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Reviews of Pumicestone Blue Resort

3.5 out of 5
Pumicestone Blue Resort
111 Bulcock Street, Caloundra, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 181 out of 316 reviews" "
Rating 8 - Good. 103 out of 316 reviews" "
Rating 6 - Okay. 17 out of 316 reviews" "
Rating 4 - Poor. 8 out of 316 reviews" "
Rating 2 - Terrible. 7 out of 316 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

David

Travelled with group
Disliked: Property conditions & facilities, room comfort
There was a problem with the Air Conditioner. I understand these things can happen, but when I reported it to the person,she knew what was happening. So in other words, the problem had been experienced before. The advice from management was to not use the A/C after they had inspected it. There was no offer to shift us to another room, and if there was an existing fault with the A/C before we arrived why wasn't it repaired.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The property was a bit tired and worn, the most uncomfortable double bed, we could not sleep in it! Did not have the two cafes as advertised. And the internet was not free as advertised, even once paid for was not of good quality. Definitely not deserving of 4 stars! Only good points were excellent location, lovely views and a nice pool
Stayed 5 nights in Jan 2020

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful apartment
We spent 3 wonderful days in a 2 bedroom apartment. The apartment was spacious and clean and the balcony was fantastic with beautiful views onto Bulcock beach. I would highly recommend staying there and look forward to visiting again.
Stayed 3 nights in Nov 2019
Response from Margaret on 29 Dec 2019
Thank you for taking the time to leave a review Claire. We are so happy that you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Kylie on 24 Oct 2019
Thank you Graham for your fantastic review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top pool was amazing. View from rooms were fantastic.
Stayed 3 nights in Oct 2019
Response from Kylie on 24 Oct 2019
Thanks so much for taking the time to leave us a review. We appreciate it!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and well set out. Great views from our balcony. The rooftop pool and bbq area excellent as was the view.
Stayed 2 nights in Aug 2019
Response from Kylie on 23 Aug 2019
Thank you so much for giving us a great review! We appreciate it.

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2019
Response from Kylie on 6 Aug 2019
Thank you for taking the time to leave us a review!

10/10 Excellent

MEL

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
best place to stay in Caloundra. 💜 beautiful units with excellent facilities. great staff.
Stayed 2 nights in Jun 2019
Response from Margaret on 18 June 2019
Hi Mel Thank you so much for your great review. We really appreciate it. Hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Margaret on 18 June 2019
Thank you for your great review and taking the time to write it. We are happy to hear that you love the resort and it's facilities! We look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was spacious for a family of 4. Sofas were comfy, kitchen was well stocked and the the view out the bedrooms and deck off the living room was spectacular!
Stayed 2 nights in Mar 2019
Response from Margaret on 27 Mar 2019
Thank you for taking the time to write a review, we appreciate it. So happy to read that you enjoyed your stay with us. Hope to see you again! Kind Regards Margaret

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
The views were excellent It needs new carpets and it woud have been nice to have had a roll of cling film and tin foil
Stayed 5 nights in Feb 2019
Response from Margaret on 27 Mar 2019
We appreciate you taking time to write your review. We have a couple of rooms that do require new carpet and the Owners are looking into it. As we have received a few comments regarding Film wrap and Foil, you will be pleased know that we have now added to the rooms. Kind Regards Margaret

