2 indoor pools, 2 outdoor pools, pool loungers
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Reviews of Foxhills Club And Resort

3.5 out of 5
Foxhills Club And Resort
Ottershaw, Chertsey, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 200 out of 351 reviews" "
Rating 8 - Good. 111 out of 351 reviews" "
Rating 6 - Okay. 21 out of 351 reviews" "
Rating 4 - Poor. 13 out of 351 reviews" "
Rating 2 - Terrible. 6 out of 351 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good, but not that good.
Hotel rooms of ggod size, however they are a little run down and in need of deep cleanse or refresh. Pleasant grounds, with access to fitness centre etc. plenty of space to walk (as its a golf resort). Breakfast buffet is well stocked with many options. Hotel Bar prices are on the edge of extortion (1 x local Beer, Small White Wine - £26 !!! ).
Stayed 2 nights in May 2022

8/10 Good

Karan

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
When arrived at check in had to wait a while for staff. Room is quite a walk away from the car park. For some reason heating had been left on in the room and it was incredibly hot. No food available after 11pm. Rooms are very average. Breakfast was good and staff were friendly. Annoyingly late check out was denied but then had to queue and wait 25 minutes for check out due to insufficient staff.
Stayed 1 night in Jun 2021

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The general manager Nasko was great
We wanted a quick getaway and my partner had a work golf day planned . We had a refurbished Junior Suite which was good . There was a lack of personal amenities but they did their best to resolve. The food was very haphazard with the only choice for dinner back in the golf club with golfers cheering on a football match . Not really what I had expected. The next day we had afternoon tea . The cakes were great but the sandwiches hard and most still had the edges on so again not quite what I hoped for . The General Manager , Nasko was fantastic and really tried to assist . Breakfast was good . Quality of sleep was bad as the couple above just had a row , slammed doors and then left at about 2 am only then to return slamming doors again at 3am .. we were then up at 7 for golf . The bed was 2 pushed together and I could really feel the join . The bedding was all synthetic so not at all what I was expecting. Not a feather pillow in sight nor a spare blanket etc. There was no evening turn down and if you stay a few days they do not service your room . I do not go away expecting to make my own bed and go in search of fresh towels . They spa was always busy . They did not call me back for 4 days and then said no treatments were available. I had called them over 20 times try to book in advance. The grounds were lovely and very well maintained. Super swimming pools .
Stayed 2 nights in May 2021

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing, with a b-day suprise treat from the staff
This was our second stay at the foxhills, this time a 2-nights stay. Excellent experience every single time. The Head of Housekeeping, Ursula Offord, together with staff members Daisy Flaviousious and Agnieszka organised a "happy birthday" celebration as a surprise during breakfast... thank you it was amazing, we really enjoyed the special effort made by the staff. Foxhills is a real bubble of fresh air, even if you don't play golf. Perfect for a couple's retreat: cream team, spa and massages, fresh outdoors, well fitted gym and big comfortable and spotless bedrooms. Highly recommended, we're about to book again !
Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What can I say , IT WAS A FABULOUS WEEKEND. thank you all.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Eva, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room with a very comfy bed, powerful shower and lots of space. We practically had the heated outdoor swimming pool to ourselves and i also managed to fit in a wonderful massage at the spa. Only niggles - my appointment at the spa had been moved back half an hour without anyone letting me know and it got noisy very early outside our room.
Stayed 1 night in Aug 2020

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, lovely surroundings
Lovely hotel, great facilities, lovely big room. However, I had to be up at 5.30am so was in bed early and the coming and going of people from rooms was quite noisy as the doors were quite loud when closing so didn’t get as good a night sleep as was hoping.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Pepe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sport facilities
Amazing scenery. Great fireplace for drink and good sport facilities with even squash courts.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good but could be better with detail
Lack of wait staff in lounge - non existent or flustered and rushed. Reception staff very helpful, warm and inviting. Room- no shampoo to use in bath as it’s on the wall in the shower?!? No tissues down stairs. Didn’t feel especially special. I know these are small details; however, make the stay from mediocre to excellent. Will stay again though as conveniently placed.
Stayed 1 night in Mar 2020

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
A lovely stay, friendly staff and facilities were great. Our room was beautiful, really happy with our stay.
Stayed 1 night in Mar 2020

