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Reviews of Byron Bay Hotel & Apartments

4 out of 5
Byron Bay Hotel & Apartments
20-22 Fletcher Street, Byron Bay, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 424 out of 846 reviews" "
Rating 8 - Good. 292 out of 846 reviews" "
Rating 6 - Okay. 81 out of 846 reviews" "
Rating 4 - Poor. 34 out of 846 reviews" "
Rating 2 - Terrible. 15 out of 846 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Manling

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We got a one bedroom for our stay. It was very spacious and well equipped. Despite being very close to the heart of the shopping and dining area, our room was very quiet. Con: the shower leaked and the water would flood the entire bathroom instead of being directly drained; we stayed for 4 nights and had no room service or towel change for the entire time.
Stayed 4 nights in Apr 2024
Response from Byron Bay Hotel and Apartments on 21 Apr 2024
Dear ManlingWe very much appreciate your comments regarding your stay at the Byron Bay Hotel and Apartments.We are glad that you found the room to be spacious well equipped and quite considering we are so central in town. Our maintenance team will be looking into the shower issue.Apartments are serviced for a 5-night plus stay,we are happy to provide clean bath towels if required for shorter stays.Looking forward to welcoming you back soon. Regards,Byron Bay Hotel and Apartments team

8/10 Good

Timothy, Applecross

Travelled with partner
We enjoyed our stay. However, the room is badly designed. There is no adequate area for making coffee etc. It is on a shelf in a cupboard and there is no plug there for the kettle. It has to be boiled on the floor.
Stayed 3 nights in Apr 2024
Response from Sharon on 15 Apr 2024
Dear TimothyThank you for taking the time to leave a review of your stay. We are sorry to hear you did enjoy your stay with us at Byron Bay Hotel and Apartments and will consider your feedback as we strive to improve the quality of our services.Regards,Byron Bay Hotel and Apartments team

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to most things, we were going to the Blues Festival for 1 night, it was walking distance to the bus next to Aldi. The only thing was a suggestion to include that you don't offer breakfast in your information folder. There is some options close by which were awesome and to include information about if you leave before they open the office where to leave the tags...I put it under the office door inside.
Stayed 1 night in Mar 2024
Response from Byron Bay Hotel and Apartments on 1 Apr 2024
Hi SandraThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Byron Bay has many cafes just outside our front door these are listed in the compendium, We do have an early check out basket next to the reception doors.kind regards

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Cleanliness
Stayed 8 nights in Feb 2024
Response from Byron Bay Hotel and Apartments on 11 Mar 2024
Dear CatherineThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street noises
Stayed 1 night in Mar 2024
Response from Byron Bay Hotel and Apartments on 11 Mar 2024
Dear KurtThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 Excellent

Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and thoughtful staff! Super convenient location, rooms are quiet but everything is perfectly walkable. Restaurants all around. AC in the rooms is so nice after a day at the beach.
Stayed 2 nights in Feb 2024
Response from BBHA Team on 28 Feb 2024
Dear DallasWe very much appreciate your comments regarding your stay at Byron Bay Hotel and Apartments. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Byron Bay Hotel and Apartments Team

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We were advised the lift was out of order before arriving however little to no help was offered to assist with our bags. The complex itself is very different to the photos online. It’s also extremely noisy - not so much from street noise but other guests. Any noise made in communal areas can clearly be heard from the rooms (we had a group of drunken women the night we stayed and I could clearly hear word for word what they were saying at 3am in the morning). I was also randomly charged $5 after we checked out but received no invoice. Nothing was used in the mini bar. The location is very central
Stayed 1 night in Feb 2024
Response from Byron Bay Hotel and Apartments on 22 Feb 2024
Hi JessicaThank you for your feedback! I apologize for the staff not assisting with bags , we will look further into the matter to make sure this doesn't happen again. We appreciate honest feedback so we can improve and be our best. We do have information on our welcome letter which is given to all guests with a contact number that can be called at anytime for any matter.The phone in the room will also be answered at anytime for assistance with noise in the hotel.We will contact you regarding the 5 charge.Kind regardsByron Bay Hotel and Apartments team

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good aircons, location was perfect
Stayed 3 nights in Jan 2024
Response from Byron Bay Hotel and Apartments on 30 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Byron Bay Hotel and Apartments on 30 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

