Serves lunch and dinner

Reviews of Rydges Canberra

4 out of 5
Rydges Canberra
Corner Canberra Ave & National Circuit, Forrest, ACT

Reviews

7.8

Good

Rating 10 - Excellent. 170 out of 478 reviews" "
Rating 8 - Good. 155 out of 478 reviews" "
Rating 6 - Okay. 80 out of 478 reviews" "
Rating 4 - Poor. 52 out of 478 reviews" "
Rating 2 - Terrible. 21 out of 478 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Tristan, Wattle Grove

Disliked: Staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Heather

Stayed 1 night in Mar 2024

6/10 Okay

Lorella, LANG LANG

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Nothing good at Rydges Canberra. Entering the hotel, there was a strong smell of perfume, I think it came from the carpet. Wash it, instead of pouring litres of deodorant on top of it! Clean it properly. The morning after I woke up with a headache due to that smell. Absurd! At check-in we had to wait more than 20 minutes because the room wasn't ready yet. Not a good start! Old premises and dirty room, bathroom with mould in the shower wall tiles. Bed was comfy enough and clean. Kettle and small fridge were full of dust. Bar service: awful. Although we had breakfast included in our promotion, we decided to get something from the bar. It took them more than 10 minutes to bring us 1 long black coffee and 1 cappuccino. If you call that dirty black water coffee, you don't know what coffee really is. The only positive thing was the free undercover and secured parking. Well, free... It surely was included in the total price. Sorry but we won't be coming back anytime soon.
Stayed 1 night in Mar 2024
Response from ali on 21 Mar 2024
Dear Lorella,Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the multiple issues you encountered during your stay at our hotel. It is disheartening to learn that we fell short of meeting your expectations, and we deeply regret any inconvenience and discomfort you experienced.We apologize for the strong smell of perfume you noticed upon entering the hotel and the delay in preparing your room upon check-in. Your concerns regarding cleanliness, including the presence of mould in the shower tiles and dust in the kettle and fridge, are unacceptable and will be addressed with our housekeeping team immediately. Additionally, we regret that you found the bar service to be subpar and that the coffee did not meet your expectations.Your feedback regarding these matters is invaluable to us, and we will take immediate action to rectify the issues you've highlighted to ensure that they are not repeated in the future.We're glad to hear that you found the bed comfortable and clean and that you appreciated the free undercover and secured parking. However, we understand that these positives may not have been enough to offset the overall negative experience you had with us.We sincerely apologize for the shortcomings you experienced during your stay and understand your decision not to return. We hope that you will reconsider and give us another opportunity to exceed your expectations in the future. If you choose to do so, please reach out to us directly, and we will ensure that your next stay with us is nothing short of exceptional.Once again, we apologize for the inconvenience and disappointment caused. Thank you for sharing your feedback with us, and we wish you all the best in your future travels.Warm regards,Ali Duty Manager Rydges Canberra

8/10 Good

jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my requirements. Carpark boom gate an issue every time on departing
Stayed 1 night in Mar 2024
Response from ali on 21 Mar 2024
Dear Jan,Thank you for sharing your feedback with us regarding your recent stay at our hotel. We're delighted to hear that our facilities met your requirements and that you had an overall positive experience.However, we apologize for any inconvenience caused by the issue with the car park boom gate upon departure. Your feedback regarding this matter is appreciated, and we will address it with our team to ensure smoother experiences for our guests in the future.Thank you for bringing this to our attention, and please accept our apologies for any inconvenience it may have caused. Your satisfaction is important to us, and we appreciate your understanding as we work to improve our services.If there is anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly.We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,AliDuty ManagerRydges Canberra

