Front of property - evening/night

Reviews of Palace Hotel

4 out of 5
Palace Hotel
Lungo Lario Trieste, 16, Como, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1012 reviews" "
Rating 8 - Good. 275 out of 1012 reviews" "
Rating 6 - Okay. 74 out of 1012 reviews" "
Rating 4 - Poor. 22 out of 1012 reviews" "
Rating 2 - Terrible. 11 out of 1012 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Our view of Lake Como from the room was spectacular. Breakfast was outstanding. The city and dining was within easy walking distance, but watch out for the buses; the drivers are less cautious about pedestrians. Otherwise the city is very safe, clean and energetic.
Stayed 3 nights in Mar 2024
Response from Robert Webber General Manager on 26 Mar 2024
Dear Arianne,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Katarzyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the best hotels I have stayed in. Room and bathroom was spacious, breakfast served it the most amazing room! Location is great 3 min from train station, and ferry stop is also 2 min away. Duomo cathedral is a few minutes walk too. I would come back here for sure.
Stayed 3 nights in Mar 2024
Response from Robert Webber General Manager on 26 Mar 2024
Dear Katarzyna,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!We look forward to welcoming you back in the future.Sincerely,

10/10 Excellent

merilyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say!! This hotel was amazing , the staff , the amazing champagne breakfast, the room size . The staff it was so good and I have stayed in a lot of hotels ! Daniele was so helpful and so was Fabrizia!
Stayed 2 nights in Mar 2024
Response from Robert Webber General Manager on 26 Mar 2024
Dear Merilyn,thank you for your lovely review. We're pleased to hear that you had an amazing experience at our hotel. We greatly appreciate the special mention for Daniele and Fabrizia, real asset to the hotel.We look forward to welcoming you back on your next visit!Kindest Regards

10/10 Excellent

Christopher, Farmington Hills

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful old style hotel right by the lake and city center.
Stayed 1 night in Feb 2024
Response from Robert Webber General Manager on 25 Mar 2024
Dear Christopher,thank you for your lovely review. Delighted to read you had such a great stay with us.Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and amazing bathroom upgrades. Will definitely stsy here again
Stayed 2 nights in Mar 2024
Response from Robert Webber General Manager on 25 Mar 2024
Dear Jared,thank you for your lovely review. Delighted to read you had such a great stay with us.Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Lynnette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. Beautiful view to the lake from our room. Staff was very friendly and accommodating.
Stayed 2 nights in Nov 2023
Response from Robert Webber General Manager on 26 Mar 2024
Dear Lynette,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Robert Webber General Manager on 18 Mar 2024
Dear Jennifer,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Robert Webber General Manager on 18 Mar 2024
Dear Alison,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

8/10 Good

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with attentive staff at front desk and breakfast dining area
Stayed 6 nights in Mar 2024
Response from Robert Webber General Manager on 18 Mar 2024
Dear Marilyn,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Renzo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Great views over lake. Large bedrooms. Very helpful and polite staff. Excellent breakfasts.
Stayed 3 nights in Mar 2024
Response from Robert Webber General Manager on 12 Mar 2024
Dear Renzo,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Drew, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Robert Webber General Manager on 12 Mar 2024
Dear Drew,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

8/10 Good

Arianne

Stayed 2 nights in Mar 2024
Response from Robert Webber General Manager on 26 Mar 2024
Dear Arianne,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located near the shore and convinient to restaurants and shopping areas. The staff was very nice and provide services with smiles, especially, Katrina recommended amazing restaurants for dinner two nights in a row. Thanks, Katrina.
Stayed 3 nights in Feb 2024
Response from Robert Webber General Manager on 4 Mar 2024
Dear John,Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your stay at our hotel and found our location convenient for exploring the nearby restaurants and shopping areas.Hope to welcome you back in the future.Best regards,

10/10 Excellent

Camila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice, modern and romantic. Right in front of the lake and close to all the restaurants. The staff was super friendly and nice. I would love to stay here again. The lake view room is not really worth the extra price because there’s a tree infront of the window… the room itself was a bit small in my opinion.
Stayed 1 night in Feb 2024
Response from Robert Webber General Manager on 4 Mar 2024
Dear Camila,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in central location. Opposite Ferry and footsteps away from bars and restaurants. Amazing breakfast. Really comfortable bed.
Stayed 3 nights in Feb 2024
Response from Robert Webber General Manager on 26 Feb 2024
Dear Michelle,thank you for your lovely review. Delighted to read you had such a great stay with us.Hope to welcome you back in the future.Sincerely,

10/10 Excellent

SUSAN

Liked: Cleanliness
Not sure why people w small children would be booked anywhere but on aground level since they are loud but the situation was corrected and our bell hop was amazing.
Stayed 2 nights in Feb 2024
Response from Robert Webber General Manager on 19 Feb 2024
Dear SUSAN,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!!!!
Stayed 1 night in Feb 2024
Response from Robert Webber - General Manager on 16 Feb 2024
Dear Rose, Thanks for your review. We are thrilled to hear that you enjoyed your stay with us and We would like to sincerely thank you for your positive feedback about the welcome and attention which you have received.We hope that we will be able to welcome you back very soon again!Kind regards,

