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Reviews of Pandanus Coolum Beach

4 out of 5
Pandanus Coolum Beach
David Low Way Corner Of Scrub Road, Coolum Beach, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 61 out of 95 reviews" "
Rating 8 - Good. 27 out of 95 reviews" "
Rating 6 - Okay. 5 out of 95 reviews" "
Rating 4 - Poor. 1 out of 95 reviews" "
Rating 2 - Terrible. 1 out of 95 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Clara Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was spotless clean, and so conveniently located, walking distance to everything you need for a lovely stay. The bed was super comfortable, and the apartment has its aircon, tv, coffee machine etc working perfectly, making it all so comfortable! You wake up to the sound of the ocean which is literally across the street. Lisa was lovely. We will definitely be back!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Sreedhar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I booked and what I got is not quite a Seaview. The pictures you see in the website is not you get. Apart from that, everything was perfect.
Stayed 2 nights in Nov 2023
Response from Neil & Lisa on 25 Nov 2023
We are sorry you were disappointed in the view you had.All our apartments have ocean views.We are glad you enjoyed your stay with us.Thank you

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lisa on 14 Nov 2023
Thank you for your rating of Pandanus.We hope to see you here again.

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned with ocean views. Secure undercover parking and within walking distance to Coolamon. Units are a good size with everything you need.
Stayed 7 nights in Sep 2023
Response from Lisa on 19 Sept 2023
Thank you Craig. We are so glad you enjoyed your stay at Pandanus & Coolum Beach.We hope you can stay again in the near future.RegardsLisa & Neil

10/10 Excellent

M R

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was lovely, well furnished and spotless! Everything you need was available. Staff so friendly and accommodating! Highly recommend!
Stayed 2 nights in Jan 2023

10/10 Excellent

Brett

Liked: Staff & service, amenities, property conditions & facilities
Reception were very friendly and knowledgeable about the area
Stayed 2 nights in Nov 2022

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a quite area lovely walk on the boardwalk into town
Stayed 4 nights in Mar 2022
Response from Lisa on 29 Mar 2022
Thank you Susan for taking the time to give us your feedback. We hope you will think of Pandanus again and come back in the near future. Regards Lisa & Neil

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, situated between two beaches, walking distance to cafes/restaurants/groceries supplies, the apartment was very clean, fully equip and plenty of room, would highly recommend.
Stayed 2 nights in Dec 2021
Response from Lisa on 25 Jan 2022
Thank you Sharon for taking the time to provide your feedback. We hope you will come to stay at Pandanus again in the near future. Regards & all the best

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fantastic and the view was amazing. Loved sitting out on the balcony looking at the ocean
Stayed 2 nights in Nov 2021
Response from Neil & Lisa on 30 Nov 2021
Marie, thank you for your review. We are so glad you enjoyed staying at Pandanus & loved our beautiful view of First Bay. Hope you will come again soon. Regards

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had an en-suite and everything was able to be accessed by walking to
Stayed 2 nights in Oct 2021
Response from Neil & Lisa on 16 Nov 2021
Thank you for staying at Pandanus & for taking the time to provide your feedback. Hope you come again.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely position
Stayed 2 nights in Oct 2021
Response from Neil & Lisa on 22 Oct 2021
Thank you Tanya for your comments & review. We hope you can visit Pandanus soon. Regards Lisa

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Neil & Lisa on 11 Oct 2021
Thank you Stephen. We hope to see you back at Pandanus in the near future. All the best.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Spacious apartment. Nice place to stay. Friendly staff.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Loved the spacious, modern, comfortable apartment with sea views.
Stayed 2 nights in Feb 2021
Response from Lisa on 15 Feb 2021
So glad you enjoyed our Pandanus Apartment. Hope you come back again soon. Regards Lisa

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The unit itself was beautifully furnished, clean and in a great spot. It’s in a lovely quiet area and with lovely views. Everything had been well thought out in terms of the space with the exception of only three seats in the living room instead of 4. But the dining area was very roomy, the balcony easy to use with space to put beach items and for drying items too. Air cons in the bedrooms and very slow fans only in the living areas which made for warm days. Parking underneath is very tight. We had quite a mix up with the check in that could have been dealt with quite easily. Unfortunately the husband of the management team chose to be rude and aggressive to me. The wife was extremely apologetic and polite afterwards. It was a huge dampener on the start of the holiday and made interactions tricky after that. My advice do not except an early check in from this property. They cannot cope with it even though it was their suggestion. They did not compensate me in any way for it either. There are no lifts in this building and it’s 3 storeys high. Also the pool has no shade until very late afternoon. A lovely unit if you have a short stay however and a good walking distance to Coolum beach and restaurants along the boardwalk.
Stayed 3 nights in Jan 2020
Response from Lisa on 27 Jan 2020
Hello S, Thank you for taking the time to provide your feedback. Once again I can only apologise for my mistake that morning. I am glad that you enjoyed the executive apartment that we upgraded you to. We were hoping that that would, in some way, show how sorry we were for inconveniencing you & your family. It also enabled us to get you & your family settled in by 11.30am. We do hope you might think of staying here at Pandanus in the future. Sincerely Lisa & Neil

