Property grounds

Reviews of Cloudside Hotel

3 out of 5
Cloudside Hotel
410 Victoria Street, Nelson, BC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 301 out of 369 reviews" "
Rating 8 - Good. 58 out of 369 reviews" "
Rating 6 - Okay. 6 out of 369 reviews" "
Rating 4 - Poor. 3 out of 369 reviews" "
Rating 2 - Terrible. 1 out of 369 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint property, well-kept. This beats a hotel any day. We had the Willow Room - King bed, full ensuite (shower only), with a living room and sunroom. We will definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Chris on 25 Mar 2024
Thank-you for giving us such a nice review. I am glad that you are a chain hotel convert, that's why we are here!

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool old house nicely renovated
Stayed 1 night in Feb 2024
Response from Sally on 29 Feb 2024
Thank you so much Dave, we are so happy you enjoyed your stay with us.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Chris on 28 Feb 2024
We are really pleased that we met with your expectations. Thank-you for choosing to stay with us.

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy rooms, friendly staff, great amenities, and walking distance to many shops and restaurants.
Stayed 1 night in Feb 2024
Response from Chris on 22 Feb 2024
Thank-you for your review and you kind comments.

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, lovely location and well kept facilities. Will be going again.
Stayed 4 nights in Feb 2024
Response from The Cloudside Team on 18 Feb 2024
Thank you Nicolas. We very much look forward to having you stay with us again in the future!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris on 13 Jan 2024
Thank-you for choosing to stay with us and we hope to see you again!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel.
Stayed 1 night in Dec 2023
Response from The Cloudside Team on 14 Dec 2023
We are very happy that you enjoyed your stay!

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from The Cloudside Team on 15 Dec 2023
Thank-you for your review!

10/10 Excellent

doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable 'boutique' hotel set in an older large house. Easy walking to so many amenities in Nelson.
Stayed 1 night in Nov 2023
Response from Sally on 29 Nov 2023
Thank you Doug for the great review, we do hope we might see you again if you return to Nelson.

8/10 Good

Tyrel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor, minutes from amenities, comfortable sleep
Stayed 1 night in Nov 2023
Response from Sally on 28 Nov 2023
Thank you - we are so pleased you enjoyed your stay

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Cloudside Team on 20 Nov 2023
We are so happy you enjoyed your stay!

10/10 Excellent

Donna, Atlanta

Stayed 4 nights in Oct 2023
Response from Sally on 29 Nov 2023
Thank you so much Donna...we are are really happy to see you enjoyed your stay.

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sally on 6 Nov 2023
Thank you so much Katherine, we are so happy you enjoyed our hotel and your time in Nelson.

4/10 Poor

Donna, Atlanta

Stayed 3 nights in Oct 2023
Response from Sally on 7 Nov 2023
Good morning, We are very shocked to hear you didn't enjoy your stay, as you came back again a second time to stay. Please could you contact us directly as we would very much like to hear what was wrong, as we always strive for perfection. We look forward to hearing from you.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Nelson
Great hotel - central location. Lovely Views. Lovely Room. Accommodating staff. Only downsides is the parking situation is tight for loading/unloading and only limited parking for the hotel. Our room also had a seperate bathroom down the hall which is a slightly awkward but not a major deal.
Stayed 2 nights in Sep 2023
Response from Sally on 2 Oct 2023
Thank you Shane - so glad you enjoyed your stay. We only have one of each room type so everyone gets the exact room they choose. This room is described on Expedia as a 'Standard Room, 1 Queen Bed, Mountain View (Private detached bathroom)" - its is the only room in the hotel like this and a little cheaper than our standard queen, to compensate. As in all the downtown hotels in Nelson there isn't enough parking, and our spaces are on a first come first served basis, but we are fortunate with an abundance of space all around the hotel, and we even pay and plug the meter for our guests, if you don't get a space in the back, so it has very little impact on anyone. In fact the road parking can actually be closer to your room than our lot, depending on the room you choose!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sally on 1 Oct 2023
Thank you Patrick - so glad you enjoyed your stay

