Outdoor pool

Reviews of The Villas Palm Cove

The Villas Palm Cove
24 Warren St, Palm Cove, QLD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 53 out of 80 reviews" "
Rating 8 - Good. 20 out of 80 reviews" "
Rating 6 - Okay. 4 out of 80 reviews" "
Rating 4 - Poor. 2 out of 80 reviews" "
Rating 2 - Terrible. 1 out of 80 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Harold

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness
Kevin the property manager is very friendly and helpful. The villa is a bit old, though Kevin did excuse at check-in for the run down floor and was helpful when the sink clogged. Palm Cove is a beautiful place to stay.
Stayed 6 nights in Jul 2023
Response from Kevin on 5 Aug 2023
Thanks Jacqueline we are upgrading the Villa currently cheers Kevin

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
What I loved about this property is having everything in your own area. So quite all day.
Stayed 6 nights in Jun 2023
Response from Kevin on 11 July 2023
Thanks Thomas

10/10 Excellent

Nicola, Glenning Valley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Kevin on 13 June 2023
Thanks Nicola hope to see you sometime in the future cheers

10/10 Excellent

Sophie

Liked: Cleanliness, amenities
Stayed 4 nights in May 2023

10/10 Excellent

Giuseppe

Liked: Cleanliness, room comfort
Giuseppe
Kevin was very professional the Villa was all we expected plus more. The pool was great recommend to anyone. Will stay there again.
Stayed 7 nights in Mar 2023

8/10 Good

Stefanie

Travelled with family
Liked: Amenities, property conditions & facilities
Great place for a holiday. Apartments are good size, kids love the pool. It’s about 10 min walk to the beach, very quiet. Be aware to bring your own toilet paper and dishwashing tabs. Otherwise they will charge you !
Response from Kevin on 18 Dec 2022
Hi Stefanie glad you had a good stay we provide a starter pack that includes Multiple toilet rolls ,Dishwashing tablets soap ,shampoo and Laundry Powder which is all complementary. Once this is used we encourage you to be self sufficient for longer stays as we are not a Motel this is stated in all of our correspondence cheers.

10/10 Excellent

Tanya Louise

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved it! Gardens are beautiful, units are very private, shared pool area is stunning and shaded. Walked to the beach to watch the sunrise everyday. Will definitely stay again.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our own private pool, fully equipped kitchen, nice linen. Bathrooms do need more places to put things though. A hanger in the shower would help and a all shelf for toiletries etc.
Stayed 2 nights in Aug 2022

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Superb
This accommodation is superb, we could not fault anything, so amazing having our own private pool, it is a beautiful place worth every cent
Stayed 2 nights in Jul 2022

10/10 Excellent

Ibolja

Liked: Cleanliness, room comfort
Stayed 5 nights in May 2022

8/10 Good

David

Liked: Cleanliness, room comfort
Choose carefully
Pleasant stay at The Villas, large and spacious and spotlessly clean, private pool was larger than I had expected. Lovely quiet main pool. As the Villas are privately owned the decor and standards vary enormously, we had to move villas during our stay, the first villa had a very dated kitchen, appliances and bathrooms although the furniture was new. The second had obviously had a recent refurb so it’s a bit pot luck. As th Villas are located at the back of Palm Cove bordering the Captain Cook Highway some villas can be noisy.
Villa
Main pool
Stayed 6 nights in Aug 2021

8/10 Good

Beverly

Liked: Cleanliness, room comfort
Lovely week in a villa with our own private pool. There was also a bigger pool on the complex for those ‘keener’ swimmers. Villa had all the amenities of a home from home. Well positioned about 15 minutes walk from the sea front and main amenities of Palm Cove. Would highly recommend and will definitely stay again.
Stayed 7 nights in Jul 2021
Response from Kevin on 27 July 2021
Thanks Beverly hope to see you again sometime in the future

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, very happy with villa and would definetly stay again.
Stayed 7 nights in Jun 2021
Response from Kevin on 16 June 2021
Thanks please come and stay again cheers

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great for families, we loved the 4 bedrooms and having our own pool. Manager was really helpful and we will definitely stay here again.
Stayed 5 nights in Apr 2021
Response from Kevin on 28 Apr 2021
Thanks we are happy that you had a good experience see you for your next Holiday cheers

