Grand Suite, 3 Bedrooms, River View | Balcony view

Reviews of Ballina Heritage Inn

4 out of 5
Ballina Heritage Inn
229 River St, Ballina, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 356 out of 557 reviews" "
Rating 8 - Good. 166 out of 557 reviews" "
Rating 6 - Okay. 19 out of 557 reviews" "
Rating 4 - Poor. 9 out of 557 reviews" "
Rating 2 - Terrible. 7 out of 557 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 3 bedroom apartment close to lots of restaurants and shops. Lovely little town. Staff were friendly and helpful.

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on 20 Jan 2024
Thank you for the review

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on 20 Jan 2024
Thank you for the review

8/10 Good

Nelson

Stayed 1 night in Nov 2023
Response from Reception on 20 Jan 2024
Thank you for the review

10/10 Excellent

Darren

Stayed 1 night in Nov 2023
Response from Reception on 20 Jan 2024
Thank you for the review

10/10 Excellent

Heidi

Stayed 1 night in Nov 2023
Response from Reception on 16 Nov 2023
Thank you for the review

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Reception on 12 Nov 2023
Thank you for the review.

2/10 Terrible

Kirby

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Slippery service, limited lighting, no bins
Stayed 1 night in Nov 2023

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for a night or two in balllina
Stayed 1 night in Oct 2023
Response from Reception on 13 Oct 2023
Thank you for the review

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay
Stayed 1 night in Oct 2023
Response from Reception on 13 Oct 2023
Thank you for the review

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long Weekend
This motel is very good it is good condition very friendly staff and the staff servicing the rooms should be congratulated for their efforts. Location is great short walk up river street to bars & restaurants and the RSL straight across the street we would not hesitate staying again
Stayed 3 nights in Sep 2023
Response from Reception on 6 Oct 2023
Thank you for the review

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is fantastic The Motel is just lovely all renovated with all your needs We were greeted on arrival by a lovely woman, giving us Restaurants and any info we needed
Stayed 1 night in Sep 2023
Response from Sherry on 6 Oct 2023
Thank you for the review

6/10 Okay

Robyn and Neil

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception on 28 Sept 2023
Thank you for the review

8/10 Good

Gary

Liked: Cleanliness, staff & service
Great place to stay
Stayed 1 night in Sep 2023
Response from Reception on 21 Sept 2023
Thank you for the review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reception on 30 Aug 2023
Thank you for the review.

8/10 Good

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hosts who offered trusted local advice and options. Clean and tidy property that will get 5 stars when upgrades are made to the bed, the noise insulation and the wifi. Everything else was great and it is a serious contender for our next stopoverin Ballina.
Stayed 1 night in Aug 2023
Response from Reception on 30 Aug 2023
Thank you for the review.

10/10 Excellent

Rebecca

Stayed 2 nights in Aug 2023
Response from Reception on 24 Aug 2023
Thank you for giving us a great rating.

8/10 Good

Shaun

Liked: Amenities
Wonderful location
Stayed 1 night in Aug 2023
Response from Reception on 19 Aug 2023
Thank you for the review

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is situated in a great location and easy walking distance to shops. The reception personnel was extremely friendly and very helpful with our situation. Would definitely stay again.
Stayed 2 nights in Jul 2023
Response from Reception on 27 July 2023
Thank you for the review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Reception on 25 June 2023
Thank you for the 10 star review.

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable accommodation. Reception was very professional and helpful. Would recommend this accommodation to anyone.
Stayed 1 night in Jun 2023
Response from Reception on 22 June 2023
Thank you for the review

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and convenient stay overnight here. Will do again in the future.
Stayed 1 night in Jun 2023
Response from Reception on 16 June 2023
Thank you fort he review

10/10 Excellent

neil

Stayed 3 nights in May 2023
Response from Reception on 24 May 2023
Thank you for the review.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, comfy, and large.
Clean, comfortable and large rooms. Close to shops and various restaurants.
Stayed 1 night in Apr 2023
Response from Reception on 24 May 2023
Thank you for the review.