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 7 nights in Jan 2020
Response from lisa on 27 Jan 2020
Thank you for your score. We appreciate your time. Regards Lisa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, great position and the mama gets are lovely
Stayed 7 nights in Nov 2019
Response from Neil and Lisa on 25 Nov 2019
Thank you for taking the time to review + your positive feedback. We will look forward to your next visit with us at Pandanus. Merry Xmas & Happy 2020

10/10 Excellent

Jenny, Perth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities. Apartment is very good size and has everything you might need for an extended stay.
Stayed 2 nights in Oct 2019
Response from Lisa & Neil on 14 Oct 2019
Thank you Jenny for your feedback. We will look forward to your next visit to Pandanus & Coolum Beach. We are so glad you, Darrell & the girls enjoy our Pandanus as much as we do.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Escape
Escaping the Melbourne winter early so took 19 days in Coolum.
Stayed 19 nights in Jun 2019
Response from Neil and Lisa on 22 July 2019
Thanks Frank, Lisa and I are glad you enjoyed your stay at our little piece of Paradise.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The apartment was well appointed and modern. Location of the apartment was great, across the road from the beach, and walking distance to cafes and restaurants. The only downside was the cleanliness of the apartment. It hadn't been thoroughly vacuumed or dusted with hair, grass, sand and dust on the floor and furniture. Overall the apartment and facilities were great.
Stayed 2 nights in Feb 2019

10/10 Excellent

Christine

Perfect location and close to amazing restaurants and shops
Stayed 2 nights in Sep 2018
Response from Neil and Lisa on 12 Sept 2018
Hi Christine and thanks for the feedback. We are glad you enjoyed your stay and the discounts for Pandanus Guests at the restaurants. We hope you can cone back soon.

10/10 Excellent

sarah, brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatt views, great location
Clean, comfortable, great location, close to restaurants, shops and beach, lovely pool. We were late to check in, but nothing was a drama, manager very hospitable. Would definitely stay again.
Stayed 2 nights in Feb 2018
Response from Neil on 19 Feb 2018
Thanks Sarah, we are happy you enjoyed your stay. Lisa and I look forward to seeing you again.

10/10 Excellent

Shelly, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartments close to the beach and shops
Great place to stay. Great views from the top floor and withing easy walking distance to shops, hotels and clubs. Stairs give a good workout on the legs but not so great for old knees. Need to think about air conditioning for summer.
Stayed 8 nights in Aug 2017
Response from Neil on 28 Aug 2017
Hi Shelly and thank you for your feedback. We are glad you enjoyed your stay. Our location and the design of the apartments with them running right through to the back of the building has meant that with the front and rear deck sliding doors open we have great flow through breezes. Some owners have installed air-cons in their bedrooms for those who prefer it. We hope we see you again soon. Neil and Lisa

10/10 Excellent

Jim (Jimigi), Albury NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to shops and beach, great location
we had a great stay, unit was well decked out with two large TV's ( one in bedroom) all cooking requirements and a wonderfully comfortable bed, stairs were our only negative experience. overall a great unit in a wonderful location, we would definitely recommend.
Stayed 10 nights in Jul 2017
Response from Neil on 28 Aug 2017
Thank you for your feedback Jim. We are happy you enjoyed your stay and hope to see you again soon. Neil and Lisa

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coolum comfort
The unit was fabulous comfy, spacious & clean. But the complex was in the shade mostly. Afternoon sun on unit back balcony. This was great. Didn't use hearted pool as it was in the shade.
Stayed 3 nights in Jul 2017
Hi Gloria and thank you for your feedback. The building is positioned to make the most of Summer and Winter. In the middle of Winter the sunbaking area around the pool starts to lose the sun after midday however the rear balconies then start to receive the sun. The pool is heated to 27 degrees and the spa to 37 degrees. With our weather having been so good (25 degrees) most people have made use of the pool in the mornings. As the days lengthen the sun stays longer on the pool surface and less on the rear balconies. We look forward to seeing you again. Neil and Lisa

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Lost $1,200
Left 12 x $100 bills in money clip behind / I believe everybody I spoke with that no one found the money but still / my fault people will be people
Stayed 2 nights in Jun 2017
Response from Neil on 23 July 2017
I am sorry to hear that you haven't tracked down the money. As you know when you got a message to us about the money someone had already been renting the apartment for 2 nights. They kindly let us in and we searched for the hiding spot you described. When we found that the hiding spot was not part of this apartment we thought you would find it at one of the other places you had stayed in the 3 days since you had left us. All the best.