6/10 Okay

Ross

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room provided was cozy and a nice seating area. Stayed two nights and the room was very cold during the day. No way to turn up heat. No lights on steep steps to see in the dark. Only four spots to park in back.
Stayed 2 nights in Sep 2023
Response from Sally on 22 Sept 2023
Thank you for taking the time to write a review, we wish you had mentioned your were chilly there certainly is a way to heat the rooms in the day and we could easily have helped you with this to make your stay more comfortable. We do also have lots of lighting at the front of the property and all the way up the stairs. Due to a power blip we weren't aware had effected these lights, the timer was slightly off, after you mentioned it was dark we checked the timing devise, and all was rectified straight away. We do only have limited parking on site like every single downtown hotel in Nelson, but there is lots of parking right in front of the hotel, and as we always explain at check in, simply let us know where you park and we pay and plug the meter for you. We will also always offer to move your vehicle into our parking lot as soon a space becomes available, so we really find parking isn't a problem.

10/10 Excellent

Kermit

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and location.
Stayed 1 night in Sep 2023
Response from Chris on 21 Sept 2023
It was good to meet you after all this time! Thank-you for coming to stay, especially when there was no snow. Maybe see you in the winter. Thanks for the review!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from sally on 16 Sept 2023
Thank you Ashley - we really are so happy to see you enjoyed your stay and our hotel was everything you hoped for.We do hoe we will see you again if you pass this way.Sally and the Cloudside Team

10/10 Excellent

Dustin

Stayed 1 night in Sep 2023
Response from sally on 16 Sept 2023
Thank you Dustin - we are so pleased you enjoyed your stay with us

10/10 Excellent

Karma

Stayed 1 night in Sep 2023
Response from Sally on 30 Sept 2023
Thank you

10/10 Excellent

Alysha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location for exploring downtown Nelson! The sycamore room is very spacious and I loved the little sunroom that came with it! Room came very well equipped with a mini fridge and cutting board. My only comment would be that I wished it came with better toiletries. It would be nice to see local vendors products in the space.
Stayed 1 night in Sep 2023
Response from Chris on 9 Sept 2023
Thank-you for your lovely review. We, too, would love to use local products but unfortunately prices are such that they are way out of line with alternatives. In addition, as each product we can get locally would be packaged individually and then need to be disposed of after every guest stay (for hygiene reasons) the environmental impact would be far greater than using the large refillable bottles that we currently use. We have considered this but even using recyclable materials we believe that overall consumption of products would increase dramatically which we do not agree with. I hope these explanations provide some insight into our thinking. Chris

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities
Fantastic place , Will be back! Every detail covered , great location. Quiet night.
Stayed 1 night in Sep 2023
Response from Chris on 9 Sept 2023
Thank-you for your review.

8/10 Good

Grady

Stayed 1 night in Sep 2023
Response from Sally on 28 Oct 2023
Thank You Grady

8/10 Good

Colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk to town!
Two couples stayed in the Cherry Tree suite. It suited our needs perfectly. Kitchen seating was a bit tight for 4 people but workable. We really enjoyed the upper outdoor patio deck for a drink and game of cards. Lots of stairs which could be a problem for some guests. Excellent location right near a fabulous coffee shop! I have stayed here in the past and would definitely stay again.
Stayed 3 nights in Aug 2023
Response from Chris on 30 Aug 2023
Thank-you for returning and for your review Colleen. We hope that we may welcome you back again.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chris on 30 Aug 2023
Thank-you! We are pleased that you had a good stay with us.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Hope to be able to stay in the king suite next time. Will recommend to everyone I know!
Stayed 1 night in Aug 2023
Response from Sally on 29 Aug 2023
Thank you so much Mario. The Willow suite and Sycamore room are the Kings, 2 of my favourite rooms. So glad you enjoyed your stay, we look forward to seeing you again.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Lovely little inn with wonderful attention to detail. We had a charming room, and the location can’t be beat.
Stayed 1 night in Aug 2023
Response from Sally on 19 Aug 2023
Carole, Thank you so much for your review, we really are so happy to hear you enjoyed your stay. We do hope we might see you again if you return to Nelson.Sally and The Cloudside Team

8/10 Good

Herb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sally on 16 Aug 2023
Thank you Herb

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chris on 16 Aug 2023
Thank-you.

