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Reviews of Brassey Hotel

4 out of 5
Brassey Hotel
Belmore Gardens & Macquarie Street, Barton, ACT

Reviews

8.8

Excellent

Rating 10 - Excellent. 504 out of 1000 reviews" "
Rating 8 - Good. 380 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 8 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Business traveller
Liked: Staff & service, amenities
Older property with very small rooms old bathrooms and little to no parking.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Hi Andrew,Thank you for taking the time to review. I can see you booked a standard room. Should you return I would recommend a superior room which is quite a bit larger.We look forward to welcoming you back again.Regards Guest Services

10/10 Excellent

Tylah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the time we spent there, we didnt have any issues during our stay.
Stayed 1 night in Mar 2024
Response from Guest Servicees on 27 Mar 2024
Hi Tylah, Thank you for your review. I am pleased you enjoyed your stay.Regards

8/10 Good

Trevor

No restaurant or cafe but otherwise terrific.
Stayed 1 night in Mar 2024
Response from Guest Services on 20 Mar 2024
Hi Trevor,Thank you for your review. We have several dining options in the precinct just a short stroll.We hope you will visit us again so you can experience our restaurants.Regards Guest Services

10/10 Excellent

Tatjana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Mar 2024
Response from Guest Services on 20 Mar 2024
Dear Tatjana,Thank you for your review. We hope to be able to welcome you back again soon.Regards Guest Services

10/10 Excellent

Kim

Will definitely stay here again when in Canberra. Absolutely fabulous.
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Mar 2024
Hi Kim,Thank you for taking the time to share your experience. I am pleased you enjoyed your stay.I hope to be able to welcome you back again soon.Regards Michelle

6/10 Okay

Illona

Liked: Cleanliness, staff & service
Better facilities in the room, a proper king size bed nit two singles joined.
Stayed 1 night in Mar 2024
Response from Guest Services on 4 Mar 2024
Hi Illona,Thank you for your review. On your next visit please feel free to request a king size bed. I hope to see you soon.Regards

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jake on 5 Feb 2024
Hi Andrew, Thank you for your positive feedback. I am so glad we were able to curate a wonderful stay for you during your trip to Canberra. I look forward to welcoming you back to The Brassey soon!

10/10 Excellent

Lesley

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on 22 Jan 2024
Hi Lesley,Thank you for your review.We hope you will visit us again soon.Regards Guest Services

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great find! An easy walk to Manuka Oval and some great restaurants. Very quiet and comfortable room. We will be back!
Stayed 1 night in Jan 2024
Response from Guest Services on 15 Jan 2024
Hi Christine,Thank you for visiting us and sharing your review. Hope we welcome you back soon!

8/10 Good

Jem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having access to Hale Gym as a guest of the hotel. Room itself is very dated but was comfortable and clean. No room service or onsite kitchen is pretty odd for any hotel today.
Stayed 1 night in Nov 2023
Response from Guest Services on 15 Jan 2024
Hi Jem,Thank you for your review. Yes our Gym is certainly a great bonus with state of the art equipment. All our dining options are in the Realm precinct just a short stroll up the road with several options to choose from. Unfortunately we dont offer room service as the restaurants are not attached to our building. We hope to be able to welcome you back again in the future.Regards Guest Services

4/10 Poor

ASTRID

Disliked: Cleanliness, staff & service, property conditions & facilities
Mediocre
Bathroom in need of renovation Comfortable bed ,Cheap bathroom amenities and bathroom towels were old . No luxury no hooks to hang stuff Tap fell off in my hand in shower No money being put back into the place Cold and dark feeling in hallways Guest lounge coffee machine didn’t work not a comfortable place to hang out . Staff on reception were smily amd welcoming .
Stayed 1 night in Jan 2024
Response from Guest Services on 15 Jan 2024
Hi Astrid, Thank you for providing us with your valuable feedback. We're disappointed to hear that the Brassey Hotel wasnt exactly to your liking. We are currently undergoing bathroom refurbishments this year. We hope you will visit us again so we can share an even more positive experience.Regards Guest Services

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice gardens and environment around the hotel
Stayed 4 nights in Dec 2023
Response from Guest Services on 15 Jan 2024
Hi Ian,Thank you for posting your positive review.We look forward to welcoming you back again in the future.Regards Guest Services

