Staircase

Reviews of Belconnen Way Hotel Motel and Serviced Apartments

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 163 out of 633 reviews" "
Rating 8 - Good. 257 out of 633 reviews" "
Rating 6 - Okay. 129 out of 633 reviews" "
Rating 4 - Poor. 64 out of 633 reviews" "
Rating 2 - Terrible. 20 out of 633 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
It’s handy to visit my daughter
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Belconnen Way Hotel on 20 Apr 2024
thank you for your feedback

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service
The fridge was too small, needed at least a sink to clean dishes.
Stayed 3 nights in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accommodating. I could not have asked for more.
Stayed 4 nights in Mar 2024
Response from Belconnen Way Hotel on 20 Apr 2024
thank for your feedback we are glad you enjoy your stay.

6/10 Okay

Melina

Liked: Staff & service, property conditions & facilities
It would be great that you vacuum the floors when you make the room. We stayed for 6 nights and asked the staff to make our room but they only made the bed. we wanted them to clean our bathroom, change the towers and vacuum the floor.
Stayed 6 nights in Mar 2024
Response from Belconnen Way hotel on 3 Apr 2024
Dear Melina ,Wer appreciaqte ypuir feedback and are sorry to hear about your disappointing experienced we apologize for the inconvenience you faced during your stay. Your feedback is essential, and we take it seriously. We'll address these issues promptly to ensure a more satisfactory experience for future guests. best regards

8/10 Good

Thou

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find
Stayed 1 night in Mar 2024
Response from Belconnen Way Hotel on 28 Mar 2024
Thank you, for your feedback, we are glad that you enjoyed your stay.RegardsBelconnen Way Hotel

8/10 Good

Lee-Ann

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from JB on 7 Feb 2024
Thank you

8/10 Good

Bradd

Stayed 6 nights in Jan 2024
Response from Peter D on 23 Jan 2024
Hi Bradd,Thank you for your rating! If there's anything we can do to make your experience a 5-star one, please feel free to share your thoughts. We're here to ensure your stay is exceptional and appreciate your feedback.Best regards,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Peter D on 21 Jan 2024
Dear Jennifer,Thank you for your rating! If there's anything we can do to improve your experience and make it a 5-star stay next time, please feel free to let us know. Your feedback is valuable to us, and we appreciate your support.Best regards

8/10 Good

Tom

Liked: Cleanliness, amenities
Lovely big room nice facilities
Stayed 1 night in Jan 2024
Response from Peter D on 18 Jan 2024
Dear Tom,Thank you for your positive feedback! We're delighted to hear that you enjoyed the spacious room and facilities. If there's anything more we can do to enhance your experience for your next stay, please let us know. We look forward to welcoming you back.Best regards,

4/10 Poor

Bev

After being given keys to 2 unusable rooms I was upgraded to a suite that was unable to be secured from the inside and a rusty microwave which for health reasons was unusable. The curtains could not be closed and the toilet seat was unstable only anchored on one side. These are my main concerns but there are others.
Stayed 3 nights in Jan 2024
Response from Peter D on 16 Jan 2024
Dear Bev,I'm truly sorry to hear about your disappointing experience. Your concerns are valid, and we apologize for the inconvenience you faced during your stay. Your feedback is essential, and we take it seriously. We'll address these issues promptly to ensure a more satisfactory experience for future guests. If there's anything specific you'd like to discuss or if there's a way we can make it up to you, please let us know.Best regards,

8/10 Good

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpark was full after returning later around 9pm. Accommodation was simple but tidy did the job
Stayed 1 night in Jan 2024
Response from Peter D on 8 Jan 2024
Dear Matthew,Thank you for your feedback! We apologize for the inconvenience with the car park. We're glad to hear that the accommodation met your needs despite its simplicity. Your comments are valuable, and we'll work to ensure a better parking experience in the future.Best regards,

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Peter D on 5 Jan 2024
Dear Caroline,Thank you for your rating! If there's anything we can do to turn your next visit into a 5-star experience, please don't hesitate to share your thoughts. We're here to ensure your stay meets and exceeds your expectations.Best regards,

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service
It would have been good to have something to wash the cups and glasses with and extra bin liners.
Stayed 3 nights in Dec 2023
Response from Peter D on 31 Dec 2023
Dear Catherine,Thank you for sharing your feedback! We appreciate your suggestions regarding additional amenities. We'll work on ensuring that there are adequate supplies like dishwashing items and bin liners available for our guests in the future. Your input is valuable to us, and we hope to enhance your experience during your next stay.Best regards,

