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Reviews of Ingenia Holidays Byron Bay

3.5 out of 5
Ingenia Holidays Byron Bay
5-37 Broken Head Rd, Byron Bay, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 154 out of 378 reviews" "
Rating 8 - Good. 140 out of 378 reviews" "
Rating 6 - Okay. 48 out of 378 reviews" "
Rating 4 - Poor. 28 out of 378 reviews" "
Rating 2 - Terrible. 8 out of 378 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 6 nights in Mar 2024
Response from Ingenia on 27 Mar 2024
Hi Brianna,Thank you for providing your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Xiaolu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ingenia on 26 Mar 2024
Hi Xiaolu,Thank you for providing your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Sam, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ingenia Holidays Cabins and Camp site at Byron Bay is well located a short drive from Byron Bay. The facilities are good, with a lovely pool and picturesque surrounds and a 10 minute walk to the beach.
Stayed 2 nights in Mar 2024
Response from Ingenia on 12 Mar 2024
Hi Sam,Thank you for providing your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, value for money. Park quiet in the evening. Lovely walk to the local beach
Stayed 1 night in Feb 2024
Response from Ingenia on 8 Mar 2024
Hi Rosemary,Thank you for providing your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park was ideally suited to explore byron bay. Bus stop was directly outside the park. Tallow beach was 7min walk away. Overall a lovely site with friendly staff.
Stayed 5 nights in Jan 2024
Response from Ingenia Holidays on 30 Jan 2024
Hi Nathan,Thank you for providing your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

James

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Dirty but livable
Stay was fine. Room floors were really not cleaned. The basin drain was slow but I just took it apart and fixed it instead of calling maintenance. Room layout was good and location was good. Nice walk to the beach
Stayed 2 nights in Dec 2023
Response from Lauren on 2 Jan 2024
Hi James,Thank you for providing your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again in quiet place
Stayed in lovely little studio, well equipped with kitchen utensils and cleaning products. Lovely and quiet as I was at back of site. Loved seeing all the birds, but not hearing them at 5am as the walls are very thin. Bus stop right outside the site, although buses very infrequent, but OK if you plan ahead. Also quite a walk to shops as the "local shop" advertised is just a few items in reception which you could purchase
Stayed 4 nights in Dec 2023
Response from Lauren on 18 Dec 2023
Hi Julie,Thank you for providing your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Lyndell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Lauren on 20 Nov 2023
Hi Lyndell,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Okay

Theresa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is great. The bathroom sink had a drainage issue and the smell was through the place. It was terrible to breath in, we had to leave doors and windows open the whole time. There was cleaned mold on ceiling. Still an issue with mold.
Stayed 3 nights in Nov 2023
Response from Lauren on 17 Nov 2023
Hi Theresa,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.We appreciate your feedbackWarm Regards,Ingenia Holidays Team

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely modern unit, very clean and convenient. A 10 minute walk to the beach. Very friendly informative staff. A little coffee shop at the front of the premises, to have breakfast. Loved it!!
Stayed 4 nights in Nov 2023
Response from Lauren on 14 Nov 2023
Hi Janice,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly I liked the cabin and the grounds were well maintained.
Stayed 1 night in Nov 2023
Response from Lauren on 7 Nov 2023
Hi William,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Sheridyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My cabin was terrific! Close to everything, pet friendly (I'll remember for next time) simple walk to the beach. Absolute nothing negative to say about my stay
Stayed 4 nights in Oct 2023
Response from Lauren on 7 Nov 2023
Hi Sheridyn,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was great, a stones throw from a really quiet beach and less than a 10 minute drive from the main town in Byron Bay. The facilities at the property were great, fully catered kitchen, fridge etc in the cabins and was really handy having the laundry services on site too. Would recommend!!
Stayed 3 nights in Oct 2023
Response from Lauren on 27 Oct 2023
Hi Sasha,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are delighted to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lauren on 23 Oct 2023
Hi Graham,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

