expedia

Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of Emporio Cancun

Photo gallery

Featured image
On the beach, beach towels
On the beach, beach towels
4 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
4 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers

Emporio Cancun

3.5 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationMaya Cancun Museum3 min walk
    Popular LocationAquaworld16 min walk
    Popular LocationDelfines Beach18 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

Choose dates to view prices

Deluxe Double Room

4.3/5 guest room rating
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Deluxe Suite, 1 King Bed with Sofa bed, Ocean View

4.5/5 guest room rating
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Doble Room Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Swim up Double Oceanfront Only Adults

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Double Room, Ocean View

4.3/5 guest room rating
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Standard Room

4/5 guest room rating
  • 33 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Swim up King Oceanfront Only Adults

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Deluxe Suite, 1 King Bed with Sofa bed

4.3/5 guest room rating
  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

About this area

Cancun

Located on the beach, Emporio Cancun is in Cancun's Zona Hotelera neighbourhood. La Isla Shopping Mall and Market 28 are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Chac Mool Beach. Aquaworld and Cancun Interactive Aquarium are not to be missed. Looking to get your feet wet? Kayaking, scuba diving and waterskiing adventures can be found near the property.
Popular Location

What's nearby

  • Maya Cancun Museum - 3 min walk
  • Aquaworld - 16 min walk
  • Delfines Beach - 18 min walk
  • Ballenas Beach - 19 min walk
  • El Rey Ruins - 2 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive

Restaurants

  • CúA Culinary Artisans — 1 min walk
  • Bacoli Trattoria — 1 min walk
  • Captain's Cove - 3 min walk
  • El Conquistador - 15 min walk
  • Tempo By Martin Berasategui - 19 min walk

About this property

Emporio Cancun

3.5-star resort on the beach, near Maya Cancun Museum
At Emporio Cancun, hit the beach, dine on-site at CúA Culinary Artisans or enjoy a drink at one of the resort's 2 poolside bars. All 464 rooms offer free WiFi, coffee makers and TVs with cable channels. Other amenities available to guests include free bottled water, hairdryers and safes.
Emporio Cancun offers 464 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Televisions come with cable channels.

This Cancun resort provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 35 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: USD 18 for adults and USD 10 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 5 bars/lounges

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • Children's pool

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 5 meeting rooms
  • Conference space (8288 square feet)

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Entertainment

  • 55-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Iron/ironing board
  • Phone
  • Safe

Similar properties

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 80

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 18 for adults and USD 10 for children (approximately)
  • Valet parking fee: USD 35 per night
  • Late check-out fee: USD 80 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort
Emporio Cancun Resort
Emporio Cancun Cancun
Emporio Cancun Resort Cancun

Frequently asked questions

Can I cancel my reservation for free at Emporio Cancun and receive a full refund?
Yes, Emporio Cancun offers free cancellation on select room rates, because flexibility matters! Please refer to Emporio Cancun cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Emporio Cancun?
As of 18 Apr. 2021, prices found for a 1-night stay for 2 adults at Emporio Cancun on 2 May 2021 start from AU$165, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Emporio Cancun have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 10:00 PM.
Is Emporio Cancun pet-friendly?
No, pets are not allowed at this property.
How much is parking at Emporio Cancun?
Valet parking is available for USD 35 per night. Limited spots are available.
What time is check-in at Emporio Cancun?
Check-in is from 3:00 PM - anytime.
What time is check-out at Emporio Cancun?
Checkout is at noon. Late checkout is available for USD 80 (subject to availability).
Where is Emporio Cancun located?
Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Ballenas Beach, Aquaworld and Delfines Beach. El Rey Ruins and Maya Cancun Museum are also within 2 miles (3 km).

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 505 out of 985 reviews
5 - Excellent 51%
Rating 4 - Good. 279 out of 985 reviews
4 - Good 28%
Rating 3 - Okay. 99 out of 985 reviews
3 - Okay 10%
Rating 2 - Poor. 51 out of 985 reviews
2 - Poor 5%
Rating 1 - Terrible. 51 out of 985 reviews
1 - Terrible 5%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y con respecto a protocolo por pandemia igual. Cuidan todo detalle. Súper recomendado
Stayed 2 nights in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien pero les falto mas variedad en su comida.
Stayed 3 nights in Apr 2021

3/5 Okay

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The room cleaning staff wasn’t great. Sometimes they wouldn’t clean my room. Room service food is bad. Beach was clean and pool area was good. I didn’t like how they over charged me for my son. Will not stay there again.
Stayed 7 nights in Mar 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beware!!! All inclusive is not all inclusive. Paid $55 per night per person for all inclusive package. The 3 restaurants that they have advertised is actually 1 restaurant and 2 areas that offer buffet style for breakfast and the other area buffet style dinner. The options were just ok for both.The Italian restaurant is small and reservation only with also just ok food. I ordered spaghetti with seafood and it tasted like canned tomato sauce, seafood flavorful but very little of and pasta was cooked al dente which was fine. Although we purchased the all inclusive, there is a charge for room service, a charge for bottled water, a charge for soda cans or beer cans. So your only option is tap everything. The snack bar menu by the beach has a great menu which is offered all day until 6pm. The fish ceviche was fresh, perfect in taste, nachos with beef were great, shrimp empanadas were good. I didn’t have the burger and fries but it looked good if you are interested in having American food. Most of the employees were friendly with the exception of the front desk, surprisingly. They didn’t seem to have that genuine caring attitude, they were almost robotic even during down times. I worked in hotels for over 15 years so I notice things that stand out. Emporio, unfortunately does not. I could have booked a better quality hotel with a real offer of ALL INCLUSIVE. If you are a beach lover like me, the ocean is clean and clear unlike my previous hotel but waves are very rough.
Stayed 4 nights in Apr 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’d recommend this place
Stayed 1 night in Apr 2021

Supercharge your planning powers

Use the Expedia app to organise your entire trip and find mobile-exclusive deals on the go.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code