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the private pool and villa had everything you need
Stayed 3 nights in Jan 2021
Response from Kevin on 10 Jan 2021
Thanks glad you had a good stay hope to see you in the future Cheers

10/10 Excellent

Troy R

Liked: Cleanliness, room comfort
Lovely villa in nice surroundings
Nice villa within walking distance to the Palm Cove esplanade. Well equipped and nicely furnished. A private pool in the back was an excellent addition due to social distancing rules at the time. Private and quiet surroundings. Would definitely recommend.
Stayed 2 nights in Apr 2020
Response from Kevin on 26 Apr 2020
Thanks Troy hope to see you again cheers

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having our own pool at our back door was awesome. The 4 bedroom villa was very comfortable for our party of 8.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday the Cove
It was relaxing place to stay, very peaceful. Kids had a great time in the private pool. Close proximity to Kuranda.
Stayed 5 nights in Dec 2019
Response from Kevin on 20 Dec 2019
Glad you had a good stay hope to see you again for your next holiday cheers Kevin

8/10 Good

John

Travelled with partner
Liked: Amenities, property conditions & facilities
The unit was large and well laid out, private pool was a big plus.
Stayed 7 nights in Oct 2019
Response from Kevin on 3 Nov 2019
Thanks we hope you enjoyed your stay and come back to see us soon

10/10 Excellent

Alicia

Stayed 4 nights in Oct 2019

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxed, quiet and private. Everything you could need was in the units kitchen.
Stayed 4 nights in Aug 2019
Response from Kevin on 3 Sept 2019
Thanks Carolyn I am happy that you had a relaxing stay and hope you come back to see us sometime in the future Regards Kevin

2/10 Terrible

Hilton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was insulted .. no host on arrival .. waited half an hour before he appeared ... when I expressed disappointment re the above he released me from liability ... but then I asked to see the villa as it was too late in day .. he refused me access ... it took me 3 hours to find any place that night ... hotels.com did zero to help .. I held on for 45 minutes on phone to hotels.com , at least talking to 3 different call centres having been disconnected each time ... the Villas and host along with hotels.com is crapp ... rating zero out of 10 .. I will never use hotels.com again
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019
Response from Kevin on 20 July 2019
Thank you hope to see you again

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Villas had everything we needed for a great stay with kids
Stayed 5 nights in Jul 2019
Response from Kevin on 20 July 2019
Thank you hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a pool villa it was beautiful The gentleman that runs the place was extremely helpful and had great knowledge of the area
Stayed 7 nights in May 2019
Response from Kevin on 14 May 2019
Thank you for your positive review please come and see us again

8/10 Good

Cath

Liked: Cleanliness, staff & service, room comfort
Ideally situated
Ideally situated midway between Cairns and Port Douglas. Quiet and well equippe.
Stayed 4 nights in Apr 2019
Response from Kevin on 3 July 2019
Thank You hope to see you again one day

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The villa was well kitted out with a full kitchen, laundry and private pool. The location was fantastic with most services near by
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot for families, especially with your own pool.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, not far from restaurants and the beach. Loved the private pool. Air conditioning in the bedroom was a plus. We only stayed a few days but could have stayed much longer comfortably with no issues! Enjoyed our stay!
Stayed 3 nights in Mar 2019
Response from Kevin on 2 Apr 2019
Thank You hope you come and stay with us again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Place.
Amazing place. Unit was fantastic. Tracy went above and beyond to make my stay hassle free.
Stayed 3 nights in Jan 2019
Response from Tracey on 15 Jan 2019
Thank you for your great review we really appreciate you taking the time to share your feedback, so glad you enjoyed your holiday here with us.

10/10 Excellent

Sandra, Keilor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the private pool. Having a proper kitchen was awesome. The unit was very comfortable.
Stayed 5 nights in Nov 2018
Response from Tracey on 21 Nov 2018
Thank you for your Feedback Sandra, glad your enjoyed the comforts of your Villa. The private pools are great especially with out beautiful warm weather at the moment.

