Outdoor pool, pool loungers
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Reviews of Hotel Tropiq

3.5 out of 5
Hotel Tropiq
179 Sheridan Street, Cairns North, QLD

Reviews

6.6
Rating 10 - Excellent. 49 out of 212 reviews" "
Rating 8 - Good. 63 out of 212 reviews" "
Rating 6 - Okay. 34 out of 212 reviews" "
Rating 4 - Poor. 30 out of 212 reviews" "
Rating 2 - Terrible. 36 out of 212 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Paul

Travelled with family, Travelled with partner, Travelled with group
It good
Stayed 1 night in Apr 2024

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
I don't know if this hotel is under new management, but it absolutely not a smoke free premise. So do know people will be smoking right outside their rooms. We had an issue with our room, but the manager went above and beyond on taking care of us.
Stayed 1 night in Mar 2024

8/10 Good

Jeffrey Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Tropiq was a nice little stay. We did have an issue with our room, but it was taken care of pronto!!!! The one thing to be aware of, it seemed like it was a non smoking premise and there were people smoking right outside their rooms.So it's not a smoke free facility, but the nice thing is no smoking in the rooms. It was quiet and quaint.
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is Wonderful and Helpful !!!
Stayed 2 nights in Mar 2024

6/10 Okay

Joshua, Granville

Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Tuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old good conditions property. Keep cool with the back yard pool , spa. Value for money.
Stayed 3 nights in Feb 2024

8/10 Good

Onella

Liked: Cleanliness, staff & service, amenities
I like that it's closer to that end and Esplanade. Walking distance to everything. I didn't like that people staying at the place were inconsiderate to other paying guest. Especially a drunkard ingenious person that screamed insanity words for good hours till he was either taken away or been stopped.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024

2/10 Terrible

Rose

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Management are always super friendly & super helpful..they go out of their way to meet any needs/special requests you may have..I love staying here .
Stayed 3 nights in Jan 2024
Response from Chris on 11 Feb 2024
Hi Melanie,We are always happy to assist where we can and hope to see you on your next visit.

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I would not stay here even if they paid me. It was like staying in a 1970’s motel NOT a hotel. It felt unsafe and more like a dirty brothel. Behind the bed there were dead cockroaches and what was left of some probably been there awhile. The bed was hard and I don’t mind a hard bed. Thank god it was only for one night.
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice thank you. Will you be reopening the 24 hour bar? Lol
Stayed 1 night in Jan 2024
Response from Hotel Tropiq on 14 Jan 2024
Hi Elizabeth, thank you for taking the time to leave a lovely review. We are delighted that you enjoyed your stay with us and hope to see you again one day soon!

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
We felt uncomfortable when checking in. The person checking us in appeared to be grumpy and was not very helful.
Stayed 1 night in Jan 2024
Response from Hotel Tropiq on 14 Jan 2024
Dear John, we are sorry for the shortcomings you experienced during your stay. We are looking into what you have addressed, we do hope you give us the opportunity to have you stay with us again in the future. Kind regards, Hotel Tropiq reception team.

8/10 Good

D'urville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Tropiq on 14 Jan 2024
Hi D'urville, thank you for taking the time to provide feedback on your stay. We are glad that you enjoyed your time and thank you for providing a positive review about the hotel

10/10 Excellent

Kerazhan

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Could have been essential for a bar or restaurant.
Response from Chris on 11 Feb 2024
Hi Kerazhan,We did have an operational bar and restaurant on site back in the early days, sadly it led to a lot of noise and trouble around the hotel, so with new ownership it was decided to leave it idle for the time being.Maybe it will be operational again in the future.

6/10 Okay

Mackenzie

Travelled with group
Liked: Cleanliness
Nice hotel, but needs comfier beds… too hard
Stayed 2 nights in Dec 2023
Response from Chris on 11 Feb 2024
HI Mackenzie,We are always looking to make improvements and will take your notation onboard.

10/10 Excellent

Robert

Liked: Amenities
Stayed 7 nights in Dec 2023
Response from Hotel Tropiq on 14 Jan 2024
Thank you for taking the time to leave a lovely review. We are delighted that you enjoyed your stay with us and hope to see you again one day soon!

2/10 Terrible

Wendy

Travelled with partner
Disliked: Cleanliness, staff & service
Had to leave motel becase power went out . We had know idea or told when power would come on left the 10.15pm .because to hot too stay.no communications.
Stayed 1 night in Dec 2023
Response from chris on 7 Jan 2024
Hi Wendy, We did our best to communicate the limited information the energy company was offering - Signs on the office doors and group text messages all went out as to the status of the power.

