3 outdoor pools, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
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Reviews of Rydges Esplanade Resort Cairns

4 out of 5
Rydges Esplanade Resort Cairns
209-217 Abbott Street, Cairns North, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 359 out of 1000 reviews" "
Rating 8 - Good. 402 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susanne Regina

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff were so helpful from front counter to housekeeping to food to maintenance nothing was a problem if you had a problem they were there to help if they could
Stayed 7 nights in Apr 2024
Response from Naomi on 21 Apr 2024
Dear Susanne,Thank You very much for the feedback, we appreciate it and thank You for staying with us.Kind Regards,Naomi - Reservation Agent

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was very unique, the receptionist were so nice, helpful, friendly and very fast at problem solving.
Stayed 1 night in Apr 2024
Response from Maureen on 17 Apr 2024
We appreciate you taking your time to provide feedback and happy to hear that you had an enjoyable experience with Rydges Esplanade Cairns. We look forward to welcoming you back in the future.

10/10 Excellent

Claude, pyrmont

Liked: Cleanliness, staff & service, property conditions & facilities
The view is fantastic!
Stayed 2 nights in Apr 2024
Response from Bryan on 10 Apr 2024
Thank you for your great review. We are thrilled that you enjoyed your stay and hope to see you back soon. Bryan

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great air con and generous sized room. Lovely to be able to hire towels for the pool for free.
Stayed 7 nights in Mar 2024
Response from Maureen on 8 Apr 2024
Thank you for taking the time to review your stay. We are happy to hear you enjoyed your stay and we look forward to welcoming you back in the future.

6/10 Okay

Dylan

Liked: Cleanliness, staff & service
Fantastic service from the staff who do a great job. The building itself and facilities are in need of refurbishment, it looks and feels a bit tired.
Stayed 5 nights in Mar 2024
Response from Naomi on 2 Apr 2024
Dear Dylan,Thank You very much for taking the time to write the review, we really appreciate your feedback, we will surely pass your feedback to our team & management.Kind regards,Naomi - Reservation Agent

10/10 Excellent

Sacha

Stayed 2 nights in Feb 2024
Response from Maureen on 27 Mar 2024
Thank you for taking time to review your stay with us, we look forward to welcoming you back in the future.

4/10 Poor

Jose

Travelled with partner
Disliked: Amenities, property conditions & facilities
Need maintenances Tennis courts terrible imposible play Beautiful structure need more maintenance
Stayed 2 nights in Jan 2024
Response from Akane on 30 Jan 2024
Dear JoseThank you for your review. We apologize that it made you unconfortable. we will try to sort it out. Hope to see you again in the future. Akane

8/10 Good

Martina

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from Maureen on 27 Mar 2024
We appreciate your review and look forward to welcoming you back in the future.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately it rained the whole time I was here so could not do anything
Stayed 3 nights in Jan 2024
Response from Akane Kawamura on 27 Jan 2024
Dear Christine Thank you for your review. We are sorry to hear that you could do anything while you were staying. Hope to see you again and enjoy doing something next time when you come to here. Akane

4/10 Poor

Ian

Liked: Cleanliness
Rydges cairns
Only 1 out of 3 lifts working, in room phone did not work and extreme condensation in room. Pool needed cleaning.
Stayed 8 nights in Dec 2023
Response from Akane kawamura on 10 Jan 2024
Thank you very much for staying with us. We are sorry for bothering telephone not working. We will check the condition of telephone. We hope to see you again in the future.

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and welcoming. Delicious room service, friendly staff, and convenient location.
Stayed 4 nights in Dec 2023
Response from Akane kawamura on 10 Jan 2024
Thank you very much for giving us good review. We look forward to see you again.

8/10 Good

Danny

Liked: Staff & service
Stayed 5 nights in Dec 2023
Response from Pauline on 28 Dec 2023
Hi DannyThank you for taking the time to review us. Very much appreciated.

