2 outdoor pools, pool loungers

Reviews of Cairns Coconut Holiday Resort

3.5 out of 5
Cairns Coconut Holiday Resort
23-51 Anderson Road, Woree, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 472 out of 648 reviews" "
Rating 8 - Good. 139 out of 648 reviews" "
Rating 6 - Okay. 21 out of 648 reviews" "
Rating 4 - Poor. 12 out of 648 reviews" "
Rating 2 - Terrible. 4 out of 648 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Professional staff and easy check in
Stayed 2 nights in Apr 2024
Response from Richard on 16 Apr 2024
Thank you for the great feedback, its appreciated.

10/10 Excellent

Michelle

Stayed 2 nights in Mar 2024
Response from Ingenia on 4 Apr 2024
Hi Michelle,Thank you for providing your feedback after your recent stay at Ingenia Holidays Cairns Coconut.We’re so happy you loved your experience and can’t wait to have you back for your next holiday. See you again for another stay soon. Warm Regards,Ingenia Holidays Team

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A great resort for family with children, staff are very friendly.
Stayed 4 nights in Feb 2024
Response from Jennifer on 8 Feb 2024
Good Morning. Thank you for your kind words, glad you all had a great time.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place great staff
Stayed 2 nights in Jan 2024
Response from Richard on 31 Jan 2024
Hi John, Appreciate the awesome feedback, see you soon.

10/10 Excellent

Boney

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a pleasant stay in big4 ingenia coconut resort for 5 days. Best place to stay with kids. Kids activities and hirings equipments help kids to keep them occupied. My 3 kids loved the ambience of the resort, kids pool, spa, water park, jumping cushion, go cart and ofcourse the kids playground. Will definitely stay here again if visiting Cairns.
Stayed 3 nights in Jan 2024
Response from Richard on 22 Jan 2024
Hi Boney, Thank you for leaving us such a great review. We feel that the range of facilities offered (and included) that are available for our guests is exceptional, we are delighted you feel the same.

8/10 Good

EUIJOON

Liked: Cleanliness, property conditions & facilities
Great holiday place for young family. Kids loved all the pools. There were many little ants inside our cabin. Was not able to get rid of them.
Stayed 3 nights in Jan 2024
Response from Richard on 15 Jan 2024
Thank you for the feedback, its appreciated.

10/10 Excellent

Anna

Travelled with family
Amazing facilities, kids had an absolute ball. Next time we will stay longer
Stayed 2 nights in Dec 2023
Response from Lauren on 11 Jan 2024
Hi Anna,Thank you for providing your feedback after your recent stay at Cairns Coconut.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Selakata

Travelled with family
Stayed 3 nights in Dec 2023
Response from Richard on 4 Jan 2024
Dear Selakata, Thank you for the 10 out of 10, so happy you enjoyed yourself.

10/10 Excellent

Ingrid

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like the swimming pool
Stayed 5 nights in Dec 2023
Response from Richard on 4 Jan 2024
Thank you Ingrid. Hope to see you soon.

10/10 Excellent

Sloane

Travelled with family
Liked: Cleanliness, room comfort
I won't stay anywhere else.
My daughter & I always try to stay at Coconuts, the accommodation is clean, staff are friendly & there's always things to do. Highly recommended!
Stayed 3 nights in Dec 2023
Response from Richard on 4 Jan 2024
Dear Sloane, Thank you for the wonderful comments, its appreciated.

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay, lots to do and cabin was beautiful.
Stayed 2 nights in Dec 2023
Response from Jennifer on 2 Jan 2024
Thank you for your feedback we really appreciate it.So happy you enjoyed your stay

10/10 Excellent

Rhiannon

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Richard on 3 Jan 2024
Thank you for the 5 out of 5, its appreciated !

2/10 Terrible

Otway

Stayed 9 nights in Nov 2023
Response from Richard on 16 Dec 2023
Thanks for the feedback, we hope to improve next time.

4/10 Poor

Abraham

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Richard on 15 Dec 2023
Thanks for the feedback, its appreciated. ,

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023
Response from Richard on 15 Dec 2023
Thanks Richard for leaving us great feedback.

8/10 Good

Thanh

Liked: Property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Richard on 15 Dec 2023
Hi Thanh, Thank you for leaving us great feedback.

10/10 Excellent

leonie

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the swimming pool and adult spa. Close to cairns shopping centre, takeaway shops etc.
Stayed 6 nights in Nov 2023
Response from Richard on 5 Dec 2023
Thanks so much for the wonderful review, its appreciated !

8/10 Good

Brendan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jennifer on 20 Nov 2023
Hello Brendan, thank you for taking the time to give us a review we really appreciate it.

10/10 Excellent

Cassiejane

Stayed 1 night in Nov 2023
Response from Richard on 15 Dec 2023
Thank you for the great feedback

10/10 Excellent

Medelyn

Stayed 2 nights in Nov 2023
Response from Richard on 15 Dec 2023
Thanks Medelyn, we appreciate the 5 or of 5.

10/10 Excellent

Ei Ei

Stayed 2 nights in Nov 2023
Response from Richard on 5 Dec 2023
HI EiEi, Thanks for leaving us a great 5 out of 5.Its appreciated !

10/10 Excellent

Stuart

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic will be back again
Stayed 7 nights in Oct 2023
Response from Jennifer on 30 Oct 2023
Good Afternoon Stuart. Thank you we really appreciate your feedback, glad everyone had a great time.