6/10 Okay

Malkat

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
Upgrade was awesome by the first staff member. The room was fantastically massive. Kitchen is terribly outdated, constant fan that you can’t turn off and no towels in the swimming pool area. Breakfast buffet was actually nice although I was a little disappointed by the dinner prices especially when the menu doesn’t offer any kids meals? With three rooms booked between my family and I not one room had a phone. When using our own to speak to reception about the bathrooms flooding with water because of terrible engineering I’m imagining, we were on hold for so long we hung up! There were no rude staff; in fact, each and every one of them were all smiles. I maybe would stay again if I were stuck but I’d keep in mind to ask them beforehand for everything that was missing; including basic soaps, cups and maybe more than 3 towels for 4 people.
Stayed 1 night in Mar 2024
Response from ali on 21 Mar 2024
Dear Malkat,Thank you for your feedback regarding your recent stay with us. We're pleased to hear you enjoyed the room upgrade and found the space to your liking.We apologize for the inconveniences you encountered during your stay, including the issues with the kitchen, the constant fan, and the lack of towels in the pool area. Rest assured, we are addressing these matters promptly to ensure a more comfortable experience for our guests.Regarding the menu and amenities, we appreciate your comments and will take them into consideration for future improvements. We regret any inconvenience caused by the absence of phones in the rooms and the difficulty in reaching reception promptly.We're glad to hear that our staff left a positive impression with their friendly demeanor, despite the challenges you faced. Your feedback regarding missing amenities will help us ensure a more seamless experience for our guests in the future.Thank you for considering staying with us again. Please feel free to reach out to us in advance of your next visit, and we'll do our best to accommodate your needs.Warm regards,AliDuty ManagerRydges Canberra

8/10 Good

Peter

Liked: Cleanliness, staff & service
Was a little dirty
Stayed 3 nights in Feb 2024
Response from ali on 21 Mar 2024
Dear Peter,Thank you for sharing your feedback with us regarding your recent stay at our hotel.We appreciate your honesty and are glad to hear that overall, your stay was satisfactory, as reflected in your rating of 4/5. However, we are concerned to learn that you found some areas to be a little dirty. Please accept our sincere apologies for any cleanliness issues you encountered during your visit.Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we take cleanliness very seriously. Your feedback has been shared with our housekeeping team, and we will take immediate steps to address any areas that may have been overlooked.We value your patronage and hope that despite this issue, you were still able to enjoy your time with us. If there is anything else we can do to improve your experience or if you have any further feedback to share, please do not hesitate to reach out to us.Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you back for a more flawless stay in the future.Warm regards,AliDuty ManagerRydges Canberra

8/10 Good

may

Liked: Amenities, property conditions & facilities
Cool Amenities, safe and quiet place
Stayed 1 night in Feb 2024
Response from aa on 21 Mar 2024
Dear May,Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate hearing about your experience, as it helps us understand how we can better serve our guests.We're glad to hear that you found our amenities appealing and that you felt safe and comfortable during your time with us. However, it's concerning to learn that your overall experience didn't meet your expectations.We sincerely apologize for any shortcomings you may have encountered during your stay. We strive to provide a memorable and enjoyable experience for all of our guests, and we regret if we fell short in any way.If you would like to provide more details about your experience or discuss any specific areas where we can improve, please feel free to reach out to me directly. Your feedback is invaluable to us as we work to enhance our guest experience.Thank you again for sharing your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.Warm regards,AliDuty ManagerRydges Canberra

8/10 Good

David

Restaurant not open on Sunday
Stayed 1 night in Feb 2024
Response from aa on 11 Feb 2024
Good evening David,Thank you for your positive 4/5 review! We're delighted to hear that you had a good experience. If there are any specific aspects you particularly enjoyed or any suggestions for improvement, please let us know. Your feedback is important to us.Regards,AliDuty ManagerRydges Canberra