4/10 Poor

Kyaw

Travelled with group
Liked: Room comfort
Disliked: Staff & service
We booked for 3 adults in one room with 2 twin bed. (Extra charges for an adult). However, when we checked in at night time. We found out that room was only with King bed. Tried to ask for help from counter staff and she replied there was no housekeeping this time. Ended up I had to take another room with $186. Most importantly, the receptionist told us they didn’t receive the request for 2 twin beds via “Expedia.com”. I asked for refund for extra adult but unable to do so because it was booked via Expedia. I hope HOTEL.COM can look into the matter . Regards, Ken
Stayed 1 night in Jan 2024
Response from Guest Services on 15 Jan 2024
Hi Ken,Thank you for taking the time to review. I do apologise for the mix up with this booking with the 3 guests. I have just processed a refund for 40 to compensate for the third guest.I hope we will be able to welcome you back to the hotel in the future.Regards Michelle

10/10 Excellent

Leith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a quiet residential area. Lovely garden. Beds are very comfortable and linen clean and fresh. Good sized room. The bar fridge was noisy so I turned it off. Staff were friendly and helpful. Very professional.
Stayed 1 night in Dec 2023
Response from Guest Services on 7 Jan 2024
Hi Leith,Thank you for your review, hope we are able to welcome you back again.Regards,Guest Services

10/10 Excellent

Joery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Comfy. Great short stay.
Stayed 3 nights in Dec 2023
Response from Guest Services on 7 Jan 2024
Hi Joery,Thank you for your review, hope we are able to welcome you back again.Regards,Guest Services

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on 7 Jan 2024
Hi Nicole,Thank you for your review, hope we are able to welcome you back again.Regards,Guest Services

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 1 night in Oct 2023
Response from Guest Services on 31 Dec 2023
Hi Rebecca,Thanks for the great feedback regarding your recent stay at The Brassey of Canberra. Looking forward to welcoming you back soon. Warm regards, Guest Services

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 30 Dec 2023
Hi Robert,Thank you for visiting us and sharing your review. We hope you will visit us again soon!

10/10 Excellent

Ajith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was excellent
Stayed 1 night in Dec 2023
Response from Guest Services on 30 Dec 2023
Hi Ajith,Thank you for your great review. I am pleased you enjoyed your stay with us.We hope to be able to welcome you back in the future.

6/10 Okay

Rajinder

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff Great location Bathroom/shower was not clean and had mould. No microwave in the room
Stayed 1 night in Dec 2023
Response from Guest Services on 30 Dec 2023
Hi Rajinder,Thank you for taking the time to review. I have had our housekeeping team give the bathroom a deep clean. We dont have microwaves in the rooms as they are hotel style rooms not self contained apartments. We do have a microwave for guests to use at any time in the Grab n Go area opposite reception.-

10/10 Excellent

Arifur, Fawkner

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not find microwave in the room. Is that standard?
Stayed 1 night in Dec 2023
Response from Guest Services on 30 Dec 2023
Hi Arifur,Thank you for taking the time to review. Yes our rooms are hotel rooms not apartments however we do have a communal microwave for guest use in the Grab n Go area which is open 24 hours. Regards Guest Services

8/10 Good

Kay

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very nice and surrounded by beautiful gardens. Appears to have a wedding venue which is a nice spot. The hotel is tired and the housecleaning staff lack attention to detail. There was a trash can filled with soiled nappies from a previous guest. We were 3 people and don’t have enough towels. One of the lights was just a bare bulb hanging from the ceiling. The front desk was very apologetic about the nappies and quickly brought us more towels so that was nice.
Stayed 1 night in Dec 2023
Response from Guest Services on 31 Dec 2023
Hi Kay,Thanks for the feedback regarding your recent stay at Brassey.Sorry for the inconvenience, cleanliness should be up to standards and we have escalated the issues with our Housekeeping Manager. Looking forward to welcoming you back soon. Warm regards, Guest Services

10/10 Excellent

Bruce

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and tidy and the staff were excellent.
Stayed 2 nights in Dec 2023
Response from Guest Services on 31 Dec 2023
Hi Bruce,Thanks for the great feedback regarding your recent stay at Brassey. Looking forward to welcoming you back soon. Warm regards, Guest Services

