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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
Upscale hotel, walk to Aude Gate
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hôtel Le Donjon - Coeur de la Cité Médiévale

Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Terrace/patio
Front of property
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Daily buffet breakfast (EUR 16 per person)

Overview of Hôtel Le Donjon - Coeur de la Cité Médiévale

Reviews
9.0

Wonderful

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
The price is AU$281
Price available on 22/4/2024

Explore the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Popular LocationAude Gate1 min walk
  • Popular LocationNarbonnaise Gate2 min walk
  • Popular LocationChateau Comtal3 min walk
  • AirportToulouse (TLS-Blagnac)68 min drive
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Room options

View all photos for Superior Triple Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Triple Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Minibar
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Classic Room

Classic Room

Classic Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Minibar
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Twin Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Minibar
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Double Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Minibar
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Carcassonne

Located in Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is in the city centre. School Museum and Theatre Jean Deschamps are cultural highlights, and some of the area's notable landmarks include Narbonnaise Gate and Chateau Comtal. Aude Gate is another place to visit that comes recommended. Take the opportunity to explore the area for outdoor excitement like ecotours.
Visit our Carcassonne travel guideOpens in a new window

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk
  • Aude Gate - 1 min walk
  • Narbonnaise Gate - 2 min walk
  • Chateau Comtal - 3 min walk
  • Theatre Jean Deschamps - 4 min walk

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • Restaurant Adelaïde - 2 min walk
  • Le Trouvère - 1 min walk
  • Restaurant la Barbacane - 2 min walk
  • L'Escargot - 2 min walk
  • La Taverne du Chateau - 1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Upscale hotel near Aude Gate
Located close to School Museum and Theatre Jean Deschamps, Hôtel Le Donjon - Coeur de la Cité Médiévale provides a garden, dry cleaning/laundry services and a bar. Be sure to enjoy a meal at Brasserie Le Donjon, the on-site brasserie. Free in-room WiFi and a business centre are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • A lift, meeting rooms and multilingual staff
  • A 24-hour front desk, tour/ticket information and a porter/bellboy
  • Guest reviews say great things about the helpful staff
Room features
All 61 individually decorated rooms boast comforts such as laptop-compatible safes and air conditioning, as well as amenities such as free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with baths or showers and hairdryers
  • Electric kettles, daily housekeeping and desks

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 22 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM–10:30 AM for a fee: EUR 16 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 3 December and 20 January.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 12 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 8 for children
  • Valet parking fee: EUR 22 per night (in/out privileges)
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is Hôtel Le Donjon - Coeur de la Cité Médiévale pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 12 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Hôtel Le Donjon - Coeur de la Cité Médiévale?

As of 19 Apr 2024, prices found for a 1-night stay for 2 adults at Hôtel Le Donjon - Coeur de la Cité Médiévale on 22 Apr 2024 start from AU$271.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Valet parking is available for EUR 22 per night. Limited spots are available.

What time is check-in at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:30 PM; check-in end time: anytime.

What time is check-out at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Checkout is at noon.

Where is Hôtel Le Donjon - Coeur de la Cité Médiévale located?

Located in City of Carcassonne, this hotel is steps away from Aude Gate, School Museum and Narbonnaise Gate. Chateau Comtal and Theatre Jean Deschamps are also within 5 minutes. Carcassonne Station is 25 minutes by foot.

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 566 out of 1000 reviews" "
Rating 8 - Good. 325 out of 1000 reviews" "
Rating 6 - Okay. 78 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in the absolute perfect location. It was clean and comfortable. The staff were superb - friendly, professional, and incredibly helpful. I can't say enough good things about this place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is wonderfully located and extraordinarily relaxing. Three nights in April was a bucket-list experience —plenty of time to explore the walled city, inside and out, and to enjoy the local cuisine. Bring your walking shoes and memory cards for all of your photos!
Stayed 3 nights in Apr 2024

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in the heart of the citadel. Highly recommended to get the breakfast, its delicious!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smack dab in the middle of what you want from Carcassonne. Lovely place, lovely courtyard, lovely staff with excellent English. I recommend it.
Stayed 1 night in Mar 2024

10/10 Excellent

Katerina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for families, solo or couple travellers.
Stayed 2 nights in Mar 2024

6/10 Okay

shirleen

Travelled with family
Good location
Stayed 1 night in Feb 2024

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Comfort in the "heart".
The hotel and staff are wonderful. The staff was very helpful. The breakfast buffet was a good value in my opinion. The parking for the hotel is simple and easy to get to...just do not follow Google maps to hotel, rely on the information the hotel gives you! I have a specific complaint regarding our room, #28, this room is directly above the restaurant/breakfast room and we were distracted by the late night noise from the service taking place the night before and a bit distressed by the wafting smell of burnt toast in the morning. Also, there are no electrical outlets near the bed on either side, the front desk was able to lend us an extension cord for the devices we needed to use bedside. The view from the room was great and the bed comfortable and room large.
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel awesome staff
The Hotel was a beautiful, spotless and amazing place in the center of the ancient walled city. It is run by a woman named Madame Anne who is an absolute angel. I had an unpleasant incident arrg
Stayed 2 nights in Dec 2023

8/10 Good

Matthieu, casselberry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and stuff
Stayed 1 night in Dec 2023