MARTA

Liked: Cleanliness
It’s a little cozy paradise inside a container. All you need in a compact way. A wonderful bathroom and kitchen with all you need. Very convenient to visit the area.
Stayed 2 nights in Oct 2023
Response from Lauren on 23 Oct 2023
Hi Marta,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Suzanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely in love with this place! Brilliant staff. Cannot recommend more highly.
Stayed 2 nights in Oct 2023
Response from Lauren on 20 Oct 2023
Hi Suzanna,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Zeljka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property was clean and kid friendly. The swimming pool was good too. The playground is a bit outdated and could use some swings. The cafe on site was amazing the food and coffee were excellent.
Stayed 2 nights in Oct 2023
Response from Lauren on 9 Oct 2023
Hi Zeljika,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and unit was great. Easy Uber ride into town and up to the lighthouse.
Stayed 2 nights in Oct 2023
Response from Lauren on 9 Oct 2023
Hi Brenda,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Okay

Alex

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We were initially placed in an older cabin (Superior 2 bedroom Villa) and it was absolutely filthy! The shower was so small, it was difficult to shower and the water went everywhere. The positives about this cabin were that it was spacious, had a full size (new) fridge, a good sized couch and very comfortable beds. We spent one night in this cabin then looked into alternative accommodation in the area. I spoke to the receptionist and the park manager was also in the office, they were both extremely apologetic about the state of the cabin and explained they have a staff shortage and we’re doing the best they could over the busy long weekend/school holiday period. They upgraded our cabin to a newer one (Superior Family Villa 2 bedroom) for the remainder of our stay and the manager immediately went and prepared it herself. This cabin was new, fresh and spotless. The bathroom was a good size, as was the shower. I would definitely recommend this cabin/villa. The park facilities were pretty good, it was nice to stay somewhere with more of a traditional caravan park feel, rather than a Big4 with water parks, etc. inside. It had the essentials to keep the kids entertained. The wifi wasn’t working the whole time we were there and the phone reception isn’t the best but I didn’t think either of these things were the worst because it kept the kids off their screens! Just something to consider if you needed it for work, etc. I would stay again because of the fantastic manager!
Stayed 3 nights in Oct 2023
Response from Lauren on 5 Oct 2023
Hi Alex,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are sorry to hear that we missed the mark on a few things during your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Sascha

Liked: Cleanliness, staff & service, property conditions & facilities
I could not recommend this stay highly enough ! The cabins are perfect for a little get away with all amenities, clean comfortable and private . The walk to the stunning beach is lovely . And the staff are beyond accommodating… just amazing . I have been a few times before and I will definitely be back 😊
Stayed 2 nights in Sep 2023
Response from Lauren on 25 Sept 2023
Hi Sascha,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent
Stayed 1 night in Sep 2023
Response from Lauren on 25 Sept 2023
Hi Stephen,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So quiet considering it was completely booked up.
Stayed 2 nights in Sep 2023
Response from Lauren on 19 Sept 2023
Hi Kylie,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Kelly

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice place to stay, reception staff absolutely lovely, the cleanliness of the cabin, could be alot better, the floors were dirty, and still had animal fur on the floor after i swept.
Stayed 3 nights in Sep 2023
Response from Lauren on 12 Sept 2023
Hi Kelly,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy to get into town.
Stayed 2 nights in Aug 2023
Response from Lauren on 29 Aug 2023
Hi Kirsty,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ver happy with the cabin that we stayed in.
Stayed 1 night in Aug 2023
Response from Lauren on 29 Aug 2023
Hi Pamela,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. A bit far from Byron Bay’s CBD if not driving. Friendly staff. Privacy was great.
Stayed 2 nights in Aug 2023
Response from Lauren on 29 Aug 2023
Hi Ana,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Lauren on 29 Aug 2023
Hi Petra,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cabin. Comfy bed. Very clean.
Stayed 2 nights in Aug 2023
Response from Lauren on 29 Aug 2023
Hi Sherry,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Lauren on 29 Aug 2023
Hi Angela,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cosy and comfortable and a quick walk to the beach
Stayed 2 nights in Jul 2023
Response from Lauren on 29 Aug 2023
Hi Kate,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Gregory

