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Reviews of Moon Palace CancĂșn - All Inclusive

4.5 out of 5
Moon Palace CancĂșn - All Inclusive
Carretera Cancun-Chetumal Km. 340, Cancun, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 1216 out of 2291 reviews" "
Rating 8 - Good. 435 out of 2291 reviews" "
Rating 6 - Okay. 262 out of 2291 reviews" "
Rating 4 - Poor. 172 out of 2291 reviews" "
Rating 2 - Terrible. 206 out of 2291 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dharmesh

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for good referral
Stayed 5 nights in Mar 2024

10/10 Excellent

Carmen Santana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service Thank you to Gregorio and Carla at the buffet. Our dinner experience was amazing. Our room service was exceptional Rosalinda is very detailed. Every single worker there was friendly. Very relaxed and safe vacation.
Stayed 5 nights in Mar 2024

8/10 Good

Jagadish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was great and like the food with all inclusive option. Little disappointed with room service, we have to request multiple calls to get someone. Like the option of swapping between their properties nizuc and sunrise and their transportation is great between lobbies. Overall it’s great experience.
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 27 Mar 2024
Hello Jagadish,We appreciate you choosing to vacation with us. We are delighted to hear it was a fulfilling stay. Most importantly we are glad to hear you appreciate the option to use both facility freely. It was a pleasure having you and we hope to welcome you back.Best Regards

10/10 Excellent

John L, Addison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food choices great property with friendly staff. Will definitely return
Stayed 6 nights in Mar 2024
Response from Moon Palace Cancun on 27 Mar 2024
Dear John,Thank you for sharing your 5/5 ratings. We are delighted that you took the time to share your review about your fulfilling stay. It was a pleasure hosting your vacation and we hope to welcome you back.Best Regards

10/10 Excellent

Vergica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and great staff always making sure we are ok
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 26 Mar 2024
Hello Vergica,Thank you for vacationing with us. We are delighted to hear about your fulfilling stay, and the staff contribution in making it memorable. We are glad to have shared in this experience and we look forward to having you back.Kindest Regards

10/10 Excellent

J H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it but every thing was very expensive
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 25 Mar 2024
Hello JH,Thank you for choosing to vacation here with us. We are happy to hear you love the experience. Price is usually a factor for many individuals, I suggest paying close attention and monitor our sites to see promotions, as we usually have these offers. It was a pleasure having you and we hope to welcome you back.Best Regards

6/10 Okay

ANGELLOW

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Moon Palace Cancun on 26 Mar 2024
Dear Angellow,Thank you for sharing your ratings. We would like to hear more about your experience. We are kindly inviting you to write to us and tell us more about your stay. We look forward to hearing form you.Best Regards

4/10 Poor

Sugyan, Manchester

Travelled with family
Disliked: Staff & service
We had a hard time if we book through EXPEDIA . The hotel staff make us secondary people in all of the things if we have not booked directly with hotel . EXPEDIA should take a note of this
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 26 Mar 2024
Hello Sugyan,Thank you for sharing your feedback. We are sorry to hear you felt like you were treated as a secondary. We sincerely apologize that you felt like this , as we treat all guest equal. We have however shared your feedback with the respective department to highlight your experience.Kindest Regards

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Moon Palace Cancun on 26 Mar 2024
Dear Bryce,We appreciate you taking the time to share your4/ 5 stars ratings. It was a pleasure having you vacation with us and we look forward to having you back.Kindest Regards

6/10 Okay

Zahra

Travelled with family
Limited dining
Stayed 3 nights in Mar 2024
Response from Moon Palace Cancun on 25 Mar 2024
Hello Zahra,Thank you for sharing your feedback. We sorry to hear that dining options were not available. We would just like to remind you that all restaurants at Sunrise and Nizuc are included in your dining option. We do hope we can welcome you back.Best Regards

6/10 Okay

Chelsea Jo

Travelled with family
Overall it was an okay resort. It’s huge, you have to take a golf cart ride most places to get there in a reasonable amount of time. We had to wait for dinner most nights unless we ate at the buffets, often times 1-2 hours. When dining, service often took too long to get even our drinks. However, the wait staff along with the staff around the resort was always friendly and kind. For the size of the resort, I would say that they don’t have enough restaurant seating capacity. The food was decent but we’ve had better at other resorts. They had plenty of activities for children which was nice. The spa was good. The app is really nice for finding information, asking questions and booking reservations and spa appts. We likely won’t return but there are plenty of people who enjoy this resort.
Stayed 8 nights in Mar 2024
Response from Moon Palace Cancun on 26 Mar 2024
Dear Chelsea,We appreciate you taking the time to share your valuable feedback. We are glad to hear that most things were pleasing such as the spa, the app, many options of activities, and most importantly, the warm and friendly staff. We have also noted you dissatisfaction with the restaurant dining options and wait time . Kindly noted that your review was shared with the department for the knowledge of your experience. We are pleased to have had you vacation here with us , and we do hope we can welcome you back.Best Regards

