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Reviews of Crown Hotel

4 out of 5
Crown Hotel
Wetheral, Carlisle, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 380 out of 710 reviews" "
Rating 8 - Good. 202 out of 710 reviews" "
Rating 6 - Okay. 79 out of 710 reviews" "
Rating 4 - Poor. 34 out of 710 reviews" "
Rating 2 - Terrible. 15 out of 710 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Crown Hotel Wetheral on 14 Apr 2024
Hi Scott, Thank you for taking the time to leave us your feedback. We hope you have a lovely weekend. Kind Regards, The Crown Team

10/10 Excellent

Prachi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist Maisie (I hope I got the spelling right) is lovely and super helpful. All the catering staff are also great. Love the location near the viaduct. The gym and fitness centre is also great!
Stayed 3 nights in Mar 2024
Response from The Crown Hotel Wetheral on 7 Apr 2024
Thank you for your lovely comments about Maisie, we have already passed those on to her and the rest of the team. We hope to welcome you back again soon. Kind Regards, The Crown Team

10/10 Excellent

JM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel. Delicious food. Two different places to eat with different menus. Decor is modern and recently done. Place is immaculate. All staff are outstanding - special shout out to Maisy in the restaurant - so attentive and endlessly energetic!
Stayed 1 night in Mar 2024
Response from The Crown Hotel Wetheral on 7 Apr 2024
Hi JM, Thank you for your wonderful comments regarding your stay. We have passed your compliments on to Maisie. We look forward to welcoming you back again in the future. Kind Regards, The Crown Team

8/10 Good

Johnno

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Our second stay here and we returned because we were very impressed last time. The check-in process was very smooth and efficient. Staff were polite, professional and helpful. The room, reception, bar and leisure club were very clean and bright. Food was tasty and well presented. The only thing that was a little disappointing was the free WiFi. It would hardly connect and once it was connected it was very slow. Improve that and it would be a 5-star review.
Stayed 1 night in Mar 2024
Response from The Crown Team on 9 Mar 2024
Hi Johnno, Thank you for leaving us your feedback and wonderful comments about our staff and the facilities. We will be looking into ways we can better improve the WiFi reception around the hotel. We hope you have a wonderful day. The Crown Team

10/10 Excellent

NICHOLAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a nice village
Stayed 1 night in Mar 2024
Response from The Crown Team on 9 Mar 2024
Hi Nicholas, Thank you for taking the time to leave us your wonderful feedback. Kind Regards, The Crown Team

10/10 Excellent

julia

Liked: Staff & service, property conditions & facilities
Loved our stay at the hotel definitely be back
Stayed 1 night in Feb 2024
Response from The Crown Hotel Wetheral on 25 Feb 2024
Hi Julia, Thank you for leaving us such wonderful feedback. We look forward to welcoming you back in the future. Kind Regards, The Crown Team

10/10 Excellent

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing nothing is too much trouble , the food is not cheap but it’s incredible quality and the facilities are fantastic
Stayed 1 night in Feb 2024
Response from The Crown Hotel Wetheral on 25 Feb 2024
Hi Helen, Thank you for your lovely comments on our staff, we will be sure to pass this on to them. We look forward to seeing you again in the future. Best wishes, The Crown Team

6/10 Okay

DR M R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall
My only issue here was the next door dog barking and making noises early morning barking ruined my sleep and i couldnt go back to sleep before check out. So made the next day very difficult. lovely overall
Stayed 1 night in Dec 2023
Response from The Crown Hotel Wetheral on 25 Feb 2024
Hi Dr M R., Thank you for taking the time to leave us with your honest feedback. We do apologize for the barking dog which affected your sleep. As we are a pet-friendly hotel, we do understand that these things can occur. We would hope to welcome you back again in the future, we would be more than happy to put you in one of our cottage rooms, which would be away from pets. Kind Regards, The Crown Team

