BBQ/picnic area

Reviews of Fairfield Inn Suites by Marriott Cherokee

2.5 out of 5
Fairfield Inn Suites by Marriott Cherokee
568 Paint Town Road, Cherokee, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 507 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hector, Athens

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Will on 4 Apr 2024
Thanks for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you enjoyed your stay, and we hope that you will continue to consider staying with us in the future.

6/10 Okay

Kirstie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was the only reason we booked this hotel, and it’s closed. Very disappointed, staff was very kind though.
Stayed 1 night in Mar 2024
Response from Will on 29 Mar 2024
Thanks for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing to stay with us. We would like to apologize for any inconvenience in relation to the pool. Unfortunately, it is permanently closed and we're working to make sure it reflects as such on all booking websites. We're pleased to learn that you found our team courteous, and we hope you were still able to enjoy some other aspects of your stay. We hope to see you again in the future.

6/10 Okay

Bart

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good spot to go to Cherokee
Stayed 1 night in Mar 2024
Response from Kelly on 25 Mar 2024
Thank you! We're glad you found the hotel convenient for your visit to Cherokee. Hope to welcome you back soon!

10/10 Excellent

Julie

Travelled with group
Everything was ready at check in and the room was clean and stocked.
Stayed 1 night in Mar 2024
Response from Will on 28 Mar 2024
Thanks for taking the time to review us, and on behalf of the hotel and our team, thanks for choosing us. We're pleased to learn that you had a pleasant experience, and we appreciate your invaluable feedback. We look forward to welcoming you again soon!

4/10 Poor

Sherry

Travelled with partner, Travelled with group
Liked: Amenities
The Marriott room was excellent and staff was so accommodating! Unfortunately, the noise from the room above kept us awake most of the night. We called the staff early in the morning and they quickly checked the situation and it was handled. Same thing the following night!!! Excellent stay other than NO Sleep!
Stayed 2 nights in Mar 2024
Response from Will on 28 Mar 2024
Thanks for taking the time to review us, and on behalf of the hotel and our team, thanks for choosing us. We're pleased to learn you had a pleasant experience. However, we do want to apologize for the inconveniences experienced in relation to your inconsiderate neighbors. We're happy to know that our staff were attentive and handle the issue quickly. We hope you will consider us again in the future.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Will on 28 Mar 2024
Thanks for taking the time to review us, and on behalf of the hotel and our team, thanks for choosing us. We're pleased to learn you had a pleasant experience and we appreciate your invaluable feedback. We look forward to welcoming you again soon!

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Will on 28 Mar 2024
Thanks for taking the time to review us, and on behalf of the hotel and our team, thanks for choosing us. We're pleased to learn you had a pleasant experience and we appreciate your invaluable feedback. We look forward to welcoming you again soon!

10/10 Excellent

Randi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. We got a free upgrade when we checked it. Room was perfect. Will stay here again.
Stayed 1 night in Feb 2024
Response from Will on 20 Feb 2024
Thank you so much for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you had a pleasant experience, and we will be sure to share your kind remarks with our team. We hope to welcome you back soon!

6/10 Okay

Mike

Travelled with family
Urine stained and old matress.
Stayed 1 night in Feb 2024
Response from Will on 20 Feb 2024
Thanks for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're disappointed to learn of your experience and we would like to offer you our sincere apologies. We have shared your remarks with our team so these particular issues can be addressed appropriately. We hope you will allow us another opportunity in the future to provide you with a stay that exceeds your expectations.

10/10 Excellent

Sindhy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here because of the proximity to the casino. It was great, it’s literally a 3 min walk to the casino, really convenient for half the price of the casino hotel. It was clean, the area was quiet and the breakfast was really good. I would stay here again.
Stayed 1 night in Feb 2024
Response from Will on 19 Feb 2024
Thank you for taking the time to review us and we appreciate both your business and invaluable feedback! We're pleased to learn that you found your experience pleasant, and we will be sure to share your kind remarks with our team. We look forward to welcoming you back in the future!