2/10 Terrible

Dhananjaya Murthy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Why to pay extra for car park? No body answered the room service one chair in the room for 4 guests kettle to be kept on carpet to access power point one bed side table for 2 double beds/4 people? Manager refuse to warm the food in their microwave which other staff obliged to do so. Not Happy not consider again
Stayed 1 night in Jan 2024
Response from ali on 30 Jan 2024
Good evening,We sincerely apologize for the challenges you faced during your stay. Your feedback is crucial, and we regret any inconvenience caused.Regarding the extra charge for parking, we understand your concern. We will review our policies to ensure transparency and fairness for our guests.The issues with room amenities and service are not reflective of our standards, and we appreciate you bringing them to our attention. We will address these concerns promptly to improve our offerings and ensure a more comfortable stay for our guests.Your dissatisfaction with the microwave service is noted, and we will communicate your experience with our team to ensure a more consistent approach to guest requests.We understand your disappointment, and we hope to have the opportunity to regain your trust during your future visits. If there's anything more, you'd like to discuss or clarify, please feel free to reach out directly.Regards,Arslan AliDuty MangerRydges Canberra

2/10 Terrible

Natasha-Katie

Stayed 1 night in Dec 2023
Response from aa on 11 Feb 2024
Good evening Natasha,We're sorry to hear about your dissatisfaction. If you have specific details or concerns you'd like us to address, please provide more information so that we can work to improve and enhance our services. Your feedback is valuable, and we aim to ensure a better experience for our guests.Regards,AliDuty Manager Rydges Canberra

8/10 Good

Peter

Stayed 2 nights in Nov 2023
Response from a on 11 Feb 2024
Good evening Peter,Thank you for your positive review. We're pleased to hear you had a satisfactory experience. If there are any additional suggestions or feedback you'd like to share to help us improve further, feel free to let us know.Regards,AliDuty ManagerRydges Canberra

2/10 Terrible

Maria Camila

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Some of the staff were very arrogant, couldn’t use the gym, spa facilities even though they said that I could use them but had to ask 3 times and all 3 times they said “tomorrow”… Had to ask for towels, soap and shampoo because the room didn’t have any of these. None of the stuff seemed like they cared. Not a good experience.
Stayed 2 nights in Nov 2023

6/10 Okay

Chun Hei Gabriel

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from aa on 11 Feb 2024
Good evening Chun,Thank you for your review, and we appreciate your feedback. If there are specific areas where we can improve and earn a higher rating from you, please let us know. We value your input and strive to provide the best possible experience for our guests.Regards,AliDuty ManagerRydges Canberra

6/10 Okay

Jackie

Stayed 1 night in Nov 2023

8/10 Good

Colin

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Telephone and table very dirty
Stayed 2 nights in Nov 2023

6/10 Okay

kelly

Travelled with family
Liked: Property conditions & facilities
The room was not very clean shower and air vents full of dust. Air con in the room the temperature couldn’t be regulated
Stayed 1 night in Nov 2023

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth efficiency. Helpful staff. Lovely area.
Stayed 1 night in Nov 2023

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, well kept. We stayed a Friday night and they were charging $18 for parking on site. Street parking was free for weekends and after 5pm only a few meters away. The place was nice and would stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Junior

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at Rydges
Staff very professional, very clean parking available at all times. Food was awesome Keep up tke good work
Stayed 1 night in Oct 2023

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay, convenient for what we needed.
Stayed 1 night in Oct 2023

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
handy to things

6/10 Okay

Lee

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Apart from the pool not being available and not being notified of this until the day prior to check in, the bed mattress was awefull I spent the night rolling into my husband in the dip in the middle. It was most difficult to sleep on a sloping mattress. It was not what I had expected having stayed at this property before.
Stayed 1 night in Oct 2023

2/10 Terrible

Jennifer

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I didn’t like the room layout at all and it felt very sparse and the ‘convenience’ items and facilities were dismal
Stayed 1 night in Oct 2023

10/10 Excellent

Suman

Stayed 1 night in Oct 2023

6/10 Okay

Guseppe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice but staff gave average service. The room wasn't great, yet we were charged $600 per night! Parking fee of $18 per night was unwelcome.
Stayed 2 nights in Sep 2023