10/10 Excellent

rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sherry on 16 May 2023
Many thanks

8/10 Good

LINDEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & great location close to shopping & river walk. Thanks Erin for recommending hairstylist Jodie at Splitz two doors down. I had a lovely style cut at a reasonable price. Looking forward to stay on the way home. Thankyou.
Stayed 1 night in Apr 2023
Response from Erin on 19 Apr 2023
Thank you for the review & I am pleased the hairdresser I suggested suited you.

10/10 Excellent

Carl

Stayed 1 night in Apr 2023
Response from Sherry on 14 May 2023
Sounds like you enjoyed your stay, that is our aim. Thank you for your positive response.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was spacious & clean Overall it was an enjoyable stay, & we would recommend.
Stayed 3 nights in Mar 2023
Response from Reception on 14 Apr 2023
Thank you for the review.

10/10 Excellent

marilyn

Stayed 1 night in Apr 2023
Response from Reception on 6 Apr 2023
Thank you for the 10 star review

10/10 Excellent

marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Conveniently positioned in town and close to dining and local club.
Stayed 1 night in Mar 2023
Response from Reception on 6 Apr 2023
Thank you for the 10 star review

10/10 Excellent

Barry

Stayed 1 night in Mar 2023
Response from Reception on 23 Mar 2023
Thank you for the 10 star review.

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Feb 2023
Response from Reception on 11 Feb 2023
Thank you for the 5 star review

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Managers/ reception are very warm and friendly. Love the look of the building. Found that the rooms are fairly dated & not being sound proofed it can become very noisy esp at night. Overall the pool and staff make it worth while.
Stayed 3 nights in Jan 2023

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service
Central to the town.Clean spacious room
Stayed 1 night in Jan 2023
Response from Reception on 28 Jan 2023
Thank you for the review

10/10 Excellent

Yulin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, love that !
Stayed 1 night in Jan 2023
Response from Reception on 28 Jan 2023
Thank you for the review

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe some smart tvs lol
Stayed 2 nights in Jan 2023
Response from Reception on 28 Jan 2023
Thank you for the review

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a 2 bedroom family room HOWEVER it was only 1 room. I guess it is listed incorrectly on Expedia :( Disappointed with this as it was pricey for a studio room. Air conditioner would not work first night, however pedestal fans were kindly provided by friendly staff. Location across road from RSL/River and restaurants nearby.
Response from Reception on 28 Jan 2023
As the aircon was working the next morning the problem was we tried to many times to start it & the system had over road it & the family room states we have a limited amount of 2 room family rooms, we are sorry for the inconvenience.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Reception on 12 Nov 2023
Thank you for the review.

8/10 Good

Joanne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easy from arrival to vacating
Response from Reception on 19 Jan 2023
Thank you for the review.

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, immaculately clean and conveniently placed, highly recommend
Response from Sherry on 10 Jan 2023
Thank you, always good to hear.

10/10 Excellent

Duncan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place deserves its good rating. It’s comfortable, clean and convenient. Just goes to show that the “motel” model can be very comfortable, and a pleasure to stay in!
Response from Reception on 5 Jan 2023
Thank you for the lovely review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Kaushik

Stayed 1 night in Dec 2022
Response from Reception on 21 Jan 2023
It would be nice if you could tell us why a 4 out of 10?

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Reception on 31 Dec 2022
Thank you

8/10 Good

Lynn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, upgrade which was a lovely surprise
Stayed 1 night in Dec 2022
Response from Reception on 28 Dec 2022
Thank you for the review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Glen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was tidy and clean and staff very friendly was a pleasure to stay there I will definitely be staying there again absolutely loved it
Response from Reception on 17 Dec 2022
Thank you for the review & we look forward to you staying with us again.

10/10 Excellent

Steve

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Owners are very friendly. rooms are great
Stayed 2 nights in Dec 2022
Response from Reception on 15 Dec 2022
Thank you for the review.

10/10 Excellent

JAN, MURWILLUMBAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping
Response from Reception on 11 Dec 2022
Thank you for the 5 star review.

10/10 Excellent

Steve

Stayed 1 night in Nov 2022
Response from Reception on 25 Nov 2022
That you for the 10 star review