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stay at this property everytime we're in Cherokee. Our only complaint about this hotel is the constant sound of people running in the hallways and the never ending of slamming doors. All of part of the night life surroundings.
Stayed 1 night in Feb 2024
Response from Will on 19 Feb 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and invaluable feedback. We're pleased to learn that you continue to choose us and that you typically find your stay pleasant. We do want to offer you our sincere apologies in relation to the noise. The casino does bring a night life crowd, and unfortunately some guests aren't as considerate as others. In the future, if you did not already do so, do not hesitate to contact the front desk in relation to noisy neighbors and allow them the opportunity to address those guests appropriately. Thanks again for continuing to choose us and be a loyal customer! We look forward to welcoming you again the near future.

6/10 Okay

Donna

The mattress in the king suite was completely worn out. I felt like I slept with a board under my spine.
Stayed 3 nights in Feb 2024
Response from Will on 13 Feb 2024
Thank you for taking the time to review us, and we appreciate your invaluable feedback. We're disappointed to learn that you were not able to relax comfortably and for that we would like to offer you our sincere apologies. We do hope you were able to enjoy some aspects of your stay, and we will be sure to share your constructive feedback with our team. We hope to welcome you again in the future!

6/10 Okay

Sharon

Travelled with pets, Travelled with partner
Liked: Staff & service
The location was good. The hotel was old and needs to be updated
Stayed 2 nights in Jan 2024
Response from Will on 29 Jan 2024
Thank you for taking the time to review us, and we appreciate your invaluable feedback. We're pleased to learn that you found the location convenient and that you generally enjoyed your stay, however, we do recognize that it may not have been perfect, and for that we would like to offer you our sincere apologies in relation to any inconvenience experienced. We can assure you that our corporate maintenance engineer and his team are actively working on updating the facility. We hope to see you again in the future!

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Will on 17 Jan 2024
We would like to thank you for taking the time to review us. It appears that your time in house was not a perfect, and we would like to offer you our sincere apologies for any inconveniences experienced. Inconveniences aside, we do recognize that you were able to enjoy some aspects of your stay and we hope that you were able to relax comfortably. Please allow us another opportunity in the future to provide you with a stay that exceeds your expectations!

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location was good staff was friendly and hotel cleanliness
Stayed 2 nights in Jan 2024
Response from Will on 15 Jan 2024
We would like to thank you for taking the time to review us, and on behalf of the hotel, thank you for choosing to stay with us. We're pleased to learn that you found the location convenient, the hotel clean, and our staff courteous and accommodating. We will be sure to share your kind remarks with our team. We hope you will continue to choose us in the future!

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Will on 5 Jan 2024
Thanks for taking the time to review us and we appreciate your invaluable feedback. We're pleased to learn that you generally enjoyed your stay, and we hope to see you again in the future soon!

10/10 Excellent

Carlos R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Will on 5 Jan 2024
Thanks for taking the time to complete this survey, and we appreciate your invaluable feedback. We're pleased to learn that you had such a pleasant experience, and we hope you will continue to choose us in the future.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Will on 5 Jan 2024
We're pleased to learn that you had such a pleasant experience, and we would like to thank you for both your business and invaluable feedback. We look forward to seeing you again in the future.

4/10 Poor

Sofia

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Will on 2 Jan 2024
It appears that we failed to offer you a stay that exceeded your expectations and for that we apologize. We do appreciate your feedback and we hope that you will allow us an opportunity in the future to provide you with a stay that you deserve.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Will on 28 Dec 2023
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing to stay with us. We're pleased to learn that you had a pleasant experience, and we appreciate your invaluable feedback. We hope that you will continue to choose us in the future.

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds we had were a bit hard and pillows too puffy for my taste. Comfortable room close to Harrah's Casino.
Stayed 1 night in Dec 2023
Response from Will on 27 Dec 2023
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing to stay with us. We would like to offer our sincere apologies in relation to the inability to rest comfortably via our beds and pillows. However, we're happy to learn that you generally enjoyed your stay and found the location to the casino convenient. We hope you will continue to choose us in the future!

10/10 Excellent

hulda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Will on 26 Dec 2023
Thanks for taking the time to review us. We appreciate your invaluable feedback and we're pleased to learn that you had a pleasant experience. We hope that you will continue to choose us in the future.

8/10 Good

Pamela

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Will on 18 Dec 2023
Thanks for taking the time to complete this survey, and on behalf of the hotel, thanks for choosing to stay with us. We're pleased to learn that you generally enjoyed your stay, and we appreciate your invaluable feedback. We hope you will continue to choose us in the future! Havea wonderful weekend holiday.

