Outdoor pool, pool umbrellas, pool loungers

Reviews of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5 out of 5
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 811 out of 1004 reviews" "
Rating 8 - Good. 112 out of 1004 reviews" "
Rating 6 - Okay. 30 out of 1004 reviews" "
Rating 4 - Poor. 22 out of 1004 reviews" "
Rating 2 - Terrible. 29 out of 1004 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joel Roldan, Clarendon Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the adults only section. This was a great experience for us, as we had always brought our family on trips. There was enough adults only areas that really enabled us to enjoy the stay. Top-notch service as well
Stayed 3 nights in Feb 2024
Response from Sincerely, with the Service from the Heart. on 11 Mar 2024
Dear Joel,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Harman Singh

Stayed 2 nights in Feb 2024
Response from Sincerely, with the Service from the Heart. on 21 Mar 2024
Dear Harman,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Sachie

Travelled with family
Liked: Amenities
Everything was excellent. No need reservation for a restaurant and we didn’t wait for our table. Excellent hospitality and this resort made me feel I was a princess. The only thing I didn’t like was a dolphin pool where they kept dolphins for the guests to watch or touch. It broke my heart and I tried to avoid that area. The hotel did everything to make their guests happy and I understand the cute dolphins definitely make many guests with kids happy, but I just felt so sad.
Stayed 2 nights in Feb 2024
Response from Sincerely, with the Service from the Heart. on 28 Feb 2024
Dear Sachie,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Emilia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Clean. Staff is wonderful. Beach is the nicest in Cancun I've seen. Just be aware that "adults only" is only your tower and 3rd floor pool. Anything else is family friendly, meaning restaurants, activities, beach....
Stayed 3 nights in Feb 2024
Response from Sincerely, with the Service from the Heart. on 27 Feb 2024
Dear Emilia,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Vijaysimha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sincerely, with the Service from the Heart. on 23 Feb 2024
Dear Vijaysimha,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

6/10 Okay

Alex hongsoo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Too long time sever food.
Stayed 5 nights in Feb 2024
Response from Sincerely, with the Service from the Heart. on 19 Feb 2024
Dear Alex,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 Excellent

Xiaojuan

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sincerely, with the Service from the Heart. on 13 Feb 2024
Dear Xiaojuan,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff & beautiful property!
Stayed 4 nights in Feb 2024
Response from Sincerely, with the Service from the Heart. on 10 Feb 2024
Dear Isaac,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Sincerely, with the Service from the Heart. on 5 Feb 2024
Dear Hany,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Lihang

Stayed 4 nights in Jan 2024
Response from Sincerely, with the Service from the Heart. on 20 Mar 2024
Dear Lihang,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

LAITH

Stayed 6 nights in Jan 2024
Response from Sincerely, with the Service from the Heart. on 18 Jan 2024
Dear Laith,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort
Stayed 4 nights in Jan 2024
Response from Sincerely, with the Service from the Heart. on 17 Jan 2024
Dear Alex,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

tany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property in an excellent location. Well designed resort. Food was good, the restaurants were great. Staff were fantastic. Great coffee shop onsite.
Stayed 3 nights in Jan 2024
Response from Sincerely, with the Service from the Heart. on 16 Jan 2024
Dear Tany,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 Good

GIOVANNI

Stayed 6 nights in Jan 2024
Response from Sincerely, with the Service from the Heart. on 27 Jan 2024
Dear Giovanni,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Abdullah

Stayed 4 nights in Dec 2023
Response from Sincerely, with the Service from the Heart. on 23 Jan 2024
Dear Abdullah,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

MEI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sincerely, with the Service from the Heart. on 8 Jan 2024
Dear Mei,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

ARIE

Stayed 6 nights in Dec 2023
Response from Sincerely, with the Service from the Heart. on 3 Jan 2024
Dear Arie,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Jianhua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Sincerely, with the Service from the Heart. on 3 Jan 2024
Dear Jianhua,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

4/10 Poor

Michelle

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Sincerely, with the Service from the Heart. on 18 Dec 2023
Dear Michelle,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 Excellent

