BBQ/picnic area

Reviews of Quality Inn and Suites Garden of the Gods

2.5 out of 5
Quality Inn and Suites Garden of the Gods
555 W Garden Of Gods Rd, Colorado Springs, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 453 out of 1008 reviews" "
Rating 8 - Good. 300 out of 1008 reviews" "
Rating 6 - Okay. 129 out of 1008 reviews" "
Rating 4 - Poor. 63 out of 1008 reviews" "
Rating 2 - Terrible. 63 out of 1008 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice!
Stayed 4 nights in Mar 2024

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the suite we stayed in, the breakfast, cleanliness. Did not like the sofa bed, very uncomfortable
Stayed 3 nights in Mar 2024

6/10 Okay

Stephanie

It wasn’t the cleanest. Requested a suite with 3 beds and got a pull out couch. Wasn’t told it was a pullout. Very uncomfortable. Parking lot was trash and damaged!
Stayed 2 nights in Mar 2024

10/10 Excellent

Eduardo, Spring Branch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on 29 Mar 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

8/10 Good

Charis

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, clean rooms and quiet. Couldn’t ask for more!
Stayed 3 nights in Mar 2024

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were clean. Some things were quite old. Chair in our room was very dirty. Breakfast was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean affordable room. Close to three restaurants. Free continental breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Ben

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Liz on 14 Mar 2024
Thank you for taking the time to rate our hotel. We hope you enjoyed your stay and will be back to see us again!

8/10 Good

Danette

Disliked: Cleanliness, property conditions & facilities
The bed in my room and pillows were comfy. The shower had missing pieces in the tile. The lobby felt like a cheap motel, the dining area wasn't large enough for the guests wanting to eat, the food was not cooked well, the serving layout was poor at best, and the door opening to the outside kept the area and the food cold, the juice tasted watered down. Pot holes in the parking area
Stayed 1 night in Mar 2024
Response from Liz on 14 Mar 2024
Thank you for reviewing our property. We are sorry to hear that you were not pleased with our lobby. Unfortunately the building was originally built in 1985 and is shaped like an octagon. Many updates have been made since then including having the carpet replaced just one month ago. Short of tearing the building down, we have no ability to change our lobby layout. Our breakfast offerings are served in a steam table which is checked every hour and kept to temperature, hot food items are also temperature checked before being served. We recently had our lot striped and it was also resurfaced just 2 years ago. We have no existing potholes although there are some in the Village Inn parking lot next door. We have reached out to them regarding your concerns and we hope this will give them an extra push to remedy this. Thank you for sharing with us, we will continue to strive to improve.

10/10 Excellent

Carol, Montrose

Business traveller, Travelled with partner
Liked: Amenities
Very nice hotel!
Stayed 1 night in Mar 2024
Response from Liz on 14 Mar 2024
Thank you for your high rating! We'd love to have you stay with us again.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
was great
Stayed 2 nights in Mar 2024
Response from Liz on 14 Mar 2024
Thank you for your fantastic review, we appreciate your business. Hope to see you next time you are in the area.

8/10 Good

Pamela, LaFayette

Liked: Cleanliness, staff & service, property conditions & facilities
Good night sleep. Construction going on
Stayed 1 night in Mar 2024
Response from FOM on 10 Mar 2024
We are glad you had a good night sleep. Thank you for your score. Sorry we are close to some construction, but we will have another great restaurant next time you come through.

8/10 Good

Melinda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is very dated. The room was clean but dated. The staff was excellent.
Stayed 1 night in Feb 2024
Response from FOM on 6 Mar 2024
We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on 6 Mar 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FOM on 6 Mar 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

8/10 Good

Jeremy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was pretty decent. Good breakfast.
Stayed 6 nights in Feb 2024
Response from FOM on 6 Mar 2024
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent.
Stayed 1 night in Feb 2024
Response from FOM on 5 Mar 2024
Thank you for your feedback. I'm glad to hear that we did a good job. See you next time you come to town.

10/10 Excellent

Grace M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great at the check-in desk. Loud neighbors in a room near mine disrupted my stay a bit, but that's not the staff's/hotel's fault. Continental breakfast was much appreciated & the coffee was unexpectedly good!
Response from FOM on 5 Mar 2024
We are happy that the coffee was good. We do apologize for your neighbors, next time give the front desk a call & we can definitely work to make it more relaxing stay. See you next time.

10/10 Excellent

Dayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from FOM on 6 Mar 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 4 nights in Feb 2024
Response from FOM on 5 Mar 2024
Thank you for your response. We are happy that we could make your stay with us awesome.

6/10 Okay

Jenny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of shady people in the area. Will not be staying here again
Stayed 2 nights in Dec 2023
Response from FOM on 6 Mar 2024
Thank you for taking the time to review our property. We pride ourselves in providing comfort and safety. We offer onsite security for your peace of mind. Unfortunately, we are not responsible for the surrounding areas and maintain that this is a pleasant location with quick access to many local tourist attractions. Should you have any issues with our guestrooms or amenities please feel free to reach out us directly. We hope you have a pleasant stay in the future.

10/10 Excellent

Elzbieta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for short, pleasant getaway
Stayed 1 night in Feb 2024
Response from FOM on 10 Mar 2024
Hello Elzbieta, thank you for the kind words. We’re delighted that we could make your stay here worthwhile. Hoping that we see you again soon.

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FOM on 10 Mar 2024
Thank you for the five stars Carson. Those stars make our day brighter, and we’re always delighted to serve happy customers like you.

10/10 Excellent

Art

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Feb 2024
Response from FOM on 10 Mar 2024
Hi Art, you just made our day. We hope that you keep having the same experience with us.

10/10 Excellent

Nancy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pet friendly room on the first floor near an exit.. very convenient. The room was in excellent condition, appeared to be newly painted and very clean. We would stay there again.
Stayed 4 nights in Feb 2024
Response from FOM on 6 Mar 2024
Thank you for your response. We are happy to hear that you enjoyed your stay. We will see you next time you are here.

8/10 Good

carlotta

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was responsive and friendly
Stayed 1 night in Feb 2024
Response from FOM on 10 Mar 2024
Hello Carlotta, thank you for the rating. We’ll do an even better job next time around and earn those five stars.

10/10 Excellent

Ronald, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place, other than the barking dog in one of the rooms. Good location, nice rooms & amenities.
Stayed 1 night in Feb 2024
Response from Liz on 14 Mar 2024
Thank you for reviewing our property. I am sorry to hear that a pet was keeping you up. Please feel free to call our front desk to report excessive noise. We can always contact the owner to remedy this for us. We are very grateful for your patience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Feb 2024
Response from FOM on 29 Mar 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

6/10 Okay

Jennifer

Travelled with partner
Great location, decent price... Full of workers lingering...
Stayed 1 night in Jan 2024

8/10 Good

Beth

Liked: Amenities
The lobby was nice and access to room was fine. Bed was comfortable. The only reason I deducted 1 star was because the curtain in the room had a light leak and the room faced the parking lot. I tried to move furniture to keep curtain closed. And the tile in the shower could have been cleaned better. I did not use any amenities.
Stayed 1 night in Jan 2024
Response from Liz on 14 Mar 2024
Thank you for sharing your concerns. I will make sure to forward this along to their corresponding departments. We strive to provide only the best, we are sorry we missed the mark on this occasion.

8/10 Good

Robert

Business traveller
Liked: Staff & service
TV remote was absolutely filthy. I was reluctant to use it.
Stayed 1 night in Jan 2024

6/10 Okay

Dustin

Business traveller
Not bad for the price
Stayed 2 nights in Jan 2024

10/10 Excellent

Marie

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
I really just enjoyed the location of the property. It was very easy to access and the parking was very nice. I suppose they are remodeling so it was a bit loud at times. One night there was a couple fighting and screaming at 1am in morning but overall it was nice
Stayed 8 nights in Jan 2024
Response from Liz on 14 Mar 2024
Thank you for review. Our property updates have been completed. We are sorry that you were affected by our construction, we tried our best to mitigate the noise. I know this was not possible at times, but please accept our sincerest apologies. Please report excessive noise to the desk, we have On Site security patrol.

10/10 Excellent

Brad

Liked: Amenities

10/10 Excellent

Nichole, Eads

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that the suites were available and spacious, fit our family of 6 perfectly. Lorraine was pur check in clerk, and she was amazing. Made us feel very comfortable right from the start. Really appreciate her for being her and doing a job well done. She clearly takes pride in serving guests.
Stayed 1 night in Jan 2024

10/10 Excellent

STEVEN

Stayed 3 nights in Jan 2024

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher, Thornton

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
We stayed in the "pet-friendly" room (Rm 100). The bathroom and bedsheets were nice & clean, but the rest of the room wasn't. Looked like it hadn't been vacuumed. Found a bit of dog food (kibble) behind the TV, and worst of all, found some Advil tablets next to the bed. What if my dog had ingested that? This is the kind of stuff that would have been picked up had the room been vacuumed. The thermostat in this room is a bit wonky, as the wall unit either blew too hot or too cold. Fixtures are a little dated. There are no USB plugs available, or outlets for your various devices. There is splatter of some type on the door placard that hadn't been cleaned. The door itself does not fit into the doorjamb properly, as you can see into the room from the hallway looking at the top of the door. The hallways look like they are undergoing some minor paint renovations. The staff is very nice and friendly, and the free hot breakfast is quite nice (eggs, sausage, waffles, toast, fruiy, yogurt, coffee, etc....). There are plenty of dining options within walking distance (Freddy's, Chik-Fil-A, Qdoba, etc....).
Stayed 1 night in Jan 2024

10/10 Excellent

Vishal

Stayed 1 night in Dec 2023

8/10 Good

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Josue, La Quinta

Liked: Cleanliness, staff & service, property conditions & facilities
Best spot for Garden of the Gods National Park
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and property clean
Stayed 1 night in Dec 2023

10/10 Excellent

Quintana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

benjamin

Stayed 7 nights in Dec 2023

10/10 Excellent

Juland Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from FOM on 29 Mar 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023