8/10 Good

Young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Will on 15 Dec 2023
Thanks for taking the time to review us. We're glad to know that you had a satisfactory experience, and we hope you will continue to choose us in the future.

2/10 Terrible

randy

The bed was not fit to sleep in, never staying in there again
Stayed 1 night in Dec 2023
Response from Kelly on 11 Dec 2023
Thank you for sharing your feedback. We apologize that the bed did not meet your expectations, and we regret any inconvenience caused. Your comfort is important to us and we will address this issue promptly. We value your input and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean with friendly, professional staff.
Stayed 1 night in Nov 2023
Response from Will on 1 Dec 2023
Thanks for taking the time to review us. We appreciate your positive review and we're pleased to learn that you found our staff friendly and the rooms/common areas clean and comfortable. We hope to see you again in the future! Have a wonderful holiday.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from Kelly on 5 Dec 2023
Thank you for noticing! We take pride in maintaining a clean and comfortable environment for our guests. We appreciate your positive comment and hope to welcome you back for another pleasant experience.

2/10 Terrible

Ceresia

Stayed 2 nights in Nov 2023
Response from Will on 14 Dec 2023
Thanks for taking the time to complete this survey, and on behalf of the hotel, thanks for choosing to stay with us. It appears that you did not have a pleasant experience and for that we offer our sincere apologies. It is our goal to offer our guests a stay that exceeds their expectations and we recognize that we were unable to provide you with such an experience. We hope you will allow us an opportunity in the future to offer you stay that you deserve. Have a wonderful holiday.

10/10 Excellent

Dr. Vanita

Travelled with family
I felt safe at night. The property is well lighted and maintained.
Stayed 1 night in Nov 2023
Response from Will on 1 Dec 2023
Thanks for taking the time to complete this survey. We appreciate your positive review. We understand that safety is a priority for guests, so we're pleased to learn that you felt secure while staying with us. We hope you will continue to choose us in the future! Have a wonderful holiday.

4/10 Poor

Cathy O.

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Will on 22 Nov 2023
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing us. It seems that we failed to meet and/or exceed your expectations during your time with us and for that we sincerely apologize. We hope you will allow us another opportunity in the future to exceed your expectations. Have a wonderful holiday.

4/10 Poor

John

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk was great. Rooms (we had two) were both filthy. Wives were afraid to step foot in either shower. Toilets had not been cleaned prior to our arrival. Room did not appear to have been vacuumed. Good location, though. That might be what they are charging for.
Stayed 1 night in Nov 2023
Response from Kelly on 7 Nov 2023
I appreciate your feedback and apologize for the cleanliness issues you encountered in your rooms. This is not up to our usual standards, and we take it seriously. We will investigate and address the cleaning lapses to ensure a better experience for our guests. We're glad to hear that you found the front desk great and enjoyed our location. We hope you consider staying with us again, and we'll work hard to make your next visit more comfortable. Thank you for sharing your concerns.

10/10 Excellent

Jacqueline

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access to the casino
Stayed 2 nights in Nov 2023
Response from Kelly on 6 Nov 2023
We're pleased to hear that you found our location to offer very easy access to the casino. We aim to provide convenient amenities for our guests, and we hope you had an enjoyable time during your visit. Should you plan to return, we look forward to hosting you again.

4/10 Poor

theresa

Travelled with family and small children
Disliked: Property conditions & facilities
I booked this property because it said it had an indoor pool. Will it didn’t. I was told corporate had not removed it on line. This was VERY DISAPPOINTING. I could have booked a hotel down the road that had one for less money. I will not stay there again.
Stayed 1 night in Oct 2023
Response from Kelly on 6 Nov 2023
We appreciate you taking the time to provide feedback on your recent stay at our hotel. We regret to hear of your disappointment regarding the indoor pool, which has been permanently closed. It's possible that this change may not have been reflected on all websites where our hotel is listed, and we apologize for any confusion this may have caused.To improve our guests' experience, we want to ensure that accurate information is available online. If you could kindly let us know where you saw the indoor pool advertised, we would greatly appreciate it, as this will help us in our efforts to have it removed from any remaining listings.We understand the importance of an indoor pool, particularly when traveling with children, and we take your comments seriously. We are committed to reviewing our listing and updating our information to reflect our current amenities. We always aim to provide a comfortable and enjoyable experience for our guests, and we are sorry that we fell short of your expectations on this occasion.We hope that you might consider giving us another opportunity to serve you in the future, and we remain dedicated to delivering the best possible service to all our guests. Thank you for sharing your feedback, and we wish you safe and pleasant travels in the future.

