open daily
- Hot tub
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom (select rooms)
- Grab bar in bath
- Grab bar near toilet
- Handrails in stairwells
- Height-adjustable showerhead
- In-room accessibility
- Lever door handles
- Low-height door lock
- Low-height view port in door
- Roll-in shower (select rooms)
- Step-free path to entrance
- Valet for wheelchair-equipped vehicle
- Visual alarms in hallways
- Well-lit path to entrance
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible fitness centre
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to lift
- Wheelchair-accessible pool
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchair-accessible van parking
- Wheelchair-width doorways
More
- Designated smoking areas (fines apply)
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Blackout drapes/curtains
- Free cots/infant beds
- Hypo-allergenic bedding
- Premium bedding
- Rollaway/extra beds (surcharge)
Bathroom
- Bathrobes
- Deep-soaking bathtub
- Free toiletries
- Hairdryer
- Separate bathtub and shower
- Towels
Entertainment
- 42-inch LCD TV
- TV channels
- iPod dock
- Films for purchase
- Premium channels
Food and drink
- Free bottled water
More
- Connecting rooms available
- Desk
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Separate sitting area
- Slippers
- Soundproofing
Similar properties
See similar properties
Policies
Check-in
Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for MOP 300.0 per night.
Free cots (infant beds)
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: MOP 1000 per night
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: MOP 248 for adults and MOP 100 for children (approximately)
- Self-parking fee: MOP 300.00 per day
- Rollaway bed fee: MOP 300.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
Property is also known as
Hotel Sheraton Macao
Macao Sheraton
Sheraton Cotai Central
Sheraton Hotel Macao
Sheraton Hotel Macao Cotai Central
Sheraton Macao
Sheraton Macao Cotai Central
Sheraton Macao Cotai Central Hotel
Sheraton Macao Hotel
Sheraton Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Central
Sheraton Grand Macao Cotai Central
Sheraton Grand Macao Central
Sheraton Grand Macao Hotel
Sheraton Grand Macao Cotai
Sheraton Grand Macao Hotel Cotai
Sheraton Grand Macao Cotai Strip
Sheraton Grand Macao Hotel Cotai Central
Frequently asked questions
4.2
Very good
4.3/5
Cleanliness
4.2/5
Staff & service
4.1/5
Amenities
4.2/5
Property conditions & facilities
5/5 Excellent
Verified traveller
Travelled with group
22 Dec. 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
2/5 Poor
Verified traveller
23 Nov. 2020
Stayed 2 nights in Nov 2020
5/5 Excellent
Verified traveller
28 Jul. 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
4/5 Good
Verified traveller
25 Jan. 2020
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020