4/10 Poor

Kate

Liked: Cleanliness, staff & service
Beds were comfortable, however propety run down. Cooker didn't work, t.v remote didn't work, and the shower wasn't hot. It wasn’t expensive, but facilities should be in working order. Lady on front day (Donna?) was helpful.
Stayed 1 night in Dec 2023
Response from Peter D on 29 Dec 2023
Dear Kate,Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the property's facilities not working properly. Your feedback is essential, and we'll address these issues promptly. We're glad to hear that our Front Desk staff were helpful. Your comfort is important to us, and we hope to provide you with a more satisfying stay in the future.Best regards,

6/10 Okay

Warren

Liked: Cleanliness, property conditions & facilities
Not a bad place. For a place built in the 1970s, it was pretty good. Close proximity to the Hawker shops, and a nice cafe to have breakfast, is really handy.
Stayed 1 night in Dec 2023
Response from Peter D on 24 Dec 2023
Dear Warren,Thank you for your feedback! We're glad you found the location convenient and appreciated the nearby amenities. If there's anything specific we could do to improve your experience for your next visit, please let us know. Your input is valuable to us.Best regards,

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The room was very clean
Stayed 1 night in Dec 2023
Response from Peter D on 17 Dec 2023
Dear Matthew,It's great to hear about your positive experience! The staff's friendliness and the room's cleanliness are top priorities for us. If there's anything else we can do to make your next stay even better, please let us know. We're looking forward to welcoming you back!Best regards,

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where I needed to go, and had all facilities needed. Just a bit awkward to access.
Stayed 2 nights in Dec 2023
Response from Peter D on 13 Dec 2023
Dear Pamela,Thank you for your feedback and top rating! We're glad our location and facilities met your needs. We'll work on improving accessibility to ensure a more convenient experience during your next visit. Your input is valuable to us, and we look forward to welcoming you back.Best regards,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Peter D on 10 Dec 2023
Dear Jennifer,Thank you for your rating! If there's anything we can do to improve your experience for your next visit, please feel free to share your thoughts. We're committed to making each stay exceptional and appreciate your feedback.Best regards,

10/10 Excellent

Tracy

Stayed 1 night in Dec 2023
Response from Peter D on 10 Dec 2023
Dear Tracy,Thank you for the top rating! If there's anything specific you enjoyed during your stay or if you have any suggestions to make your next visit even better, feel free to let us know. We're here to ensure you have a wonderful experience every time you stay with us.Best regards,

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Peter D on 6 Dec 2023
Dear ChrisThank you for the perfect score! Your feedback is greatly appreciated. If you ever have any requests or need assistance during your future stays, please don't hesitate to reach out. We're here to ensure you have an excellent experience every time you visit.Best regards,

8/10 Good

Sudipta

Stayed 2 nights in Nov 2023
Response from Peter D on 24 Dec 2023
Dear Sudipta,Thank you for your rating! If there's anything we can do to make your next stay a 5-star experience, please feel free to share your thoughts. We're here to ensure your stay is exceptional and appreciate your feedback.Best regards,

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Peter D on 6 Dec 2023
Dear Narelle,Thank you for the perfect score! We're thrilled you had an excellent experience. If there's anything we can do to make your next stay even better, please let us know. We look forward to hosting you again.Best regards,

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service
?
Stayed 2 nights in Nov 2023
Response from Peter D on 5 Dec 2023
Dear Jan,Thank you for your rating! If you have any specific feedback or suggestions for improvement from your stay, please feel free to share. We're committed to providing the best experience possible and value your insights.Best regards,

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious two bedroom apartment; very convenient location for what we needed; local coffee outlet and restaurants in the hotel precinct, were able to provide excellently for us during our stay. The location also provided an easy, straightforward and quick exit from Canberra on to the Barton Highway for our 1000km road trip home to South Australia.
Stayed 3 nights in Nov 2023
Response from Peter D on 30 Nov 2023
Dear Jim,Thank you for your wonderful feedback! We're thrilled to hear that our spacious two-bedroom apartment, convenient location, and nearby amenities met your needs perfectly. We're glad to have contributed to a smooth exit for your road trip back to South Australia. We appreciate your kind words and hope to welcome you back whenever your travels bring you to Canberra again.Warm regards,

6/10 Okay

Lindsay

Travelled with partner
We found the room very clean when you consider the age of the building and outward appearance. The bathroom has been recently renovated and it showed. The Kogan televisions are rubbish. Whilst Foxtel was included as part of the tariff, the poor quality TV meant we were unable to view it. No signal was all we achieved. A user guide may possibly have helped. The manager needs to ensure AC batteries are replaced annually. Can’t recommend staying here when compared to other places we have stayed where the tariff is comparable.
Stayed 1 night in Nov 2023
Response from Peter D on 29 Nov 2023
Dear Linsay,Thank you for your detailed feedback. We're glad you found the room clean and the renovated bathroom satisfactory. We apologize for the inconvenience with the television quality and the issues with the AC. Your suggestions regarding a user guide and regular maintenance are noted, and we'll work on addressing these areas. We appreciate your honest review and hope to have the chance to enhance your experience in the future.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff who were such a pleasure to interact with. Secure parking was a bonus. Clean and uncomplicated.
Stayed 1 night in Nov 2023
Response from Peter D on 30 Nov 2023
Dear Jan,Thank you for your fantastic review! We're delighted that our friendly staff, secure parking, and clean facilities made your stay enjoyable. Your kind words mean a lot to us. We can't wait to welcome you back for another pleasant experience.Warm regards,