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on 18 Dec 2023
Dear Colin,Thank you for your review. We are pleased you had a positive experience with us.We hope you will be able to visit us again in the future.Regards

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Services on 18 Dec 2023
Hi Melissa,Thank you for your review.Please come back and visit us again soon!Regards

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting the Big Smoke for a Christmas Party
Great overnight stay while in town for a Christmas Party. Hotel was very reasonably priced and great location for our needs. Lots of little ‘freebies’ (Coffee/Tea/Chocolates and Fruit) added to the enjoyment.
Stayed 1 night in Dec 2023
Response from Guest Services on 18 Dec 2023
Hi Gavin,Than you for sharing your great review. I am pleased you found the Brassey Hotel to your liking. We hope to welcome you back again in the future .

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Booked for 3 nights to visit new granddaughter. Always enjoy the quiet suburban location, easy parking and old school vibe this hotel has. Unfortunately there were unreasonably noisy guests this trip and went to staff desk after 11pm to see if anything could be done. Night manager had just come on duty and was fantastic in coming straight up and settling things down. Next day I decided to go home 1 night early and had no expectation of any refund with the short notice but the staff understood the circumstances and didn’t charge me that last night. Thank you and well done, especially that night manager and the new day manager on Saturday morning.
Stayed 3 nights in Dec 2023
Response from Guest Services on 13 Dec 2023
Hi Geoffrey,Thank you for taking the time to review. I am pleased that our Night team were able to assist with the noisy guests. I hope we will be able to welcome you back again in the near future.Regards Guest Services

10/10 Excellent

Nicklas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Servicesd on 13 Dec 2023
Hi Nicklas,Thank you for your great review.We hope to be able to welcome you back again soon.Regards Guest Services

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Services on 23 Nov 2023
Hi Christopher,Thank you for taking the time to review. I am pleased you enjoyed your stay at Brassey Hotel. Please come back and visit again soon.Regards

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The large chess pieces in the garden were splendid and the bar options were spot on. The fridge/coffee area in the room was infested by ants, but otherwise, wonderful place to stay.
Response from Michelle Guest Servides on 23 Nov 2023
Hi Jessica,Thank you for taking the time to review. Yes our chess pieces in our beautiful gardens are a nice addition. I have had our maintenance team fix the ant problem.I hope to be able to welcome you back again in the future.

10/10 Excellent

Sam

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Guest Services on 23 Nov 2023
Hi Sam,Thank you for your great review.We hope to see you again soon.Regards

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a tall person i hate when shower heads are low. I mean sometimes the shower head is in the middle on back. At the brassey the shower head was amazing. I could stand under it while washing away my troubles of the day. And i was massive impressed with the number of power points. Well worth the visit.
Stayed 3 nights in Oct 2023
Response from Kathryn on 31 Oct 2023
Thanks DarrylIt's great to read you enjoyed your stay and were able to wash away your troubles. We hope to welcome you back again soon.

10/10 Excellent

Robert

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2023
Response from Guest Services on 29 Oct 2023
Hi Robert,Thank you for taking time to review.I hope we can welcome you back again.Regards,Guest Services

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Services on 29 Oct 2023
Hi Paul,Thank you for taking time to review.I hope we can welcome you back again.Regards,Guest Services

10/10 Excellent

Prudence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I really enjoyed our stay at Brassey Hotel. The hotel was very clean and had great amenities. The hotel is in close proximity to Canberra CBD and main tourist destinations. Driving would be the best way to travel to and from areas.
Stayed 2 nights in Sep 2023
Response from Guest Services on 29 Oct 2023
Hi Prudence,Thank you for taking time to review.I am glad to hear you had a good experience with us.I hope we can welcome you back again.Regards,Guest Services

