Superior Room | Balcony
Check availability

Reviews of Elia Bettolo

3.5 out of 5
Elia Bettolo
Betolo 1, Old Town, Chania, Crete Island

Reviews

9.2

Wonderful

Rating 10 - Excellent. 103 out of 159 reviews" "
Rating 8 - Good. 51 out of 159 reviews" "
Rating 6 - Okay. 3 out of 159 reviews" "
Rating 4 - Poor. 1 out of 159 reviews" "
Rating 2 - Terrible. 1 out of 159 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monique

Liked: Property conditions & facilities
Quiet very affordable place , lots of restaurants walking distance!
Stayed 1 night in Jan 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lynelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was hard to find. Nice room and amenities. The night staff went over and above for us!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Simran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great , accommodation was as promised! Quite a bit shower as well Location was the absolute best as well. 10/10
Stayed 3 nights in Oct 2023
Response from Elia Hotels Group on 30 Oct 2023
Dear Simran,We would like to thank you for your excellent review. We are also grateful for your very kind words on the staff and we are definitely going to share with the team. It will be a pleasure to welcome you back in the future. Our warm Greetings,Antonis YiakoumakisFront Office, Elia Hotels Group

10/10 Excellent

Margrit

Stayed 5 nights in Sep 2023
Response from Elia Hotels Group on 15 Oct 2023
Dear Margrit,We cannot thank you enough for your excellent review. It is a great reward for us, as well as a great pleasure, to see that we have offered a very good stay to our guests. We will be very happy to welcome you again in the future.Kind Regards,Antonis YiakoumakisFront Office, Elia Hotels Group

10/10 Excellent

Petra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, clean hotel in old town. Great location. Very comfortable bed.
Stayed 1 night in Sep 2023
Response from Elia Hotels Group on 8 Oct 2023
Dear Petra, We cannot thank you enough for your excellent review and very kind words. We are very glad that you enjoyed the location and our services and we will be very happy to welcome you again in the future. Kind Regards,Antonis YiakoumakisFront Office, Elia Hotels Group

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff! Very kind and thoughtful. Clean rooms and great service
Stayed 1 night in Sep 2023
Response from Elia Hotels Group on 8 Oct 2023
Dear Tom, We are honestly grateful for your excellent review and very kind words. We are very glad that you enjoyed our services and that you had a very nice stay with us. We will be very happy to welcome you again in the future. Kind Regards,Antonis YiakoumakisFront Office, Elia Hotels Group

2/10 Terrible

FRANCESCA

Stayed 1 night in Aug 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and super helpful. Nice and clean updated rooms. The location is amazing to walk around the old town of Chania having access to shops, cafes and restaurants.
Stayed 4 nights in Jul 2023
Response from Elia Hotels Group Team on 6 Aug 2023
Dear Helen, thank you very much for your kind words! We are exited to read how much you loved your stay here with us and we are looking forward to welcome you on your next visit!Kind regards, Elia Hotels Group Team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night with a very late check-in. Easy access from the airport with a taxi prearranged by the hotel. The room was fine. Breakfast was very good.
Stayed 1 night in Jun 2023
Response from Elia Hotels Group on 10 July 2023
Dear Michael,We would like to thank you for your excellent review! We are very happy to see that you enjoyed our services and your stay with us.We will certainly be very glad to welcome you again in the future.Kind Regards,The Elia Team.

10/10 Excellent

MARC ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Elia Hotels Group on 10 July 2023
Dear Marc Andre,We would like to thank you for your excellent rating. It is a great reward for us, to see that we have met our guests' expectations. We will be happy to welcome you again, in a possible future visit of yours to Chania.Kind regards,The Elia Team.

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was wonderful! Central to everything we wanted and more. Great service from friendly staff.
Stayed 3 nights in Jun 2023
Response from Elia Hotels Group on 10 July 2023
Dear Carrie,We would like to send you our thanks for your very kind review. We are especially glad that you enjoyed the location of the hotel and our services. We will definitely be very happy to welcome you again in the future. Kind Regards,The Elia Team

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located, the service was very good and wonderful breakfast with several options.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 15 nights in Apr 2023

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, very well-maintained. Front desk staff was very friendly!
Stayed 2 nights in May 2023

10/10 Excellent

Milenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about It 👌
Stayed 2 nights in Apr 2023

10/10 Excellent

Valerie

Stayed 1 night in Jan 2023
Response from Elia Hotels Group on 14 Feb 2023
Dear Valerie, We cannot thank you enough for your excellent rating to our hotel. We are very glad you enjoyed your stay with us and we will be happy to welcome you again in the future.Kind Regards,The Elia Team