Sharelle Tamara De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marissa and David were GREAT! Upon arrival the view takes you away. They take you to check in while showing you around. Sparkling wine was tasty. The butler takes you to your room and gives a tour. Everything was free also was given a free bottle of tequila. Did not want to leave and ready to book next trip for longer. Went in December 2023 and the weather was perfect!
Stayed 3 nights in Dec 2023
Response from Sincerely, with the Service from the Heart. on 18 Dec 2023
Dear Sharelle,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Madeline R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great food, great beaches, beautiful spa (services over-priced). Wish they gave you room-key bracelets instead of making you keep track of a card. Poor choices for wine.
Stayed 6 nights in Dec 2023
Response from Sincerely, with the Service from the Heart. on 11 Dec 2023
Dear Madeline, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very gracious and helpful. The 8 pm entertainment was awesome!!!
Stayed 5 nights in Dec 2023
Response from Sincerely, with the Service from the Heart. on 11 Dec 2023
Dear Sonya,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Cong Bo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and highly recommended. This is our first trip in Mexico. My husband and I stayed about 6 days here. The services are amazing and the beach is very nice and clean!
Stayed 5 nights in Nov 2023
Response from Sincerely, with the Service from the Heart. on 5 Dec 2023
Dear Cong,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

HANGYING

Liked: Cleanliness, property conditions & facilities
nice
Stayed 5 nights in Nov 2023
Response from Sincerely, with the Service from the Heart. on 21 Nov 2023
Dear Hangying,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

6/10 Okay

Chang Woo, Daimond Bar

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It's such a rip-off charge at a restaurant LA BASTILLE(waiter / Marco /$200 charge/champaign)
Stayed 3 nights in Nov 2023
Response from Sincerely, with the Service from the Heart. on 21 Nov 2023
Dear Chang,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 Excellent

Eunjoo

Stayed 3 nights in Sep 2023
Response from Sincerely, with the Service from the Heart. on 19 Nov 2023
Dear Eunjoo,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Rosa Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the food, staff was super friendly,we love everything.
Stayed 3 nights in Nov 2023
Response from Sincerely, with the Service from the Heart. on 18 Nov 2023
Dear Rosa Maria,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Ethan xiaochun

Stayed 3 nights in Nov 2023
Response from Sincerely, with the Service from the Heart. on 11 Dec 2023
Dear Ethan,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

6/10 Okay

Arash

Travelled with partner
This was my 5th stay at this property and up until now, my go to in Cancun. However , I don’t think I’ll be returning for the following reasons: -We were constantly harassed immediately upon arrival by a world of Hyatt time share salesperson trying to set up meetings for us which became extremely annoying. -The food at the property use to be amazing it is now borderline terrible, cheaply put together and very few options left. -The weather was terrible during our first 3 days and most activities were canceled or overbooked. The spa that used to be complimentary for the turquoise residents was now $100 a day unless you were staying 6 days plus , and since were there for “only” 5 days, we didn’t make the cut. I appreciated the fact that our butler and a gentleman named cesar went out of their way to get us a free day at the spa. The staff was friendly and attentive as always but the sleazy sales tactics and the poor food options, along with the poor weather just left a foul taste in my mouth. Disappointing trip at best.
Stayed 4 nights in Nov 2023
Response from Sincerely, with the Service from the Heart. on 13 Nov 2023
Dear Arash,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

2/10 Terrible

aviv

Travelled with partner
Disliked: Cleanliness, amenities
HORRIBLE, HORRIBLE, HORRIBLE! STAY FAR AWAY! Unsafe, disrespectful, false advertising, overly expensive! Stay FAR FAR FAR AWAY !
Stayed 4 nights in Nov 2023
Response from Sincerely, with the Service from the Heart. on 10 Nov 2023
Dear Aviv,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

8/10 Good

Ted

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023
Response from Sincerely, with the Service from the Heart. on 7 Nov 2023
Dear Ted,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

SOOK

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Sincerely, with the Service from the Heart. on 30 Oct 2023
Dear Sook,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

6/10 Okay

Chidiebere

Liked: Cleanliness, amenities, property conditions & facilities
I stayed in the turquoise area with a pool in front of my room and my money was stolen from my room. I got no empathy from the manager who said that no one in the resort steals, he can vouch for every staff in the hotel 🤔 and there has never been any incidence of theft or anyone missing anything (which i found out was a big lie). I want online later and found out that the same thing had happened to other guests and they got no positive response or solution also. I was planning on doing a big event at this resort and to bring a lot of guests but this managers attitude and response to the theft of my money left a very bad impression. Aside from this, I loved the food, cake shop, coffee shop and the resort grounds. Hyatt Ziva needs to work on how they respond to and resolve customer issues.
Stayed 4 nights in Oct 2023
Response from Sincerely, with the Service from the Heart. on 28 Oct 2023
Dear Chidiebere,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; we are sorry to hear about your experiences with the services, please receive our most sincere apologies. We are going to share this feedback with our respective teams to improve this area of opportunity.It will be a pleasure to host you again in the near future.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was great! Good food, great service and nice rooms.
Stayed 5 nights in Oct 2023
Response from Sincerely, with the Service from the Heart. on 27 Oct 2023
Dear Andrew,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Sincerely, with the Service from the Heart. on 28 Oct 2023
Dear Charles,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Mona