8/10 Good

Janmejoy

Stayed 4 nights in Dec 2023
Response from Akane on 15 Jan 2024
Thank you very much for your review. We hope to see you in the future. Akane

8/10 Good

Pelin

Stayed 9 nights in Dec 2023
Response from Akane kawamura on 10 Jan 2024
Thank you very much for staying with us. We look forward to see you again.

4/10 Poor

Yong

Stayed 3 nights in Dec 2023
Response from Akane Kawmaura on 10 Jan 2024
Thank you very much for your review. We are sorry that you were not satisfied with your stay. We look forward to see you in the future.

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Pauline on 14 Dec 2023
Hi NickThank you for taking the time to review us. Hope to see you again soon.

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
starting to show its age but it still clean comfortable and the staff are excellent
Stayed 1 night in Dec 2023
Response from Pauline on 14 Dec 2023
Hi SimonThank you for your amazing review, truly appreciate you staying with us

8/10 Good

Kapil

Stayed 4 nights in Nov 2023
Response from Pauline on 28 Dec 2023
Hi KapilThank you for your review, have a great day.

8/10 Good

PAMELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable to dining options. Easy for Great Barrier Reef excursions
Response from Akane on 13 Feb 2024
Dear Pamela Thank you for your review. We are glad that you enjoyed staying with us. We hope to see you again. Akane

6/10 Okay

Matthew

Liked: Staff & service
Overall was an average experience compared to other hotels with similar ratings. The hotel also had minor upgrades going on that we were not aware of at the time of booking.
Stayed 2 nights in Nov 2023
Response from Naomi on 25 Nov 2023
Dear Mr. Matthew,Thank you for taking the time to write your feedback for us.We really appreciate it.We wil share your feedback among our team.Thank You & Best regards,Naomi - GSA

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re like us and really only need a good night’s sleep at a reasonable price bc you spend your bucks on outings and adventures this is a great choice!
Stayed 1 night in Oct 2023
Response from Bryan on 24 Oct 2023
Thank you for your feedback. We are glad you enjoyed your stay and can't wait to have you back.

10/10 Excellent

danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel i was upgraded and stayed on the top floor with beautiful views of the beach The staff were super friendly and helpful My plane was delayed for four hours and so staff allowed me to check out later Definitely would recommend Rydges Hotel Cairns!
Stayed 5 nights in Oct 2023
Response from Bryan on 18 Oct 2023
Thank you so much for the great feedback. We are extremely happy you enjoyed your stay and can't wait to see you again.

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to everything with a short walk along the esplanade. The only issue was the room was a bit run down, the room definitely needed upgrading. Also when I turned the fan in the room it would trip all the power in the room.
Stayed 7 nights in Oct 2023
Response from Naomi on 17 Oct 2023
Dear Katie,Thank You very much for staying with us.We appreciate your feedback, and we will escalate that to our management.Best Regard,NaomiReservation Agent

8/10 Good

Dean

Stayed 2 nights in Oct 2023
Response from Maureen on 6 Nov 2023
Thank you we appreciate you taking to time to review Rydges Esplanade Cairns. We are happy to hear you enjoyed your stay.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay overall. If I had to find a criticism then it would be that the decor was a little dated and could use a little ‘refreshment’. That must not detract from this excellent stay with really friendly and efficient staff. The hotel has a great location providing easy walking to the city and the harbour. Excellent value for money and I would certainly be happy to stay there again.
Stayed 4 nights in Oct 2023
Response from Arada on 13 Oct 2023
Dear Valued guest,We very appreciate for your feedback. And we looking forward to seeing you soon.Yours Faithfully,Arada Elle

10/10 Excellent

Anoop

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent accomodation, need a bit of rejuvenation
Stayed 1 night in Sep 2023
Response from Bryan on 3 Oct 2023
Thank you for your feedback. We can't wait to see you next time you are in Cairns.

