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Reviews of Ramada Encore by Wyndham Belconnen Canberra

4 out of 5
Ramada Encore by Wyndham Belconnen Canberra
110 Benjamin Way, Belconnen, ACT

Reviews

8.0

Very good

Rating 10 - Excellent. 313 out of 1000 reviews" "
Rating 8 - Good. 407 out of 1000 reviews" "
Rating 6 - Okay. 184 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Adam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel was fine but was advertised on Expedia that bar and other facilities were available. The restaurant was closed as was the bar. Expedia let us down on this one with out of date information.
Stayed 1 night in Apr 2024
Response from RAMADA TEAM on 13 Apr 2024
Dear Guest, Thank you for choosing us. We appreciate your feedback and try to get in touch with the Expedia for the same. ThanksRAMADA TEAM

6/10 Okay

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 10 Apr 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your rating and Look forward to welcoming you back on your next visitKind RegardsGuest Services

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and tidy and comfortable and close
Stayed 1 night in Apr 2024
Response from Ramada team on 8 Apr 2024
Thank you for staying with us and sharing feedback.

10/10 Excellent

Rosemary

Travelled with family
Did not receive a text to access the locked box and had to phone and disturb so done for Iate access
Stayed 2 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your rating and Look forward to welcoming you back on your next visitKind RegardsGuest Services

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel could not have been much better for the price. We had a good night sleep.
Stayed 1 night in Mar 2024
Response from Guest Services on 30 Mar 2024
Thank you for choosing to stay at Ramada Encore.We appreciate your Feedback and Look forward to welcoming you back on your next visitKind Regards Guest Services

8/10 Good

gavin, GRANDE PRAIRIE

Liked: Cleanliness, staff & service
Disliked: Amenities
Just an old property with no love ! Although bed was good as was shower and the internet was worse than dial up ! Just don’t over pay !
Stayed 1 night in Mar 2024
Response from Guest Services on 30 Mar 2024
Thank you for choosing to stay at Ramada Encore.We appreciate your Feedback and Look forward to welcoming you back on your next visitKind Regards Guest Services

6/10 Okay

Ching Woo

Travelled with partner
Liked: Staff & service
Staff was excellent and courteous and patient. but construction at the next building was very noisy and started very early at 7am making sleep impossible then.
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your rating and Look forward to welcoming you back on your next visitKind RegardsGuest Services

2/10 Terrible

Gina

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
a lot of noise, no food, no internet and I didn't feel safe at all
Stayed 1 night in Mar 2024
Response from Guest Services on 25 Mar 2024
We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Guest Services

10/10 Excellent

niket

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious room, bathroom. Ample parking and that to free. Convenient location.
Stayed 2 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Thank you for choosing Ramada Encore Canberra. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Guest Services

10/10 Excellent

chanthaly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice & polite.
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you for choosing Ramada Encore Belconnen. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Many thanks and kind regards,Guest Services

4/10 Poor

Cirenia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We had to call in advance for having two single beds in one room instead of a double bed. We thought this was already stated when we booked.
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
We deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Many thanks,Guest Services

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic accommodation for budget price-good for overnight stay
Stayed 1 night in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you for choosing Ramada Encore Belconnen. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Many thanks and kind regards,Guest Services

10/10 Excellent

man ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you for choosing Ramada Encore Belconnen. We are thrilled to hear that you enjoyed your stay. Our team pride themselves on creating memorable experiences for our guests and we appreciate you taking the time to provide your feedback. We hope to see you again soon!Many thanks and kind regards,Guest Services

6/10 Okay

Andrew

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
A bit tired and poorly maintained with a few broken or loose fittings etc. Noisy hot water system (knocking pipes when first turned on) and wildly varying temperatures while showering.
Stayed 2 nights in Feb 2024
Response from Guest Services on 27 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice but they need to fix the bathroom which has water coming through the floor. It can be dangerous to slip
Stayed 4 nights in Feb 2024
Response from Guest Services on 25 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Tupp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on 25 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for our trip. Excellent shopping facilities, local lake parkland and easy access to all Canberra has to offer. The spacious unit had excellent appointments. Highly recommended!
Stayed 3 nights in Feb 2024
Response from Guest Services on 15 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities, value and location for our purposes.
Stayed 1 night in Feb 2024
Response from Guest Services on 15 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 Okay

Suzanne

Business traveller
Disliked: Property conditions & facilities
Gym closed and restaurant and bar closed.
Response from Guest Services on 8 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

2/10 Terrible

Eded

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Old and run down, dirty - more so a 2 star than 4, pictures online deceiving
Stayed 1 night in Jan 2024
Response from Guest Services on 6 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 Okay

Glenn

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
Decor was outdated and not that great. Toilet cistern constantly leaked, ripped carpet in bedroom. Fridge cupboard area stunk. Not thoroughly cleaned each day we stayed for 5 nights booked and paid for 2 rooms. No food facilities only vending machines. Main door to our rooms form carpark would not lock and bottom damaged.
Stayed 5 nights in Jan 2024
Response from Guest Services on 30 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Keng

Liked: Cleanliness, staff & service
More like a motel
Stayed 2 nights in Jan 2024
Response from Guest Services on 30 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

4/10 Poor

Vanessa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very run down and needs updating. It had a very strange vibe. Upon arrival the toilet had toilet paper and hair all in it. Beds were comfortable, but I would not recommend this hotel to anyone.
Response from Guest Services on 20 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