6/10 Okay

Yelena

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff, clean bedsheets and washroom; - lack of information before booking, very dated house reconstructed and partially renovated for hotel service, detached washroom (on the opposite side of the hallway, by the other room), no microwave (specified in the order but there is in the common hallway only) no table in the room, noisy AC, unpleasant view, many uncomfortable and unsafe stairs, small bathrobes, not enough parking lots for all guests, bottle from the previous visitors under armchair; Very disappointed, left before the time
Stayed 3 nights in Aug 2023
Response from Chris on 9 Aug 2023
Sometimes it just has to be said that the fault may lie with the guest, not the hotel. While we are clearly sorry you were disappointed with the room, the information given on Expedia is very clear: "Standard Room, 1 Queen Bed, Mountain View (private detached bathroom)". This is the title of the room so it couldn't be a lot more obvious. Our website has photographs, a clear description of the bathroom arrangement and a floorplan showing the separation. We are really not sure how much clearer it could be.When you say that the hotel is very dated I think what you mean is that it is a heritage building! It is 123 years old but contemporary inside, just as described on the website. I am not sure how stairs can be uncomfortable as you describe but they are certainly not unsafe: to operate as a hotel we have passed all the building inspections and everything is completely to code. We have table available upon request and this is clearly described in the room guide. We do not advertise that there is a table already in the room which you chose as we find the vast majority of people prefer to have the extra space. The air conditioner is a standard window unit which is as loud as any other a/c and the same as our other rooms. Nobody else has ever commented upon it and in this summer heat it is being run all of the time.We do not advertise a microwave in this room so if this is something you have seen on Expedia that is an issue with their room description which we will look into.Your comment about the bathrobes is quite funny as they are the standard size. They do not reach all the way to the ground but stop at the knee (if this information helps anyone else).The room view is across the Nelson downtown with the mountains in the background. There are buildings, again as described clearly on our website. Our decks have different views. I understand this was not to your liking, but others request this room as their favourite, and love the view - so I think this is just personal taste.We do not have on-site parking for all of our rooms, as we state clearly in all of our advertising, and in this we are the same as all of the downtown Nelson hotels. It is an old town (which gives it its famous character) so we get around this by paying for guests' vehicles if they park out front of the hotel, although you omitted to mention that. No other hotel in Nelson does this.Overall you appeared to be most disappointed by the bathroom, which we understand, but it is really clear in the description so you have to take some responsibility for booking this particular room. There comes a point when any hotel has done as much as it can and it is up to the potential guest to decide which particular room they want.We do wish you had come to reception and spoken to us as we could have certainly helped in a few of the areas, rather than leaving this unhappy review with no comments at all during your stay.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sally on 31 July 2023
Thank you so much Brian..we are so happy you enjoyed your stay.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from The Cloudside Team on 19 July 2023
Hey Michelle! We are so happy to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Kolette

Liked: Staff & service, property conditions & facilities
Surprisingly quiet and a great location. We had a wonderful stay.
Stayed 1 night in Jul 2023
Response from Sally on 16 July 2023
Isn't it quiet? Hard to believe your only 1 block from Baker street! So glad you enjoyed your stay.The Cloudside team

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, clean, comfortable charming hotel!
Stayed 1 night in Jul 2023
Response from Chris on 13 July 2023
Thank-you so much Alexandra! It's great to know that our efforts are well received. Chris