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Pumicestone Resort Manager on 24 Jan 2019
Thank you for your score. We appreciate your feed back.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable 4 night stay
We had a lovely stay. The unit was really clean, spacious and comfortable. The caretakers are really nice and helpful. It was on the main street of Caloundra so walked out the entrance to all the shops, restaurants and otherwise. It was still very close to Bulcock Beach. My husband would have liked to have been closer to Kings Beach, but that's his personal preference. We got up early on the day of the Markets and shopped and then we were able to check in early, which was very much appreciated. The Pool is amazing on the rooftop and I also thoroughly enjoyed the spa. There are two spas, one spa area within the pool itself and another separate spa. I liked that the pool was all one depth and my son and I had great fun playing a little bit of pool volleyball. We did not use the car once. Other guests were lovely. Great break. Wi-Fi free allowance was very generous. Just wish it could have been longer.
Stayed 5 nights in Dec 2018
Response from Pumicestone Resort Manager on 24 Jan 2019
Hi Kristine Thank you so much for a 10/10 review We really appreciate the time it took you to write this review. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Location is perfect. 5 minute walk from the beach and cafes. Pool facilty is excellent. View is stunning. Our 2 bedroom unit was great. Heaps of room and again the view was lovely.
Stayed 5 nights in Dec 2018
Response from Margaret on 18 Dec 2018
Thank you for taking the time to write a great review, we appreciate it. Have a great Christmas and a happy and safe 2019!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool area on the roof but air-conditioning problems in bedroom
Stayed 2 nights in Oct 2018
Response from Margaret on 30 Oct 2018
Thank you for your review. We have sorted the issue with the air con in the bedroom and we do apologise that it was not working for you.

10/10 Excellent

Sea, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed some last accomodation. Found the pumicestone and didn’t want to leave. Clean rooms, GEAT rooftop pool and bbq area. Plenty of restaurants to choose from in walking distance as well. Will definitely be back.
Stayed 2 nights in Oct 2018
Response from Margaret on 30 Oct 2018
Thank you for your review and we are so pleased that you will be back to visit us

10/10 Excellent

Shaz, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location. Amazing views. Very spacious. The kids loved the roof top pool... We will definitely be back!
Stayed 3 nights in Oct 2018
Response from Margaret on 30 Oct 2018
Thank you for your great review, we appreciate it We look forward to having you back!

6/10 Okay

Paul, 4551 aura

Liked: Staff & service
Living area was very small couldn't sit on verandah because of western sun it has a blind but doesn't work
Stayed 3 nights in Oct 2018

4/10 Poor

Paula

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a recommendation
Tired inside. An average 3 star accommodation. Wouldn’t recommend it.
Stayed 3 nights in Sep 2018

8/10 Good

Richard

Enjoyed our stay
We enjoyed our stay here, communication from the friendly managers was good and late check-in was easy. Beds were comfy, room was spacious and modern and we had no issues with the room or any of the amenities. Pool on roof was ok, but spa was out of order and gym was in a little room tucked away which did not motivate us to use it even though we had planned to. All in all a nice place to stay, and an easy walk to the promenade.
Stayed 6 nights in Aug 2018

10/10 Excellent

Richard

Comfortable convenient apt with amazing views!
Very comfortable apartment, 2 bd 2 bath, we were on a high floor with covered decks fully furnished on both sides of living area w/ amazing views of the water bay area on one side and mountains and city on the other. 1 block from the beach w/ convenient walkable shopping/restaurants. Complete kitchen, (nice to have even though we like to eat out while on vacation), washer and dryer, only used the master bedroom which was quite comfortable. Nice to have two bathrooms. The building has a roof top pool that is gorgeous. It was actually winter time there, August, but being from Colorado, we used it and loved it. Covered basement parking and key fob necessary to operate elevators. We were able to walk everywhere we went. Providing we could get the same high floor unit, we would definitely stay here again.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PUMISESTON BLUE
QUITE , LOVED THE POO AND BBQ AREA CLOSE TO BEACH AND WALKS
Stayed 2 nights in Aug 2018
Response from Margaret on 21 Aug 2018
Thank you for taking the time to write a review, we really appreciate it. A 5 out of 5 is absolutely wonderful! We are attempting to have the carpets cleaned as we agree, some of the apartments do have quite a few stains but it is proving to be difficult due to the bookings we have, so our apologies. Kind Regards Margaret

8/10 Good

JODY, URANGAN, HERVEY BAY

Liked: Property conditions & facilities, room comfort
Had a lovely stay, lucky it was winter because the aircon didn't work. Maybe some fans for circulation would be nice. Overall beautiful place, would recommend.
Stayed 2 nights in Jul 2018
Response from Margaret on 17 Aug 2018
Hi Jody Thank you for your review, sorry that you could not get the aircon to work, if we had of known we could have sorted this out very quickly for you. Thank you for your recommendation, hope to see you again.