10/10 Excellent

Barinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was amazing and all the staff were friendly and helpful.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good facilities for children. Informal dining in the XIX restaurant/bar so great for families.
Stayed 1 night in Feb 2020

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facilities and very friendly and helpful staff
Stayed 1 night in Jan 2020

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super relaxing break!
Great stay recently at Foxhills, staff offered excellent service throughout and we enjoyed meals in both the main dining room and nineteen. The room was nice and spacious with a decent mini bar and seperate seating area which was great. My only gripes were the bathroom which was in desperate need of a refresh (when was the last time you changed the taps??), the water out of the hot tap was scalding (just add a warning sticker!) and there wasnt an option to control the heating in the room. However, these are small gripes compared to the amazing food in the Foxhills restaurant - the cheese board in particular was amazing - and the Spa and treatments were perfect. Defintely recommend.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Friendly Place
Lovely place, great value and such friendly, helpful staff. Thank you to reception team who were most helpful and Daisy in Restaurant 19 who made our meal very enjoyable and couldn't do enough to help. Hot, fresh food. Definately would go back. Spa all very clean too. Can't fault the place or staff.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building,very friendly snd helpful staff.Highly recommended.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Was really great stay and the hotel is amazing, the spa, food and grounds were excellent. One thing I would say is that the room we were in had a few light bulbs out plus the taps were strange and didn’t work all that great. Minor issues though 😊
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It’s a good hotel but for the cost I would have expected better standards. Bathroom in the room needed some TLC lots of limescale. No point having patio doors with nothing outside it. Ice for the room took 2 hours to come. Spa was crowded and couldn’t even get robes. No hair dryer in room. Just a little disappointed for the cost
Stayed 1 night in Nov 2019

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, good facilities and great breakfast. Would come again!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, tentative and helpful staff. This is our family and friends weekend get away to hotel, which we have visited 6 times in the last two years. Thank you for the great service.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Foxhills, everyone was super friendly and professional. The room was superb. I can recommend a stay here to you.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place. Staff is accommodating and will go out of their way for you the grounds are beautiful and so will your room be
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful setting, lovely big room. Breakfast buffet was great and services on the grounds were wonderful. Taxi firm the hotel ripped us off travelling 4.5 miles at £25 and when questioned argued and was very rude !!! Complete rip off merchant. This spoiled the lovely 4 days for me. We told reception but nothing was followed up to our knowledge.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked the room Very late to sleep for few hours and I booked a standard double room when I checked in they offered me twin room, both the receptionist and the manager were very rude and disrespectful and made me feel unwelcome, she later half heartedly upgraded me to a bigger room. Breakfast buffet was terrible but the girl who was serving was very nice. Will never come near this hotel again
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wrong room allocated and 1 hour to sort it out. Dinner reservation lost more time wasted. Late check out 30 mins !!!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room we had was lovely and comfortable we had a great stay. The spa treatment I had was overpriced for what it was but was nice all the same.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
hotel and amenities are lovely however the staff need good lessons in customer service . Arrived at the hotel the receptionist was too intetrdf
Stayed 1 night in Aug 2019

8/10 Good

Jihyun

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Hugely disappointing
Really disappointing. We’d heard good things about this place but the food - which is served with a stuffiness I haven’t found at starred restaurants - was average at best. The worst thing was the staff, who were haughty, rude and incredibly unhelpful. Sad to say but the whole experience was a bit of a let-down.
Stayed 2 nights in Aug 2019

8/10 Good

KEVIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, upscale location, excellent amenities on resort.
Stayed 2 nights in Jul 2019

8/10 Good

Parmeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was a peaceful elegant environment, if you want a quick get away from the busy London this is the place to stay. We was upgraded to nicer rooms free of charge and we all had a fabulous time.
Stayed 1 night in Jul 2019

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds!
Unfortunately we were only able to stay here one night for a wedding. The grounds are absolutely gorgeous and the rooms nice and spacious. Oddly our US-European adapters did not work in the room. There was a mixup with breakfast being included but I contacted them and they had great customer service. Wish we could have stayed longer!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Mimsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Our room was lovely however it would have been nice to have a toilet upstairs in bedroom as most inconvenient to have to go downstairs at night time.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely . Room was like a sauna at night even with the thermostat turned right down with the windows open. I was unable to sleep
Stayed 1 night in Jun 2019

10/10 Excellent

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019