Stayed 2 nights in Jul 2023
Response from Lauren on 29 Aug 2023
Hi Gregory,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location being close to byron centre. Room was clean and spacious for two. Staff went above and beyond to make our stay enjoyable.
Stayed 4 nights in Jul 2023
Response from Lauren on 29 Aug 2023
Hi Jessica,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Lachlan

Travelled with partner
Liked: Amenities
a lovely little shack to make your home for a week or two, the only issues i had noticed with it is that the bathroom has no actual drain apart from in the shower, this can cause a lot of overspill from the shower and can flood the bathroom alittle bit, leaving a really gross mold like smell. other than that, pretty good
Stayed 4 nights in Jul 2023
Response from Lauren on 27 July 2023
Hi Lachlan,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Leonie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jul 2023
Response from Lauren on 20 July 2023
Hi Leonie,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Helmut

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Park, loved the beach shack accommodation and staff were great
Stayed 2 nights in Jul 2023
Response from Lauren on 12 July 2023
Hi Helmut,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Kevan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room has enough space for the whole family. It is clean and facilities look almost new. Except that the indicators of oven and grill are no longer visible which make itdifficult and dangerous to use.
Stayed 7 nights in Jun 2023
Response from Lauren on 3 July 2023
Hi Kevan,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay. We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Portia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay. Staff are friendly.
Stayed 2 nights in Jun 2023
Response from Lauren on 3 July 2023
Hi Portia,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking out Byron Bay
Stayed 2 nights in Jun 2023
Response from Lauren on 13 June 2023
Hi Michael,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Luis

Stayed 2 nights in Jun 2023
Response from Lauren on 30 June 2023
Hi Luis,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Michael

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It's so down to earth apmasphere and the birds are just great to listen to in the morning.very and staff from the top to the bottom are so helpful.
Stayed 4 nights in May 2023
Response from Lauren on 5 June 2023
Hi Michael,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Dropati

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean and friendly staff
Stayed 1 night in May 2023
Response from Lauren on 1 June 2023
Hi Dropati,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Michael

Stayed 2 nights in May 2023
Response from Lauren on 19 June 2023
Hi Michael,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay highly recommend. Clean and staff very friendly
Stayed 2 nights in May 2023
Response from Lauren on 7 Nov 2023
Hi Ashleigh,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

4/10 Poor

David

Stayed 5 nights in May 2023
Response from Lauren on 13 June 2023
Hi David,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

10/10 Excellent

Annette

Liked: Cleanliness, staff & service
We were travelling with a trailer and they were accomodating to park the trailer near the caretakers home, we were able to chain it to a post so it felt secure. the caretaker/manager and the groundsman took the time and care to come out and assist us with this. That's good old fashioned service with a smile
Stayed 1 night in May 2023
Response from Lauren on 16 May 2023
Hi Annette,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Ross

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The cabin we stayed in was very clean and comfortable. The saff we're very friendly and helpful. Also the area is amazing and with the walk down to the beach just made it more special.
Stayed 3 nights in May 2023
Response from Lauren on 11 May 2023
Hi Ross,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Peta

Liked: Amenities
Stayed 2 nights in Apr 2023
Response from Lauren on 16 May 2023
Hi Peta,Thank you for taking the time to provide us with your feedback after your recent stay at One Mile Beach.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small car parking space
Stayed 2 nights in Mar 2023
Response from Lauren on 11 Apr 2023
Hi Philip,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Alister

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night and it's a lovely site with nice cabins. When needing to leave early I discovered I had no hot water though!
Stayed 1 night in Mar 2023
Response from Lauren on 24 Mar 2023
Hi Alister,Thank you for taking the time to provide us with your feedback after your recent stay at Byron BayWe are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Luke

Stayed 2 nights in Mar 2023
Response from Lauren on 11 Apr 2023
Hi Luke,Thank you for taking the time to provide us with your feedback after your recent stay at Byron Bay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team