Emporio Cancun

Photo gallery for Emporio Cancun

Primary image
On the beach, beach towels
On the beach, beach towels
4 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
4 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers

Overview of Emporio Cancun

Emporio Cancun

4.0 star property

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500

Explore the area

  • Popular LocationAquaworld16 min walk
  • Popular LocationDelfines Beach19 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
  • Popular LocationLas Americas Cancun Mall40 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, Emporio Cancun is in Zona Hotelera, a neighbourhood in Cancun. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Chac Mool Beach. Travelling with kids? Don't miss Aquaworld and Ventura Park Cancun. Looking to get your feet wet? Kayaking, scuba diving and waterskiing adventures can be found near the property.

What's nearby

  • Maya Cancun Museum - 3 min walk
  • Aquaworld - 16 min walk
  • Delfines Beach - 19 min walk
  • El Rey Ruins - 3 min drive
  • Las Americas Cancun Mall - 40 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • Xkat-ik - 4 min walk
  • Da Vinci - 4 min walk
  • Pina Colada - 4 min walk
  • Mole - 20 min walk
  • Fantino - 3 min drive

About this property

Emporio Cancun

Upscale resort on the beach, with 4 outdoor swimming pools
At Emporio Cancun, hit the beach, dine on-site at CúA Culinary Artisans or enjoy a drink at one of the resort's 2 poolside bars. All 450 rooms offer WiFi, room service and TVs with cable channels. Other amenities available to guests include coffee makers, hairdryers and safes.
Emporio Cancun offers 450 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 0 per day)

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: USD 20 for adults and USD 12 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • Children's pool
  • Playground
  • Spa services

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Conference space (8288 square feet)
  • Meeting rooms - 5

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 80

Special check-in instructions

Front desk staff will greet guests on arrival
This property’s New Year's Eve gala dinner on December 31, 2022 includes 2 adults. Additional fees apply per extra adult and child, to be collected directly at the property.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 12 for children (approximately)
  • Fee for in-room wireless Internet: USD 0 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per day (rates may vary)
  • Late check-out fee: USD 80 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort
Emporio Cancun Resort
Emporio Cancun Cancun
Emporio Cancun Resort Cancun

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 559 out of 1034 reviews
5 - Excellent 54%
Rating 4 - Good. 263 out of 1034 reviews
4 - Good 25%
Rating 3 - Okay. 100 out of 1034 reviews
3 - Okay 10%
Rating 2 - Poor. 49 out of 1034 reviews
2 - Poor 5%
Rating 1 - Terrible. 63 out of 1034 reviews
1 - Terrible 6%

4.5/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4.3/5

Eco-friendliness

2/5 Poor

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Front desk staff extremely rude, slow and helpless, stayed for 6nights and only got housekeeping service once 😡👎
Stayed 6 nights in May 2022

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very limited services and pricey food if you don’t have all inclusive. And it’s very pricey per night for just basic service
Stayed 4 nights in May 2022

4/5 Good

Travelled with partner
Older property with adult pool, kids pool and on the beach. Not many food options around except for high end restaurants.
Stayed 3 nights in Apr 2022

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: This is a nice property, I found the room and property areas clean. Also very nice beach views and pools. Seems like the staff do a good job on the upkeep of the property. Most staff was very nice and accommodating, except for the woman working at the towel booth on the beach. Cons: The food at this resort is not good, both the buffet food and restaurant food. And there is a charge for delivery of food when room service is ordered. The food options and food itself needs improvement. I do not advise ordering the meal plan. Long check in process For some reason they don’t like to provide wash cloths. Had to ask for them daily. Stay was boring. There were no activities for guests, no games, parties, pool activities, etc. if you are looking to stay somewhere with activities, this is not the place.
Stayed 7 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything in the hotel,didn't pay for anything extra. Love it
Stayed 3 nights in May 2022