10/10 Excellent

mehmet bulent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Robert Webber - General Manager on 16 Feb 2024
Dear Mehmet Bulent,thank you for your lovely review. We are pleased to read you had such a great stay with us. Hope to welcome you back in the future.Sincerely,

10/10 Excellent

nikolai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, located close to everything
Stayed 1 night in Jan 2024
Response from Robert Webber General Manager on 5 Feb 2024
Dear nikolai,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

enrique

Stayed 1 night in Jan 2024
Response from Robert Webber General Manager on 26 Mar 2024
Dear Enrique,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

6/10 Okay

gordon

Stayed 1 night in Jan 2024
Response from Robert Webber General Manager on 19 Jan 2024
Dear Gordon,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love love love the location , the staff was amazing , breakfast superb , the rooms were beautifully decorated ! I hope to one day come back 😊
Stayed 2 nights in Jan 2024
Response from Robert Webber General Manager on 16 Jan 2024
Dear HeatherThank you for your lovely review! We're pleased to hear that you loved our location, found our staff amazing and enjoyed the breakfast.We look forward to welcoming you back soon!Best regards,

10/10 Excellent

Juan Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Wow! It was a really VIP experience. The hotel, staff, room, THE BREAKFAST. Everything was amazing in this place, we really felt that VIP benefit.
Stayed 2 nights in Jan 2024
Response from Robert Webber General Manager on 12 Jan 2024
Dear Juan Carlos,Thank you for your lovely review! We're pleased to hear about your positive experience. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Kind regards,

10/10 Excellent

Viguen

Stayed 3 nights in Jan 2024
Response from Robert Webber General Manager on 29 Jan 2024
Dear Viguen,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

2/10 Terrible

Yatin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room wasn't ready. Booking was to accomodate 3 people to sleep. No bed was set up for the third person. Room upgrade was to be charged and still no extra bed, pillows, sheets, blankets etc.
Stayed 1 night in Dec 2023
Response from Robert Webber General Manager on 11 Jan 2024
Dear Yatin, We are grateful for your time to leave us a review. We constantly strive to improve the sense of hospitality and comments from our guests are always greatly appreciated.We truly apologize for the inconvenience during your stay.The reservation was processed very late at night not long before your arrival, leaving us with insufficient time to prompt the necessary arrangement of an additional bed in the room.To make up for the shortcoming, an upgrade to a triple Superior room was offered and our Front Office Manager kindly waived the extra charge upon check out.We sincerely apologize for any shortcomings on our behalf and we hope to have the chance to restore your faith in our hotel on your next visit.Kindest Regards

10/10 Excellent

Yohan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so kind and friendly
Stayed 1 night in Jan 2024
Response from Robert Webber General Manager on 9 Jan 2024
Dear Yohan,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

8/10 Good

Sergio

Response from Robert Webber General Manager on 20 Feb 2024
Dear Sergio,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

8/10 Good

Eduardo

Travelled with family
Great area for those who want to enjoy what the town has to offer. The hotel seems to be past its prime: average cleanliness, both in the room and hotel premises.
Stayed 2 nights in Dec 2023
Response from Robert Webber General Manager on 8 Jan 2024
Dear Eduardo, Thank you for taking the time to leave us a feedback. We are surprised and concerned to read your comments about the cleanliness. Clearly this is well below our usual standard of service and attention and will use your comments to ensure a much more consistent approach for the future. We hope to welcome you again soon. Kind regards

10/10 Excellent

Isaac

Stayed 3 nights in Dec 2023
Response from Robert Webber General Manager on 12 Jan 2024
Dear Isaac,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

RAVINDER, Ashburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the main attractions
Stayed 1 night in Dec 2023
Response from Robert Webber General Manager on 27 Dec 2023
Dear RAVINDER,thank you for your lovely review. We are pleased to read you had such a great stay with us. Hope to welcome you back in the future.Sincerely,

8/10 Good

Petra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robert Webber General Manager on 16 Jan 2024
Dear Petra,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Sincerely,

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Robert Webber General Manager on 12 Jan 2024
Dear Jan,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Renata

Stayed 1 night in Dec 2023
Response from Robert Webber General Manager on 19 Dec 2023
Dear Renata,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Antonella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property with great location
Nice property with great location. Lovely staff and excellent breakfast.
Stayed 1 night in Dec 2023
Response from Robert Webber General Manager on 12 Dec 2023
Dear Antonella,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Nikola, New Providence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located hotel close to the shore, train station, marina and town center. Very friendly and courteous staff. We had an excellent experience at the check-in desk (Anna, who met as at the desk, was great, and the rest of the staff just as good throughout our stay). We had a lovely room overlooking the lake, well appointed and clean. Other things were also impressive (the room temperature was optimal at all times, and the heating system was noiseless). Adjacent restaurant was elegant, with excellent food, and courteous and efficient staff. All in all, we loved our stay and we hope to return soon.
Stayed 2 nights in Dec 2023
Response from Robert Webber General Manager on 12 Dec 2023
Dear Nikola,Thank you for your lovely review.It is always a pleasure to receive positive feedback and to know that you enjoyed your stay.We greatly appreciate the special mention for Anna, a real asset to the hotel. I will be pleased to pass on your positive comments.We are delighted to read you had a great experience at the restaurant.We look forward to welcoming you back soonSincerely,