2/10 Terrible

Sandip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The charges are too high to show via Expedia and real prices are very very cheap. You / Expedia is ripping people with such SUPER HIGH prices. We were charged 4 times of the price compared to available rates. Would not recommend to book this property via Expedia and look for alternates for booking.
Stayed 7 nights in Mar 2024
Response from Moon Palace Cancun on 25 Mar 2024
Dear Sandip,Thank you for sharing your feedback. We are sorry to hear about your dissatisfaction. We do hope you had an enjoyable stay here at Moon Palace Cancun.Best Regards

2/10 Terrible

matt

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty horrible experience with the their Grand Cancun promo timeshare-like presentation. Hard sales tactics and 4 sales people for 3 hours. Awful.
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 26 Mar 2024
Hello Matt,Thank you for choosing to vacation with us here with us Moon Palace Cancun. We appreciate your feedback, and we are sorry to hear you were dissatisfied with the sales presentation. We have shared your feedback with the respective department for their attention. We do hope you had a pleasant stay here with us, and we can welcome you back .Best Regards

10/10 Excellent

SUKHJINDER SINGH

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 26 Mar 2024
Dear Sukhjinder,Thank you for choosing to stay with us here at Moon Palace Cancun. We are glad to hear it was a nice experience. It was a pleasure having you and we look forward to having you back.Kindest Regards

10/10 Excellent

Pejman Ahmadi

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 26 Mar 2024
Dear Pejman Ahmadi,Thank you for sharing your 5 stars ratings. It was a pleasure hosting your stay and we look forward to welcome you back.Kindest Regards

10/10 Excellent

SAE UR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Moon Palace Cancun on 26 Mar 2024
Dear SAE UR,Thank you for sharing your 5 stars ratings. It was a pleasure hosting your stay and we look forward to welcome you back.Kindest Regards

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing i didn’t like is when they are pushy to sell you other trips you do t need!
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 23 Mar 2024
Hello David,We are glad to hear you had a fulfilling stay. We are sorry to hear the pushy sales team, deterred you stay a bit. We will share your feedback and work to provide a fulfilling experience for all.Best Regards

10/10 Excellent

Kaite

Liked: Cleanliness, amenities, property conditions & facilities
Has everything you could ever need, however it’s very big and very busy. Mostly good service with a few people who look very uninterested
Stayed 7 nights in Mar 2024
Response from Moon Palace Cancun on 22 Mar 2024
Dear Kaite,Thank you for taking the time to share your feedback. We are glad to hear it was a fulfilling experience, with the good outweighing the bad. We are looking forward to your next visit.Best Regards

10/10 Excellent

Kazaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 23 Mar 2024
Hello Kazaan,We appreciate your 5/5 ratings. We are glad you choose to vacation with us, and we look forward to having you back.Kindest Regards

10/10 Excellent

Melissa Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Food was amazing
Stayed 7 nights in Mar 2024
Response from Moon Palace Cancun on 22 Mar 2024
Hello Melissa,We are delighted to receive your review and to hear you enjoyed the delicious meals. We are please to have been apart of your stay, and we look forward to having you back soon.

10/10 Excellent

Agyapal

Liked: Cleanliness, staff & service, property conditions & facilities
It was great trip i like the most of thing of moon palace their staff is very friendly. Everything going smoothly and you can enjoy all the facilities its wonderful
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 21 Mar 2024
Dear Agyapal,Fantastic!We are glad you choose to vacation with us here. And more so appreciative you took the time to share your feedback about your magnificent stay. It was a pleasure having you and we look forward to welcome you back.Best Regards

10/10 Excellent

Lubisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort
Stayed 7 nights in Mar 2024
Response from Moon Palace Cancun on 21 Mar 2024
Dear Lubisa,Great!Thank you. We appreciate your valuable feedback. It was a pleasure, having you vacation with us and we look forward to your next stay.Best Regards