Stayed 4 nights in Oct 2023
Response from Sincerely, with the Service from the Heart. on 16 Nov 2023
Dear Mona,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 Good

Armie Licuanan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sincerely, with the Service from the Heart. on 13 Oct 2023
Dear Armie,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Rixk

Liked: Cleanliness, property conditions & facilities
Amazing service from Gigi team
Stayed 2 nights in Oct 2023
Response from Sincerely, with the Service from the Heart. on 12 Oct 2023
Dear Rixk,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

peng

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Sincerely, with the Service from the Heart. on 9 Oct 2023
Dear Peng,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Jose E

Liked: Cleanliness, property conditions & facilities
Everything was fine, the best is the beaches.
Stayed 5 nights in Sep 2023
Response from Sincerely, with the Service from the Heart. on 27 Sept 2023
Dear Jose,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Aniceto

Liked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Sincerely, with the Service from the Heart. on 27 Sept 2023
Dear Aniceto,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Kevin Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I had an amazing experience at the turquoise tower @ Hyatt Ziva. Our personal butlers Rubelsi and Anna were amazing and made our stay a 10 out of 10. The pools, the view, the food, the beach, everything was top notch. We enjoyed the Tradewinds restaurant and the moon gate. I only wish they had an option to have all you can drink premium liquor. Weather was perfect in September. We stayed 6 days and I wish it was longer! With a place like this, you want to spend as much time on the resort as possible. Don't even do any excursions! Just stay in and enjoys this resort!!
Stayed 5 nights in Sep 2023
Response from Sincerely, with the Service from the Heart. on 12 Sept 2023
Dear Kevin,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

8/10 Good

ABDALWASA

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sincerely, with the Service from the Heart. on 9 Sept 2023
Dear Abdalwasa,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel , love the fact a lots of Asian people go there , their kids are well behaved and respectful , very family oriented place. I stayed at the adult tower but it’s a mix hotel but it was fine for me ! Best beach in Cancun , they have two because the hotel is in a main corner with a great view , the only down side is that they have 5 amazing dolphins lock in a sea water pool and they spend the whole day working to entertain kids and adults , I think that so sad it really is and watching them at night broke my heart swimming from one corner to the other ! They should chance that big pool for a scuba diving with fish instead and will be a lot more fun ! Food is nice , the ocean restaurant by the beach it’s incredible a lot of yummy sea food ! Please be kind and tip then at least one dolar x meal ! Adult pool is amazing roof top ! Our concierge Andres at the adult turquoise was very nice guy and also the girls at the main entrance ! The room service was incredible she always had our room impecable ! They even have Salvatore ferragamo lotion shampoo and all the self care stuff ! I will recommend this hotel to people I know ! Music should be more mix and less bachata Cancún it’s not Dominican Republic , it really drove me crazy sometimes ! They need to put more Mexican music or Internarional on the main pool ! Music at this roof top is very nice ! Will return with my family in the future !
Stayed 5 nights in Aug 2023
Response from Sincerely, with the Service from the Heart. on 6 Sept 2023
Dear Helen,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your detailed feedback; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Jeong

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Sincerely, with the Service from the Heart. on 4 Sept 2023
Dear Jeong,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

MARIA A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio nos dieron servicio de mayordomo, comida súper rica en todos los restaurantes y todo el personal amable. Servicial buen servicio vamos a regresar
Stayed 5 nights in Aug 2023
Response from Sincerely, with the Service from the Heart. on 30 Aug 2023
Dear Maria,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Ronnie, Brighton

Stayed 4 nights in Aug 2023
Response from Sincerely, with the Service from the Heart. on 19 Sept 2023
Dear Ronnie,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Diosdado

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in and check out.. very good communication.. cleanliness.!!
Stayed 4 nights in Aug 2023
Response from Sincerely, with the Service from the Heart. on 28 Aug 2023
Dear Diosdado,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Cheng Mei, Orlando

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The butler alessa and Andre both of them specifically nice . So friendly, whatever we need it , they are always there for you !
Stayed 4 nights in Aug 2023
Response from Sincerely, with the Service from the Heart. on 30 Aug 2023
Dear Cheng,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.

10/10 Excellent

Fritz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They assigned me 2 butlers at the beginning of the stay Jorge and Nayely, they were super great and awesome
Stayed 3 nights in Aug 2023
Response from Sincerely, with the Service from the Heart. on 17 Aug 2023
Dear Fritz,Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay and service our associates provided you with. It will be a pleasure to host you again in the near future.