3 outdoor pools, pool umbrellas, pool loungers

Reviews of Alamanda Palm Cove by Lancemore

5 out of 5
Alamanda Palm Cove by Lancemore
1 Veivers Road, Palm Cove, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 357 out of 488 reviews" "
Rating 8 - Good. 99 out of 488 reviews" "
Rating 6 - Okay. 22 out of 488 reviews" "
Rating 4 - Poor. 8 out of 488 reviews" "
Rating 2 - Terrible. 2 out of 488 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We loved the property but the hot tub beside the pool was being worked on so there was some noise during the day.
Stayed 6 nights in Mar 2024
Response from Alamanda Team on 13 Mar 2024
Hi JohnThank you for your feedback, and we are so sorry about the construction work happening at the moment.We hope to have the opportunity of welcoming you back to Alamanda in the near future.

8/10 Good

Domenico

Travelled with partner
Liked: Cleanliness, amenities
close to nthe beach and quitenees
Stayed 3 nights in Dec 2023
Response from The Alamanda Team on 9 Jan 2024
Dear DomenicoThank you for your review, we are delighted to hear you enjoyed your stay with us, we hope to welcome you back again soon!Kind Regards, The Alamanda Team

10/10 Excellent

Terry

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Alamanda Team on 30 Oct 2023
Thank you for the top review.We are looking forward to your next stay with us

4/10 Poor

Kevin

Liked: Cleanliness
Disliked: Room comfort
Good location but very uncomfortable beds resulted in poor sleep.
Stayed 4 nights in Aug 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stunning location as always with great dining options nearby. Good room but misleading photos as was ground floor not upper floor with balcony. Disappointed the heater was broken in spa/pool and no urgency about fixing it. Needs to be working especially in winter months. Hotel chat system for service inquiries also not working. Not the five star experience we’ve always had here before.
Stayed 3 nights in Jul 2023
Response from Alamanda Team on 27 July 2023
We appreciate your feedback

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay here. Property is a little tired but didn’t take away from our experience. Great for families.
Stayed 4 nights in Jul 2023
Response from Alamanda Team on 27 July 2023
Thank you for your feedback.

8/10 Good

Dugald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property very good. NuNu excellent. Cairns Aquarium excellent. Kuranda Butterfly Sanctuary has a sign outside saying open over a picture of a Ulysses Butterfly but after viewing when asked where they were told they haven't had any since 2015!! Mosman Gorge worth the visit.
Stayed 4 nights in Jun 2023
Response from Alamanda Team on 3 July 2023
Thank you for your review and we hope to see you back at Alamanda in the Future

10/10 Excellent

R Gianna

Liked: Cleanliness, room comfort
Nice and relaxing
My husband and I really enjoyed our stay. It's located in a beautiful walkable area. The staff is very friendly and helpful. We had everything we needed and would stay here again.
Stayed 3 nights in Mar 2023
Response from Alamanda Team on 3 July 2023
We are so happy you enjoyed your stay.We are looking forward to welcoming you to Alamanda in the future

8/10 Good

Ziguang, Wahroonga

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Alamanda Team on 3 July 2023
Thank you for your review.We hope to see you soon.

10/10 Excellent

Terrence

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to beach
Stayed 2 nights in Jun 2023
Response from Alamanda Team on 3 July 2023
Thank you for your review.We are looking forward to seeing you back at Alamanda in the future

8/10 Good

Rupert

Stayed 2 nights in May 2023
Response from Alamanda Team on 27 July 2023
Thank you

10/10 Excellent

Mark

Liked: Cleanliness
Needs a fresh up
Stayed 2 nights in May 2023

6/10 Okay

Dianne

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

Tavita

Liked: Cleanliness, property conditions & facilities
Had an excellent stay at the Alamanda which started from the time we arrived. Room was very spacious and had an ensuite and bathroom. We had the 1 bed suite with pool view which was convieniently located across from the pool on the ground level. Just be aware that there are no lifts so if you happen to have an apartment on the upper levels, you will need to take the stairs. Lots of dining options around which we tried a few during our stay (NuNu, Chill at Portovillo and even the Tavern hidden down a pathway). Will definitely stay next time and bring the entire family!
Stayed 3 nights in Mar 2023
Response from Jo on 30 Mar 2023
Thank you so much for the fantastic feedback. We are looking forward to the opportunity to welcome you back to Alamanda in the near future

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort on a great stretch of beach with tons of delicious food options. The resort itself had a very tropical feel to it and Palm Cove was a great beach that is an easy drive to Cairns.
Stayed 5 nights in Mar 2023
Response from Jo on 21 Mar 2023
Dear MichaelWe are so happy you had a great time, and we hope to have the opportunity to welcoming you back to Alamanda.