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service
It was close to our family. Old but clean & tidy. Tad of noise from road but ok. Pleasant staff.
Stayed 2 nights in Nov 2023
Response from Peter D on 29 Nov 2023
Dear Carolyn,Thank you for your feedback. We're glad to hear that our location suited your needs and that you found our facilities clean and tidy. We'll work on minimizing road noise for a more peaceful stay. Your kind comments about our staff are appreciated. We hope to welcome you back for an even better experience.Warm regards,

8/10 Good

Andrea

Stayed 1 night in Nov 2023
Response from Peter D on 17 Dec 2023
Dear Andrea,Thank you for your rating! If there's anything we can do to make your experience a 5-star one, please don't hesitate to reach out. Your feedback is valuable to us as we strive to enhance our services.Best regards,

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable and thankfully so were the pillows, can be unusual. Also very quiet, very clean. Will stay there again.
Stayed 1 night in Nov 2023
Response from Peter D on 19 Nov 2023
Dear RobertaThank you for your wonderful feedback! We're thrilled to hear that you found the bed comfortable, the pillows exceptional, and your stay quiet and clean. We can't wait to welcome you back for another enjoyable stay.Warm regards,

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had room but found no remote so they up graded us very nice thank you
Stayed 3 nights in Nov 2023
Response from Peter D on 13 Nov 2023
Dear Allan,Thank you for your positive feedback! We're pleased to hear that we could quickly address the issue with the missing remote and provide you with an upgrade. Your satisfaction is important to us, and we hope you enjoyed the rest of your stay. We look forward to welcoming you back for another pleasant experience.Warm regards,

8/10 Good

Moya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so freindly and helpful, the room was clean and everything I needed, the only negative for me was the fact that the club had closed down and I had to drive for a good meal and drink.
Stayed 1 night in Nov 2023
Response from Peter D on 10 Nov 2023
Dear Moya,Thank you for your positive feedback! We're thrilled to hear that you found our staff friendly and helpful, and the room met your expectations. We understand the inconvenience with the club closure and will explore ways to enhance the dining options for our guests. We appreciate your understanding and hope to welcome you back for another enjoyable stay.Warm regards,

4/10 Poor

Kerry

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Peter D on 10 Nov 2023
Dear Kerry,We appreciate your rating. If there are specific aspects we can improve or if you have any concerns, please feel free to let us know. We value your feedback and hope to have the opportunity to provide a better experience in the future.Warm regards,

10/10 Excellent

Sarachandran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean bed and bathroom Convenient location Very good service
Stayed 1 night in Oct 2023
Response from Peter D on 3 Nov 2023
Dear Sarachandran,Thank you for your wonderful feedback! We're delighted to hear you had a comfortable and convenient stay. Your satisfaction is our priority. We look forward to welcoming you back for another great experience.Warm regards,

6/10 Okay

Frank

Travelled with partner
Liked: Cleanliness, staff & service
Place was full of tradie trucks and there was a lot of trash around their vehicles
Stayed 3 nights in Oct 2023
Response from Peter D on 1 Nov 2023
Dear Frank,Thank you for bringing this to our attention. We apologize for the inconvenience caused by the presence of tradie trucks. We'll take immediate steps to address this issue and ensure a more pleasant environment in the future. Your feedback is valuable, and we hope to have the opportunity to provide a better experience on your next visit.Warm regards,

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cherry welcoming and helpful staff, clean room. Exactly what I expected.
Stayed 1 night in Oct 2023
Response from Peter D on 24 Oct 2023
Dear Michael,Thank you for your kind words! We're delighted to have met your expectations. Your satisfaction is our priority. We look forward to welcoming you back for another pleasant stay.Warm regards,

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
1970’s architecture is quite cool. Rooms have been refreshed in most areas. Mattress was somewhat saggy. Needed to get the broken toaster replaced in the room which was done quickly. Very handy to local shops
Stayed 3 nights in Oct 2023
Response from Peter D on 16 Oct 2023
Dear Mark,Thank you for your detailed feedback! We're glad you appreciate the unique 1970s architecture. Your comments about the room refresh and quick response to the toaster issue are duly noted. We apologize for any inconvenience with the mattress. We're pleased our location was convenient for you. We look forward to welcoming you back for another comfortable stay.Warm regards,