10/10 Excellent

David Andrew

Travelled with family
Liked: Property conditions & facilities
Such a fantastic spot for the whole family to enjoy. Would definitely stay again
Stayed 7 nights in Oct 2023
Response from Jennifer on 2 Nov 2023
Hi David, Thanks so much for the great feedback, its appreciated.

10/10 Excellent

Jenny

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Richard on 16 Oct 2023
Hi Jenny, So happy you had a great stay !!

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Staff were awesome and extremely helpful, Park was beautiful and heaps of areas and options for everyone.
Stayed 3 nights in Sep 2023
Response from Richard on 27 Sept 2023
HI Susan, Thanks so much for the great feedback, its appreciated !

10/10 Excellent

Trung

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and very pleasant stay. Sytrongly recommended.
Stayed 4 nights in Aug 2023
Response from Jennifer on 8 Sept 2023
Thank you so much for your feedback it means the world to us

10/10 Excellent

Johm

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful for families and children.
Stayed 2 nights in Sep 2023
Response from Richard on 7 Sept 2023
Thanks so much for the great feedback, its appreciated.

8/10 Good

Jennifer

Stayed 1 night in Aug 2023
Response from Richard on 14 Sept 2023
Thank you fore review, its appreciated .

10/10 Excellent

Jeffrey

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Richard on 20 Aug 2023
Thank you for the 10 out of 10, much appreciated.

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Richard on 16 Aug 2023
Thanks for the great feedback Simon.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was exceptionally neat and tidy - everywhere. Cabins well maintained and comfortable. Highly recommended for families, esp young children
Stayed 7 nights in Aug 2023
Response from Richard on 16 Aug 2023
Thank you Nicole, your exceptional feedback is appreciated.

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Richard on 14 Aug 2023
Thanks for the awesome feedback, its appreciated !

10/10 Excellent

Alan

Travelled with family and small children
Liked: Amenities
Perfect for my 3 year old he loved every min Place clean and hot shower perfect easy access to everything
Stayed 12 nights in Jul 2023
Response from Jennifer on 28 July 2023
Thank you so much for your feedback glad everyone had a great time

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, very friendly. The resort was perfect for our family.
Stayed 3 nights in Jun 2023
Response from Jennifer on 26 July 2023
Thank you so much for your feedback, it is highly appreciated!

10/10 Excellent

Zaklina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful place for a relaxing holiday, especially for families. The kids loved all the facilities and made lots of friends.
Stayed 6 nights in Jul 2023
Response from Richard on 19 July 2023
Thanks so much for the feedback, its appreciated.

10/10 Excellent

Abby

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place to stay with kids as there is lots to do. My only issue was the ants in our cabin. They were everywhere in the kitchen and bedroom.
Stayed 2 nights in Jun 2023
Response from Richard on 18 June 2023
Thanks for the feedback, Noted and appreciated.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent with one disappointing exception on departure. The location and ammenities were excellent.
Stayed 3 nights in Jun 2023
Response from Richard on 6 June 2023
Thanks for the feedback, its appreciated.

8/10 Good

Aimee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Richard on 6 June 2023
Thank you for he feedback, its appreciated.

10/10 Excellent

Sandie

Stayed 5 nights in Apr 2023
Response from Richard on 19 May 2023
Thank you for the 5 stars, its appreciated.

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and well laid out. The staff were really friendly and helpful. Would definitely come back.
Stayed 4 nights in Apr 2023
Response from Richard on 23 Apr 2023
Thank you for the feedback, its appreciated!

8/10 Good

Serina and Tim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great overall few small things, but that's everywhere lol
Stayed 2 nights in Apr 2023
Response from Richard on 17 Apr 2023
Thanks for the feedback, its appreciated.

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the park, it was so big and had so many different things to do there.
Stayed 6 nights in Apr 2023
Response from Richard on 12 Apr 2023
Thanks for the awesome feedback !!

10/10 Excellent

Megan

Liked: Staff & service, property conditions & facilities
Good place, lots to do
Stayed 7 nights in Mar 2023
Response from Richard on 20 Mar 2023
Hi Megan, Thanks for the great feedback, its appreciated !!

6/10 Okay

Kersten

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Richard on 2 Apr 2023
Thanks for the feedback, its appreciated.

8/10 Good

Wei

Stayed 2 nights in Jan 2023
Response from Richard on 7 Mar 2023
Thanks for the feedback, its appreciated !

10/10 Excellent

William

Stayed 2 nights in Jan 2023
Response from Richard on 7 Mar 2023
Thanks for the feedback, its appreciated !

4/10 Poor

James

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
My daughter stood on broken glass near the water slide, so she couldn't swim that day. Got charged extra fees and had noisy neighbours. Would have liked to have been compensated for my daughters foot.
Response from Ingenia Holidays on 16 Jan 2023
Hi James, Thank you for taking the time to provide us with your feedback after your recent stay at Cairns Coconut.We're sorry to see you had a less-than-exceptional experience at our park. We are always disappointed to let our guests down and that we missed the mark. We do appreciate your feedback so we can improve and achieve the high standard we aim to maintain.Warm Regards,Ingenia Holidays

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Richard on 7 Mar 2023
Thanks for the feedback, its appreciated !

10/10 Excellent

Sharon

Response from Richard on 10 Mar 2023
Thanks for the 5 stars !!

8/10 Good

Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very tidy & clean. Staff at reception friendly & helpfull.
Response from Richard on 8 Dec 2022
Hi Matthew, Thanks for leaving us a review, its appreciated.