2/10 Terrible

Sheridan

Stayed 1 night in Jan 2024
Response from Sharon on 25 Mar 2024
Dear SheridanThank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at Byron Bay Hotel and Apartments and will consider your feedback as we strive to improve the quality of our services.Regards,Byron Bay Hotel and Apartments team

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying here. Easy access
Stayed 1 night in Jan 2024
Response from Byron Bay Hotel and Apartments on 22 Jan 2024
Dear AlexThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 Excellent

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Would come back
Response from BBHA Team on 22 Jan 2024
Dear CoeThank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron Bay Hotel and Apartments.Regards, Byron Bay Hotel and Apartments team

8/10 Good

Jane

Stayed 5 nights in Jan 2024
Response from Byron Bay Hotel and Apartments on 12 Feb 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Byron Bay Hotel and Apartments on 15 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 Excellent

Susan

Travelled with family
Liked: Amenities
Love this place firstly as it is a very roomy Apartment and it is in such a great position! Walking distance to all shops, restaurants, bars and the beach! I use to live in Byron so still has great energy.
Stayed 1 night in Jan 2024
Response from Kalinda on 15 Jan 2024
Thank you for taking the time to provide a review of your stay at Byron Bay Hotel & Apartments. We are pleased to note that you enjoyed not only your stay with us, but the accessibility to the lovely shops & businesses surrounding us in the heart of Byron Bay. kind regards Kalinda

8/10 Good

Patricia

Liked: Staff & service
Stayed 6 nights in Jan 2024
Response from Byron Bay Hotel and Apartments on 15 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 Excellent

Ashraf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Byron Bay Hotel and Apartments on 15 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regardsSharon

8/10 Good

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Byron Bay Hotel and Apartments on 15 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 Excellent

HIROKI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Jan 2024
Response from Byron Bay Hotel and Apartments on 8 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
For the cost of the room it was disappointing. It wasn’t the cleanest with hairs left in bathroom and bed, the room was spacious but very basic. It is in a great location however, noisy at night and first thing in the morning with bin men which I understand is out of their control.
Stayed 3 nights in Dec 2023
Response from Kalinda on 10 Jan 2024
Dear Guest We very much appreciate your comments regarding your stay at Byron bay Hotel and Apartments. We are glad that you enjoyed our beautiful location but disappointed to hear that the room was dirty We will review your feedback with our House keeping teams. Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Regards, Kalinda

10/10 Excellent

Bradley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Byron Bay Hotel and Apartments on 12 Feb 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Byron Bay Hotel and Apartments on 8 Jan 2024
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Dec 2023
Response from Sharon on 18 Dec 2023
Dear SharonThank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron BAy Hotel and Apartments.Regards,

6/10 Okay

Jacqueline

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
overall our stay was fine and good for its intended purpose. However the cleaning was sub par and grime could be found all under the toilet rim etc. For $800 for 3 nights, you’d expect water to be complimentary, not $4.50 a bottle. Appliances were outdated, iron/board had burn marks, blowdryer was at least 15 years old. Apart from that, staff were lovely and we were given fresh towels daily, we were also allowed early check in.
Stayed 3 nights in Dec 2023
Response from BBHA Team on 13 Dec 2023
Thank you for your feedback! We are happy to hear that you enjoyed our location and staff, however I apologize that you to be .We will be providing our cleaners with more training and replace the ironing board cover and dryer. We value honest feedback so we can improve to make guest experience the best it can be. Kind regards,

4/10 Poor

Raynor

Travelled with partner
Liked: Cleanliness, staff & service
Confusing parking, no trolleys, difficult to find room. Lack of room lights, bed poor, little fridge, no bottle opener had to go and request one from office. Would'nt stay there again.
Stayed 1 night in Nov 2023
Response from BBHA Team on 24 Nov 2023
Thank you for taking the time to leave a review of your recent stay with us here at Byron Bay Hotel and Apartments!We are disappointed you found the car park to be confusing. There is a luggage trolley located in the corridor outside of reception. We apologise for the room missing the bottle opener, we will be discussing this with our Housekeeping team.Our King rooms are our hotel-style rooms, we would suggest booking one of our apartments for a larger fridge and more facilities.Thank you again for leaving feedback, we are disappointed not all aspects of your stay met expectation; however, we appreciate the time taken to provide honest feedback as we aim to further improve our guest's experience.Kind regards, Byron Bay Hotel and Apartments Team