Mirkku

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
.Nice place to stay. Had a few problems on arrival but these were sorted by reception very quickly.
Stayed 2 nights in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything that we needed Would stay there again
Stayed 1 night in Jan 2024
Response from Guest Services on 14 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay clean rooms and secure
Stayed 1 night in Jan 2024
Response from Guest Services on 18 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Leah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed, neat and clean, good location for me. Good value option.
Stayed 1 night in Jan 2024
Response from Guest Services on 14 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 Okay

Glenn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
While we only stayed the one night. We had the air con leaky a bunch of water on the table below narrowly missing my laptop and camera battery chargers. There was that much we needed a towel from the bathroom to dry it up. But once I turned it off the leaking stopped. Also the pipe rattle from when others were using water was very bad, especially at 7am. Other than that our stay was ok.
Stayed 1 night in Jan 2024
Response from Guest Services on 14 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

David

Stayed 3 nights in Jan 2024
Response from Guest Services on 1 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

Ansu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 10 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

4/10 Poor

Michael

Business traveller
Disliked: Property conditions & facilities, room comfort
Book here for my 3 staff because it had a restaurant, only to gind it has been closed down
Stayed 3 nights in Jan 2024
Response from Thank you for choosing to stay at Ramada Encore W on 10 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 Okay

Frank

Liked: Cleanliness, property conditions & facilities
Markets in to the back of the hotel have noisy air conditioning which impacted on night rest when the window was opened instead of air conditioning. All else was pretty good.
Stayed 2 nights in Jan 2024
Response from Guest Services on 10 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on 10 Jan 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

4/10 Poor

Harold

Stayed 1 night in Dec 2023
Response from Guest Services on 31 Dec 2023
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Julie

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Guest Services on 31 Dec 2023
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Meg Ranie

Liked: Cleanliness
Nice, tidy and clean
Response from Guest Services on 6 Feb 2024
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

Julie-Ann

Stayed 1 night in Dec 2023
Response from Guest Services on 23 Dec 2023
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Reg

Stayed 1 night in Dec 2023
Response from Guest Services on 14 Dec 2023
Thank you for choosing to stay at Premier hotel & ApartmentsWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Kenneth

Liked: Cleanliness, staff & service
Clean comfortable and quiet accommodation ideal for a work trip on a tight budget.
Stayed 3 nights in Dec 2023
Response from Guest Services on 14 Dec 2023
Thank you for choosing to stay at Premier hotel & ApartmentsWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Overnight stay - comfortable and clean. Not much to eat close by but the hotel has a restaurant.
Stayed 1 night in Dec 2023
Response from Guest Services on 14 Dec 2023
Thank you for choosing to stay at Premier hotel & ApartmentsWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

gaoxiang

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Dec 2023
Response from Guest Services on 14 Dec 2023
Thank you for choosing to stay at Premier hotel & ApartmentsWe appreciate your feedback and look forward to welcoming you backGuest Services

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome. Good, big room and an opening window which I love. Only fault would be no green tea bags...who drinks chamomile tea?
Stayed 1 night in Dec 2023
Response from Guest Services on 14 Dec 2023
Thank you for choosing to stay at Premier hotel & ApartmentsWe appreciate your feedback and look forward to welcoming you backGuest Services

4/10 Poor

Annie

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Odour in bathroom, siren sound from shower taps, tear in curtain looking onto car park had to close all the time, builders working outside early, tv didnt work and not in bedroom.
Stayed 1 night in Dec 2023
Response from Guest Services on 14 Dec 2023
Hi AnnieWe deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future. Guest Services

2/10 Terrible

Hoda

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has to be one of my worst stays. The power went off twice while we were there. The first time, we only noticed in the morning and left for the whole day and then it was finally on. The next time we had to take all of our stuff and move to another unit that wasn't even cleaned well. I've told them upon check out my concerns and they said they would reach out back to us, and we haven't heard from them after 5 days. Complete disappointment.
Stayed 3 nights in Nov 2023
Response from Guest Services on 6 Dec 2023
Hi HodaWe deeply regret that your recent stay did not meet your expectations. Please accept our apologies for any inconvenience you encountered. We take your feedback seriously and will address the issues you've highlighted with our team. We hope you'll consider giving us another chance to provide you with a better experience in the future.Many thanks,Guest Services

8/10 Good

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only drawback for my wife and I was that we had to climb the stairs, both have difficulty climbing stairs, wish there was a lift available.
Stayed 2 nights in Nov 2023
Response from Guest Services on 30 Nov 2023
Thank you for choosing to stay at Premier hotel & ApartmentsWe appreciate your feedback and look forward to welcoming you backGuest Services

4/10 Poor

Amy

Stayed 1 night in Nov 2023
Response from Guest Services on 23 Dec 2023
Thank you for choosing to stay at Ramada EncoreWe appreciate your feedback and look forward to welcoming you backGuest Services

6/10 Okay

Betty

Disliked: Staff & service, amenities, property conditions & facilities
Tired looking and carpet needs replacing all over. Coffee very nice. Came across it myself Staff not welcoming, but indifferent. Wouldn’t pay more than I did
Stayed 1 night in Nov 2023
Response from Guest Services on 30 Nov 2023
Thank you for choosing to stay at Premier hotel & ApartmentsWe appreciate your feedback and look forward to welcoming you backGuest Services

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a friendly place to stay.
Stayed 3 nights in Nov 2023
Response from Guest Services on 30 Nov 2023
Thank you for choosing to stay at Premier hotel & ApartmentsWe appreciate your feedback and look forward to welcoming you backGuest Services