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel with tasteful deisgn and decoration
We had a beautiful suite with great views over the old town across to the harbour and sea beyond. Excellent breakfast and very friendly and helpful staff.
Stayed 1 night in Jan 2023
Response from Elia Hotels Group on 19 Jan 2023
Dear Valerie, We would like to thank you very much for your excellent review. We are very happy that you fully enjoyed the location, views and all our services in general. We will be very glad to welcome you again in the future.Kind Regards, The Elia Team

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely quiet room with a great view in an excellent location. They stowed our bags for a long time while we waited for a late flight too! All around well worth it.
Stayed 1 night in Oct 2022
Response from Elia Hotels Group on 6 Oct 2022
Dear Vanessa, We would like to thank you for your excellent review. We are really happy to see that our guests have thoroughly enjoyed their stay with us. We will be very glad to welcome you again in the future. Kind Regards,The Elia Team

10/10 Excellent

Yohanny

Stayed 2 nights in Jun 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly helpful reception staff and great rooms. The location was excellent for shops, restaurant and tourist attractions.
Stayed 2 nights in Jun 2022

6/10 Okay

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel in the centre of town
Hotel was fine, clean, simple and friendly check in. However no special service for Gold member status. Bottle of wine stated on website not offered and no room upgrade.
Stayed 1 night in Jun 2022

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 5 nights in May 2022

10/10 Excellent

Maya

Stayed 1 night in May 2022
Response from Elia Hotels Group on 22 May 2022
Dear Maya, Thank you for choosing Elia Hotels Group. Looking forward to welcoming you soon back!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel in good location
We quite enjoyed our stay here. The staff were pleasant and helpful. However, we felt that our twin bed room was not as attractive as the doubles. It also had a curious high step into the bathroom. It was good to have a coffee machine but it seems pointless and mean to charge for capsules after the first two. The breakfast was no more than adequate in quality.
Stayed 5 nights in Apr 2022

4/10 Poor

Alexander

Stayed 1 night in Dec 2021

10/10 Excellent

Sagrario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, right in the middle of Old town Chania with Lots of restaurants near by and the bus station is only 9min walking. Staff was really helpful. Breakfast was good, I wish they had a few more veggie options but it’s good overall. We paid for a superior room but got a standard ro instead when I told the front office person she showed me the “superior room” to see if we wanted to change rooms but it looked exactly like the one we had. So my opinion, don’t pay extra for the superior room. Overall a great stay I will definitely stay here again if I come back to Chania.
Stayed 4 nights in Jul 2021

8/10 Good

Ebony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far better than expected.i have spent many holidays in greece and this was the best hotel i have stayed in by a long way
Stayed 4 nights in Oct 2019
Response from Elia Hotels group on 28 Oct 2019
Thank you for taking the time to rate us and share with us your accommodation experience. We are glad we were able to reach your expectations and we are looking forward to welcome you again.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the old section of Chania- walk out the door and you're on a cobblestone street within steps of cafes, restaurants and shops.
Stayed 5 nights in Sep 2019
Response from Elia Hotels group on 30 Sept 2019
Thank you for taking the time to rate us, we do appreciate it when a new review reflects the hard work everyone is doing at the Elia Hotels group to provide the best service to all our guests.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: Lovely and clean room; Powerful shower; toiletries provided each day; comfy bed; staff were very friendly and helpful; good variety of choice at breakfast; 2 bottles of water provided. Dislikes: no comfortable chair; no tea making facilities; WiFi kept shutting off; no restaurant
Stayed 5 nights in Sep 2019
Response from Elia Hotels group on 28 Sept 2019
Thank you for selecting Elia Bettolo for your accommodation and taking the time to rate us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Elia Hotels group on 28 Sept 2019
Thank you for selecting Elia Bettolo for your accommodation and taking the time to rate us.

10/10 Excellent

Allen, Chesapeake, VA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were super clean. The staff was great and the location was perfect.
Stayed 4 nights in Sep 2019
Response from Elia Hotels group on 25 Sept 2019
Thank you for taking the time to rate us and share with us your accommodation experience. We are looking forward to welcome you again in one of our Elia Hotels.