8/10 Good

Patrick

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
There are three Palace resorts next to each other. They tell you that you can use any of the amenities at each resort, but that’s only true if you stay at the Grand. And they are spread pretty far apart. Restaurants were pretty good, plenty of pool space, but chairs were all taken by 7am, and nobody enforced the idle policy concerning chairs/lounges. Staff was excellent
Stayed 6 nights in Mar 2024
Response from Moon Palace Cancun on 20 Mar 2024
Dear Patrick,We would like to thank you for choosing us to be apart of your vacation. We appreciate your feedback on your stay. Yes you can only access all resort if you are stay at The Grand, however stay at Sunrise or Nizuc, allow you access to both. As well to do provide free shuttles to take to back and forth all resorts, so too gold carts. The Sunrise and Nizuc resorts are within walking distance should in case you opt to do so. It was a pleasure having you and we look forward to having you back.Sincerely

6/10 Okay

Surya Teja

Travelled with family
Liked: Cleanliness, staff & service, amenities
Water smell is bad in room
Stayed 4 nights in Feb 2024
Response from Moon Palace Cancun on 18 Mar 2024
Dear Surya,Thank you for choosing Moon Palace Cancun as your resort destination. We appreciate you taking the time to share you sharing your valuable feedback on your recent stay. Kindly note we have shared you feedback with the respective department for their immediate attention. We do hope that we can welcome you back for an overall fulfilling stay.Best Regards

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive and friendly and the property was beautiful. The food was excellent.
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 18 Mar 2024
Hello Chris,Excellent!Thank you for taking the time to share your feedback. We are happy to hear it was a fulfilling stay here with us. It was a pleasure having you and we look forward to having you back.Kindest Regards

10/10 Excellent

Jerline M.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Soo much to do. There’s 3 resorts and they offer shuttle buses or golf cart service to get to each property. Food for pretty decent. A lot for kids and adults to do. They have a lot Of pools and there was always something going on. The entertainment was top notch. I would definitely recommend this place
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 18 Mar 2024
Dear Jerline,We would like top thank you for choosing to vacation with us here at Moon Palace Cancun. We are delighted to hear you had a fulfilling stay here with us. Glad to hear that you appreciate the many options of activities, and the entertainment was top notch. We would sincerely like to thank you for recommending our resort. It was a pleasure having you and we do hope to welcome you back.Kindest Regards

4/10 Poor

Vinai

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
While the property, food and facilities were good, we had a bad experience where money was taken from the room. After completing their tedious procedure which strangely included searching our rooms. They decided few days later they could not find fault with their staff who entered the room. We were then offered taxi fair to take our complaint to police station, the night before check out! While the amount of money missing is only a fraction of what we paid for the holiday, we were left very disappointed with the experience and how the situation was dealt.
Stayed 7 nights in Mar 2024
Response from Moon Palace Cancun on 18 Mar 2024
Dear Vinai,Thank you for sharing your valuable feedback. Firstly, let me apologize for any inconveniences cause. The team is aware of the incident and followed the correct procedure in handling the matter. The option was provided to report the matter to the police, which was refused. Unfortunately, there is not much we can do, however we remain attentive should you require further assistance.Best Regards

8/10 Good

Mariangela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moon Palace was awesome! Facilities & Customer Service was great - food was OK, I didn't love anything but didn't hate anything either, it all kinda needed more salt or one more spice to really do the trick. In terms of location, if you prefer the pool then this is your place, but if you're really craving a crystal blue beach, then I'd stay in the Zona Hotelera where the beach is better. This is a BIG resort!
Stayed 7 nights in Mar 2024
Response from Moon Palace Cancun on 18 Mar 2024
Hello Mariangela,Thank you for choosing to vacation with us . We appreciate your valuable feedback on your stay. We have noted your suggestion and shared it with the respective department. As you may already know, there is nothing that we can do in relation to the crystal clear beach. We do however hope to welcome you back.Kindest Regards

10/10 Excellent

zoraya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding resort with incredible service!! We didn’t like the beach there but we went to beach palace one day and it was wonderful!! Our teenagers children loved this resort! Highly recommend it!!
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 18 Mar 2024
Dear Zoraya,Thank you for choosing Moon Palace Cancun as your resort destination. We thank you for sharing your feedback , and more importantly we thank you for sharing your recommendation.It was was a pleasure hosting you vacation, and we do hope to welcome you back.Best Regards

8/10 Good

Gurvinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a great experience. Cons are; booking dinner reservations in restaurants and the presentation part where they try to sell you a membership. This presentation took out of half the day. When you say no to one person then other person comes with another offer. Then they'll be rude and disrespectful if you keep saying NO.
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 16 Mar 2024
Dear Gurvinder,Thank you for sharing your 4/5 stars ratings. W e are glad to hear it was a great experience. Please note as a future reference, you may download the Moon Palace App, which can help you to make dinner reservations at your convenience. It was a pleasure having you here and we look forward to welcome you back.Best Regards

