Front of property

Reviews of Waterfront Cebu City Hotel & Casino

4 out of 5
Waterfront Cebu City Hotel & Casino
1 Salinas Drive Lahug, Cebu City, Cebu, Cebu

Reviews

8.2

Very good

Rating 10 - Excellent. 405 out of 1002 reviews" "
Rating 8 - Good. 353 out of 1002 reviews" "
Rating 6 - Okay. 158 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Staff very friendly. Love the towels. So, nice to just walk out and taxi standing by ready to go.
Stayed 1 night in Mar 2024
Response from Waterfront Cebu City Hotel and Casino on 21 Mar 2024
Hello, Roberto!Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino

4/10 Poor

edward

Travelled with family
Totally unorganized .. checkin 3 pm no checkin til after 5 . Sad ... needs renovating
Stayed 1 night in Mar 2024
Response from Waterfront Cebu City Hotel and Casino on 18 Mar 2024
Hello Edward, Thank you for taking the time to reach out to us regarding your concern. We would like to know more about your concern to be able to address it and improve the quality of our service to all our guests. May we kindly ask for the following details: Name: Contact Number: Email Address: Date of Stay / Visit: Concern: Peer in charge (name of the employee involved): You may send the information via email. Looking forward to hearing from you soon.- Waterfront Cebu City Hotel and Casino

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
was good.
Stayed 2 nights in Mar 2024
Response from Waterfront Cebu City Hotel and Casino on 18 Mar 2024
Hello Andrew,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino

10/10 Excellent

Larry

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel near tech center, good rates, decent gym.
Stayed 1 night in Mar 2024
Response from Waterfront Cebu City Hotel and Casino on 4 Mar 2024
Hello Larry,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino

6/10 Okay

Jacob

Liked: Staff & service
Stayed 14 nights in Feb 2024
Response from Waterfront Cebu City Hotel and Casino on 26 Feb 2024
Hello Jacob, Thank you for taking the time to reach out to us regarding your concern. We would like to know more about your concern to be able to address it and improve the quality of our service to all our guests. May we kindly ask for the following details: Name: Contact Number: Email Address: Date of Stay / Visit: Concern: Peer in charge (name of the employee involved): You may send the information via email. Looking forward to hearing from you soon.- Waterfront Cebu City Hotel and Casino

8/10 Good

Myung Sik, FRANKLIN LAKES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff : nice and kind good facilities: old and room temp control is not working properly food: good
Stayed 4 nights in Feb 2024
Response from Waterfront Cebu City Hotel and Casino on 20 Feb 2024
Hello Myung Sik,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino

8/10 Good

patrick

Travelled with partner
Liked: Staff & service, amenities
Property itself was fine, a little run down but liveable.
Stayed 26 nights in Jan 2024
Response from Waterfront Cebu City Hotel and Casino on 19 Feb 2024
Hello Patrick,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino"

4/10 Poor

Gary E

Stayed 2 nights in Feb 2024
Response from Waterfront Cebu City Hotel and Casino on 21 Mar 2024
Hello Gary!Thank you for taking the time to reach out to us regarding your concern. We would like to know more about your concern to be able to address it and improve the quality of our service to all our guests. May we kindly ask for the following details: Name: Contact Number: Email Address: Date of Stay / Visit: Concern: Peer in charge (name of the employee involved): You may send the information via email. Looking forward to hearing from you soon.- Waterfront Cebu City Hotel and Casino

10/10 Excellent

SUDHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay in Cebu city, especially those who want to experience Casino 😜
Stayed 1 night in Feb 2024
Response from - Waterfront Cebu City Hotel & Casino on 13 Feb 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

2/10 Terrible

al

Business traveller
Disliked: Cleanliness, amenities
The worst experience in my over 1000 hotel stays As a travel affiando n travel agency owner Got so ill From there food they offered zero compensation or help I was violently ill and had to use towels just to get from the bed to the toilet and they wanted to charge me for cleaning and then they racked my credit card for an up charge on a room because the showerhead was only 4 feet high in a bathtub and when they moved me to a room where I could actually get wash my hair they charged me said it was gonna be a minimal charge and the minimal charge they put on my bill was $250 a day Absolutely the worst experience in my 35 years the pool you can’t swim in they’re too little children’s pools and they charge me for the meal that made me sick. I’ve been sick for six days ruined my trip to the Philippines going to Bohol Bellevue hotel where I received the best staff service n care of all including 5 star
Stayed 2 nights in Feb 2024
Response from - Waterfront Cebu City Hotel & Casino on 13 Feb 2024
Hello,Thank you for taking the time to reach out to us regarding your concern. We would like to know more about your concern to be able to address it and improve the quality of our service to all our guests. May we kindly ask for the following details: Name: Contact Number: Email Address: Date of Stay / Visit: Concern: Peer in charge (name of the employee involved): You may send the information via email. Looking forward to hearing from you soon.

