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Room smelled like smoke really bad. A few rooms were duct taped over the key slot with towels around the edges.
Alexis
Stayed 1 night in Feb 2024
Response from Jen on 19 Mar 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
This hotel gouged me with a high rate when I got stuck overnight. But the hotel is in horrible condition. Holes in the carpet, rust all over the showers, scratches all over the place.
Cortland
Response from Jen on 8 Nov 2023
Thank you for your comments. We are currently undergoing some improvements with our hotel that will definitely meet the needs of our guest.
Great location, plenty of parking very safe, good free breakfast, I had the suite on the fourth floor, nice view, room was very clean, good experience overall.
Very standard. Only wish there were more than the one room make up time in the morning. Breakfast was great. Lounge common area was great with ambient music. The room coffee was bad but there was coffee downstairs all the time.
Great experience at this Best Western. Clean room and nice hotel with excellent and friendly staff. I'll definitely choose this hotel again when visiting the area. Highly recommended.
Luis
Stayed 2 nights in Aug 2023
Response from Tyron on 29 Sept 2023
Thank you for completing the survey and the comments you shared.
8/10 Good
Keshab
Travelled with family
10 Aug 2023
Keshab
Stayed 2 nights in Aug 2023
Response from Tyron on 29 Sept 2023
Thank you for completing the survey. We value the opinions of our guest.
The rooms are not nice enough to justify that price point. The furniture is old and beat up and the bathroom was not clean enough (dirty corners where floor meets wall, chipped tiles). Very friendly staff.
Verified traveller
Stayed 1 night in Aug 2023
Response from Tyron on 29 Sept 2023
Thank you for your response. We are undergoing renovation and seek to meet your approval on your next visit.
6/10 Okay
Marion
Travelled with family
31 July 2023
Liked: Cleanliness, staff & service, room comfort
Inconsiderate
The hotel was fine, the floor was badly stained. The people in the room next to us was very loud during sleeping hours. Inconsiderate.
Marion
Stayed 1 night in Jul 2023
Response from Tyron on 1 Aug 2023
We apologize for your experience in our Hotel, I can assure you this is not our way of doing business. i have shared this information with our leadership team and seek to ensure this doesn't happen to you or anyone else that visits our property in the future.