8/10 Good

CHRYSANTHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Elia Hotels group on 19 Sept 2019
Thank you for taking the time to rate us and we are looking forward to welcome you again at Elia bettolo or any other of our Elia Hotels.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a suite on the top (5th) floor looking out on Chania harbour, probably the best rooms in the hotel. The rooms were spotless and toiletries replenished every day.
Stayed 7 nights in Sep 2019
Response from Elia Hotels group on 13 Sept 2019
Its such a pleasure to feel we have contributed (in the accommodation department), to make your stay here in Chania a memorable one, for all the right reasons. Looking forward to welcome you in one of our Elia Hotels

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property in a great location. Plentiful breakfast (which was included for my booking) and very helpful staff. Having stayed at another of Elia's other properties in Chania earlier in the year, I would say I prefer the company's apartment-style suites (the Daliani is the one I was in) to the Betolo, but that's only because I like the illusion of seemingly coming home to an apartment rather than the reality of coming back to a hotel room at the end of a day of sightseeing. The staff are super helpful at the front desk. Every time I had a question, they either had or would find an answer. This was one advantage of staying at the main hotel property.
Stayed 3 nights in Aug 2019
Response from Elia Hotels group on 23 Aug 2019
Thank you for taking the time to rate us and add your review comments in a way that makes a beautiful distinction between the different types of our properties but which is also very true and the essence of the reason we decided to expand in so many properties at the Venetian Harbor. Ten to be precise. So please have a look for more. I am sure they will offer you a rewarding experience for your accommodation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the breakfast was excellent. Being right in the town centre, it could get a little bit noisy in the early hours of the morning.
Stayed 5 nights in Jul 2019
Response from Elia Hotels group on 10 July 2019
Thank you very much for taking the time to rate us. We trust your stay with us was up to the highest standard.

10/10 Excellent

Ilias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied from a 3 star hotel.
Very helpful staff, excellent location and big comfortable room with nice and clean bathroom. Only thing missing was a stand for the suitcase.
Stayed 3 nights in Jun 2019
Response from Elia Hotels group on 26 June 2019
Thank you for your kind remarks and very well spotted on what else could be improved

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Elia Hotels group on 26 June 2019
Thank you for taking the time to send us some feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Elia Hotels Group on 20 June 2019
Thank you for taking the time to share your review with us.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Chania
It was great that they have 24 hour service, I flight got in late and someone was there to get us checked in. Room was clean and well kept.
Stayed 2 nights in Jun 2019
Response from Elia Hotesl Group on 20 June 2019
Thank you for taking the time to share your review with us. Always nice to hear we kept the highest standard of accommodation

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was a lovely place inside the old city, a lot of shops and restaurant around and very near to Venetian harbour the staff are very accommodating the b-fast is good too
Stayed 4 nights in Jun 2019
Response from Elia Hotels group on 12 June 2019
Always a pleasure to read such excellent reviews about Elia Bettolo Hotel. Makes us try harder to keep up the standard High. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good, central location, nice breakfast room with balcony, good breakfast, clean room, friendly staff
Stayed 3 nights in May 2019
Response from Elia Hotels group on 5 June 2019
Thank you very much for sharing your experience with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 6 nights at this hotel. It is 10/10 for location and the size of the room. Stuff were helpful. Good breakfast!
Stayed 7 nights in May 2019
Response from Elia hotels group on 28 May 2019
Thank you for sharing your avvomodation experience with us. We do value your opinion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
We stayed here for 3 nights. The first 2 nights was in a double room and the last night we had to change rooms to a twin as we decided to extend our stay by 1 night but the double rooms were full . Both rooms are very nice , the double was bigger. Very modern feel and nice layout. The shower in our double room was cool, had music, a steamer, and massage jets. The twin room had a better view of city and the mountains. Very nice breakfast. If you want to stay in the center of everything with lots of shops and restaurants then this place is great. The only negative I would say is that if you are driving , you cannot access the hotel directly to drop off bags etc. there is a parking lot a few blocks away but has limited parking and is free from 9pm-9am, and about 8-10 minutes walk there is a very large parking lot that is always free.
Stayed 2 nights in May 2019
Response from Elia Hotels group on 28 May 2019
Thank you for sharing your accomodation experience with us. Also thank you for taking the time to provide some extra helpful information about the sourrounding area. We do appreciate your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Elia Hotels group on 20 Sept 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great location. Breakfast was fine. The room was nicely designed.
Stayed 2 nights in Oct 2018
Response from Elia Hotels group on 20 Sept 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

10/10 Excellent

rfsb, Lancaster, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated hotel in the olx town
Room was comfortable, excellent breakfast, very helpful staff. Enthusiastic recommendation.
Stayed 3 nights in Oct 2018
Response from Elia Hotels group on 20 Sept 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens