Dear Richard, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CLEVELAND - ELYRIA. I am happy you found our truck parking space to be good. However, you mentioned that you were displeased with the unpleasant odor you encountered in the room, the lack of fresh towels and the other concerns you expressed. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,Samantha Red Roof Management RediResponse Specialist

Hello Justin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cleveland - Elyria and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Tim, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn & Suites Cleveland - Elyria. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello David, Thank you for writing to us about your recent stay at our hotel Red Roof Inn & Suites Cleveland - Elyria. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Jason,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn & Suites Cleveland - Elyria. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the uncleanliness of the rooms. We value your business and would like to assure you that this is not reflective of our usual standards. Your feedback is very important to us, so thank you for sharing.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Hello Marguerite, Thank you for taking a moment to complete our survey at the Red Roof Inn & Suites Cleveland - Elyria. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CLEVELAND - ELYRIA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Jason, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CLEVELAND - ELYRIA and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Michael, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CLEVELAND - ELYRIA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described with the staff, the condition of the shower curtain along with the other issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Red Roof Management

Dear Gina,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CLEVELAND - ELYRIA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbance and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Gregory,We are disappointed to hear your recent experience at the RED ROOF INN & SUITES CLEVELAND - ELYRIA was less than ideal and did not meet your expectations. You made mention there was noise disturbances, no room service and the bathroom was too small to your liking. Please know your voice is of tremendous importance to us at Red Roof as we aim towards the betterment of our guests experiences. The mentioned hindrances are not apart of our standard practices and we sincerely apologize.We truly appreciate your business with us and value your feedback provided.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

Dear Donald,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CLEVELAND - ELYRIA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncomfortable beds, the close time for the pool and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Kirsten, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CLEVELAND - ELYRIA and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Hello Mark,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES CLEVELAND - ELYRIA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CLEVELAND - ELYRIA. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding the deposit, the odor you described, lack of clean towels when you needed it, and the other highlighted concerns. Pertaining to the deposit, please feel free to reach out to the front desk for further information. As it relates to breakfast, there are restaurants close by.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Uriel,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CLEVELAND - ELYRIA. We sincerely appreciate your comments regarding you gave three stars. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve.Thank you for sharing your review and we hope to see you again soon.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Hello Tammy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CLEVELAND - ELYRIA and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

Dear Kevin,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CLEVELAND - ELYRIA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. In the future, please consider adding more detailed comments of your stay to your survey to let us know what we’re doing well and where we can improve. Thank you for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Sharma Red Roof Management RediResponse Specialist

Our apologies that you had such a bad experience at Red Roof Inn & Suites. We hope that you will choose to give us another chance.

Thank you for staying with us at the Red Roof Inn & Suites in Elyria, Ohio. We hope you will stay with us when you are again in the area.

Hello Cassie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES CLEVELAND - ELYRIA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof ManagementRediresponse Specialist

Hello Redia,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES CLEVELAND - ELYRIA and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

Our apologies that your neighbors at the hotel were loud. There was not note at the desk that there was a problem. Please be sure to let the front desk know if you are having issues so they can take care of the problem.

Thank you for staying with us at the Red Roof in Elyria. Our apologies that there was a loud noise in the parking lot.

Thank you for taking a moment to complete our survey, Katharina. The staff at the Red Roof Inn & Suites Cleveland - Elyria and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

Hi Bhavin,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn & Suites Cleveland - Elyria. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Hello Lami,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES CLEVELAND - ELYRIA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Thank you for staying with us at the Red Roof Inn & Suites in Elyria, Ohio. We are happy that you had a good stay. We hope you will stay with us again when you are in the area.

Dear Julie,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CLEVELAND - ELYRIA. I am sorry that your experience did not meet your expectations due to the possible mold in the bathtub, the cleanliness of the carpet not being up to your standards, and the other highlighted issues. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,Sharma Red Roof Management RediResponse Specialist

Dear Sandra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CLEVELAND - ELYRIA. I am happy to hear that you found our hotel to be clean, and our staff to be friendly and helpful resulting in a 5/5 score.Thank you again for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Thank you for choosing Red Roof Inn. Our sincere apologies that the sheets and carpet piece had any stain.

Thank you for staying with us and sharing your wonderful review.

Hello Steven,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Cleveland - Elyria and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AbigailRediResponse Specialist

Thank you for staying with us at the Red Roof Inn & Suites in Elyria. We are happy that you enjoyed your stay.

Hello Herbert,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Cleveland - Elyria. I was very disappointed that the upkeep of the bathroom, the cleanliness of the room, and the other highlighted concerns hindered your experience. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the lack of cleanliness did not meet your expectations. For future travels, should you encounter any issues with us, please do not hesitate to contact the front desk directly in real time. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you again and we wish you all the best in your future travels. Sincerely,Tianna RediResponse Specialist

Hello Michael,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Cleveland - Elyria. I was saddened to read that your stay fell short of your expectations due to the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Anil,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Cleveland - Elyria. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience due to the Wi-Fi situation, the television remote and the exhaust fan that was not to your liking. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. I have shared your feedback with management to ensure that your concerns are addressed. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna RediResponse Specialist

Hi Brian,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn & Suites Cleveland - Elyria. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next tripSincerely,OnielRediresponse Specialist

Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cleveland - Elyria. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered a broken window and stained sheets at our property, please accept our apologies. To uphold our company’s high standards I’ve shared your encounter with management to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRediresponse Specialist

Hello Tony, Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn & Suites Cleveland - Elyria. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna RediResponse Specialist

Hi Wendy,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Cleveland - Elyria. I'm glad you took liking to our prices and hotel's cleanliness, however, you indicated that check-in wasn't ideal nor was our hotel's upkeep. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

Hi Dan,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Cleveland - Elyria. it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our comfy beds, decent sized rooms and easy check-in/out process. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,OnielRediresponse Specialist

Thank you for staying with us at the Red Roof Inn & Suites. We hope you will stay with us again when you are in the area.

Dear Robert,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES CLEVELAND - ELYRIA. I am sorry that your experience did not meet your expectations due to the cleanliness of the rooms and linens not being up to your standards, the odor you described in your room, and the situation you mentioned regarding the parking lot.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Dear Kolleen,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES CLEVELAND - ELYRIA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 3/5 score following your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

Thank you for staying with us at the Red Roof Inn & Suites in Elyria, Ohio. We are happy that you enjoyed your stay. We hope you will stay with us again when you are in the area.

Our apologies that the front desk clerk was rude to you. The Do Not Disturb signs are available at the desk. We did check the iron and it was working. We do apologize that there were no safety bars in the shower, except in the accessible rooms. Also, our apologies that there was a smell of marijuana. We do have out guests initial that there will be no smoking in the rooms. Unfortunately, there are times when it is done and we do ask them to leave and charge them a smoking fee. (The no smoking policy covers any smoking)

Our apologies that you were unhappy with your stay. You stayed on a sold out weekend. We do have housekeeping in the rooms and common areas each day. We are sorry if the trash cans filled up before we could get to them. They are emptied several times a day. The hallways and lobby have multiple lights; however; only the lobby has the bright lights. The lights are dimmer in the halls. We will be sure to have our laundry crew be more vigilant with stained towels or linens.

Thank you for staying with us at the Red Roof Inn in Elyria, OH. We are happy that you had a good experience. We hope to see you again when you are in the area.