4/10 Poor

Scott, QlD, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice location, old dated villas.
Their review is specific to unit 36. The unit presented nothing like the photographs online. With a premium price tag for a location 15 mins walk to palm cove, versus on beach apartments for the same money; it’s safe to say upon checking in that we were very disappointed with the 1980’s apartment which has clearly never had an update or even general maintenance carried out. Broken doors, screwed back together, cracked walls and a main bedroom that looks like an early 90’s adult film set. Upon contacting the reception to make a complaint we were given the response of “we’ve been trying to get the owners to update it for some time, we will pass on your feedback”. All well and good, but when you’re aware the villas is sub par, why continue to rent it out? We have friends staying in another villa which presented exactly like the photos and was quite welcoming. On a positive note, the pool area, and bbq ammenities were great and we found ourselves spending out time there instead. Location to palm cove is walking distance and has a great selection of cafes and restaurants. Not noted on details provided is that check in is only Monday-Friday, and Saturday until lunch time. outside of that you’ll need to organise keys to be left. For the money, I believe there’s many more modern and clean options available.
Stayed 7 nights in Oct 2018
Response from The Villas - Palm Cove on 10 Nov 2018
We are sorry to hear of your disappointment Scott we certainly do not advertise we are a 5 star resort, we do however offer exceptional value for money for our clean tidy Villas, resort amenities, location & nightly rate. Thank you for feedback, whilst we value & appreciate both positive & negative testimonials sometimes it is more about an individuals expectations & what is happening in their world at the time rather than a simple black & white story... With this in mind we feel some of your comments are harshly critical & in fact not accurate. All Villas are individually owned hence they do vary from one to the other, obviously with approx 20 villas we cannot list photos of every single Villa. The $160 per night that you paid for the villa represents extremely good value in The Palm Cove region especially given that we are only a leisurely 10 MINUTE stroll from the beachfront. I'm sure you would find it impossible to to get a beachfront room at this rate. Bedroom - 90's Adult Film & no general maintenance to the villa... we believe these comments are far from accurate. However we have taken on your feedback & the villa has since had an update to some of the decor. Reception hours are M - F 8.00 am - 5.30 pm / Sat - Sun 8.30 am - 12 pm & on site staff are always available outside these hours for emergencies. The majority of guests arriving outside office hours are more than happy that we have made the late collection of keys very quick & easy. Standard practice across almost any tourism provider within Australia especially the smaller boutique hotels do not provide reception access 24/7. Unfortunately this is just not feasible for staff or costing as it would add substantial increases to room rates. Thank you for choosing to stay at The Villas Palm Cove

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Relaxing. Clean appartment and comfy bed. Loved having our own pool.
Stayed 3 nights in Sep 2018
Response from Tracey on 9 Oct 2018
We are so glad you enjoyed your stay Rosanna, thank you for sharing your experience with others.

10/10 Excellent

Shaun, Melbourne, VIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the family.
We have stayed in Palm Cove multiple times and this was our first experience at The Villas. We found the location to be within walking distance to the esplanade. The accommodation was great and the benefit of having our own pool was perfect.
Stayed 5 nights in Aug 2018
Response from Tracey on 11 Sept 2018
Thank you for assisting other travellers with your review Shaun, much appreciated.

8/10 Good

Nicole

The Villas Palm Cove
Great self contained villa with washing machine, dryer, full kitchen. There is no servicing except sheet change half way through so be prepared to clean up after yourself. You also need to supply your own bin liners, dishwasher powder, laundry powder, toilet paper. We had an oasis villa with a private pool which was great. Close to the main highway, some traffic noise depending where your villa is. Walking distance to the beach. 5min drive to Clifton Village Shopping Centre with takeaways, supermarket etc
Stayed 12 nights in Aug 2018
Response from Tracey on 4 Sept 2018
Thank you for the above review for other travellers Nicole. As we are fully self contained villas it is like renting a house, therefore the above items mentioned were / are supplied as per documentation for the first couple of nights only & guests supply their own after that. Hence also for stays of a week or more we provide regular linen & towel changes. Guest are more than welcome to use washing machines, dryers, brooms, mops if they need to clean up during their stay, all Villas are equipped with the above items. Any grocery items can be purchased from Coles supermarket less than a 10 minute walk / 2 minute drive / buses & taxis are also available. Online orders can be delivered straight to your villa. Thank you for staying with us & taking the time to share your experience with others.

