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Reviews

4.6 / 5Exceptional
427 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    Muddy's Playground
    4 min walk
  • Popular Location
    Cairns Base Hospital
    4 min walk
  • Popular Location
    Cairns Aquarium
    6 min walk
  • Airport
    Cairns, QLD (CNS-Cairns Intl.)
    7 min drive

Choose dates to view prices

Book online or call:

1800 809 285
  • Resort King

    Room Amenities

    • Resort view
    • Sleeps 3
    More details
  • Urban King

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Urban Twin

    Room Amenities

    • City view
    • Sleeps 3
    More details
  • Resort Twin

    Room Amenities

    • Resort view
    • Sleeps 3
    More details
  • Sea King

    Room Amenities

    • Sea view
    • Sleeps 3
    More details
  • Panoramic Sea

    Room Amenities

    • Sea view
    • Sleeps 2
    More details
  • Family Room, Multiple Beds, Partial Sea View

    Room Amenities

    • Partial sea view
    • Sleeps 6
    More details
  • Suite, 1 King Bed with Sofa bed, Partial Sea View

    Room Amenities

    • Partial sea view
    • Sleeps 3
    More details
  • Family Room

    Room Amenities

    • City view
    • Sleeps 6
    More details

About this area

Cairns

Located in Cairns, Riley, a Crystalbrook Collection Resort is in the city centre and by the ocean. Cairns Marlin Marina and Reef Fleet Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Cairns Central Shopping Centre and Cairns Night Markets. Looking to enjoy an event or a game while in town? See what's happening at Cazaly's Stadium or Barlow Park.

Popular Location

What's nearby

  • Muddy's Playground - 4 min walk
  • Cairns Base Hospital - 4 min walk
  • Cairns Aquarium - 6 min walk
  • Cairns Performing Arts Centre - 9 min walk
  • Cairns Esplanade - 10 min walk

Getting around

  • Cairns Station - 4 min drive
  • Cairns, QLD (CNS-Cairns Intl.) - 9 min drive

Restaurants

  • Where to eat
  • Paper Crane – Poolside restaurant with a bar offering Asian cuisine. Serves breakfast, lunch, dinner and light fare daily. Reservations required.
  • Greenfields – Poolside café with a bar offering local and international cuisine. Serves breakfast, lunch, dinner and light fare daily. Reservations required.
  • Rocco – Ocean-view rooftop bar offering Mediterranean cuisine. Serves dinner and light fare daily, happy hour available. Reservations required.

About this property

Riley, a Crystalbrook Collection Resort

5-star luxury hotel, walk to Cairns Esplanade
3 restaurants, an outdoor pool and 3 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour fitness centre, a poolside bar and valet parking. All 311 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and flat-screen TVs with digital channels. Guests will also find 24-hour room service, first-run films and Netflix.
Riley, a Crystalbrook Collection Resort offers 311 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature premium bedding. 55-inch Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: AUD 12.00 per day
Valet parking: AUD 20.00 per day
Parking height restrictions apply

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10 AM: AUD 38.00 for adults and AUD 38.00 for children
3 restaurants
3 bars/lounges and 1 poolside bar
24-hour room service

Things to do

24-hour fitness centre
Bike hire
Billiards/pool table
Outdoor pool
Spa services

Family friendly

Dry-cleaning service
Outdoor pool

Conveniences

ATM/banking services
Lift
Free newspapers in reception
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Tour/ticket assistance

Languages spoken

English
Japanese
Spanish

Business services

6 meeting rooms

Outdoors

Garden
Pool cabanas (surcharge)
Pool sunloungers

Spa

5 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massages
Massage/treatment rooms

More

Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Linens
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hairdryer
Towels

Entertainment

55-inch flat-screen TV
digital channels
first-run films
Netflix

Food and drink

Coffee/tea maker
Electric kettle

More

Desk
Iron/ironing board
Phone
Safe
Slippers

Policies

Check-in

Check-in available 24 hours
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

  • This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights. For more details, please contact the property using the number provided on the booking confirmation email.

Pets

  • Pets not allowed (service animals welcome)

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Payment types

Mastercard
American Express
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Self-parking fee: AUD 12.00 per day
  • Valet parking fee: AUD 20.00 per day (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Pool access available from 7 AM to 9 PM Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guest rooms. Parking height restrictions apply.
4.6

Exceptional

5 - Excellent
317
4 - Good
82
3 - Okay
18
2 - Mediocre
2
1 - Poor
8
4.7
Cleanliness
4.6
Service and Staff
4.7
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service and helpful/ personable staff. Convenient location to the city centre, 10min walking distance.

Stayed 7 nights in Feb. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We appreciated the beautiful pool as well as the spacious and airy lobby. The staff provided good tour information and tickets, and they responded promptly to our requests. Our room was well appointed and we loved the view of the water from our balcony. Since the hotel is fairly new, the building was clean and modern. My only suggestion is that the casual restuarant, Greenfields, needs a more extensive menu.

Stayed 3 nights in Jan. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Exceptional place with a great atmosphere. This is a hotel, you can feel at home and proper relax. The staff were amazing, rooms are spacious and stylish. Slept so well here and loved spending time at the pool or at the restaurants. One thing that wasn’t so great was the rooftop Rocco. They were incredibly rude to me as a solo diner and ignored me completely when I went there for dinner but I’ve left a separate review.

Stayed 3 nights in Feb. 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service

Great location, friendly staff and top notch amenities.

Stayed 1 night in Feb. 2020

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