Ratings based on 496 Verified Reviews

4.6 out of 5
86% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller

Posted 20/05/2019
Comment from Hotel Management
21/05/2019 by Ulf, Hotel Management
Dear guest, Thank you for taking your time to let us know your feedback. I look forward to welcoming you back in the near future. Best regards, Ulf Bremer General Manager
5 out of 5
by A verified traveller

Posted 05/05/2019
Even I bookd executive room in advance, They kept me waiting for very long time providing me free coffee and snacks until they found me a room ! Else, every thing were perfect.
Comment from Hotel Management
06/05/2019 by Ulf, Hotel Management
Dear guest, Thank you for staying at Island Shangri-La, Hong Kong and for taking your time to send us your review. Please accept my sincerest apology for the disappointing experience you had during your stay. We will make necessary improvement and ensure that high standard to be reinforced to avoid re-occurrence. We look forward to welcoming you back to the Hotel in the near future. Best regards, Ulf Bremer General Manager
5 out of 5
by A verified traveller

Posted 04/05/2019
Comment from Hotel Management
06/05/2019 by Ulf, Hotel Management
Dear guest, Thank you for taking your time to let us know your feedback. I look forward to welcoming you back in the near future. Best regards, Ulf Bremer General Manager
5 out of 5
by A verified traveller

Posted 02/05/2019
Every thing was good.
Comment from Hotel Management
03/05/2019 by Ulf, Hotel Management
Dear guest, Thank you for taking your time to let us know your feedback. I look forward to welcoming you back in the near future. Best regards, Ulf Bremer General Manager
3 out of 5
by A verified traveller

Posted 28/04/2019
Comment from Hotel Management
29/04/2019 by Ulf, Hotel Management
Dear guest, Thank you for staying at Island Shangri-La, Hong Kong and for taking your time to send us your review. Please accept my sincerest apology for the disappointing experience you had during your stay. We will make necessary improvement and ensure that high standard to be reinforced to avoid re-occurrence. We look forward to welcoming you back to the Hotel in the near future. Best regards, Ulf Bremer General Manager
2 out of 5
by A verified traveller

Posted 28/04/2019
Comment from Hotel Management
29/04/2019 by Ulf, Hotel Management
Dear guest, Thank you for staying at Island Shangri-La, Hong Kong and for taking your time to send us your review. Please accept my sincerest apology for the disappointing experience you had during your stay. We will make necessary improvement and ensure that high standard to be reinforced to avoid re-occurrence. We look forward to welcoming you back to the Hotel in the near future. Best regards, Ulf Bremer General Manager
5 out of 5
by A verified traveller

Posted 27/04/2019
Exceptional property in terms of facilities, food, beverages and staff. There was nothing bad to say about it.
Comment from Hotel Management
29/04/2019 by Ulf, Hotel Management
Dear Natalie, Thank you for taking your time to let us know your feedback. I look forward to welcoming you back in the near future. Best regards, Ulf Bremer General Manager
5 out of 5
by A verified traveller

Posted 22/04/2019
Comment from Hotel Management
23/04/2019 by Ulf, Hotel Management
Dear guest, Thank you for taking your time to let us know your feedback. I look forward to welcoming you back in the near future. Best regards, Ulf Bremer General Manager
5 out of 5
by A verified traveller

Posted 12/04/2019
Attentive staff at check in Good rooms - stunning view over harbour Service standards high - as expected in Far East
Comment from Hotel Management
15/04/2019 by Ulf, Hotel Management
Dear guest, Thank you for taking your time to let us know your feedback. I look forward to welcoming you back in the near future. Best regards, Ulf Bremer General Manager
5 out of 5
by A verified traveller

Posted 27/03/2019
I was offered a special cake for my birthday! Great staff.
Comment from Hotel Management
28/03/2019 by Ulf, Hotel Management
Dear guest, Thank you for taking your time to let us know your feedback. I hope you have a good stay with us and I Iook forward to welcoming you back in the near future. Best regards, Ulf Bremer General Manager