10/10 Excellent

david

Stayed 1 night in Jul 2023
Response from Sally on 3 Sept 2023
Thank you so much David - we are so happy to hear you enjoyed your stay.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sally on 9 July 2023
Thank you Doug - we are so happy to hear you enjoyed your stay.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
It feels like a mix between a hotel and B&B. Very quaint, well looked after and clean. Great location, close to a lot of fun spots in town.
Stayed 1 night in Jun 2023
Response from Chris on 1 July 2023
Thanks Jon, I think your comments reflect the style of the Cloudside Hotel. We appreciate you taking the time to write a review.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, beautiful room
The room was beautiful, we even had our own enclosed porch! The amenities were excellent and it was all wrapped up in a late 19th century converted house. The location was the best of all, it is located just one block from Baker St. which is the heart of town with tons of shops, restaurants and two brew pubs! My only concerns were parking, the hotel only has room for 4 cars and stairs. If you're older like we are, or you have a lot of luggage it's going to be a bit of a struggle getting up and down the stairs. Those are the only two issues we encountered staying here. And really the location of the hotel and the beautiful rooms are worth the trouble.
Stayed 1 night in Jun 2023
Response from Sally on 29 June 2023
Thank you for your review, we are so happy to hear you enjoyed your stay. Parking is an issue with all hotels in downtown Nelson, we do only have 4 parking spaces, but then there is parking right in front of the hotel, so equally as close to most rooms as our parking lot and we pay for you meter! Our hotel is set into the hillside and we have stairs, but we are always available to help with luggage at any time. We do hope we might see you again, and please just ask and we will bring your bags to your room.Thanks again

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Sally on 28 June 2023
Thank you for coming to stay with us again Dave, we are so glad you enjoyed your stay and hope to see you again next year.

10/10 Excellent

Florentino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Sally on 15 June 2023
Thank you so much Florentino.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a great little hotel!! Perfect location for walking around the downtown area. Very clean and well maintained. The owners are very nice and do all they can to ensure you have a great stay. Just a note that it is a bit of a climb up the stairs to the front door if you don't get one of the alley parking stalls. They will cover your meter if you park out front. Thanks for the enjoyable weekend away :)
Stayed 2 nights in Jun 2023
Response from The Cloudside Team on 12 June 2023
Thank you so much for your review, Erin! We are so happy you enjoyed your stay with us and we hope to welcome you again one day!

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really simple, clean and lovely room and property. Staff were wonderful too.
Stayed 1 night in May 2023
Response from Sally on 1 June 2023
Thank you so much Alan, we are really happy to hear you enjoyed your stay.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! A lovely place, staff were very friendly. My room was small but very clean and comfortable. There was nowhere to sit in my room but there is an outdoor patio with a nice breeze and blooming lilacs. Also an outdoor deck, great place to sit in the evening.
Stayed 7 nights in May 2023
Response from Chris on 23 May 2023
Thank-you for your review Wendy, we are glad that you enjoyed your stay with us.Chris

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sally on 17 May 2023
Thank You Debra - we are happy to hear you enjoyed your stay.The Cloudside Team

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location close to downtown. We always choose the Cloudside whenever we stay in Nelson. Quiet and close to great restaurants and the amenities of Nelson.
Stayed 1 night in May 2023
Response from Sally on 14 May 2023
Thank you for coming back to stay again, repeat guests are our favourite.See you soonThe Cloudside Team

10/10 Excellent

Darcy, Cranbrook

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are fantastic and the small common area with hot beverages is excellent. The staff were there when needed and helpful with orientation to Nelson and the surrounding services.
Stayed 3 nights in Apr 2023
Response from Ashley on 11 Apr 2023
Thank you so much for your review Darcy. I am happy to hear you were satisfied with your stay. We hope to welcome you again one day!

8/10 Good

Marianne

Stayed 2 nights in Mar 2023
Response from sally on 2 Apr 2023
Thank you

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very quaint, clean facility, top room great for our group of 5.
Stayed 1 night in Mar 2023
Response from Sally on 25 Mar 2023
Thank you so much Deborah, I do hope you all enjoyed the Tamarack Apartment, its views and space. We are so happy we could accommodate you all, and do hope we might see you again if you return to Nelson.The Cloudside Team

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Nelson, easy walk into town. Nice change from big hotels.
Stayed 2 nights in Feb 2023
Response from sally on 4 Mar 2023
Thank you Martin. So happy you enjoyed you stay.