10/10 Excellent

Karen, Sydney NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort, close to esplanade, coffee shops & waterfront.
Stayed 4 nights in Aug 2018
Response from Margaret on 17 Aug 2018
Thank you Karen for your review and thank you for staying with us, hope to see you again.

10/10 Excellent

Helen, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
Great location, close to. Shops, restaurant and beach. Wonderful view from room. Clean, comfortable and quiet apartment.
Stayed 3 nights in Jul 2018
Response from Margaret on 23 July 2018
Thank you so much for taking the time to give Pumicestone Blue a great review plus photos. Loo forward to seeing you again!

10/10 Excellent

Mick, Mackay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation.
Convient location. All i required and more. Caloundra was great location, clean, tidy and the people friendly.
Stayed 2 nights in Jul 2018
Response from Margaret on 23 July 2018
Thank you for your review, we appreciate it!

8/10 Good

L, New Zealand

Liked: Cleanliness, staff & service, room comfort
Great Location
Dated building, but room was great and well equipped. Lovely spot, close to the Main Street and lots of cafes around. Water view apartments don’t get sun over winter it seems, but do have a stunning view from the lounge. Internet is intermittent at best, disconnecting every couple of minutes and periodically locking us out saying we’d used our data cap, then reconnecting again a minute later. Reception hours aren’t particularly helpful to guests as they close at 5pm, but if you have a problem that needs resolved during this time the staff are lovely. Highly anticipated ‘heated’ pool was possibly heated, just not to a temperature that made it pleasant to swim in. This resulted in an overcrowded spa with children swimming and diving as the main pool was too cold to use.
Stayed 5 nights in Jul 2018
Response from Margaret on 17 Aug 2018
Thank you for taking the time to write a review, we appreciate all feedback and a big thanks for adding the great pics! Our internet does have it's moments, however we will have NBN connected asap. We are looking at changing our reception hours - opening and closing later to enable us to assist our Guests more. Unfortunately, we have no fix for the effect the colder nights and wind has on the temperature of the pool. Hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience. Staff were lovely and willing to help with any problems.
Stayed 3 nights in Jun 2018
Response from Margaret on 28 June 2018
Thankyou for the great review. We are very happy that you enjoyed your stay with us at Pumicestone Blue Resort.

8/10 Good

Kellie, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spacious room, excellent facilities, great view on the 8th floor. Definitely recommend and would stay again.
Stayed 2 nights in May 2018
Response from Margaret on 31 May 2018
Thank you Kellie for taking the time to write a great review for Pumicestone Blue. Hope to see you again!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding property
Perfect. We had room 1001 and absolutely loved everything about this property. The people running the place were very welcoming and helpful. The room was modern with very nice furnishings. Great view. Extremely comfortable bed. Highly recommend and we will be returning.
Response from Margaret on 15 May 2018
Thank you for taking the time to write such a great review Karen. We are so pleased that you enjoyed your stay and had a comfy bed! Look forward to your return.

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2018
Response from Margaret on 10 May 2018
Thank you for taking the time to give Pumicestone Blue a great score, much appreciated. We are happy that you enjoyed your stay with us.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy location to Caloundra markets - great pool
Would def book again - pool and roof top spa were in a great position overlooking the water. Short stroll to beach and restaurants
Stayed 1 night in Mar 2018
Response from Robyn on 21 Mar 2018
Thank you Donna for your great review. We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
An old favourite but not so much anymore
Pumistone Blue used to be a favourite of mine. The apartments are spacious, the rooftop pool is large and inviting, though needs repair on the edges. I had a lovely view of the ocean from the 6th floor. The dissapointing part is that the last couple of times I have been there I may as well have slept on the floor as the old beds were very hard. I stayed in apartment 603 a few days ago and have mentioned to them they need new beds. The rooms are not sound proof so my daughter and I were woken to loud singing from the street at 1am and I have noticed this type of noise the last few times I have been there on a weekend. Some other hotels I have stayed in there seem to block out that noise.
Stayed 1 night in Mar 2018
Response from Robyn on 21 Mar 2018
Thank you for taking the time to write your review. We appreciate the points that you have noted and the loud singing we cannot do much about. The pool is beginning to look old and tired but we are in the process of a full refurbishment on level 12. July - August. We are liasing with the owner of that apartment re new bedding.