6/10 Okay

Donna

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from The Crown Hotel Wetheral on 25 Feb 2024
Hi Donna, Thank you for leaving us your feedback. We hope to see you again in the future. The Crown Team

10/10 Excellent

Greg

Stayed 1 night in Dec 2023
Response from The Crown Hotel Wetheral on 25 Feb 2024
Thank you Gregg. Kind regards, The Crown Team

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight stay
It was nice to stay in the older part of the hotel , rooms were warm and clean . Disappointed that there was no note paper to write as the heating system woke me during the night and I had the urge to write ! Staff were enthusiastic and helpful
Stayed 1 night in Dec 2023
Response from The Crown Hotel Wetheral on 25 Feb 2024
Hi Norma, Thank you for taking the time to provide us with your honest feedback. Because of this, we will look into providing notepads for the future. Kind Regards, The Crown Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Crown Hotel Wetheral on 25 Feb 2024
Thank You for your wonderful review Anthony, We look forward to seeing you again in the future. Kind regards, The Crown Team

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Escape.
We come here when we can and just love the place. The young lad on reception was really helpful when all the trains were cancelled, going the extra mile getting us a cab.
Stayed 1 night in Dec 2023
Response from The Crown Hotel Wetheral on 25 Feb 2024
Hi Alan, Thank you for your lovely comments regarding our reception team. We are thrilled to hear he could help you out. Have a wonderful day. The Crown Team

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely cleaning hotel, room was lovely and bed very comfy
Stayed 2 nights in Dec 2023
Response from The Crown Hotel Wetheral on 25 Feb 2024
Hi Laura, Thank you for your lovely comments. Best wishes, The Crown Team

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Crown Hotel Wetheral on 9 Mar 2024
Thanks Charles, Best wishes, The Crown Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Crown Hotel Wetheral on 25 Feb 2024
Thank you Robert! Look forward to seeing you again soon. Best wishes, The Crown Team

6/10 Okay

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Xmas shopping trip
Stayed 1 night in Dec 2023
Response from The Crown Hotel Wetheral on 25 Feb 2024
Thank you for your feedback, Phillip. Have a lovely day. The Crown Team

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had another great stay
Stayed 1 night in Nov 2023
Response from The Crown Hotel Wetheral on 25 Feb 2024
Thank You, Michelle. We look forward to welcoming you back again soon. Kind Regards, The Crown Team

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was beautiful the staff were very friendly and accommodating food was amazing
Stayed 2 nights in Nov 2023
Response from The Crown Hotel Wetheral on 25 Feb 2024
Hi Joanne, We are thrilled to read your comments regarding our staff here. We look forward to seeing you again soon. Kind Regards, The Crown Team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very good location only a few minutes off the M6. Nice leisure facilities is a very nice bonus.
Stayed 1 night in Nov 2023
Response from The Crown Hotel Wetheral on 25 Feb 2024
Hi Simon, We are thrilled to see you took full advantage of our leisure facilities. We look forward to seeing you again soon. Kind Regards, The Crown Team

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sympathetic staff when I had a problem with my car. Could do with two breakfast options!
Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, great room lots of light and brilliant views. Very clean and comfortable. Only 2 small problems to make perfect are shower water pressure is hilariously low and TV has bad signal but not such a problem really.
Stayed 1 night in Nov 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
Very comfortable room, excellent breakfast and spa facilities. Friendly and helpful staff
Stayed 3 nights in Nov 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in small village, room was very warm, but ceiling fan and also fan provided if required. Both had an excellent sleep, breakfast was tremendous with very wide variety of choice. Will return here.
Stayed 2 nights in Nov 2023

8/10 Good

julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food in bar, but also 15 mins walk into next village and at Fantails.
Stayed 3 nights in Nov 2023

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
We had an issue when checking in. We were told we did not have breakfast included but this was in writing on our reservation. They did eventually supply breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover to Scotland
We stayed here as a stopover on our way to Scotland. It was 5 mins off M6 yet a lovely quiet place to stay. Restaurant food good. Breakfast lovely and great choice. Room was clean, warm and had everything needed.
Stayed 1 night in Nov 2023