6/10 Okay

BaDonna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Just very messy. Not very clean.
Stayed 5 nights in Oct 2023
Response from Will on 1 Nov 2023
Thanks for taking the time to review us. We're displeased to learn of your experience, and I can assure you that we're actively addressing this particular issue with both our housekeeping and maintenance departments. We apologize for any inconvenience and hope you will allow us an opportunity in the future to provide you with a more satisfactory stay.

4/10 Poor

Harold

Travelled with family
Disliked: Cleanliness, property conditions & facilities
No help, it was dirty, and the tv didn’t work
Stayed 2 nights in Oct 2023
Response from Will on 27 Oct 2023
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing us. We would like to apologize for your negative experience while staying with us. We're displeased to learn that you found both the hotel's level of cleanliness and service received via our staff unsatisfactory. We will be sure to address these matters with the hotel's management team in order to address and correct. Again, we apologize, and we hope you will allow us another opportunity in the future to provide you with a stay that exceeds your expectations.

6/10 Okay

Paul

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The bathroom had black mold all over and the bathroom floor looked like a dirty mop was run over it. The rest of the hotel was nice though.
Stayed 1 night in Oct 2023
Response from Will on 27 Oct 2023
Thanks for taking the time to complete this survey, and on behalf of the hotel, thanks for choosing to stay with us. We would like to apologize for this particular experience. We strive to provide our guests with high-quality service, and we failed to provide you with that during your stay. We have shared your feedback with both our maintenance and housekeeping teams in order to address the issues you found in your bathroom. We're happy to see you enjoyed other aspects of the hotel, and we hope you will allow us to provide you with an experience in the future that exceeds your expectations.

4/10 Poor

Kimberly

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
You can not get into the hotel until 3.00 pm They said that they had a pool and didn't but when we look around there was a pool water was dirty. Same breakfast just eggs and sausage very disappointed for the money 260 a night
Stayed 3 nights in Oct 2023
Response from Will on 27 Oct 2023
Thanks for taking the time to complete this survey, and on behalf of the hotel, thanks for choosing us. Unfortunately, our check in time is 3:00 and an early check in cannot be guaranteed. If we're able to accommodate our guests with an early check in we will do so happily, however, that typically depends on the hotel's occupancy. We apologize for the inconvenience in relation to the pool. Sadly, the pool is permanently closed, and we have been working diligently to get it removed from our amenities list. We understand how frustrating it can be to expect a specific amenity and then it is not available. We're displeased to learn that you found breakfast unsatisfactory and for that we apologize as well. Our guests expect high quality service and we failed to provide you with that during your stay. We hope you will allow us an opportunity in the future to provide you with a stay that exceeds your expectations.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast and close to casino!
Stayed 1 night in Oct 2023
Response from Will on 18 Oct 2023
Thanks for taking the time to review us, and we appreciate your feedback. We're happy to see that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

John Debra Dohn

Liked: Cleanliness, staff & service, property conditions & facilities
Bed mattress slept terrible and pillows to small
Stayed 2 nights in Oct 2023
Response from Will on 18 Oct 2023
Thanks for taking the time to review us. We appreciate you choosing to stay with us. We would like to apologize for any inconvenience experienced in regard to being able to relax/sleep comfortably, however, we do hope you did enjoy some aspects of your stay and will continue to choose us in the future.

8/10 Good

Michael, Napoleon

Liked: Cleanliness, staff & service, property conditions & facilities
Its location across from the casino was perfect for us. The hotel was overbooked when we got there but the staff worked hard to free up a room for us and also credited us with a night's stay sometime in the future to compensate us for the inconvenience. The breakfast was delicious. The rooms were in good condition...the only issue was our TV didn't work, but they told us that as we checked in so it was fine.
Stayed 1 night in Oct 2023
Response from Will on 18 Oct 2023
Thanks for taking the time to review us. We appreciate you choosing to stay with us. We would like to apologize for any inconvenience experienced, however, we're pleased to see that you enjoyed your stay overall and we look forward to seeing you again in the future.