4/10 Poor

Raymond, Chinchilla

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not worth the money
We had 6 flights of stairs to climb to get to our room, no lift. There was no air conditioning. The unit is in need of a substantial upgrade. There was no safety strip on sliding glass door to the patio, one of our boys actually walked into the glass. The side glass panels also should have a safety strip. The back sliding door and screen door off the 2nd bedroom could not be locked. The DVD did not work, it looked like it had rusted on top. The hot water pressure faded away as it was used. The bedside lamp was sparking. The lighting was very poor especially in the kitchen area. The underground car park was infested with birds and as a result our brand new car was covered with bird droppings and had to be cleaned down each morning.
Stayed 3 nights in Jul 2017
Response from Neil on 17 July 2017
I am confused about your feedback and therefore it's purpose. The apartment you stayed in had finished a major refurbishment less than 2 months prior to your stay. All new flooring and carpets were installed along with curtains, beds and bedding. The furniture is all modern and of good quality and was purchased no more than 2-3 years ago.The DVD works as demonstrated to you when you asked for assistance to operate the washing machine. I have checked the bedside lights which were new and installed the day before your arrival and found a bulb flickered in one of them. I have replaced this now. I am unsure therefore why you have made these comments and in particular why you have made them after you have left rather than when you were here so they could be addressed, as you did with the washing machine. As on-site managers we welcome feedback from guests to help the owners improve their properties but at a bit of a loss in this case.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location.
Comfortable enough but seriously outdated. Certainly not one of the rooms shown on the internet.
Response from Neil on 17 July 2017
Sorry for the delay in responding but I somehow missed your feedback. Without knowing which apartment you were in I can only comment generally. Each apartment is individually owned and currently a number have been renovated or are being renovated as each owners circumstances allow. All are clean, well equipped and in good working order with a couple due for new flooring and some fresh paint which we hope can happen before Xmas. All rooms are displayed on our website but this isn't always possible on third party websites. The WIFI is now free since the NBN has arrived. I thank you for your feedback.

10/10 Excellent

andyj, canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Close to beach, slightly out of coolum, friendly owners, great place for a family break.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic place to sit back relax and chill out.. So close to the beautiful beaches and a lovely short stroll down the board walk to town centre.. We will be back, we love this place...

10/10 Excellent

Shirley, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb apartment accommodation.
Excellent apartment, spacious living, dining, kitchen and huge patio at front with small balcony at back. Immaculate interior with everything you would ever need in the kitchen. Superb location, across the road from brilliant surf beach and Point Perry with spectacular views. Pool, bbq and gardens in mint condition with delightfully friendly and helpful managers, Lisa and Neil. 5 minute walk along the boardwalk to the shops. You could not go wrong with these apartments!

8/10 Good

Andrew, Sunshine Coast AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel Near The Beach
My family had a short 2 night stay at Pandanus Coolum Beach. We stayed in a 2 bedroom self contained unit. This was on the top floor of a 3 storey hotel. This gave fantastic ocean views but on the down side, if you are a less mobile person, this can be a challenge to get luggage to the room with no lift. The room was comfortable, clean and spacious. Being on the top floor allowed access to the refreshing southerly breeze which was beneficial with no air con in room. It was a short walk to shops, restaurants and a patrolled surf beach. Overall a pleasant value for money holiday.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Peter, devonport tas

Liked: Staff & service, room comfort
good value for family stay, great location, nice pool

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ocean views
Very pleasant location. Close to the action but in a quite location.

8/10 Good

Mike, Melbourne

Liked: Cleanliness, staff & service, room comfort
walking distance to Main Street
An Older style of unit without all the new frills However the units are clean have all that we require for holidays without all the over the top fancy bits Moderately priced good value for money Close to surf beach Main Street for all your dining and shopping Great pool and views

10/10 Excellent

Sarah, Harden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Equiped
A beautiful,spacious,well equipped apartment. We would definitely stay again!!!!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great service, location, price and pool!

10/10 Excellent

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Fantastic; Service: Remarkable; Cleanliness: Spotless; I will be booking again. Real value. Close to everything that one needs for a family getaway. Beach. Fabulous Food. Views.

8/10 Good

Jason, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 bedroom apartment
Comfortable 2 bedroom apartment not far from the main part of Coolum beach. It is walkable along the boardwalk or a 1-2minute drive by car. Whilst there is no air con, the many doors and windows provide a beautiful sea breeze, couple with the overhead fans, keeps the place cool. The pool was lovely, though too hot during the day as there is no shade. Parking is good and secure. Apartment clean with all the necessary equipment. Free wifi would be good.

10/10 Excellent

Suzanne, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Bargain; Service: Go the extra mile; Cleanliness: Spotless; Great service clean unit. Across from the beach. Fantastic.

10/10 Excellent

Stephen, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Inexpensive; Service: Go the extra mile; Cleanliness: Spotless;

10/10 Excellent

Ian, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average, Entertaining area great; Value: Affordable; Service: Professional, Respectful, Friendly; Cleanliness: Beautiful; Close enough to Brisbane for day trip. Australia Zoo was a great day out.

10/10 Excellent

Magpie, Dalyston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't of asked for more
The apartment was spacious, clean, good location, good view, helpful staff.

8/10 Good

Margit, Australia - QLD - Brisbane

Liked: Staff & service
Facilities: Everyday; Value: Reasonable; Service: Professional, Respectful;

6/10 Okay

Andrew

10/10 Excellent

Chris, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Economical; Service: Go the extra mile; Cleanliness: Pleasant;

10/10 Excellent

David, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Friendly; Cleanliness: Spotless;

10/10 Excellent

Janice, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Brand new; Value: Affordable; Service: Remarkable; Cleanliness: Spotless;