2/10 Terrible

Augusto

Disliked: Cleanliness, staff & service
Glassware Brocken in the hallway and had to wait for over two hours to check it because room was not ready for checking n bar staff couldn’t work out whether they can accept cash or card only Will be not recommending to anybody!
Stayed 2 nights in Sep 2023

4/10 Poor

Ken

Travelled with partner
Disliked: Staff & service
Air conditioning did not work, Coffee cold, Buffet breakfast not as extensive as it use to be. This Hotel use to be a great place to stay, it is now run by unprofessionals & no disciplinary action for the noise that we had to endure during our 3 night stay. No Customer service overall. They use to have fruit at Reception - no more
Stayed 2 nights in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience in this hotel was exactly what we expected, we couldn't really fault anything from the check-in process to the room and the parking facilities. All staff interactions were pleasant and they are clearly well trained, property clean enough and the room quite large for the four of us. Just a pity the pool area was unavailable due to maintenance but not a problem - we look forward to coming again in the future and might then be able to enjoy it.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mariati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located
It was fine. Big bed, nice breakfast if booked online. Parking is extra. Location quite central.
Stayed 1 night in Sep 2023

6/10 Okay

Fiona

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean & tidy. No convienient powerpoints in room. low to floor or in b/room. 1 b/side table beppeople.
Stayed 3 nights in Sep 2023
Response from Rydges Canberra on 26 Sept 2023
Hi Fiona,Thanks for the feedback and we do hope to have an opportunity to look after you again.

6/10 Okay

Thi

Travelled with family
OK room with average breakfast
OK experience. Buffet breakfast was average and not worth the price paid. Should have saved the money and have breakfast at a cafe outside. Would hav much better, friendlier service then.
Stayed 1 night in Sep 2023
Response from Rydges Canberra on 26 Sept 2023
Hi Thi,Thanks for the feedback, your feedback will be passed on to the management for further review. We look forward to welcoming you again.

10/10 Excellent

Allison

Liked: Cleanliness
Great stay
Stayed 1 night in Sep 2023
Response from Rydges Canberra on 26 Sept 2023
Hi Allison,Thanks for the perfect score and we do hope to have an opportunity to look after you again.

4/10 Poor

Tom

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Pool closed and unavailable. Was disappointing with the kids.
Stayed 2 nights in Sep 2023
Response from Rydges Canberra on 26 Sept 2023
Hi Tom,Thanks for the feedback, unfortunately the pool had to be closed due to maintenance issues but it is now back up and running. We do hope to have an opportunity to look after you again.

4/10 Poor

Peter

Liked: Cleanliness, staff & service
Disliked: Amenities
Aesthetically the property has improved substantially since my previous visit many years ago. Unfortunately the A/C in my room was not working, so I spent part of the night lying on sofa cushions in the bathroom trying to cool down. If only I had been able to open the room's window, which had been riveted shut, it would have made all the difference as the night air was cool. The phone in the room was also not working, so I had to change out of my pyjamas to walk down to reception to place a room service order. Not the end of the world, but definitely and inconvenience. The staff were very polite, but didn't go that extra step and show the initiative I expected when such problems were presented to them.
Stayed 1 night in Sep 2023

8/10 Good

Nigel

Business traveller
One night stay for government gig. Location very handy. Pool was shut which was disappointing and not communicated prior to booking. Hotel good, brekky good, staff good. Suggest having separate barista and breakfast signer-inner as that slowed everything down in the morning. Also 7am start is quite late for a week day so suggest change to 6.30
Stayed 1 night in Sep 2023
Response from Rydges Canberra on 26 Sept 2023
Hi Nigel,Thanks for providing us with an extensive feedback on your recent stay here at Rydges Canberra. We do hope to have an opportunity to look after you again.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stop over
Stayed 1 night in Sep 2023
Response from Rydges Canberra on 26 Sept 2023
Hi Elizabeth,Thanks for the kind words and we look forward to welcoming you again.