10/10 Excellent

Riaz

Stayed 4 nights in Dec 2023
Response from Chris on 11 Feb 2024
Hi Riaz,Thank you for your review.We are happy that you enjoyed your stay with us.

8/10 Good

Jannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Decided to stay close to the airport as cyclone Jasper hit Cairns. We can’t give a full appraisal as we were holed up in our room. The room was clean and the staff helpful and caring.
Stayed 2 nights in Dec 2023
Response from Hotel Tropiq on 14 Jan 2024
Hi Jannette, thank you for taking the time to provide feedback on your stay. We are glad that you enjoyed your time and thank you for providing a positive review about the hotel

8/10 Good

claudia ferri de

Liked: Cleanliness, staff & service
Needs a big Reno but okay for a night
Stayed 1 night in Dec 2023
Response from Chris on 11 Feb 2024
Hi Claudia,We try and offer the best product we can for an older style hotel, but would definitely love a more extensive reno for the future.

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chris on 11 Feb 2024
Hi Ingrid,Thank you for your review!We hope that you had a safe onward journey.

4/10 Poor

Sam

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

Yongjia

Travelled with partner
Disliked: Staff & service, property conditions & facilities
They have no service at front desk after 4 pm and doesn’t indicate it when we made the reservation. It’s very hard for the visitors from another country if you don’t have telephone service. When we try to move to the other hotel for the reason above, they don’t give us approval and make us pay the two nights we didn’t stay.
Stayed 3 nights in Nov 2023

2/10 Terrible

Trish

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ???? it was just a cheap old Australian Motel, bare floors, walking around bare foot my feet were black with dirt. It was so basic, dreary basic. I will never ever recommend Hotel Tropic Cairns
Stayed 1 night in Dec 2023

2/10 Terrible

Alex

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Priced Perfectly, Clean !!! Safe, Attentive Staff !!!
Stayed 1 night in Nov 2023

8/10 Good

Ian

Stayed 1 night in Nov 2023

10/10 Excellent

Gabrijela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is faboulos and wanderful.. Everything was ok
Stayed 4 nights in Nov 2023
Response from Shelby on 3 Dec 2023
Hello Gabrijela, thank you for the thoughtful and invaluable feedback you have provided. We are constantly making improvements to the property and any feedback from guests as we move through this process is most valued and received.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

4/10 Poor

Cole

Liked: Staff & service
Disliked: Property conditions & facilities
Yuk.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Best
Stayed 1 night in Nov 2023

8/10 Good

Matias

Liked: Staff & service, amenities, property conditions & facilities
It was a good place to stay for 3 stars.
Stayed 3 nights in Oct 2023

10/10 Excellent

Wayne

Stayed 1 night in Oct 2023

4/10 Poor

WILLIAM

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Nice staff but no way of opening windows without letting mozzies etc in. Not ideal for FNQ. Sliding doors for front room (very stiff to open) facing onto driveway means no privacy unless curtains kept shut.
Stayed 2 nights in Oct 2023
Response from Shelby on 3 Dec 2023
Hello, thank you for the thoughtful and invaluable feedback you have provided. We are constantly making improvements to the property and any feedback from guests as we move through this process is most valued and received.

2/10 Terrible

Ramona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this place
Stayed 6 nights in Oct 2023

6/10 Okay

Len

Travelled with group
Disliked: Amenities, property conditions & facilities
Bathroom needs a renovation Grubby grout between tiles
Stayed 1 night in Oct 2023

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to be where everything is close to
Stayed 2 nights in Oct 2023

10/10 Excellent

Hamish

Liked: Property conditions & facilities
Helpful staff
Stayed 1 night in Oct 2023

8/10 Good

adrian

The hotel is reasonable. Locate st walking distances to restaurant/petrol station and shop.
Stayed 6 nights in Sep 2023

6/10 Okay

Bruce

Liked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, Run down
Stayed 2 nights in Oct 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly
Stayed 1 night in Oct 2023

8/10 Good

Tadas

Liked: Cleanliness, staff & service
Good clean hotel for the price.
Stayed 1 night in Sep 2023

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place, enjoyed the walking distance to cairns esplanades.
Stayed 1 night in Oct 2023

8/10 Good

Tadas

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023

8/10 Good

Maria

Liked: Cleanliness
Accessible to the airport, but old and requires refurbishment
Stayed 1 night in Sep 2023

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness
Really it’s quite old, but spotless , which is very important to me. All staff were excellent, lovely and friendly. All were always smiling. Big plus from me
Stayed 2 nights in Sep 2023

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
Close to everything
Stayed 2 nights in Sep 2023