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Brassey is a beautiful hotel to stay at. The staff we encountered were amazing, so helpful and welcoming. The facility are second to none, the gym facility is of the highest standard and impeccably clean. The gardens are breathtaking. The rooms are very clean and tidy and I loved that there was a coffee machine in our room. We had a lovely time and will return the next time are in Canberra … Thank you again to the lovely staff we encountered during our stay, it is so hard to find well presented and hard working employees … you are a credit to the corporation you work for and they are lucky to have you are the faces of the beautiful Brassey!
Stayed 1 night in Sep 2023
Response from Guest Services on 29 Oct 2023
Hi Rebecca,Thank you for your great review. I am glad to hear you had great moment with our staffs, I will share this review to our team as encouragement! I hope to be able to welcome you back again soon. Regards,Guest Services

2/10 Terrible

sarah

Stayed 1 night in Sep 2023
Response from Guest Services on 29 Oct 2023
Hi Sarah,Thank you for taking time to review.I hope we can welcome you back again.Regards,Guest Services

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A favourite place of ours
Stayed 4 nights in Sep 2023
Response from Guest Services on 30 Sept 2023
Hi Jean, Thank you for taking the time to review. I hope to be able to welcome you back again in the future. Regards

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Brassey hotel ticked all boxes for me. It was quiet, clean and spacious with a view of outside which was all I was after. I’d happily stay again
Stayed 1 night in Sep 2023
Response from Guest Services on 30 Sept 2023
Hi John Thank you for taking the time to review. I hope to be able to welcome you back again in the future. Regards

10/10 Excellent

Sunga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Services on 30 Sept 2023
Hi Sunga, Thank you for taking the time to review. I hope to be able to welcome you back again in the future. Regards

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok, except for the noisy plumbing
Water pipe usage from nearby rooms at 5am woke us up early each morning - very loud, clunking, stop start, very disappointing.
Stayed 2 nights in Aug 2023
Response from Guest Services on 13 Sept 2023
Dear Guest,Thank you for taking the time to review. I will get our maintenance team to check the pipe near the room.We hope you will visit us again in the future.Regards Guest Services

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Duty Manager on 13 Sept 2023
Hi Melissa,Thank you for your great review.Please visit us again when in town.regards Guest Services

10/10 Excellent

Chanda phan

Stayed 1 night in Aug 2023
Response from Guest Services on 13 Sept 2023
Hi Chanda,Thank you for taking the time to review. We hope you will visit us again in the future.Guest Services

6/10 Okay

KUSUM

Disliked: Cleanliness
Ok stay. Had to request room swap to begin with with no problems. Furnitures are reallllly old and this room had funky smell. All in all- it was ok
Stayed 3 nights in Aug 2023
Response from Guest Services on 16 Aug 2023
Dear Kusum,Thank you for taking the time to review. We hope to be able to welcome you back again soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointing
I always stay at the Brassey and have had spacious rooms. This time the room was tiny and not nearly as comfortable especially when I had a full day of work ahead of me. Disappointing for a returning customer.
Stayed 1 night in Aug 2023
Response from Michelle on 15 Aug 2023
Dear guest,Thank you for taking the time to review. I can confirm that you booked a standard room which is quite a bit smaller than a Superior room. I suggest for a few nights it is definitely worth booking a superior room for that extra space. I hope to be able to welcome you back in the future.Regards Michelle - Guest Services

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Most pleasant
Stayed 1 night in Aug 2023
Response from Michelle on 15 Aug 2023
Hi Graeme,thank you for your review.We hope to see you again soon.Regards Guest Services

10/10 Excellent

Ian

Stayed 1 night in Jul 2023
Response from Guest Services on 13 Sept 2023
Hi Ian,Thank you for your review.We hope to see you again in the future.Regards Guest Services

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and service
Stayed 1 night in Jul 2023
Response from Michelle on 15 Aug 2023
Hi Stewart,Thank you for taking the time to share your experience. We take pride in our property and service, and I am pleased you noticed.Please visit us again soon.Regards Guest Services

10/10 Excellent

Duncan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Jul 2023
Response from Michelle on 21 July 2023
Hi Duncan,Thank you for your review.Yes I agree our location is very convenient.I hope we can welcome you back to the hotel in the future.Regards Guest Services

6/10 Okay

RAJ

Disliked: Staff & service, property conditions & facilities
thanks
Stayed 1 night in Jul 2023
Response from Michelle on 21 July 2023
Hi Raj,Thank you, please visit us again when you are in Canberra. Regards Guest Services