10/10 Excellent

Irena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect
Stayed 1 night in Nov 2023
Response from Byron Bay Hotel and Apartments on 21 Nov 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Kayla

Stayed 3 nights in Nov 2023
Response from Mariella on 5 Dec 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards Mariella

6/10 Okay

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dogs barking late at night with very loud banging noises as well.
Stayed 2 nights in Oct 2023
Response from Byron Bay Hotel and Apartments on 2 Nov 2023
Thank you for taking the time to leave feedback based on your recent stay with us.We are a pet friendly hotel and do experience some noise from pets. We do provide a security number to all of our guests for noise complaints. We are disappointed aspects of your stay did not meet expectation.Kind regards, Byron Bay Hotel and Apartments Team

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were situated away from the main road and found the stay very quiet. You can’t beat the location and parking is easy.
Stayed 5 nights in Oct 2023
Response from Saha on 1 Nov 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards, Byron Bay Hotel and Apartments team

10/10 Excellent

zdenka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything thing was in walking distance so great
Stayed 2 nights in Sep 2023
Response from BBHA Team on 24 Oct 2023
Thank you for taking the time to leave a positive review of your recent stay with us!We are pleased you enjoyed our location and hope we will be welcoming you again soon.Kind regards, Byron Bay Hotel and Apartments Team

10/10 Excellent

Trent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2023
Response from Byron Bay Hotel and Apartments on 20 Oct 2023
Thank you for your positive feedback!We are pleased you enjoyed your stay with us here at Byron Bay Hotel and Apartments.We hope we will be welcoming you again soon!Kind regards, Byron Bay Hotel and Apartments Team

8/10 Good

Angela

Stayed 3 nights in Feb 2023
Response from Byron Bay Hotel and Apartments on 6 Nov 2023
Thank you for staying at Byron Bay Hotel and Apartments ,we appreciate your time on leaving us great feedback and are please to hear you had a great stay.We hope to see you again.

8/10 Good

Agnesa

Stayed 3 nights in Sep 2023
Response from Saha on 1 Nov 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. Kind regards, Byron Bay Hotel and Apartments team

4/10 Poor

katrina

Travelled with family
Disliked: Cleanliness, room comfort
Very disappointed
Very disappointed was very loud music banging doors and a view from balcony of the stairway. For the price I paid for a deluxe 2 bedroom unit there was nothing to look at when I expected a pool lookout at least. The bed was very uncomfortable the shower leaked and won’t be staying again.
Stayed 1 night in Sep 2023
Response from Byron Bay Hotel and Apartments on 3 Oct 2023
Thank you for taking the time to leave a review of your recent stay with us here at Byron Bay Hotel and Apartments!We are disappointed aspects of your stay did not meet expectation. Due to our location being central in Byron Bay, some of our rooms do experience noise from the night life in Byron Bay.Our 2 Bedroom Deluxe Apartments feature 2x balconies, one connecting to the 2 bedrooms overlooking Byron Street, the 2nd balcony connected to the living area faces internally to the hotel.Our One Bedroom Deluxe Apartments have a view overlooking the pool.Our maintenance team will be looking into the shower issue in your room as this is not our typical standard.We are disappointed you found the bed to be uncomfortable also, and our management will look into ordering new mattresses.Thank you again for taking the time to leave feedback, we appreciate the honest feedback given by our guests as we aim to further improve our guest's experience.Kind regards, Byron Bay Hotel and Apartments Team

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay. Close to all the main areas. Super clean and really comfy beds!
Stayed 4 nights in Sep 2023
Response from Byron Bay Hotel and Apartments on 28 Sept 2023
Thank you for taking the time to leave a review of your recent stay with us here at Byron Bay Hotel and Apartments!We are pleased you enjoyed our location, and found the room to be clean and the beds comfortable!We hope we will be welcoming you again!Kind regards, Byron Bay Hotel and Apartments Team

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Byron Bay Hotel and Apartments on 21 Sept 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Byron Bay Hotel and Apartments on 18 Sept 2023
Hi BrianThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

