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Overview of Sheraton Grand Macao

Photo gallery

Featured image
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Premium bedding, in-room safe, desk, blackout curtains

Sheraton Grand Macao

4.5 out of 5

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationSands Cotai Central3 min walk
    Popular LocationThe Grand Canal Shoppes3 min walk
    Popular LocationVenetian Macao Casino3 min walk
    AirportHong Kong (HKG-Hong Kong Intl.)62 min drive

Choose dates to view prices

Executive Suite, 1 King Bed, Non Smoking

  • 83 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking

4.6/5 guest room rating
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Non Smoking, Terrace

  • 251 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Deluxe Room, 2 Single Beds, Non Smoking

4.6/5 guest room rating
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Executive Suite Twin

  • 83 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Club Suite, 2 Bedrooms, Non Smoking

  • 166 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

Presidential Suite, 1 Double Bed, Non Smoking

  • 208 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed

Executive Deluxe Suite

  • 125 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Non Smoking

  • 125 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Club Room, 1 King Bed

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Non Smoking

  • 125 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

Club Room, 2 Single Beds

  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Deluxe Room, 2 Single Beds, Non Smoking, View

4.7/5 guest room rating
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Deluxe Room, 1 King Bed, Non Smoking, View

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Family Suite, 2 Bedrooms, Non Smoking, Tower

4.5/5 guest room rating
  • 83 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

About this area

Cotai

Located in Cotai, Sheraton Grand Macao is connected to a shopping centre. Looking to enjoy an event or a match while in town? See what's going on at Cotai Arena. Spend some time exploring the area's activities, including golfing.
View map
Map
Popular Location

What's nearby

  • Sands Cotai Central - 3 min walk
  • The Grand Canal Shoppes - 3 min walk
  • Venetian Macao Casino - 3 min walk
  • Cotai Arena - 11 min walk
  • City of Dreams - 14 min walk

Getting around

  • Hong Kong International Airport (HKG) - 62 min drive

Restaurants

  • Feast — 1 min walk
  • Bene - 4 min walk
  • The Tasting Room - 12 min walk
  • Jade Dragon - 12 min walk
  • Xin - 12 min walk

About this property

Sheraton Grand Macao

Luxury hotel connected to the convention centre in Cotai with 2 outdoor swimming pools
Along with 2 outdoor pools, this hotel has a full-service spa and a restaurant. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a 24-hour fitness centre, a poolside bar and a snack bar/deli are on-site. All 4001 soundproofed rooms provide free WiFi, free wired Internet and iPod docks. Guests can enjoy deep soaking bathtubs, and other standard amenities include separate sitting areas, 24-hour room service and LCD TVs.
Sheraton Grand Macao offers 4001 forms of accommodation with iPod docking stations and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility.

Shine has 15 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MOP 300.00 per day)
  • Wheelchair-accessible parking and van parking available
  • Free return airport shuttle from 10 AM to 10:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MOP 248 for adults and MOP 100 for children
  • 1 restaurant
  • 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Children's pool
  • Designer shops
  • Full-service spa
  • Sauna
  • Shopping centre
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • Indonesian
  • Japanese
  • Korean
  • Portuguese

Business services

  • 13 meeting rooms
  • Business centre
  • Conference centre (267827 square feet of space)

Outdoors

  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for MOP 300.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MOP 1000 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MOP 248 for adults and MOP 100 for children (approximately)
  • Self-parking fee: MOP 300.00 per day
  • Rollaway bed fee: MOP 300.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Sheraton Macao
Macao Sheraton
Sheraton Cotai Central
Sheraton Hotel Macao
Sheraton Hotel Macao Cotai Central
Sheraton Macao
Sheraton Macao Cotai Central
Sheraton Macao Cotai Central Hotel
Sheraton Macao Hotel
Sheraton Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Cotai Central
Sheraton Grand Macao Hotel Central
Sheraton Grand Macao Cotai Central
Sheraton Grand Macao Central
Sheraton Grand Macao Hotel
Sheraton Grand Macao Cotai
Sheraton Grand Macao Hotel Cotai
Sheraton Grand Macao Cotai Strip
Sheraton Grand Macao Hotel Cotai Central

Frequently asked questions

Can I cancel my reservation for free at Sheraton Grand Macao and receive a full refund?
Yes, Sheraton Grand Macao offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Grand Macao cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sheraton Grand Macao?
As of 11 Apr. 2021, prices found for a 1-night stay for 2 adults at Sheraton Grand Macao on 12 Apr. 2021 start from AU$107, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sheraton Grand Macao have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Sheraton Grand Macao pet-friendly?
No, pets are not allowed at this property.
How much is parking at Sheraton Grand Macao?
Self-parking is available for MOP 300.00 per day.
What time is check-in at Sheraton Grand Macao?
Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Sheraton Grand Macao?
Checkout is at 11 AM.
Does Sheraton Grand Macao provide a shuttle to the airport?
Yes, there's a free airport shuttle that runs from 10 AM to 10:30 PM at scheduled times.
Where is Sheraton Grand Macao located?
This family-friendly Cotai hotel is located on the Strip, within a 15-minute walk of The Grand Canal Shoppes and Cotai Arena. Cotai Strip is 0.9 mi (1.4 km) away.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 1449 out of 3340 reviews
5 - Excellent 43%
Rating 4 - Good. 1410 out of 3340 reviews
4 - Good 42%
Rating 3 - Okay. 287 out of 3340 reviews
3 - Okay 9%
Rating 2 - Poor. 121 out of 3340 reviews
2 - Poor 4%
Rating 1 - Terrible. 73 out of 3340 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
service was good and gave us a little cake for my friend's birthday celebrating.thx
Stayed 1 night in Dec 2020

2/5 Poor

Stayed 2 nights in Nov 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

4/5 Good

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very big hotel. Check in took forever but thankful they have a separate priority check in for family with kids.
Stayed 2 nights in Jan 2020

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