Overview of Krystal Urban Cancun

Photo gallery

Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
In-room safe, desk, laptop workspace, iron/ironing board

Krystal Urban Cancun

3.5 out of 5

3.9/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationPlaza Las Americas9 min walk
    Popular LocationMalecon Americas Shopping Mall11 min walk
    Popular LocationRoyal Yak Casino and Sports Book13 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive

Choose dates to view prices

  • Standard Room (Free Beach Club Access)

    4/5 guest room rating

    Room amenities

    • 40 sq m
    • Partial sea view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Junior Suite, 1 Bedroom (Free Beach Club Access)

    3.7/5 guest room rating

    Room amenities

    • 100 sq m
    • City view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Altitude Room (Free Beach Club Access)

    Room amenities

    • 39 sq m
    • Partial sea view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Standard Room, 1 King Bed (Free Beach Club Access)

    4.1/5 guest room rating

    Room amenities

    • 40 sq m
    • Partial sea view
    • Sleeps 2
    • 1 King Bed
    More details

About this area


Krystal Urban Cancun is located near a private beach and in an area with good airport proximity and shopping. The area's natural beauty can be seen at Punta Sur and Delfines Beach, while Dolphin Discovery and Cancun Interactive Aquarium are popular local attractions. Aquaworld and Ventura Park Cancun are not to be missed.
Popular Location

What's nearby

  • Plaza Las Americas - 9 min walk
  • Malecon Americas Shopping Mall - 11 min walk
  • Royal Yak Casino and Sports Book - 13 min walk
  • Dubai Palace Casino - 15 min walk
  • Ceviche Square - 16 min walk

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive


  • Restaurant Aquamarina — 1 min walk
  • Lobby and Sushi Bar — 1 min walk
  • Belgian Waffle Boutique - 6 min walk
  • Taste of India - 7 min walk
  • La Casa de los Abuelos - 7 min walk
View map

About this property

Krystal Urban Cancun

3.5-star Cancun hotel in Downtown Cancun, walk to Plaza Las Americas
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar and self parking. All 246 rooms offer free WiFi, balconies and flat-screen TVs with cable channels. Room service (during limited hours), coffee/tea makers and ceiling fans are among the other amenities available to guests.
Krystal Urban Cancun offers 246 forms of air-conditioned accommodation with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. 32-inch Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and hairdryers can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows regional sanitisation guidelines of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 2 per day)
  • On-site parking is wheelchair accessible
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: USD 13 for adults and USD 6.50 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool


  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • 9 meeting rooms
  • Business centre


  • Pool sunloungers
  • Pool umbrellas


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking


  • Smoke-free property

Room amenities


  • Air conditioning
  • Ceiling fan
  • Free cots/infant beds


  • Free toiletries
  • Hairdryer (on request)
  • Shower
  • Towels


  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony


  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone



Check-in from 3 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.23 per accommodation, per night
  • Sanitation services: USD 1.50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 13 for adults and USD 6.50 for children (approximately)
  • Self-parking fee: USD 2 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun
Krystal Urban
Krystal Urban Cancun Hotel
Krystal Urban Cancun Cancun
Krystal Urban Cancun Hotel Cancun

Frequently asked questions

Can I cancel my reservation for free at Krystal Urban Cancun and receive a full refund?
Yes, Krystal Urban Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to Krystal Urban Cancun cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Krystal Urban Cancun?
As of 27 Jan. 2021, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun on 7 Feb. 2021 start from AU$77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Krystal Urban Cancun have a pool?
Yes, this property has an outdoor pool.
Is Krystal Urban Cancun pet-friendly?
No, pets are not allowed at this property.
How much is parking at Krystal Urban Cancun?
Self-parking is available for USD 2 per day.
What time is check-in at Krystal Urban Cancun?
Check-in is from 3 PM - 5:30 AM. Late check-in is available during limited hours.
What time is check-out at Krystal Urban Cancun?
Checkout is at noon. Late checkout is available for a fee (subject to availability).
Where is Krystal Urban Cancun located?
Located in Downtown Cancun, this hotel is 0.5 mi (0.8 km) from Plaza Las Americas and 2.1 mi (3.4 km) from Las Plazas Outlet Cancun. Dolphin Discovery and Punta Sur are also within 9 mi (15 km).
Rating 5 - Excellent. 256 out of 748 reviews
5 - Excellent 34%
Rating 4 - Good. 282 out of 748 reviews
4 - Good 38%
Rating 3 - Okay. 125 out of 748 reviews
3 - Okay 17%
Rating 2 - Poor. 48 out of 748 reviews
2 - Poor 6%
Rating 1 - Terrible. 37 out of 748 reviews
1 - Terrible 5%




Staff & service




Property conditions & facilities

3/5 Okay

Travelled with family
Sad face IconDisliked: Amenities
Do not pay for breakfast, it is terrible. Better and cheaper options across the street. We ordered wake up calls, never received one. The security and covid prevention are very good and the location is great. No in-room coffee o service furniture inside. No international TV channels. No service at the pool bar. Towels need an upgrade. It is a lie that there is available transportation to all tourist to the beach, only 7 people van and one trip per day. 25 $ round trip on a Cab.
Stayed 16 nights in Dec 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay away from the hotel zone. The mall is nearby and the real side of Cancun
Stayed 1 night in Jan 2021

4/5 Good

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, helpful and attentive. They checked everyone temp before entering the building and face covers must be worn at all times. We stayed in the penthouse, and I have no complaints about our room. Miguel was helpful he had an answer for every question asked. There’s restaurants and clubs in walking distance of the hotel. The only negative is the construction 🏗 near by. The pool and the pool area 4 ⭐️⭐️⭐️⭐️. The restaurant in hotel including service and food quality 4.5⭐️⭐️⭐️⭐️
Stayed 3 nights in Jan 2021

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The rate was reasonable. Breakfast was good but due to Covid I assume it would have been better if there wasn’t a pandemic going on. Hotel was close to the mall and other places to eat.
Stayed 2 nights in Dec 2020

3/5 Okay

Travelled with family
There were no fridge and no microwave. Air conditioning stopped working and I couldn’t call the front desk.
Stayed 1 night in Dec 2020

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