6/10 Okay

Alan

Door keys didn't work
Stayed 1 night in Aug 2023
Response from Rydges Canberra on 26 Sept 2023
Hi Alan,Thanks for the feedback and we genuinely apologise for the inconvenience caused. Our new door locks have arrived and this will eliminate the door key issues.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was great and hotel amazing. Breakfast was cold.
Stayed 1 night in Sep 2023
Response from Rydges Canberra on 26 Sept 2023
Hi Alicia,Thanks for the kind words and we apologise in regards with the breakfast which you found cold. We look forward to welcoming you again and your feedback in regards with breakfast will be passed on to the management for further review.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Two good stays. Only dissatisfaction is that the buffet breakfast is not hot, only warm.
Stayed 1 night in Aug 2023
Response from Rydges Canberra on 3 Sept 2023
Hello David,Thank you for your feedback. We're very sorry about this and we will pass this to our restaurant team.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Has all you need for a stay in the political heart of Canberra, with proximity to many attractions
Stayed 2 nights in Aug 2023
Response from Rydges Canberra on 3 Sept 2023
Hello Michael,Thank you so much for your feedback.

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, amenities
Property had good presentation but car park spaces were very small and my large car having another car parked next door made it impossible to open drivers door. Many spaces were too small for a large car.
Stayed 1 night in Aug 2023
Response from Rydges Canberra on 3 Sept 2023
Hello Christopher,Thank you for your feedback. We will pass this to hotel management team.

8/10 Good

marc

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Gym was clean and functional.
Stayed 1 night in Aug 2023
Response from Rydges Canberra on 3 Sept 2023
Hello Marc,Thank you so much for your feedback.

6/10 Okay

Stella

Stayed 1 night in Aug 2023
Response from Rydges Canberra on 3 Sept 2023
Hello Stella, Thank you for your feedback.

10/10 Excellent

Damian

Stayed 1 night in Aug 2023
Response from Rydges Canberra on 26 Sept 2023
Hi Damian,Thanks for the perfect score and we do hope to have an opportunity to look after you again.

8/10 Good

Robert

Stayed 1 night in Aug 2023
Response from Rydges Canberra on 3 Sept 2023
Hello Robert,Thank you for your feedback.

10/10 Excellent

Sam

Stayed 1 night in Jul 2023
Response from Rydges Canberra on 3 Sept 2023
Hello Sam,Thank you for your feedback.

10/10 Excellent

Pornnapa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Rydges Canberra on 6 Aug 2023
Hi,Thanks for the perfect score and we look forward to welcoming you again.

4/10 Poor

Alex

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room carpet was very dirty. As well the doors, I guess someone spilled the coffee but it was not cleaned. They also left shampoo bottles probably from previous guests as one bottle was empty and another one was half full.
Stayed 1 night in Jul 2023
Response from Rydges Canberra on 24 July 2023
Hello Alex, thank you for taking the time to review your recent stay with us. We are disappointed to hear your feedback about the room. This is not in keeping with our usual high standard that is maintained, so next time you book with us please note this conversation in the booking notes so we can ensure we make your stay experience above and beyond the usual. Looking forward to welcoming you again in the future. Warm regards.

6/10 Okay

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Good Value
Listing did not say that Parking while available had to be paid for. Breakfast was way overpriced.
Stayed 1 night in Jul 2023
Response from Rydges Canberra on 24 July 2023
Hello Denis, thank you for providing valuable feedback from your recent stay. We would like to extend apologies that we were not able to meet all your expectations during your stay and will ensure your comments are taken into account when management review the hotels operation. I see that you booked through a third party website, unfortunately some of these websites do not always have the latest information on all the hotels they sell for, however our direct website will always have the most up-to-date information so it is worth reviewing this as well alongside your booking. Warm regards.