8/10 Good

Charles

Stayed 1 night in Sep 2023
Response from Byron Bay Hotel and Apartments on 7 Oct 2023
Thank you for your positive rating!Kind regards, Byron Bay Hotel and Apartments

6/10 Okay

Elizabeth

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from BBHA Team on 11 Sept 2023
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from BBHA Team on 8 Sept 2023
Thank you for leaving a positive rating!We are pleased you enjoyed your stay with us and hope we will be welcoming you again.Kind regards, Byron Bay Hotel and Apartments Team

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved the location to restaurants and shops.Disappointed lift not working having to use fire stairs.
Stayed 1 night in Jun 2023
Response from kalinda on 1 July 2023
Thank you for your feedback! We are happy to hear that you enjoyed our location , however I apologize that the lift was out. We value honest feedback so we can improve to make guest experience the best it can be. Kind regards,

8/10 Good

Sussie

Travelled with partner
Liked: Cleanliness
The bed was Terrible, king size made up of 2 king singles and one was slightly lower than the other , and they kept pushing apart, mattresses were too soft and saggy. Over all it was a nice stay , room was very tired needs renovation.
Stayed 2 nights in Jun 2023
Response from BBHA Team on 20 June 2023
Thank you for your feedback! We are happy to hear that you enjoyed our location and staff, however I apologize that you found the bed to be uncomfortable. We value honest feedback so we can improve to make guest experience the best it can be. Kind regards,

8/10 Good

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from BBHA Team on 15 June 2023
Dear Wolfgang,Thank you for your positive feedback!Kind regards, Byron Bay Hotel and Apartments

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay here and would come back in a heartbeat. Lovely room and facilities. The beautiful hand wash, shampoo and body lotion was a delight. No decaf coffee options or English breakfast tea meant a quick shop at Aldi, but that’s fine, you can’t have everything! The staff are friendly and helpful. We had a wonderful time exploring the local landmarks, scenery, shops and eateries.
Stayed 2 nights in May 2023
Response from Jessica on 29 May 2023
Good morning, Danielle. Thank you for your kind review. We are glad you enjoyed your stay with us in Byron and that our staff were able to provide you with a fantastic experience. We hope to see you again soon.Kind regards, Byron Bay Hotel and Apartments.

8/10 Good

Steven

Stayed 2 nights in May 2023
Response from BBHA Team on 15 June 2023
Dear Steven,Thank you for your positive feedback!Kind regards, Byron Bay Hotel and Apartments

6/10 Okay

Brinley Paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Takes advantage of stratospheric pricing of other properties in a wholly over-rated market Drab/ cavernous and a concrete jungle with few redeeming features
Stayed 3 nights in May 2023
Response from Byron Bay Hotel and Apartments on 8 May 2023
Thank you for your feedback Brinley! We are disappointed you did not enjoy your stay with us.We hope we can welcome you back for a more enjoyable stay. Kind regards, Byron Bay Hotel and Apartments

6/10 Okay

Alex

Stayed 2 nights in Apr 2023
Response from Byron Bay Hotel and Apartments on 16 May 2023
Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at Byron Bay Hotel and Apartments and will consider your feedback as we strive to improve the quality of our services

10/10 Excellent

Leyla

Stayed 1 night in Apr 2023
Response from Byron Bay Hotel and Apartments on 15 May 2023
Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron Bay Hotel and Apartments.Regards,Byron Bay Hotel and Apartments Team

10/10 Excellent

Lindey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect - It is exactly what you need for Byron Bay - because you will not want to be in your room. The room had what we needed, clean, nice size space and the staff was very helpful and accommodating. The location is why you should stay here - so easy to change after the beach and hit the restaurants and bars. I would stay here again, and actually extended our stay one night because it was that good.
Response from Jessica on 1 Apr 2023
Thank you for your lovely feedback Lindey!We appreciate your comments regarding your stay at Byron Bay Hotel and Apartments.It is always a pleasure to receive positive feedback and we will share it with our team.We look forward to welcoming you again soon!Kind regards, Byron Bay Hotel and Apartments team.

10/10 Excellent

Noelle

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Jessica on 20 Apr 2023
Dear Noelle,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron Bay Hotel and Apartments.Kind Regards,Byron Bay Hotel and Apartments team