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, staff & service
Found bed very uncomfortable and air con did not work ie controlled by reception but still did not work for 3 days and nights, too warm had to open window and then it became noisey.
Stayed 3 nights in Nov 2023
Response from Robert Webber General Manager on 6 Dec 2023
Dear Peter,Thank you for taking the time to leave us feedback. We constantly strive to improve the sense of hospitality and comments from our guests are always greatly appreciated. Sincere apologies for any shortcomings on our behalf. Our historical building has the possibility to supply either heating or cooling, but not simultaneously. During this period the weather can change and it is difficult to determine the most comfortable temperature for the rooms.We hope to have the opportunity to welcome you back in the future and ensure you a flawless stay.Kindest regards,

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
The hotel is in a beautiful location, but it feels dated. The dining room chairs really need to be reupholstered. The room is clean, with a lovely, updated bathroom, but the towel warmer was not working. The room itself felt a little spartan and not decorated in the character of the architecture. The staff in the bar and dining areas were very accommodating and helpful. The room temperature was too hot. Not a lot going on in the off season.
Stayed 1 night in Dec 2023
Response from Robert Webber General Manager on 27 Dec 2023
Dear Elizabeth,Thank you for your positive review. Your comments always help us to improve our services and performance.We look forward to welcoming you again soon!Kind regards,

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Robert Webber General Manager on 4 Dec 2023
Dear Alexis,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Chris

Stayed 3 nights in Nov 2023
Response from Robert Webber General Manager on 16 Jan 2024
Dear Chris,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Sincerely,

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Robert Webber General Manager on 19 Dec 2023
Dear Mark,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Sincerely,

10/10 Excellent

CHRISTINA, Edmond

Stayed 2 nights in Nov 2023
Response from Robert Webber General Manager on 19 Dec 2023
Dear CHRISTINA,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Sincerely,

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond expectations !
Stayed 3 nights in Nov 2023
Response from Robert Webber General Manager on 24 Nov 2023
Dear Linda,thank you for your lovely review. We are pleased to read you had such a great stay with us. Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Jessica, Seaford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful property. Would stay again
Stayed 1 night in Nov 2023
Response from Robert Webber General Manager on 21 Nov 2023
Dear Jessica,thank you for your lovely review. We are pleased to read you had such a great stay with us. Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Exceeded expectations- friendly staff. I highly recommend if you want a hotel close to como lago station and the lake
Stayed 2 nights in Nov 2023
Response from Robert Webber General Manager on 22 Nov 2023
Dear Joanna,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Jessica, Seaford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious pretty rooms with great views
Stayed 1 night in Nov 2023
Response from Robert Webber General Manager on 22 Nov 2023
Dear Jessica,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!We look forward to welcoming you again soon!Sincerely,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Robert Webber General Manager on 12 Jan 2024
Dear Stephen,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Kind regards,

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace treats you like a King and Queen!
Although an older property the Palace is centrally located and keeps its "old walls" very clean and tidy. The friendly staff from housekeeping to morning buffet are sincere. The front desk is very informative and helpful (great recommendations of restaurants-authentic as requested-my only concern was the small elevators, which, can fit only 2/3 people & bags. Buffet breakfast is fantastic; from Prrosecco to full on eggs/bacon and excellent healthy alternatives or local fair. Would definitely recommend.
Breakfast area
view from room
twin beds upon arrival-asked to combine as a King (see other)
beautiful decor
Stayed 5 nights in Nov 2023
Response from Robert Webber General Manager on 16 Nov 2023
Dear Vivian,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, location, friendly & helpful staff and excellent menu, especially in Dining Room.
Stayed 4 nights in Nov 2023
Response from Robert Webber General Manager on 14 Nov 2023
Dear Francis,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,

10/10 Excellent

Lauren

Stayed 1 night in Nov 2023
Response from Robert Webber General Manager on 30 Nov 2023
Dear Lauren,Thank you for choosing our hotel for your stay on Lake Como.We hope to welcome you again soon!Sincerely,

10/10 Excellent

Cherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Como is for me
We arrived early and they kept our bags while we explored. Very accommodating staff, very friendly and informative. Breakfast was included and was pretty amazing. Did not have dinner there but heard it was very good. Room was just as advertised and comfortable bed. Did not have a bidet which I’ve grown accustomed to. Lovely stay
Stayed 1 night in Nov 2023
Response from Robert Webber General Manager on 8 Nov 2023
Dear Cherri,thank you for your lovely review. Delighted to read you had such a great stay with us. I will proudly share your thoughts with our cherished team!Hope to welcome you back in the future.Sincerely,