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Overview of The Ritz-Carlton, Cancun

Photo gallery

3 outdoor pools, free pool cabanas, pool umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
3 outdoor pools, free pool cabanas, pool umbrellas
View from Room

The Ritz-Carlton, Cancun

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided

Explore the area

    Popular LocationBallenas Beach1 min walk
    Popular LocationLuxury Avenue Shopping Mall11 min walk
    Popular LocationKukulcan Plaza Shopping Mall13 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)27 min drive

Choose dates to view prices

Presidential Suite, 1 Bedroom (Ritz-Carlton, Club Level)

  • 229 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Double Beds, Balcony, Oceanfront

4/5 guest room rating
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Non Smoking, Balcony

4.5/5 guest room rating
  • 81 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Balcony, Oceanfront

5/5 guest room rating
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony

4.7/5 guest room rating
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 3 Bedrooms, Oceanfront (Cobalt Suite, Club Level)

  • 177 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Double Beds

Club Suite, 1 Bedroom, Balcony, Oceanfront

  • 81 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Non Smoking

  • 81 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Balcony, Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Balcony, Ocean View

4.7/5 guest room rating
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Balcony, Ocean View

5/5 guest room rating
  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Double Beds, Balcony, Ocean View

4.7/5 guest room rating
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking, Balcony

4.5/5 guest room rating
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Balcony, Ocean View

4.7/5 guest room rating
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Balcony, Ocean View

4.3/5 guest room rating
  • 81 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

About this area

Cancun

Located in Cancun's Zona Hotelera neighbourhood, The Ritz-Carlton, Cancun is on the Strip and on the beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular local attractions. Travelling with kids? Don't miss Garrafon Natural Reef Park and Ventura Park Cancun. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ziplining and ecotours.
Popular Location

What's nearby

  • Ballenas Beach - 1 min walk
  • Marlin Beach - 7 min walk
  • Luxury Avenue Shopping Mall - 11 min walk
  • Kukulcan Plaza Shopping Mall - 13 min walk
  • Aquaworld - 17 min walk

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • The Club Grill — 1 min walk
  • Fantino — 1 min walk
  • Puerto Madero - 4 min walk
  • Harry's - 5 min walk
  • Mare by Cenacolo - 5 min walk
View map

About this property

The Ritz-Carlton, Cancun

Upscale resort on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton, Cancun's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 365 rooms boast deep soaking bathtubs, and offer WiFi and balconies or patios. IPod docking stations and 24-hour room service are standard, as are LCD TVs with cable channels.
The Ritz-Carlton, Cancun offers 365 forms of accommodation with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Ritz-Carlton Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All-inclusive details

All-inclusive room rates at The Ritz-Carlton, Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard sanitisation guidelines of Commitment to Clean (Marriott)
Guest accommodations are accessible via mobile device

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18.00 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 18.00 per day)

Parking and public transport

  • Limited on-site parking
  • On-site parking is wheelchair accessible
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:30 AM: USD 36 for adults and USD 18 for children
  • 8 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Aerobics classes
  • Art gallery
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Pilates classes
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Dry cleaning service
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Supervised childcare/activities (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • German
  • Japanese
  • Russian
  • Spanish

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre (290626 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Down comforter
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.23 per accommodation, per night
  • Resort fee: USD 50 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 36 for adults and USD 18 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Cancun Ritz-Carlton
Ritz-Carlton Cancun
Ritz-Carlton Hotel Cancun
Ritz-Carlton Cancun Hotel
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Ritz-Carlton Cancun Resort
The Ritz Carlton Cancun
The Ritz Carlton, Cancun
The Ritz-Carlton, Cancun Resort
The Ritz-Carlton, Cancun Cancun
The Ritz-Carlton, Cancun Resort Cancun

Frequently asked questions

Can I cancel my reservation for free at The Ritz-Carlton, Cancun and receive a full refund?
Yes, The Ritz-Carlton, Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to The Ritz-Carlton, Cancun cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Ritz-Carlton, Cancun?
As of 27 Jan. 2021, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Cancun on 1 Feb. 2021 start from AU$557, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Ritz-Carlton, Cancun have a pool?
Yes, this property has 3 outdoor pools.
Is The Ritz-Carlton, Cancun pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Ritz-Carlton, Cancun?
Limited spots are available.
What time is check-in at The Ritz-Carlton, Cancun?
Check-in is from 3:00 PM - anytime.
What time is check-out at The Ritz-Carlton, Cancun?
Checkout is at noon.
Does The Ritz-Carlton, Cancun provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 150.00 per vehicle, roundtrip, applies.
Are there all-inclusive benefits at The Ritz-Carlton, Cancun?
Some rate plans available at this resort are all-inclusive.
Where is The Ritz-Carlton, Cancun located?
Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Luxury Avenue Shopping Mall, Aquaworld and Cancun Interactive Aquarium. La Isla Shopping Mall and Delfines Beach are also within 3 mi (5 km).
4.6
Wonderful
Rating 5 - Excellent. 754 out of 1008 reviews
5 - Excellent 75%
Rating 4 - Good. 161 out of 1008 reviews
4 - Good 16%
Rating 3 - Okay. 50 out of 1008 reviews
3 - Okay 5%
Rating 2 - Poor. 22 out of 1008 reviews
2 - Poor 2%
Rating 1 - Terrible. 21 out of 1008 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.8/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities
A bit worn off otherwise nice hotel with great stuff and excellent service!
Stayed 17 nights in Jan 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, CLEAN and the STAFF is amazing. The food was delicious, although the drinks could be better. The property needs TLC on the outside and the sinks in the bathroom but, not a big deal. The beach is beautiful and all the sitting area at the beach is nice. The pool area is very nice as well. Overall was a great stay at The Ritz. Highly recommended
Stayed 4 nights in Jan 2021

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean with amazing service. Hotel room has all the amenities
Stayed 5 nights in Jan 2021

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Ritz defines luxury and the services are above and beyond . The staff are all friendly and respectful. Most of the staff speak English . The beach is so pretty and relaxing . The pools are well kept and clean . And our room overlooks the ocean , I think they gave me an upgrade. The food in the restaurant are delicious. Location is perfect . Cleaning people are prompt The concierge and reception are all helpful and accommodating . Planning on going back there for sure .
Stayed 4 nights in Jan 2021

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service
The hotel was elegant and the services when arriving as well as during the stay was excellent. All courteous and very attentive to our needs.
Stayed 2 nights in Jan 2021

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