10/10 Excellent

Leigh

Liked: Cleanliness, room comfort
Absolutely fantastic. Couldn't fault
Apartment was amazing 11/10. Ultra modern appliances. Super comfort. Fantastic Location
Stayed 2 nights in Feb 2023
Response from Jo on 21 Feb 2023
Dear LeihThank you so much for your feedback. It was a pleasure having you stay with us, and we are looking forward to welcoming you back to Alamanda in the future.

8/10 Good

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location close to restaurants and right on the beach. Shopping centre about 20 minute walk. Three pool areas. We had suite 1 which is on the beach, would definitely return to Alamanda and ask for the same suite.
Stayed 6 nights in Jan 2023
Response from Jo on 21 Feb 2023
Thank you for your great feedback and we are great to hear that you enjoyed yourself.We are looking forward to the opportunity of welcoming you back to Alamanda in the near future.

10/10 Excellent

Anne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2023
Response from Jo on 21 Mar 2023
Thank you so much for your review and we are happy ot hear you had a great time.

4/10 Poor

Sarah

Travelled with family
Not the best for travel with a young child
Great location. Lovely staff. Unfortunately for the price I paid I wasn't expecting a room with a set of internal stairs, folding wooden door and window shades and an easily openable door to the balcony which had a low rail and furniture to climb on. Not the best for travel with a young child
Stayed 4 nights in Oct 2022
Response from Jo on 27 Oct 2022
Dear SarahThank you for your feedback, we really appreciate it.We completely understand your feedback about the design of the rooms.

10/10 Excellent

Domenico

Stayed 7 nights in Sep 2022

10/10 Excellent

trent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location , friendly staff. Perfect for family.
Stayed 8 nights in Sep 2022
Response from Jo on 22 Sept 2022
Hi Trent;Thank you for your great review and we are excited yo hear you liked it.We are looking forward to welcoming you back in the near future.Warm regards,Joanna

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property located right on the beach
Stayed 2 nights in Jun 2022
Response from Kaye on 6 June 2022
Dear Wendy, Thank you for your kind words about the Alamanda. The beachfront location is a tough one to beat. We hope to welcome you back in future. Best Regards, Kaye Acting Assistant Front Office Manager

10/10 Excellent

janine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
lovely vibe... tropical and cool. big apartment elegant but the stand out was the customer service by the staff. Really outstanding
Stayed 6 nights in Apr 2022
Response from Kaye on 18 May 2022
Dear Janine, Thank you for your kind words about the resort and the staff. We pride outselves in making our guests feel at home here at Alamanda Palm Cove. We hope to welcome you back sometime in future. Kind Regards, Kaye Acting Assistant Front Office Manager

8/10 Good

Maria Sheila

Stayed 4 nights in Apr 2022

10/10 Excellent

Gordon

Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2022
Response from Kaye - Acting Assistant Front Office Manager on 14 Apr 2022
Dear Gordon Thank you for the stars! We hope to welcome you back sometime soon! Kind Regards, Kaye Acting Assistant Front Office Manager

10/10 Excellent

Bengt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Grear location, grear service
Stayed 5 nights in Apr 2022
Response from Kaye - Acting Assistant Front Office Manager on 14 Apr 2022
Dear Bengt, Thank you for the 5 stars! Indeed, our beachfront location is tough to beat. Our staff do strive to provide the best service here at Alamanda Palm Cove. Hope to welcome you back soon! Best Regards, Kaye Acting Assistant Front Office Manager

10/10 Excellent

Catherine

Liked: Cleanliness, room comfort
Beachfront apartment with a view.
Ground floor beachfront apartment provided easy access to the pools & beach. Sitting on the front deck looking out to the sea was so relaxing. The on-site restaurant was superb as were other restaurants within walking distance. Have already recommended this accommodation to friends.
The view from our deck.
Breakfast at Nunu
Adults pool
Stayed 4 nights in Apr 2022
Response from Kaye - Acting Assistant Front Office Manager on 14 Apr 2022
Dear Catherine, Thank you for your kind words and for recommending us to your friends! The beachfront location is definitely a tough one to beat. I'm glad to hear you had a relaxing stay. Hope to welcome you back soon! Kind Regards, Kaye Acting Assistant Front Office Manager

