expedia

Photo gallery

Featured image
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers
Balcony

Guest reviews

4.7/5 Exceptional
504 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationCairns Aquarium4 min walk
Popular LocationMuddy's Playground8 min walk
Popular LocationCairns Esplanade10 min walk
AirportCairns, QLD (CNS-Cairns Intl.)13 min drive

Choose dates to view prices

  • Resort King

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Resort view
    • Sleeps 3
    More detailsResort King
  • Urban King

    4.8/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    More detailsUrban King
  • Urban Twin

    4.8/5 guest room rating

    Room amenities

    • 32 sq m
    • City view
    • Sleeps 3
    More detailsUrban Twin
  • Resort Twin

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Resort view
    • Sleeps 3
    More detailsResort Twin
  • Sea King

    4.8/5 guest room rating

    Room amenities

    • 32 sq m
    • Sea view
    • Sleeps 3
    More detailsSea King
  • Panoramic Sea

    4.6/5 guest room rating

    Room amenities

    • 30 sq m
    • Sea view
    • Sleeps 2
    More detailsPanoramic Sea
  • Family Room, Multiple Beds, Partial Sea View

    4.2/5 guest room rating

    Room amenities

    • 64 sq m
    • Partial sea view
    • Sleeps 6
    More detailsFamily Room, Multiple Beds, Partial Sea View
  • Suite, 1 King Bed with Sofa bed, Partial Sea View

    4/5 guest room rating

    Room amenities

    • 69 sq m
    • Partial sea view
    • Sleeps 3
    More detailsSuite, 1 King Bed with Sofa bed, Partial Sea View
  • Family Room

    5/5 guest room rating

    Room amenities

    • 64 sq m
    • City view
    • Sleeps 6
    More detailsFamily Room

About this area

Cairns

Located in Cairns's Cairns Central Business District neighbourhood, Riley, a Crystalbrook Collection Resort is in the city centre and by the ocean. Sugarworld Waterpark is a popular area attraction and if an activity is on the agenda, Cairns Marlin Marina and Reef Fleet Terminal are worth checking out. Looking to enjoy an event or a game while in town? See what's happening at Cazaly's Stadium or Barlow Park.

Map
Popular Location

What's nearby

  • Cairns Aquarium - 4 min walk
  • Cairns Night Markets - 8 min walk
  • Cairns Performing Arts Centre - 8 min walk
  • Muddy's Playground - 8 min walk
  • Cairns Esplanade - 10 min walk

Getting around

  • Cairns Station - 19 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 13 min drive

Restaurants

  • Paper Crane — 1 min walk
  • Greenfields — 1 min walk

About this property

Riley, a Crystalbrook Collection Resort

Luxury Cairns hotel in Cairns Central Business District, near Cairns Esplanade
3 restaurants, an outdoor pool and 3 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour fitness centre, a poolside bar and valet parking. All 311 rooms feature thoughtful touches such as bathrobes and slippers, plus complimentary wireless Internet access and flat-screen TVs with digital channels. Guests will also find iPod docking stations, 24-hour room service and first-run films.
Riley, a Crystalbrook Collection Resort offers 311 forms of air-conditioned accommodation with iPod docking stations and a safe. Beds feature premium bedding. 55-inch Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: AUD 12.00 per day
  • Valet parking: AUD 20.00 per day
  • Parking height restrictions apply

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10 AM: AUD 38.00 for adults and AUD 38.00 for children
  • 3 restaurants
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Bike hire
  • Billiards/pool table
  • Outdoor pool
  • Spa services

Family friendly

  • Dry-cleaning service
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese
  • Spanish

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • First-run films
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 2:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AUD 60.0 per day.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Self-parking fee: AUD 12.00 per day
  • Valet parking fee: AUD 20.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place and guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Each guestroom is kept vacant for a minimum of 24 hours between bookings
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Can I cancel my reservation for free at Riley, a Crystalbrook Collection Resort and receive a full refund?
Yes, Riley, a Crystalbrook Collection Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Riley, a Crystalbrook Collection Resort cancellation policy on our site for more details about any exclusions or requirements.
Does this hotel have a pool?
Yes, this property has an outdoor pool. Pool access is from 7 AM to 9 PM.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this property?
Self-parking is available for AUD 12.00 per day. Valet parking is available for AUD 20.00 per day.
What time is check-in at Riley, a Crystalbrook Collection Resort ?
Check-in is from 2:00 PM to midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at 11 AM. Late checkout is available for a fee (amount may vary).
Where is Riley, a Crystalbrook Collection Resort located?
Located in Cairns Central Business District, this luxury hotel is within a 15-minute walk of St Monica's Cathedral, Cairns Esplanade and Cairns Marlin Marina. Reef Fleet Terminal and Cairns Central Shopping Centre are also within 1 mile (2 km). Cairns Station is 19 minutes by foot.

Guest reviews

Overall score and ratings for Riley, a Crystalbrook Collection Resort

4.7
Exceptional
5 - Excellent
378
4 - Good
96
3 - Okay
18
2 - Mediocre
4
1 - Poor
8
4.7
Cleanliness
4.6
Service and Staff
4.7
Amenities
4.8
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service

Friendly welcoming staff. But room sadly was average. Air con was not working properly. Light buttons etc not clear at all. Rain shower had no pressure. Queen bed made up of 2 mattresses.

Stayed 1 night in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Riley was a beautiful hotel to stay at on the esplanade, shops, cafes and restaurants were a short walk. The pool at the hotel was lovely. The rooms were nice and spacious. The only let down for our visit was the lack of service when ordering drinks around the pool, our drinks were often forgotten or we had 25 plus minute wait for 2 x drinks. I put that down to the hotel running the bar with only a small amount of staff due to Covid which I can understand. All in all we loved our stay and would highly recommend anyone to stay there.

Stayed 4 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property, facilities are fantastic even though the pool was closed for lockdown.

Stayed 1 night in Apr 2020

2/5

  • Liked: Cleanliness, amenities, property conditions & facilities
  • Disliked: Staff & service

Beautiful property. Unfortunately we experienced poor service right from check-in. Unclear directions about parking, not advised that we couldn’t utilise the lifts on one side of the property, because our room was on the other side of the property. Food was terribly disappointing and almost laughable. What was on the menu and what actually arrived were worlds apart. Leaking fridge in our room upon check-in (considerable sized puddle on the floor as a slip hazard) that took over an hour to get cleaned up from housekeeping as they only had one housekeeping staff member on duty, we were told. Then little things like no face washers in the bathroom, which I find standard at every hotel that I stay at. For the price we paid for the room and the cost of the food, it was wasted money. This establishment has fundamental service issues. We have eaten at their restaurant previously and although the food was good, the service was non-existent. Why can’t this beautiful property get it right? So incredibly disappointed.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was an amazing holiday at this resort. The staff were always so helpful they went above and beyond daily for any requests. The resort itself is absolutely beautiful , rooms pristine, facilities upmarket and the food is exceptional.

Stayed 4 nights in Mar 2020