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Crystalbrook Riley

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Featured image
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers
Balcony

Overview of Crystalbrook Riley

Crystalbrook Riley

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
131-141 Esplanade, Cairns, QLD, 4870

Explore the area

  • Popular LocationCairns Esplanade4 min walk
  • Popular LocationCairns Marlin Marina12 min walk
  • Popular LocationReef Fleet Terminal14 min walk
  • AirportCairns, QLD (CNS-Cairns Intl.)10 min drive

Choose dates to view prices

About this area

Cairns

Located in Cairns's Cairns Central Business District neighbourhood, Crystalbrook Riley is in the city centre and by the ocean. Sugarworld Waterpark is a popular area attraction and if an activity is on the agenda, Cairns Marlin Marina and Reef Fleet Terminal are worth checking out. Looking to enjoy an event or a game while in town? See what's happening at Cazaly's Stadium or Barlow Park.

What's nearby

  • St Monica's Cathedral - 3 min walk
  • Cairns Esplanade - 4 min walk
  • Cairns Night Markets - 8 min walk
  • Cairns Marlin Marina - 12 min walk
  • Reef Fleet Terminal - 14 min walk

Getting around

  • Cairns Station - 19 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 10 min drive

Restaurants

  • Paper Crane — 1 min walk
  • Paper Crane Pool Side — 1 min walk
  • Bagus indonesian traditional cuisine - 3 min walk
  • Muddy's Cafe - 4 min walk
  • Splash Seafood Restaurant - 4 min walk

About this property

Crystalbrook Riley

Luxury Cairns hotel in Cairns Central Business District, walk to Cairns Esplanade
A restaurant, an outdoor pool and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour fitness centre, a poolside bar and valet parking. All 311 soundproofed rooms feature free WiFi and iPod docks. Flat-screen TVs with digital channels and first-run films provide a bit of entertainment, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Crystalbrook Riley offers 311 forms of air-conditioned accommodation with iPod docking stations and a safe. Beds feature premium bedding. 55-inch Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs and body treatments.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (AUD 12.00 per day)
  • Valet parking on site (surcharge)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10 AM: AUD 38.00 for adults and AUD 38.00 for children
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Bike rentals
  • Billiards/pool table
  • Outdoor pool
  • Spa services

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Japanese
  • Spanish

Business services

  • Meeting rooms 6

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Digital channels
  • First-run films
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities
The following facilities are closed on Sunday, Monday, Tuesday and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AUD 60.0 per day.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Self-parking fee: AUD 12.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 430 out of 575 reviews
5 - Excellent 75%
Rating 4 - Good. 110 out of 575 reviews
4 - Good 19%
Rating 3 - Okay. 21 out of 575 reviews
3 - Okay 4%
Rating 2 - Poor. 6 out of 575 reviews
2 - Poor 1%
Rating 1 - Terrible. 8 out of 575 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning resort!
Stayed 6 nights in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location lots of helpful staff Great restaurants in complex loved pool side service. Occasionally hard to get a lilo by the pool and I would liked the spa more heated
Stayed 6 nights in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, fresh and clean. Beautiful pool, so pretty at night. We loved the beach area and that you could swim laps should you choose however would love it to have been heated being a bit cold during our Winter visit on a few rainy days . Staff were lovely, friendly and accommodating. Angela the lobby ambassador went above and beyond the call of duty in everything and could not have been more welcoming and friendly. The location was excellent, easy walking distance along the promenade to most places. Families will love that Muddy’s playground is literally right at the front door, the aquarium right behind and the lagoon only a few minutes walk away. Nice breakfast and enjoyed all our various meals in Paper Crane. The gym is adequate, limited to the basic one each of treadmill, elliptical, rower, bike but a reasonable selection of dumbbells. A yoga mat in the room was a nice amenity with a resident’s yoga class 7am Sat on the pool deck. Great location for runners being right on the esplanade, easy , flat 3.5kms or so from the Botanic Gardens and Mount Whitfield trails runs/walking tracks. My husband would like them to provide a bottle opener please in the rooms for drinks on the balcony at sunset. My daughter particularly loved the pool table and the hotel bikes we borrowed for a day.
Stayed 3 nights in Jun 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel! pool was cold, but you cant win them all.. :-)
Stayed 3 nights in May 2021