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Loved the location and it’s ambient atmosphere. Staff exceptional and the grounds were immaculate.
Stayed 6 nights in Mar 2022
Response from Kaye - Acting Assistant Front Office Manager on 14 Apr 2022
Dear Sarah, Thank you for your kind words about our staff and the grounds.The beachfront location is definitely unbeatable. Hope to welcome you back soon! Kind Regards, Kaye Acting Assistant Front Office Manager

10/10 Excellent

Kezia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We got 2 beds apartment facing the pool. It’s very clean and spacious, the house looks super new, the bed is very comfortable We were at the 4th floor, unfortunately this place doesn’t have a lift in case you have big luggage.
Stayed 3 nights in Mar 2022
Response from Tom on 22 Mar 2022
Dear Kezia, Thanks for the great review and i am so glad you had a lovely stay - albeit the stairs only aspect. Hope to welcome you again soon. Kind Regards Tom Kelly Front Office Manager

10/10 Excellent

anna

Travelled with group
Liked: Amenities, property conditions & facilities
This was my second stay at this property and once again I loved every moment. Booked 2 bedroom sea view room and it was amazing Great views, large balcony, spacious rooms.Very clean and comfortable beds This is a beautiful looking hotel with gorgeous gardens There are 3 pools.Such a relaxing property Special big thank you to staff member Dan who went out of his way. Extremely polite and professional
Stayed 3 nights in Feb 2022
Response from Dan on 7 Mar 2022
Hi Anna, Thank you for your kind review :) We are delighted to hear you had a great time! Looking forward to welcoming you in the near future.

10/10 Excellent

Michelle

Travelled with family
Liked: Amenities, property conditions & facilities
Amazing Location. The property is well looked after. Beautiful reception staff. Complimentary up grade and late checkout. The staff went above and beyond to make us welcome and super comfortable. Highly recommend Alamanda.
Stayed 6 nights in Feb 2022
Response from Tom on 12 Feb 2022
Dear Michelle, Thanks for your lovely review. We pride ourselves on our service and making sure our guests have a great time so great to read the feedback - really drives the team. Hope to welcome you again soon Kidn Regards Tom Kelly Front Office Manager

8/10 Good

Myles

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022
Response from Tom on 4 Feb 2022
Thanks for the stars Myles Kind Regards Tom Kelly Front Office Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time staying here with my husband and no kids! Location is perfect and the surrounds are beautiful. Walking distance to everything. Staff were really lovely. We were upgraded to a 2 bedroom which was lovely but really way to big for our needs. The furniture is really ageing and not really what you’d expect for 5 star. The built in lounge probably the most uncomfortable lounge I’ve ever sat on! Kitchen was lovely. The pools were great and temperature was perfect. Glad it had an adults only pool however it could use some umbrellas over the lounges as there was no sun protection. The pool menu very limited with just crisps and limited drinks. Overall a great stay and would come back again.
Stayed 3 nights in Jan 2022
Response from Tom on 30 Jan 2022
Dear Linda, Thanks for your lovely review and honest feedback which i will pass on. So glad we will get to welcome you again. Kind regards Tom Kelly Front Office Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location right on the beautiful Palm Cove Beach
Stayed 4 nights in Nov 2021
Response from Tom on 5 Dec 2021
Dear Peter, Thanks so much for your review. Its great to see you had a lovely time. Hopefully we get to welcome you up again soon. All the best. Tom Kelly Front Office Manager

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beach access without a road, adult only pool. Room service was great, and apartment was really spacious.
Stayed 8 nights in Sep 2021
Response from Tom on 11 Oct 2021
Dear Michael, Thanks for your lovely response. So glad you had a wonderful stay and hope to welcome you again soon! Tom Kelly Front Office Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2021
Response from Tom on 7 July 2021
Dear Michelle, Thanks for your lovely score. Glad to see you had an excellent stay. Look forward to welcoming you again soon Tom Kelly Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is superb. Accommodation very nice. Hopefully will be back.
Stayed 7 nights in May 2021
Response from Tom on 18 May 2021
Dear Guest, Thanks so much for your lovely review. I look forward to welcoming you back! Kind Regards Tom Kelly Front Office Manager