6/10 Okay

Brian

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel is old. Hallways smell. Its an old building. Photos are better. Casino is okay a lot of locals beggars asking for tips watch out! The dealers also take tips when you win hands, very wierd. Never had a dealer just take a tip away. Shopping in hotel is bad. However its close to mall and very safe. Outside is very rough so dont leave at night. But security has dogs and metal detectors. A lot of Koreans.
Stayed 3 nights in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 13 Feb 2024
Hello,Thank you for taking the time to reach out to us regarding your concern. We would like to know more about your concern to be able to address it and improve the quality of our service to all our guests. May we kindly ask for the following details: Name: Contact Number: Email Address: Date of Stay / Visit: Concern: Peer in charge (name of the employee involved): You may send the information via email. Looking forward to hearing from you soon.

10/10 Excellent

al

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff special thx to Sheryl paul N restaurant staff I spend 250 nights a year in hotels n it was very pleasant
Stayed 5 nights in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 5 Feb 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This the third time I have stayed in Waterfront, Cebu. I always enjoy very much. It is a beautiful hotel. I really love the castle type design on the outside. The food is always great. The staff is always great.
Stayed 1 night in Feb 2024
Response from - Waterfront Cebu City Hotel & Casino on 5 Feb 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the restaurant and the food, but I would like it if there was an option for A la Carte at night besides only a buffet.
Stayed 2 nights in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 5 Feb 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

jerry

Stayed 2 nights in Jan 2024
Response from Waterfront Cebu City Hotel and Casino on 21 Mar 2024
Hello, Jerry!Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit.Looking forward to welcoming you back soon!- Waterfront Cebu City Hotel and Casino

6/10 Okay

Nena

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice grand entrance but the rooms didn't reflect the same fanciness. Although the room was quite large but the amenities in it are very old. Bathroom/toilet was tiny. The rooms need updating to freshen it up a bit. It looked and smelled very old. The pool area was a nice place for kids.
Stayed 3 nights in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 5 Feb 2024
Hello,Thank you for taking the time to reach out to us regarding your concern. We would like to know more about your concern to be able to address it and improve the quality of our service to all our guests. May we kindly ask for the following details: Name: Contact Number: Email Address: Date of Stay / Visit: Concern: Peer in charge (name of the employee involved): You may send the information via email, looking forward to hearing from you soon.

2/10 Terrible

Vigue

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Very beautiful place, very clean, very spacious, staff very friendly very helpful restaurants are great air conditioning didn't work properly 24.6C in the room all night did not sleep well.at all was told By maintenance cause I had them come and check to see what they could do that the temp its set at for the whole floor? Why put a thermostat in the room? If that's what it's gonna be set up for the whole floor Other then that a very beautiful hotel
Stayed 1 night in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 5 Feb 2024
Hello,Thank you for taking the time to reach out to us regarding your concern. We would like to know more about your concern to be able to address it and improve the quality of our service to all our guests. May we kindly ask for the following details: Name: Contact Number: Email Address: Date of Stay / Visit: Concern: Peer in charge (name of the employee involved): You may send the information via email, looking forward to hearing from you soon.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good poker room
Stayed 2 nights in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 5 Feb 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

GLENN

Stayed 2 nights in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 5 Feb 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Daryl

Stayed 3 nights in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 13 Feb 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

8/10 Good

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 5 Feb 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Zalmai

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service/ excellent food Very clean highly respectful stuff We enjoyed staying there and will definitely love to come back there Highly recommend ❤️
Stayed 2 nights in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 5 Feb 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Just did not get the king size bed
Stayed 3 nights in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 5 Feb 2024
Hello,Thank you for taking the time to reach out to us regarding your concern. We would like to know more about your concern to be able to address it and improve the quality of our service to all our guests. May we kindly ask for the following details: Name: Contact Number: Email Address: Date of Stay / Visit: Concern: Peer in charge (name of the employee involved): You may send the information via email, looking forward to hearing from you soon.