8/10 Good

Verified traveller

Liked: Cleanliness
Great spot, close to everything.
Room was clean and well presented, not too modern but not outdated either. The blind had a bit of mould, on them. Aircon was ok in the bedrooms, however could be better. Beds could use updating, mattress and pillows were worn out. Pool and spa on the roof was great!
Stayed 3 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
absolute amazing
Love it all round fantastic
Stayed 2 nights in Mar 2018

8/10 Good

susan, COOROY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely presented hotel close to all facilities
Nicely presented hotel, rooms have beautiful decor. Only slight negative is we went to use the bbq and one was not working and the other taken and then noticed we had a bbq on our balcony but no gas bottle attached. Otherwise its a beautiful place to stay in a central location.
Stayed 2 nights in Feb 2018

8/10 Good

Paige, Toowoomba QLD

Liked: Cleanliness, staff & service
Lovely view, very central, spacious apartments
Lovely ladies on reception. Very helpful and informative. Very central to everything and good suggestions for activities and meals in both the apartment and the foyer. Will return again.
Stayed 2 nights in Feb 2018

10/10 Excellent

Stu, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment close to restaurants and beach
Enjoyable short break - unit was comfortable and well appointed.
Stayed 2 nights in Feb 2018

10/10 Excellent

Sarah, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with Ocean Views
Huge lovely clean rooms with amazing views. Luxury roof top pool and spa. Great location. Friendly staff. Will definitely stay again.
Stayed 2 nights in Feb 2018

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic apartment, location and the rooftop pool is amazing! Great place for families, highly recommend.
Stayed 2 nights in Feb 2018

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed a week and all good. Unit block at the bottom of the CBD (about 2 blocks. Handy yo beach and supermarket. Several restaurants close by.
Stayed 7 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Loved our stay
We loved our stay. Apartment was beautiful and roomy. Pool was lovely and we were lucky to get there during quiet times. Was disappointed that wifi was advertised as free and turned out to be limited. We also had a lot of trouble accessing the internet. Beds were comfy. Loved the 2 balconies offering outdoor dining and sun baking.
Stayed 5 nights in Jan 2018

8/10 Good

jo, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Great views - central location
Offering great views this is located on the main street close to a variety of restaurants and only a short stroll from the beach. The roof top pool offers amazing views.
Stayed 7 nights in Jan 2018

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family accommodation with a view
Great accommodation with excellent amenity, ideal for families. Everything at your door step. Great pool and BBQ facilities, functional gym, great view, and facilities. Didn't have a remote for bedroom TV, and oven is below par with timer not working. Also a non stick fry pan would be good
Stayed 7 nights in Jan 2018

10/10 Excellent

Dianna, Nerang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing bad to report about Pumicestine Blue. Will go back anytime.
Stayed 2 nights in Dec 2017
Response from Pumicestone Resort Manager on 29 Dec 2017
Thank you and look forward to seeing you again

8/10 Good

col

Liked: Staff & service, property conditions & facilities, room comfort
2 nights away
Location is good and facilities what we wanted. As you get out of lift you can smell the rubbish chute.
Stayed 2 nights in Dec 2017

8/10 Good

Bob, Calgary

Liked: Cleanliness, room comfort
Two weeks in Caloundra
Upgraded room on checkon for higher location and better view..was easily accommodated by staff. Room quiet except for street noise.
Stayed 15 nights in Nov 2017

10/10 Excellent

Jess, Rocky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach.
My husband and two kids really enjoyed our stay. Great rooftop pool! Room was clean, comfortable and central for walking to beach, shops etc.
Stayed 2 nights in Dec 2017

10/10 Excellent

Charlene, Bundaberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Lots of food choices available within a short walk Beach was close, nice boardwalk along the beach Great for a family holiday and not overpriced We would stay again.
Stayed 2 nights in Nov 2017