5/5 Excellent
Verified traveller
20 Jan. 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NYX is a very nice, clean, safe and cozy place to stay. I lived in room 841, there was an elevator, and only 2 rooms per floor. Front desk stuff is very friendly and professional (thanx to Valeria for all your help in obtaining the room of my dream), they booked my transfer from and to the airport, also since according to Canadian requirements I had to have my covid test done to board the plane back to Canada, they booked appointment for me with a licensed and authorized clinic, the doctor drove to hotel and tested me (negative). Room cleaning was provided daily unless I did not want it; free bottled water was delivered to my room daily; beach towels were provided; there is entertainment organized at the pool area, and there is a pool bar there as well. My room had a fridge, 2 TVs, coffee machine, hair dryer, safe and a private balcony with a fantastic ocean view. I chose all-inclusive option and did not regret. There are 4 restaurants there: The Lobby restaurant for breakfasts, The Deck for Lunches and dinners (thank you Isandro, Azael, Misael, Joel, Carlos and many others whose names I just do not remember), Italian restaurant Chianti for dinners (thank you Juan for being my waiter, and also big thanx to Nadia, Itzel, Angel and chef Armando for delicious food and beautiful presentation) and Umami for dinners (thanx Chutima, chef Victor, Roni, Anayelli and Ernesto for tasty food and great service). All stuff was wearing face masks and hand sanitizer was offered everywhere.
Stayed 17 nights in Jan 2021