10/10 Excellent

Neil

Liked: Staff & service, property conditions & facilities
The staff were very friendly and helpful. I left an IPad in my room and they posted it to me the next day. Thanks so much.
Stayed 4 nights in Sep 2023
Response from Peter D on 15 Oct 2023
Dear Neil,We're delighted to hear about your positive experience with our staff. We're glad we could assist you with your lost iPad. Thank you for your kind words. We look forward to welcoming you back soon!Warm regards,

8/10 Good

Mary Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ejiyed the room and staff were friendly and helpful.
Stayed 1 night in Oct 2023
Response from Peter D on 15 Oct 2023
Dear Mary Ann,We're delighted to hear you enjoyed your stay! It's great to know you found our staff friendly and helpful. We look forward to welcoming you back for another enjoyable visit.Warm regards,

10/10 Excellent

Kim

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurant & cafe
Stayed 1 night in Sep 2023
Response from Peter D on 15 Oct 2023
Dear Kim,Thank you for your positive feedback! We're pleased to hear that you found our location convenient for dining. Your satisfaction is important to us. We look forward to welcoming you back for another great stay.Warm regards,

8/10 Good

Jiaxuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Peter D on 15 Oct 2023
Dear Jiaxuan,Thank you for your positive rating! We're glad you had a good experience with us. Your feedback is valuable. We hope to welcome you back for an even better stay.Warm regards,

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Peter D on 13 Oct 2023
Dear Bronwyn,We're overjoyed with your perfect score! Your support means the world to us. We look forward to welcoming you back for another outstanding experience.Warm regards,

10/10 Excellent

Wai Kuan

Stayed 1 night in Oct 2023
Response from Peter D on 1 Nov 2023
Dear Wai Kuan,Thank you for the perfect score! We're thrilled you had a great experience. We look forward to welcoming you back for another outstanding stay.Warm regards,

6/10 Okay

Jenni

Travelled with family
Disliked: Property conditions & facilities
Good Value, but not the facilities. Need to replace a new mattress! Will be great if they can put a microwaves, more soap & Shampoo.
Stayed 2 nights in Oct 2023
Response from Peter D on 1 Nov 2023
Dear Jenni,Thank you for your feedback. We're glad you found good value in your stay. Mattresses are replaced on a rotating schedule and ad hoc when required, such as in your case. It would be great if you could let me know which room you stayed in and we can get to it! We appreciate your input and hope to have the opportunity to provide a more comfortable experience in the future.Warm regards,

8/10 Good

Henry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy shopping and parking.
Stayed 4 nights in Oct 2023
Response from Peter D on 8 Oct 2023
Dear Henery,Thank you for your positive feedback! We're pleased to hear that you found our location convenient for shopping and parking. Your satisfaction is important to us. We look forward to welcoming you back for another great stay.Warm regards,

8/10 Good

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable
Stayed 1 night in Oct 2023
Response from Peter D on 5 Oct 2023
Dear Kristine,Thank you for your positive feedback! We're glad you found your room clean and comfortable. Your comfort is our priority. We hope to welcome you back soon for an even better experience.Warm regards,

8/10 Good

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, with a supermarket, hotel, cafe's etc within 50 metres. Would definitely stay there again.
Stayed 4 nights in Oct 2023
Response from Peter D on 5 Oct 2023
Dear Geoff,Thank you for sharing your positive experience! We're thrilled to hear that you found our location convenient. We can't wait to welcome you back on your next visit!Warm regards,

10/10 Excellent

Cath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, had all the items I need, none of those I don't need, (yet usually pay for). energy aware - no unnecessary fan in bathroom, no obsessive change of linen, minimum snacks, fridge was working AND plenty of room for my food, not full of rubbish/drinks. comfortable bed. no interruptions from friendly cleaning staff. was able to sleep in after my long drive.
Stayed 2 nights in Sep 2023
Response from Peter D on 6 Oct 2023
Dear Cath,Thank you for the wonderful feedback! We're thrilled to know you had a comfortable and peaceful stay. It's great to hear that our energy-conscious approach and amenities met your expectations. We look forward to hosting you again on your next journey.Warm regards,

6/10 Okay

Pam

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn’t like the bed, while it was queen size it had a very large hollow in the middle. It was also in a small alcove with 25cm on either side which made getting into and out of the bed very very difficult!
Stayed 2 nights in Sep 2023
Response from Peter D on 4 Oct 2023
Dear Pam,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the bed and its placement. Your comments are valuable, and we'll take them into consideration for future improvements. We appreciate your perspective and hope to provide a more comfortable stay on your next visit.Warm regards,