8/10 Good

steven

Stayed 2 nights in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 5 Feb 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

8/10 Good

Divina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the security where the police will check the taxi, before the taxi driver leaves he would check if we have left something inside
Stayed 3 nights in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 12 Jan 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

ABRIGO

Stayed 1 night in Dec 2023
Response from - Waterfront Cebu City Hotel & Casino on 12 Jan 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Marie

Liked: Amenities
Their breakfast buffet is top notch, food variety is perfect and the staff are amazing, attentive in providing excellent service.
Stayed 2 nights in Jan 2024
Response from - Waterfront Cebu City Hotel & Casino on 12 Jan 2024
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Christmas Eve
Decided to spend Christmas Eve in the city. So stayed at tge waterfront to enjoy their wonder Christmas Eve dinner buffet. And enjoy the relaxing lobby while listening to a wonderful choir.
Stayed 1 night in Dec 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

James

Stayed 2 nights in Dec 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Juan

Stayed 8 nights in Dec 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

8/10 Good

Georgia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
We had some business to do at the U.S. Consulate in the lower level so decided to go up the night before. Our room was spectacular as we were upgraded to the Ambassador floor and into a suite. My fiancé. had never been in such a luxurious hotel. We enjoyed our stay, and would be returning to this hotel when we need a place to stay in Cebu.
Bedroom
Stayed 1 night in Dec 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Rosemary

Stayed 1 night in Dec 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

8/10 Good

AHRANG

Stayed 4 nights in Dec 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Ma.Cristina Victoria, Live Oak

Stayed 1 night in Dec 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

erkut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Paul

Stayed 10 nights in Nov 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

6/10 Okay

Rosanna

Travelled with partner
Stayed 4 nights in Nov 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

6/10 Okay

Rosemary

Response from - Waterfront Cebu City Hotel & Casino on 13 Feb 2024
Hello,Thank you for taking the time to reach out to us regarding your concern. We would like to know more about your concern to be able to address it and improve the quality of our service to all our guests. May we kindly ask for the following details: Name: Contact Number: Email Address: Date of Stay / Visit: Concern: Peer in charge (name of the employee involved): You may send the information via email. Looking forward to hearing from you soon.

6/10 Okay

Stefan

Stayed 5 nights in Nov 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Roy

Stayed 1 night in Dec 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Rowena

Travelled with family
Liked: Property conditions & facilities
Good location. The lobby is spacious and beautiful. The hotel staff are great and accommodating. Will surely choose this hotel next time for our next vacation.
Stayed 1 night in Nov 2023
Response from - Waterfront Cebu City Hotel & Casino on 28 Dec 2023
Hello,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Polite, respectful, diligent, carring...
Stayed 1 night in Nov 2023
Response from - Waterfront Cebu City Hotel & Casino on 4 Dec 2023
Hello Paul,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall good hotel but a major negative was no hot water in the shower.
Stayed 3 nights in Nov 2023
Response from - Waterfront Cebu City Hotel & Casino on 4 Dec 2023
Hello Stephen,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

tim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from - Waterfront Cebu City Hotel & Casino on 4 Dec 2023
Hello Tim,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

andrew

Stayed 2 nights in Nov 2023
Response from - Waterfront Cebu City Hotel & Casino on 4 Dec 2023
Hello Andrew,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

8/10 Good

Ching Jen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing is going well ! Except the check out took us 15 minutes to complete! They can do better! Like express check out ! When check in use the credit card to hold the responsible for additional expense!
Stayed 1 night in Nov 2023
Response from - Waterfront Cebu City Hotel & Casino on 4 Dec 2023
Hello Ching,Thank you for taking the time to reach out to us regarding your concern. We would like to know more about your concern to be able to address it and improve the quality of our service to all our guests. May we kindly ask for the following details: Name: Contact Number: Email Address: Date of Stay / Visit: Concern: Peer in charge (name of the employee involved): You may send the information via email. Looking forward to hearing from you soon.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from - Waterfront Cebu City Hotel & Casino on 4 Dec 2023
Hello Keith,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Waterfront was good.. Staff was friendly, professional and helpful with all my needs.. The location is very convenient to many things available for tourists.. The pricing was competitive.. I was there for 14 days.. 1st time staying there and I would definitely stay there again in the future..
Stayed 14 nights in Oct 2023
Response from - Waterfront Cebu City Hotel & Casino on 15 Nov 2023
Hello Kenneth,Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon!