Dear Ms. Barrios,Thank you for sharing your feedback with us, even though there wasn't a specific comment attached. We appreciate your rating and hope to have the opportunity to improve and better meet your expectations in the future.Warm regards,

Dear Ms. Williams,We appreciate your feedback, although we regret that your experience fell short of expectations. If there are any specific concerns you'd like to address or if there's anything we can do to improve, please feel free to let us know. We're committed to ensuring a positive experience for all our guests.Kind regards,

Dear Ms. Brown,Thank you for your rating. We value all feedback, and we're sorry to hear that your experience fell short of expectations. If there's anything specific you'd like to address, please don't hesitate to reach out. We're here to ensure our guests have a positive stay.Best regards,

Dear Mr. Tharwat,Thank you very much for your excellent rating. We are thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future.Best regards,

Dear Mr. Gonzalez,Thank you for choosing to stay with us. We appreciate your feedback, although we regret that your experience did not meet your expectations entirely. Please know that we take all guest feedback seriously and will use it to make improvements where needed. If there are specific areas you feel we could enhance, we'd be grateful if you could share them with us. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Best regards,

Dear Ms. Frazier,We're deeply sorry for the issues you encountered during your stay. Your feedback is invaluable, and we're investigating the matter to prevent recurrence. Please accept our apologies for any inconvenience caused. We'd like to discuss your experience further and make things right. Please contact us directly at your earliest convenience.Sincerely,

Dear Ms. Vaquera,Thank you for your feedback. We're delighted to hear that you found our property very clean and enjoyed the hospitality of our staff. It's wonderful to know that this was your second visit and that you loved it!We look forward to welcoming you back for many more enjoyable stays in the future.Best regards,

Dear Mr. Trujillo,Thank you for your wonderful feedback and perfect rating! We are delighted to hear that you found our property very clean and well-maintained, and that you received great service and hospitality during your stay.We look forward to welcoming you back for another exceptional experience in the future.Best regards,

Dear Ms. Armendaiz,Thank you for giving us a perfect rating! Your feedback is greatly appreciated, and we're thrilled to hear about your positive experience with us.If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future.Kind regards,

Dear Ms. Zinnatova,Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations.We appreciate your comments regarding noise and atmosphere. We strive to create a pleasant environment for all our guests and will address your concerns with our team.We regret the inconvenience caused by the condition of our building and the level of service you received. Your feedback will be used to improve our facilities and staff training.If you have any further concerns, please feel free to contact us directly.Best regards,

Dear Mr. Miller,Thank you for sharing your feedback with us. We greatly appreciate your continued patronage and kind words.We are delighted to hear that you recommend Krystal not only in Cancun but also at our other locations. Your satisfaction is our priority, and we look forward to welcoming you back soon.Best regards,

Thank you for your feedback. We're delighted to hear that you enjoyed our beautiful location with clear water, white sandy beaches, and a clean pool. We're glad you found the breakfast buffet at Velas to be a nice treat and that you appreciated the cleanliness of our rooms and the comfort of the beds.We apologize for the inconvenience regarding the availability of shaded chairs and the lack of interaction for your teenage daughter with kids her age. We'll take note of your comments to improve our services for future guests.We hope to welcome you back for another enjoyable stay soon.Best regards,

Dear M. Vantrease,Thank you for giving us a perfect rating! We truly appreciate your support and hope to have the pleasure of welcoming you back again in the future.Best regards,

Dear Ms. Martinez,Thank you for your recent stay with us and for sharing your feedback. We're glad you found our hotel to be affordable and clean. Also, very pleased you enjoyed the entertainment and beach.Nevertheless, we apologize for any lapses in food quality and customer service, and we'll address these issues promptly. We apologize for the lack of information provided at check-in and will work on improving communication. We hope to welcome you back for a more satisfying experience.Kind regards,

Dear Ms. Yakovyshyn,Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay. It's disheartening to hear about the cleanliness issues in your room and the misunderstanding regarding the smoking charge. We take such matters seriously and will investigate them further to ensure they are addressed appropriately.We appreciate your feedback and will use it to improve our services and communication processes. If you have any further concerns or questions, please don't hesitate to contact us directly.Kind regards,

Dear Mr. Zarate, Thank you for your kind rating. We are pleased that the location was convenient for you. We will be glad to welcome back soon,Kindly,

Dear Mr. Mildred,Thank you for sharing your experience with us. We're delighted to hear that you had a great time with us and that your son enjoyed the pool. Your feedback regarding the attentiveness of our staff is much appreciated.However, we apologize for the inconvenience you faced during check-in due to the long wait and the delay in receiving your discounts and gifts. We understand the frustration this caused, especially during a short stay. Rest assured, we will address these issues with our team to ensure smoother check-in processes and timely delivery of guest benefits in the future.We look forward to welcoming you back in the summer and providing you with an even better experience.Kind regards,

Dear Mr. Benn,Thank you for you kind rating and commentary, we are pleased that you enjoyed the location and the staff service.We hope to see you back soon,Kindly,

Dear Mr. Yi,We sincerely apologize for the disappointing experience you encountered during your stay with us. While we're glad to hear that you appreciated the surroundings, we deeply regret the issues you faced within our facility. Your feedback about the delay in addressing defects and the presence of bed bugs/mites in the replacement room is concerning and will be addressed with urgency.We understand your hesitation to return and assure you that we are taking steps to address these issues promptly. We value your input and hope to have the opportunity to regain your trust in the future.Kind regards,Kurt ReibandE-Concierge

Dear Mr. RamirezThank you for your kind rating and sharing your opinion with us regarding to the rooms.We are hardly working into improve our facilities, and so, the rooms to offer the best services and experience to our guests. We will be looking forward to see you back soon.

Dear Mr. Williams,In behalf of the hotel, I would like to offer you apologies that the hotel and our service reached your expectations. Nevertheless, I would like to invite you to visit us again in order to improve your experience and give you the best service.Best wishes,

Dear Mr. Scott,We are glad that you enjoyed the beach and would like to thank you for your rating, our guests opinions are very important to us. We look forward to see you back soon.Kindly,

Dear Mr. Rodriguez,I thank you on behalf of the entire staff for your kind comment and rating. I would also like to share with you that all the comments from our guests always help us to improve and learn about your experience. We look forward to seeing you soon in this home.Kind regards,

Dear Mr. Patil,We sincerely apologize for the inconvenience you experienced with our Time Share presentation and the deposit issue. Rest assured, we take your concerns seriously and are working to resolve this promptly. Your feedback is invaluable, and we regret any frustration caused. Please contact us directly for further assistance.Kindly,

Dear Ms. Furst,We appreciate your comments about your stay, we regret the inconveniences you mentioned, and will take your feedback as an important area of opportunity for improvement, we offer a sincere apology, and we hope to welcome you back soon, to improve your experience.Kind regards,

Dear Mr. Wong,Thank you for your kind rating. Offering the best service and experience for all of our guests is our most important objective. We hope to see you back soon.Kindly,

Dear Mr. Vega,Thank you for sharing your experience with us. We apologize for the inconveniences you faced during your stay with us. Your feedback regarding the check-in process, lack of air conditioning in the lobby, and denial of service at the bar has been noted. We are committed to improving our services and will address the issues raised, including accessibility concerns, with our team. We appreciate your feedback and hope to have the opportunity to welcome you back in the future."Best regards,

Dear Ms. Dumont,Thank you for your review, we already mentioned the improvement areas to the respective departments, as we are really concerned about our guests comfort, please receive a sincere apology about the inconvenient, we will take care of it, and hope you give us the opportunity of welcoming you back very soon,Respectfully

Dear Mr. Arrabal,We are very pleased to know that you enjoyed your vacation at Krystal Cancun, and we thank you on behalf of the entire team for your rating. We look forward to your next vacation.Cordially,

Dear Ms. Cerbu,Thank you for your review, we have already given the required feedback to the staff, as we are really concerned about our guests comfort, please receive a sincere apology about the inconvenient, we will take care of the issues you mentioned, and hope you give us the opportunity of welcoming you back very soon,Respectfully

Dear Ms. Sanchez,We are very pleased to know that you enjoyed your vacation at Krystal Cancun, and we thank you on behalf of the entire team for your rating. We look forward to your next vacation.Best Regards,

Dear Mr. Pacheco,Thank you for your review, we have already given the required feedback to the staff, as we are really concerned about our guests comfort, please receive a sincere apology about the inconveniences you had during your stay, we will take care of the issues you addressed, we hope you give us the opportunity of welcoming you back very soon,Respectfully

Dear Mr. Millitao,I thank you on behalf of the entire staff for your kind comment and rating. I would also like to share with you that all the comments from our guests always help us to improve and learn about your experience. Kind regards,

Dear Mr. Cardoza,Thank you for your rating. We appreciate your feedback, and we're glad to see that you had a positive overall experience with us.If there's anything specific we can improve to earn a perfect rating next time, please feel free to let us know. We look forward to welcoming you back soon.Best regards,

Dear Mr. Hoyuela,Thank you very much for writing to us and choosing us as your vacation hotel. We are delighted to know that you enjoyed our service and attention. We look forward to your return, so we can provide you with the best experience. Best regards,

Good afternoon dear Mr. Lashaquirria,On behalf of the hotel I want to offer you sincere apologies for the air conditioner inconvenient and the negative response you received for your request. Our guests comfort is the most important part of our service. I would like to invite you once again to visit us, and give us the chance to make your next stay as perfect and unforgettable as possible. Kind regards,

Dear Ms. Medina,Thank you very much for writing to us and for choosing us as your vacation option. We are pleased to know that you enjoyed your stay with us. We look forward to your return, so we can provide you with the best experience. Best regards,

Dear Ms. Tiffany,Thank you for your review, we have already given the required feedback to the staff regarding the issues inside each of the rooms you stayed, so we can improve the hotel facilities in order to provide the best possible service, as we are really concerned about our guests comfort, please receive a sincere apology about the inconvenient, we will take care of it, and hope you give us the opportunity of welcoming you back very soon,Respectfully

Dear Katherine,I thank you on behalf of the entire staff for your kind comment and rating. I would also like to share with you that all the comments from our guests always help us to improve and learn about your experience. We look forward to seeing you soon in this home.Respectfully,

Dear Edik,I thank you on behalf of the entire staff for your kind comment and rating. I would also like to share with you that all the comments from our guests always help us to improve and learn about your experience. We look forward to seeing you soon in this home.Best Regards,

Dear Rick,Thank you for your review and letting us know that the rooms could have an update, we will address this information to improve our rooms and provide each of our guests a better experience each time. Kind regards

I thank you on behalf of the entire staff for your rating. I would also like invite you to let us know how we can improve in order to receive a 5 out of 5 review. All the comments from our guests always help us to improve and learn about your experience. We look forward to seeing you soon in this home.Best Regards,

Dear Ms. AmyThank you for your review, could you explain to us in detail what happened during your stay? So we can give the proper feedback to our staff and do it much better each time. Please receive a sincere apology for the inconveniences you had during your stay.Respectfully.

Dear Mr. Isaac,Thank you for your review, We really appreciate your opinion, our team hardly works in the property, for giving the best to our guests, we would really like to welcome you back anytime, so you can enjoy again your stay, if you have further comments please do not hesitate in letting us know please

Mr. PabloThank you for your review, we will gladly await your return. Kind regards

Dear Nancy,Thank you for your review, We really appreciate your opinion, our team hardly works in the property, for giving the best to our guests, we would really like to welcome you back anytime, so you can enjoy again your stay, if you have further comments please do not hesitate in letting us know please Respectfully,

Dear Mr. Christian,Thank you very much for sending us your comments about Krystal Cancun, the destination par excellence in our country, our staff works hard to make your stay in our facilities as friendly and comfortable as possible, as well as enjoy a nice stay, made with care and detail, we hope to welcome you again and make your stay a great experience,Cordially yours,

Estimado huésped,Antes que nada le agradezco por tomarse el tiempo en compartirnos su puntuación. Nuestro objetivo principal es que todos nuestros huéspedes disfruten sus vacaciones y queremos que usted no sea la excepción. Nos gustaría que nos brindes más detalles de los inconvenientes que tuvo durante su estancia al correo econcierge.kcc@krystal-hotels.com, para poder hacer las observaciones necesarias para que todos nuestros huéspedes se lleven una grata experiencia. Saludos cordiales,

Dear Ms. Aner,Thank you very much for staying at Krystal Cancun during your trip to Cancun, the destination par excellence in our country, and for your kind opinion, our goal is to make your stay as comfortable as possible, so we will gladly welcome you on your next visit.Best regards,

Dear Ms. Elyse,Thank you very much for sending us your comments about Krystal Cancun, the destination par excellence in our country, our staff works hard to make your stay in our facilities as friendly and comfortable as possible, as well as enjoy a nice stay, made with care and detail, we hope to welcome you again and make your stay a great experience,Cordially yours,