6/10 Okay

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend away
Weekend stay. A few problems with room,but all resolved by the reception staff. 2 single beds pushed together instead of a double.shower instead of bath as requested Clean and comfortable. Staff great. Swimming pool area wonderful. Overall a great hotel with hard working staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with great facilities in a quiet and beautiful rural village.
Stayed 1 night in Oct 2023

6/10 Okay

Chris

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Lovely hotel and staff, food was good. Let down by extremely poor housekeeping and the noise within the bedroom at night. Some kind of air handling unit ductwork runs near to the room, so loud it literally makes the mirror on the wall vibrate at night and had to wedge it off the wall with tissues to keep it quiet so we could try to sleep. As for the housekeeping they need to get new staff, the corridor leading to the room has cobwebs everywhere and these have been there a while judging by the thickness and state of them. The bedroom was like a nursery for spiders and I literally lost count of the ones I had to remove so my partner would eventually settle, again cobwebs all over the ceilings and beams within the room.
Stayed 1 night in Oct 2023

10/10 Excellent

Rhian

Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with group
Liked: Amenities
Lovely, clean, comfortable well decorated room, TV even had Netflix, huge walk in shower in a large on suite bathroom. Amazingly comfortable bed. Excellent meals in the bar, good choice menu and generous portions. Fairly well stocked bar. Very enjoyable breakfast in the conservatory. All staff were courteous, friendly and professional and well above average. The rail station is nearby the hotel and there is a local bus service. Lovely little village only around 6 miles from Carlisle city centre.
Stayed 3 nights in Oct 2023

10/10 Excellent

Hugo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely friendly and helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall, food fantastic
Spacious room with balcony, overlooking lovely gardens. Spacious, clean and warm with great sized bathroom. Toiletries provided and access to gym/pool. Food was amazing, and plenty of it. Highly recommend. Only slight minor for me on a personal note is that the mattresses were memory foam I think - hard as a rock, no give, one night was all I would be able to manage.
Stayed 1 night in Oct 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Stayed 1 night in Oct 2023

4/10 Poor

Neil

Awful Food
The food was awful It all looked well presented. The fish had an awful taste and didn’t smell healthy Breakfast first morning was table service which we were told it would be. Second morning was buffet. Which was cold. Was told they could HEAT IT UP !! No thanks My husband took the offer of a fresh made breakfast. This was also some items cold so suggested it wasn’t fresh. Won’t be back !!
Stayed 2 nights in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and fantastic staff
It was a lovely relaxing hotel , where every one is so friendly and helpful x we would definitely go again xxx
Stayed 1 night in Oct 2023

2/10 Terrible

Martin

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

jacqueline

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Setsuko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stop before going to our Scotland drive holiday, and this is one of our favorite hotel. This time we booked Deluxe Room, it was beautiful setting, but I could not ignore several darts left on the table and floor... and there is no tissue box, so we had to use toilet paper to clean the dirt on behalf of house keeping. therse things were our disappointment...
Stayed 1 night in Sep 2023

10/10 Excellent

Lynn

Stayed 1 night in Sep 2023

10/10 Excellent

Dean

Stayed 2 nights in Sep 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice swimming pool and spa area. Good breakfast, nice room only downside to stay was only given one key between the two of us so my wife had to stay in the room while i went for swim and in the morning i could not go for swim as wife wanted to go to the shops. Hard to understand why could not have two plastic key as you normally get as you have to use this to access two doors to get to your room.
Stayed 1 night in Aug 2023

10/10 Excellent

Finlay

Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really welcoming and sympathetically modernised hotel. Food was great and the six EV charge points gave plenty on options for charging
Stayed 1 night in Sep 2023

8/10 Good

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Lesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel, great food.
Stayed 3 nights in Aug 2023