8/10 Good

Lynn, Central Coast NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious home close to the beach.
Use this apartment to be close to relatives. It was very spacious and clean. Having our own plunge pool was just wonderful. You could walk to the beach and shops.
Stayed 4 nights in Aug 2018
Response from Tracey on 28 Aug 2018
Thank you for your feedback Lynn, we appreciate your review.

10/10 Excellent

George, Sydney, Nova Scotia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This particular villa had its private pool. It also had its own garage, two washrooms, washer and dryer, full kitchen with oven and dishwasher, dining table for 6 etc Beautiful and secluded yard with tropical trees and plants. It all made for an extraordinary experience.
Stayed 3 nights in Aug 2018
Response from Tracey on 21 Aug 2018
Thank you for taking the time to advice other travellers of your experience George, we're glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extreme enjoyable and comfortable stay
We had a very enjoyable and comfortable staying. The house is so spacious, clean and well equipped. The staff, Tracey is very helpful and attentive. She gave us very much information about the attractions and where to go.
Stayed 6 nights in Jul 2018
Response from Tracey on 7 Aug 2018
Thank you for taking the time to assist others travelling to our beautiful part of the world. So glad you enjoyed your stay, lovely meeting you & your family.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable villa, private pool.
comfortable villa, private pool. Short walk to beach. Lovely couple running the place were friendly, knowledgable and helpful in booking activities.
Stayed 3 nights in Jul 2018
Response from Tracey on 7 Aug 2018
So glad you enjoyed your stay, thank you for your testimonial, hopefully we get to see you again sometime in the future.

10/10 Excellent

Kevin, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal famiiy accommodation in great location
We had a fab week as a family of 4 with 2 teenage kids. The villa had everything we wanted with a well furnished kitchen and comfy bedrooms and living area (though a chest of drawers in the bedroom would have helped a bit with storage of clothes we couldn't hang up). The place was clean and homely and situated by the main road and close to the shopping centre for groceries etc. Tracy at reception was super helpful, proactive, engaging and genuinely interested in assisting us with things to do. She also loaned us an esky for our days trips to different places.
Stayed 7 nights in Jul 2018
Response from Tracey on 18 July 2018
Thank you for your lovely review Kevin, glad we have fulfilled our role in making for a memorable family holiday. Great to meet you & very happy that you enjoyed your adventures, we hope to see you again one day in our magical part of the world.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay, very nice open living spaces and good size rooms. The staff are great and very welcoming
Stayed 2 nights in Jun 2018
Response from Tracey on 19 June 2018
Thank you for your lovely review Ben, we enjoy seeing your smiling face on a regular basis.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway
Very friendly reception and great rooms

8/10 Good

James

Liked: Cleanliness, property conditions & facilities, room comfort
A bit disappointing.
Poor internet. 2 trash bags and 2 dishwasher tabs for a 4 night stay yet instructions are to take the trash out daily, wash dishes daily. No paper towels. Little annoyances detract from the appeal. Yes, we can use our phone hotspot and buy necessary items but please just charge an extra dollar or two per day and provide what's needed.
Stayed 4 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 minute walk to the beach.
Very happy with our 2 night stay here over NY. Everything was advertised and it really is only a short walk to the esplanade.
Stayed 2 nights in Dec 2017

10/10 Excellent

Michelle, Atherton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious, quiet, private pool
A relaxing resort. Short drive to the beach. Shady walk along esplanade. Close to restaurants, movie theatres and shops.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Return visit
While the villa was very clean and quite comfortable generally the surrounds were shabby and tired, the garden neglected and the outside area particularly disappointing.
Stayed 2 nights in Nov 2017

10/10 Excellent

Junior, victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable spacious and private. Everything we needed was supplied such as crockery, cutlery, washing machine, dryer and an iron.
Stayed 7 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, close to everything Palm Cove has
The place was great with an awesome little pool to use. The location was close to everything Palm Cove has to offer - great restaurants, cafes and a beautiful beach.
Stayed 6 nights in Jul 2017