10/10 Excellent

Ramiro Eduardo, Clifton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Moon Palace Jamaica on 16 Mar 2024
Dear Ramiro Eduardo,Thank you for sharing your 5 stars ratings. It was a pleasure having you here and we look forward to welcome you back.Best Regards

10/10 Excellent

Hilary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fabulous!
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 16 Mar 2024
Dear Hilary,Thank you for sharing your 5/5 stars ratings. It was a pleasure having you here and we look forward to welcome you back.Best Regards

2/10 Terrible

Jae Jung, BEDFORD

Travelled with family
Room was clearness and so many insect. Phone wasn't working, and chaged room but always something problems. Moon palace has 3 diffrent place. Expedia showed pic for moon palace Grand( most of pic) wr were in Moon palace SunRise.
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 16 Mar 2024
Hello Jae Jung,Thank you for sharing your feedback to tell us about your stay. We are sorry to hear that your expectation were not met, as well you found the ad misleading. We do hope to welcome you back for a more fulfilling stay.Best Regards

8/10 Good

Sadhana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has many things to do if you want options for kids. Restaurant choices are great. Shuttles run all the time, however if you do not like walking or waiting then this could be a problem. Our family didn’t mind walking and felt shuttle options were frequent.
Stayed 6 nights in Mar 2024
Response from Moon Palace Cancun on 14 Mar 2024
Dear Sadhana,Thank you for choosing to vacation with us here at Moon Place Cancun. We appreciate you taking the time to share your feedback on your recent stay. We are glad to hear you had a fulfilling stay with the many activities options, restaurants and golf carts.We are please to have had you and been apart of your stay. We look forward to welcome you back.Best Regards

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Moon Palace Cancun on 16 Mar 2024
Dear Gurvinder,Thank you for sharing your 4/5 stars ratings. It was a pleasure having you here and we look forward to welcome you back.Best Regards

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 6 nights in Mar 2024
Response from Moon Palace Cancun on 14 Mar 2024
Hello Jason,Thank you for taking the time to share you valuable feedback telling us about your stay. We are happy to hear you like our beautiful resort. We look forward to having you back.Best Regards

10/10 Excellent

Arpan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 16 Mar 2024
Dear Arpan,Thank you for sharing your 5/5 stars ratings. . It was a pleasure having you here and we look forward to welcome you back.Best Regards

6/10 Okay

Zeqiang

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Shopping is tooo expensive and staff work there may trick you.
Stayed 6 nights in Mar 2024
Response from Moon Palace Cancun on 14 Mar 2024
Dear Zeqiang,We appreciate you taking the time to share your feedback. We are sorry to hear your expectations were not met. We aim to provide the highest service with integrity, and exceeding our guests expectations. We would like to hear more about your claim, so we are inviting you to write to us to tell us more about your experience.We look forward to hearing from you.Best Regards

6/10 Okay

madan

Travelled with family and small children
The property is nice! The only problem I see and I want to emphasize is their luring of guests to “presentation” and trying to forcefully make you buy their “membership”! Memberships range from $110k to a million.. Give me a break! Tell us the offer and send us emails maybe we will sign up if we like it! But NO! They wanted right away! We flew all the way just to waste our whole 1 day (Saturday)!! Stop making guests go through this whole “presentation” thing, “Grand hotel” “Water park” thing and “Why you buy through Expedia?” crap! Expedia should ban them instead!! Because of the creepy practice and false advertisement with all the employees (who were wearing green uniforms, black and white suited robots whose only job is to make you sign for membership; if you don’t they stare at you!), we won’t be coming back to Moon Palace! Just resort itself is great - great food, great service, great entertainment both kids and shows, great location (besides dirty ocean - reefs). Everything was good! Plus point they have Playroom (kids loved it a lot!)
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 18 Mar 2024
Dear Madan,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your feedback to tell us about your stay. We are sorry to hear that your experience was ruined by the sales presentation. Kindly note we have shared your valuable feedback with the respective department for their immediate attention. We are however glad to hear that outside of this you had a good experience. It was a pleasure having you and we do hope to welcome you back.Best Regards

10/10 Excellent

Ashleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, loved the resort. The staff was super helpful, nice and soo sweet. Loved my vacation, we all didn’t want to leave
Stayed 5 nights in Mar 2024
Response from Hotel Management on 13 Mar 2024
Dear Ashleen; Thank you for choosing to vacation with us at Moon Palace CancĂșn. We thank you for sharing your 5 stars review ratings, and especially highlighting the best service. It was a pleasure having you, and we look forward to welcoming you back. Kind regards,

10/10 Excellent

Ebisso

Travelled with family
I liked everything
Stayed 5 nights in Mar 2024
Response from Moon Palace Cancun on 12 Mar 2024
Dear Ebisso,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun.We are delighted to hear your expectations were met.It was a pleasure having you and we hope to welcome you back soon.Best Regards

2/10 Terrible

Donghui

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible.
Stayed 4 nights in Dec 2023
Response from Moon Palace Cancun on 12 Mar 2024
Dear Donghui,Thank you for sharing your feedback. We would like to hear more about your experience. We are kindly inviting you to write to us and tell us about your stay. We look forward to hearing form you.Best Regards

10/10 Excellent

Fang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
service is the best
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 11 Mar 2024
Dear Fang,Thank you for choosing to vacation with us. We thank you for sharing your 5 stars ratings, and especially highlighting the best service. It was a pleasure having you, and we look forward to having you back.Best Regards

8/10 Good

Ehsan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Sunrise but visited the other facilities and the waterpark too. The room was overall nice looking but I think the building we were in (Sandia) had some plumbing problems. The hallways on the 3rd floor were often wet and the room and some areas around a few buildings sometimes smelled like sewage. The service was overall very good. I liked the bars esp the main lobby. Their tequilas were premium. There are a couple of restaurents at the maim building which were all good esp. the Indian and Tepanyaki. There are some other nice restaurents which are further away and need a shuttle ride which is not very frequent. Overall I recommend this resort but I think I overpaid by at least a couple of grands.
Stayed 7 nights in Mar 2024
Response from Moon Palace Cancun on 11 Mar 2024
Dear Ehsan,Thank you for choosing to vacation with us here at Moon Palace Cancun. We thank you for sharing your valuable feedback to tell us about your stay. We have noted carefully your feedback and shared it with the respective department for their follow up. We are also glad to hear you enjoyed Agra and Momo restaurant, and the service was exceptional. It was a pleasure having you and we look forward to having you back.Best Regards

10/10 Excellent

Choong-Sun

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Mar 2024

2/10 Terrible

Elton

Disliked: Cleanliness, property conditions & facilities
The worst food and very bad beach
Stayed 4 nights in Feb 2024
Response from Moon Palace Cancun on 11 Mar 2024
Hello Elton,We appreciate you sharing your feedback on your stay. We are sorry for any inconveniences caused, as we do not have much control over the beach. We do try as best as possible to keep the beach area clean. We have shared your feedback with the respective department to inform them about your experience.We do hope we can welcome you back for a more fulfilling stay-.Kindest Regards

6/10 Okay

Michael Patrick Murphy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia and moon palace had a hard time communicating this deal. For some reason they had my family and I being dropped off and picked up at the golf course. They had my last name as Jr, so no one could find my name. Very frustrating and try explaining this to people that don’t understand English very well.
Stayed 7 nights in Mar 2024
Response from Moon Palace Cancun on 11 Mar 2024
Dear Michael Patrick Murphy,Thank you for choosing to vacation with us, and we sincerely apologize for any inconvenience caused. We do hope that this will not hamper you stay, and you will have a memorable vacation.Best RegardsShawna

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness
Quality of food was not good on the buffets!!! The smell of the hotels smelled like sewer!! Room was dirty & ants in our room!!! Air conditioning did not work well!! Hot and humid in our room!!!
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 9 Mar 2024
Dera Elizabeth,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you telling us about your experience. We are sorry to hear your expectations were not met. We have shared your feedback with the respective department. We do hope that we can welcome you back for a more fulfilling stay.Sincerely

10/10 Excellent

Stacey Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time here. Lots of dining options, activities, entertainment and more. We did not feel the need to book excursions as there was so much to do on-site!
Stayed 6 nights in Mar 2024
Response from Moon Palace Cancun on 9 Mar 2024
Dear Stacey LeeThanks for choosing to vacation with us here. We are happy you had a great time. We are delighted to have been apart of your memorable stay and we look forward to welcoming you back.Sincerely

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service and friendliness of all the workers was what stood out the most. We visited all 3 resorts at Moon Palace and they were all amazing. Sunrise was our favourite because everything is in close proximity. The food was out of this world. We will definitely be back!
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 9 Mar 2024
Dear Sarah,We are absolutely delighted to receive you favorable response. Thank you for choosing to vacation with us and for telling us about your magnificent experience. We are happy to hear the staff were exceptional and helped in creating your memorable experience.We look forward to having you back!Sincerely