10/10 Excellent

Saulius

Liked: Cleanliness, staff & service, property conditions & facilities
clean, well maintained, excellent location.
Stayed 3 nights in Oct 2023
Response from Will on 18 Oct 2023
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing to stay with us. We're pleased to see that you enjoyed your stay, and we hope to see you again in the future!

2/10 Terrible

Jason

Stayed 1 night in Oct 2023
Response from Will on 1 Nov 2023
Thanks for taking the time to review us and we would like to apologize for failing to exceed your expectations during your time with us. We hope you will allow us an opportunity in the future to provide you with a more satisfactory stay.

4/10 Poor

Paula

Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Will on 13 Oct 2023
Thanks for completing this survey and on behalf of the hotel, we apologize for failing to exceed your expectations and we apologize for any inconvenience you may have experienced. We hope to see you again in the future so we can provide you with a more satisfactory experience.

6/10 Okay

Debra

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Will on 13 Oct 2023
Thanks for reviewing us and it seems that we may not have offered you a stay that exceeded your expectations and for that we apologize. We hope you will stay with us again in the future so we can provide you with a more satisfactory stay.

10/10 Excellent

Billie

Travelled with family
Liked: Cleanliness, staff & service
Overall ..We enjoyed our stay…we did notice our room needed some updates ..such as one side of the drapes were ripped and hanging down..light bulbs in lamps didn’t work. Overall we enjoyed our stay..staff was great. Location is great…
Stayed 1 night in Oct 2023
Response from Will on 13 Oct 2023
Thanks for taking the time to complete this survey and we appreciate your feedback. Please accept our sincere apologies in regard to the inconveniences you experienced. We're happy to hear that you generally enjoyed your stay, and we hope to see you again in the future.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not great but ok
No front desk help. Had to wait 30 minutes for someone to arrive. TV wasn’t working and when I called the front desk they said they changed their system and wasn’t sure how to fix. Offered no credit or apology. Pool was out of service.
Stayed 1 night in Oct 2023
Response from Will on 13 Oct 2023
Thanks for reviewing us and we're sorry for the many inconveniences experienced during stay. This is not an acceptable experience, and I will be in contact with the hotel's management team in order to make things right.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with a comfortable bed and spacious room. The breakfast was excellent.
Stayed 1 night in Sep 2023
Response from Will on 3 Oct 2023
Thanks for taking the time to review us and on behalf of the hotel, thanks for choosing us. We're pleased to see that you enjoyed the space, cleanliness, breakfast and comfort provided by our staff. We hope to see you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Somewhat disappointed but was very clean
The hotel was clean. We made reservations there because online they advertised indoor pool. I tried to call from home to confirm the pool was in working order several times and no one ever answered. Once we were there I tried to call front desk several times and no one ever answered. The beds were comfortable and they were clean. Bath was clean. Breakfast room was clean. Display of food clean. I had several questions at check in which a manger was supposed to address. Did not happen.
Stayed 3 nights in Sep 2023
Response from Will on 3 Oct 2023
Thanks for taking the time to review us. We would like to apologize in regard to the pool. We have recently decided to close our pool permanently and are in the process of getting the pool removed from the list of amenities provided. We understand how disappointing and frustrating it can be to have a certain expectation for your stay and it is not available, especially after attempting to contact the front desk in order to double check prior to check in. We also want to apologize for not getting your questions answered at check in and we will be sure to address this with our management team. We're pleased that you did enjoy other aspects of the hotel and we hope you were still able to relax comfortable.

10/10 Excellent

Tommy

Stayed 2 nights in Sep 2023
Response from Will on 18 Oct 2023
Thanks for completing this survey, and on behalf of the hotel, thanks for choosing to stay with us. We're pleased to see that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Barbara, Fayetteville

Travelled with family
Cleaniness!
Stayed 1 night in Sep 2023
Response from Will on 25 Sept 2023
Thanks for taking the time to review us and we appreciate your feedback. We're happy to see that you enjoyed the cleanliness of the hotel, and we will be sure to pass along your feedback to the appropriate party.