8/10 Good

Jane

Travelled with partner
Liked: Staff & service
The position was great. The only thing I could fault was the entrance gate and fence to the pool. Very dirt!!
Stayed 4 nights in Sep 2023
Response from Andrea - Reception on 30 Sept 2023
Dear Jane,Thank you for your review and we really appreciate your feedback, and we will share with our team.We hope to welcome you back again soon. Regards

8/10 Good

Corrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to the esplanade and boardwalk.
Stayed 1 night in Sep 2023
Response from Bryan on 25 Sept 2023
Thank you for your feedback. We can't wait to see you the next time you are in Cairns.

8/10 Good

Deirdre

Liked: Cleanliness, staff & service
The room was overall pretty good, but not for an executive upgrade. However, we did enjoy the complimentary wine, thank you Rydges! We liked the balcony but it had no chairs, no table & could of done with a paint. I’d suggest bring your own plates and cutlery, there were none provided in the room. The pillows were very flat and too high if you used 2. The staff were lovely, gave us more pillows, (the same flat type though) and told us we could borrow kitchen items from the restaurant. The king bed was very comfortable. The bathroom was a good size but could’ve done with an upgrade as it was basic. Although, I have to say, as we booked through Expedia the price was fairly reasonable and all up we enjoyed our stay.
Stayed 5 nights in Aug 2023
Response from Camilo Finlez on 6 Sept 2023
Dear Deirdre,Thank you, we really do appreciate your feedback and we will share with our team. We hope to see you again soon. Regards

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked staying at this property. The kids had their separate space with bunkbeds, although their room could have used a door. The rooms were spacious and quiet. One of the negatives was visiting in winter, as the rooms did not have heating nor the pools. The property is also several blocks from the main tourist spaces, so we had to drive to eat, shop, etc.
Response from Kurii - Reception on 31 Aug 2023
Hi Brian, Thank you very much for staying with us. We really appreciate you taking the time to share your rating with us. We hope to see you again soon

10/10 Excellent

RushworthHardware, Rushworth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Friendly staff. Great facilities
Stayed 6 nights in Aug 2023
Response from Courtney on 27 Aug 2023
Thank you for your lovely review. We are so glad to know you enjoyed your stay at Rydges Esplanade Resort. We look forward to welcoming you again in the future. Courtney - Guest service Agent

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best friendliest staff in the world! Loved the pool and the meal options. Wish I could have stayed longer for the atmosphere and the locality.
Stayed 14 nights in Aug 2023
Response from Reception Kurii on 24 Aug 2023
Hi Kathryn, Thank you so much for your amazing feedback. We appreciate your kind words. We will pass your comments on to our team. Best regards,

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service
Staff were great and found us an early checkin when we had to change hotels after a tour. Rooms were a bit dated and I hated the little step into the bathroom. I’m a bit disabled. The food options were basic but the breakfast was fine and no problem getting soy milk which I need. We left excess baggage with them when we left for two trips without charge or difficulty. There was a useful fridge in the room and the bare minimum of tea and coffee facilities, also useful.
Stayed 1 night in Aug 2023
Response from Reception Kurii on 17 Aug 2023
Good afternoon, Victoria. Thank you very much for your kind message. We are so happy to hear you enjoyed your stay with us.We hope to see you again.