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Best location in Palm Cove ..... Staff were very good Restaurant and Room service were practically non-existent
Stayed 3 nights in May 2021
Response from Tom on 18 May 2021
Dear Guest, Thanks for the review and so glad you felt the restaurant and room service was non-existent. We are working on increasing our offerings in room service so by the time you return you will notice a change. Until next time, all the best. Tom Kelly Front Office Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Fantastic room setup for what we needed (3 adults, 1 teenager, preschooler and an infant) and the baby items they provide make for a very comfortable stay. Keeping on top of some of the room maintenance, including the condition of the games room and going back when the gym is reopen would improve the experience
Stayed 7 nights in Apr 2021
Response from Tom on 9 May 2021
Dear Guest, Thanks so much for your lovely review and glad you had a great stay albeit the games room and gym. We are looking into a full refurbishment of the games room and gym so hopefully by your next stay we will have this sorted. Kind regards Tom Kelly Front Office Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous location right on the beach, lovely views from our apartment with full width windows, rainforest views from the bedroom, our suite was spacious enough to entertain 4 guests Staff were friendly and helpful and we had a very relaxing stay
Stayed 2 nights in Apr 2021
Response from Tom on 9 May 2021
Dear Guest, Thanks for your lovely review - Its always great to read that our staff are providing the service we expect (never had my doubts :)) Also agree the views from the rooms are stunning be it beach front or tropical gardens/pool view. Hope to welcome you back soon. Tom Kelly Front Office Manager

10/10 Excellent

Sandra

Liked: Cleanliness, room comfort
Lovely Couples retreat!
The staff were amazing and our stay was great! Especially the couples massage. Loved the Nespresso coffee machine...The only thing was the layout of the apt. No toilet in the main living areas. Too many stairs!!! Wonderful to step straight out to the beach!
Amazing sunrise, view from our room!
Stayed 3 nights in Feb 2021

10/10 Excellent

Francisco, Melbourne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, perfect location, so clean. Restaurant based at the hotel was fantastic. The pools were awesome. Will be back
Stayed 4 nights in Jan 2021
Response from Dan on 18 Jan 2021
Dear Francisco, Thank you for your kind review! We are very delighted to hear you enjoyed your stay and look forward to welcoming you back :) Best regards, Dan

10/10 Excellent

Janet

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2020
Response from Dan on 28 Dec 2020
Hi Janet, Thank you for your great review :) As always, we are very happy to have you and your family around and look forward to seeing you next time! Best regards

10/10 Excellent

Stuart

Liked: Cleanliness, room comfort
Relaxing stay
This is a gorgeous property located right on the beach. Has a very relaxed laid-back vibe with friendly, helpful staff.
Stayed 12 nights in Dec 2020
Response from Dan on 28 Dec 2020
Hi Stuart, Thank you for your kind review :) We are very happy to hear you enjoyed your stay and look forward to being able to welcome you back! Best regards,

10/10 Excellent

Janet, Melbourne

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Another wonderful stay at Alamanda (3rd time here). Their beachfront apartments have the best and uninterrupted view of the beach. A truly magical place! Extra thanks to Daniel and Jess, who went out of their way to make our holiday even more perfect. Look forward to our next visit.
Stayed 6 nights in Dec 2020
Response from Dan on 29 Dec 2020
Hi Janet, Thank you so much for, once again, staying with us. We love having your family over and look forward to having you back next year! Best regards, Dan

6/10 Okay

Verified traveller

Travelled with family
The beachfront view was beautiful. Lovely gardens and wonderful check in staff
Stayed 3 nights in Dec 2020
Response from Dan on 29 Dec 2020
Hi Anonymous, Thank you for your kind review! Could we possibly get in contact with you and find out what it was that was not so great with you stay? Best regards,

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay. Great location at end of Palm Cove. Large rooms, great access to beach, 3 pools, very clean.
Stayed 2 nights in Dec 2020
Response from Dan on 29 Dec 2020
Hi Peter, Thank you for your kind review! We look forward to being able to welcome you back. Best regards,

10/10 Excellent

Jayne, Gold Coast

Travelled with partner
Liked: Amenities, property conditions & facilities
Was amazing except gym was tucked away underground- limited weights and no water available otherwise everything else was perfect- beautiful rooms and comfortable beds.
Stayed 7 nights in Nov 2020
Response from Dan on 29 Dec 2020
Hi Jayne, Thank you for your kind review! We look forward to being able to welcome you back. Best regards,

10/10 Excellent

Bec, Adelaide

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well appointed apartments that had everything you could possibly need. All appliances were top of the range
Stayed 5 nights in Nov 2020
Response from Dan on 28 Nov 2020
Hi Bec, Thank you so much for your kind review. We are please to hear you had such a wonderful time and look forward to being able to welcome you back! Best regards, Dan Reception