Ratings based on 2,037 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller

Posted 18 Mar. 2020
Comment from Hotel Management
23 Mar. 2020 by Guest Relations Manager, Hotel Management
Dear Anonymous, Thank you for taking the time in providing feedback If you would like to discuss your stay further, please contact our Guest Relations desk. Kind regards
5 out of 5
by A verified traveller from Freeport, Bahamas

Posted 14 Mar. 2020
The hotel was spacious, centrally located near shopping, busses, and subway (tube). Taxi’s are parked out front waiting for you!
Comment from Hotel Management
15 Mar. 2020 by Guest Relations Manager, Hotel Management
Dear d'Von, Thank you for your great feedback and comments! We hope to see you once again at the Hilton London Paddington. Kind regards,
5 out of 5
by A verified traveller from Washington DC

Posted 11 Mar. 2020
Fantastic location. Lovely building. Nice staff.
Comment from Hotel Management
15 Mar. 2020 by Guest Relations Manager, Hotel Management
Dear Geoff Thank you for your great feedback and comments! We hope to see you once again at the Hilton London Paddington. Kind regards,
4 out of 5
by A verified traveller

Posted 9 Mar. 2020
Comment from Hotel Management
9 Mar. 2020 by Guest Relations Manager, Hotel Management
Dear Anonymous, Thank you for your great feedback and comments! We hope to see you once again at the Hilton London Paddington. Kind regards,
4 out of 5
by A verified traveller

Posted 3 Mar. 2020 on Hotels
Comment from Hotel Management
7 Mar. 2020 by Guest Relations Manager, Hotel Management
Dear Miguel, Thank you for your great feedback and comments! We hope to see you once again at the Hilton London Paddington. Kind regards,
5 out of 5
by A verified traveller

Great staff

Posted 2 Mar. 2020 on Hotels
The hotel staff were incredible and couldn't have done more to look after us.
Comment from Hotel Management
2 Mar. 2020 by Guest Relations Manager, Hotel Management
Dear Oonagh Thank you for your great feedback and comments! We hope to see you once again at the Hilton London Paddington. Kind regards
4 out of 5
by A verified traveller from Bristol

Posted 1 Mar. 2020
Nice place for a night. Decor very dated, in need of an update!
Comment from Hotel Management
2 Mar. 2020 by Guest Relations Manager, Hotel Management
Dear Colin, Thank you for your feedback and comments. Your feedback has been passed to the relevant departments. We hope to see you once again at the Hilton London Paddington. Kind regards
4 out of 5
by A verified traveller

Posted 29 Feb. 2020 on Hotels
Our bedroom was cold so I asked for an additional duvet.
Comment from Hotel Management
2 Mar. 2020 by Guest Relations Manager, Hotel Management
Dear Anonymous, Thank you for your feedback and comments. I am sorry there was an issue with the heating during your stay with us. We hope to see you once again at the Hilton London Paddington. Kind regards
3 out of 5
by A verified traveller

Posted 28 Feb. 2020
This hotel is tired, missing fittings in the room, dings and dents in the wall. It is time for a remodel
Comment from Hotel Management
2 Mar. 2020 by Guest Relations Manager, Hotel Management
Dear Anonymous, Thank you for taking the time in providing feedback and we are sorry you were disappointed in your stay with us. Your comments have been passed to the relevant departments. If you would like to discuss your stay further, please contact our Guest Relations desk Kind regards
4 out of 5
by A verified traveller

Posted 28 Feb. 2020
Comment from Hotel Management
28 Feb. 2020 by Guest Relations Manager, Hotel Management
Dear Anonymous, Thank you for your great feedback and comments! We hope to see you once again at the Hilton London Paddington. Kind regards,