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness
Underwhelming. Expected more from Rydges. Looks flash, but lacking in holiday atmosphere. Not even a local map to be found at reception. Cheap 'Made in China' gift shop just off the reception is tacky. Vending machines with drinks/snacks etc were available, but at ridiculously inflated prices. If you're travelling with kids, do a big supermarket shop before you get there. It's about a 15-20 minute walk to the supermarket, and about the same to the lagoon pool. No shops immediately around the hotel. The housekeeping staff were friendly, and courteous, and kept our room in good shape with minimal disruption, however, asking reception staff for an extra bath towel for my room involved an interrogation that I did not appreciate! Nothing to make me come back and stay again. It was ok for a once off.
Stayed 7 nights in Aug 2023
Response from Camilo Finlez on 16 Aug 2023
Dear Elizabeth,thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. Regarding to the city maps, unfortunately We ran out of more maps of the city and for the moment we are waiting for more to arrive. you were right, it's about a 15–20-minute walk to the supermarket and we don't have small shops close by except for the Gift box shop in our property. We happy to know that you felt the Quality of our service with housekeeping team, we'll let them know. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time you're planning on visiting Cairns, and I’ll make sure that your stay not only meets but exceeds your expectations. Thank you and we wish you and your family nice week.Very Respectfully,

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2023
Response from Courtney on 4 Sept 2023
Thank you for your wonderful review, Kevin. We are glad to know that you enjoyed your stay.

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good sized rooms with bath and balcony
Stayed 7 nights in Aug 2023
Response from Courtney on 12 Aug 2023
Thank you for your review, Karen. We are so glad to hear that you enjoyed your stay. Courtney - Guest Service Agent

10/10 Excellent

Skye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Camilo Finlez - Receptionist on 10 Aug 2023
Dear Skye,Thank you for rating your experience at Rydges Esplanade Cairns as a 5/5, we happy to know that you enjoy your stay, we hope to see you soon in Cairns.Best Regards,

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Bryan on 9 Aug 2023
Thank you for your stay with us. We look forward to your next stay.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable, lovely to have the sea view. The balcony was small but usable.Disappointing that smoke from neighbouring balconies drifts & impacts others. across useb across
Stayed 8 nights in Jul 2023
Response from Bryan on 8 Aug 2023
We are thrilled that you enjoyed your stay and can't wait to see you again. We have noted your issue with smoke and will work towards making that better.

8/10 Good

Keith

Travelled with family
Liked: Staff & service
Nice and walkable into main area of town
Stayed 1 night in Aug 2023
Response from Bryan on 6 Aug 2023
We are thrilled you enjoyed your stay and we can't wait to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable well located hotel
Well located near Esplanade. Spacious and comfortable room.Friendly and helpful staff at reception and restaurant. Would recommend and stay again
Stayed 3 nights in Jul 2023
Response from Bryan on 5 Aug 2023
We are thrilled you enjoyed your stay and can't wait to see you again.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from A.K on 30 July 2023
Thank you for reviewing :)

8/10 Good

Julie

Stayed 5 nights in Jul 2023
Response from Camilo Finlez on 16 Aug 2023
Dear Julie,Thank you for rating your stay 4/5 we hope you enjoyed your time at Rydges Esplanade Cairns, see you soon.Best Regards,

6/10 Okay

Kai

Stayed 3 nights in Jul 2023
Response from Evelyn on 2 Sept 2023
Mr. Kai Thank you very much for your feedback, hopefully see you again anytime in the future.Kind regardsEvelyn-Reception

6/10 Okay

Sarah

Stayed 3 nights in Jul 2023
Response from Bryan on 15 Aug 2023
Thank you for staying with us and we hope you come back soon.

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little further out of the city centre than i hoped. The pool was cold. On a cooler day it was not inviting
Stayed 3 nights in Jul 2023
Response from A.K on 23 July 2023
Thank you for Staying With Rydges Esplanade Resort and for taking the time to share your feedback with us.

8/10 Good

maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Maureen on 22 July 2023
Thank you for taking the time to review Rydges Esplanade Cairns. We look forward to welcoming you back in the future.

8/10 Good

Ali

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Pauline on 21 July 2023
Hi AliThank you for taking the time to review us.Till next time.

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jul 2023
Response from Pauline on 21 July 2023
Hi LanThank you for taking the time to review.Have a great day

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 8 nights in Jul 2023
Response from Pauline on 21 July 2023
Hi KellyThank you very much for your kind reviewsThank you