Three Bedroom Apartment | Living area

Reviews of Briars Country Lodge

4 out of 5
Briars Country Lodge
653 Moss Vale Road, Burradoo, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 500 out of 868 reviews" "
Rating 8 - Good. 310 out of 868 reviews" "
Rating 6 - Okay. 44 out of 868 reviews" "
Rating 4 - Poor. 12 out of 868 reviews" "
Rating 2 - Terrible. 2 out of 868 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Barrie, Kellyville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well appointed and within walking distance of a superb restaurant (Briars Inn). We loved it all and do not have any negative comments
Stayed 1 night in Mar 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service
Convenient to townships
Stayed 2 nights in Feb 2024

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were a bit hard
Stayed 1 night in Dec 2023
Response from Jo-Anne on 30 Dec 2023
Good Morning Damon,We are glad that you enjoyed your stay with us and wish you a safe and Happy New Year!!

6/10 Okay

Les

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Stayed in the executive suite, $710 for two nights. As soon as you opened the front door you were hit with a really bad moldy smell. Tried to open the windows but they all had been painted shut so unable to open them. I went to reception and was told no maintenance people were available, so it was like it or lump it as all the other rooms were booked. The exhaust fan in the toilet worked when it felt like it. The one in the main bathroom did very little to take any steam out and you could not open the windows in either bathroom. The internet was very good and easy to connect to. It is next to Briars Country Inn, and this was a fabulous place to eat, great food but noisy unless you sat in one of the smaller rooms behind the bar.
Stayed 2 nights in Dec 2023
Response from Jo-Anne on 30 Dec 2023
Good Morning Les,Thank you for your review and we will investigate your concerns.Unfortunately after 3.30pm on a Saturday there were no maintenance staff on site, though when housekeeping staff did come on Sunday to investigate there was a DO NOT DISTURB sign placed on the door indicating that the guest did not want to be disturbed by Housekeeping and no answer to their knock.The guest if unsatisfied upon check in always has the right to check out and find alternative accommodation if they find fault with their accommodation, as apparently you returned to reception 30-40 minutes after check in mentioning the issues in your review. But by choosing to stay the night and not find alternative accommodation and then once again if still unsatisfactory choosing to not check out by 10.30 am the next day and putting the DO NOT DISTURB sign out indicating to staff that you did not want any disturbance to your room indicates that the issues raised were not that great an inconvenience if you did not want staff to enter.Kind regardsJo-Anne

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from Jo-Anne on 20 Nov 2023
Good Morning Paul,It is lovely to hear that you enjoyed your visit with us, and we look forward to welcoming you on your next visit.

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Jo-Anne on 20 Nov 2023
Good Morning John,We are so happy that you had an enjoyable stay and look forward to welcoming you on your next visit to the Southern Highlands!!

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Briars continues to be a high quality and convenient facility. It is also very convenient to the adjacent restaurant.
Stayed 1 night in Oct 2023
Response from Jo-Anne on 3 Nov 2023
Good Morning Geoffrey,Thank you for your great rating and lovely review.We are glad you enjoyed your stay with us and look forward to welcoming you on your next visit.Kind regards,Jo-Anne

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing environment
Very professional and friendly staff. The room had a lovely outlook, was very quiet and the bed comfortable. Bathroom was clean (shower over bath) and the breakfasts were very good. Would recommend and stay again
Stayed 3 nights in Oct 2023
Response from Jo-Anne on 18 Oct 2023
Good Morning,Thank you for your wonderful review.We are glad you enjoyed your stay and look forward to welcoming you on your next visit.Kind regards,Jo-Anne

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jo-Anne on 15 Oct 2023
Good Morning Kim,We are glad that you enjoyed your stay here, and look forward to welcoming you on your next visit to the Southern Highlands.Kind regards,Jo-Anne

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jo-Anne on 8 Oct 2023
Good Morning Ian,Thank you for giving us a great rating!!!! We are glad you enjoyed your stay and look forward to welcoming you on your next visit.Kind regards,Jo-Anne

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Briars continues to be a prime venue in the Bowral/Moss Vale area. We are regular guests now as it is always good to go to a place you know, without surprises. The outlook across the pond and grassed areas is spectacular.
Stayed 4 nights in Sep 2023
Response from Jo-Anne on 2 Oct 2023
Good Geoffrey,Thank you for the great review and we are glad that you always enjoy your stay with us! and look forward to welcoming you on your next trip to see us!Warm regards,Jo-Anne

10/10 Excellent

Ransom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beatutiful calm and realxing place. Rooms were very comfortable. Rooms open into a small pond which was a pleasant surprise
Stayed 1 night in Oct 2023
Response from Jo-Anne on 2 Oct 2023
Good Morning,Thank you for the lovely review, we look forward to welcoming you on your next visit to the Southern Highlands.Warm regards,Jo-Anne

10/10 Excellent

Catherina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Jo-Anne on 2 Oct 2023
HI Catherina,Thank you for giving us a great rating and we are glad that you enjoyed your stay with us.Kind regards,Jo-Anne

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view from our room was ideal.
Stayed 2 nights in Aug 2023
Response from Jo-Anne on 4 Sept 2023
Good Afternoon Gordan,We are glad that you enjoyed your stay with us and look forward to welcoming you on your next visit to the Southern Highlands.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Would expect more for the money
Have previously stayed here but now looking a bit tired. For the price paid would expect better insulation between rooms and reception desk hours. Were disturbed by noisy neighbours until 4am 😩
Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to stay and come back to
Stayed 3 nights in Jul 2023

8/10 Good

Vasilios

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff and close to town
Stayed 2 nights in Jul 2023
Response from Jo-Anne on 10 July 2023
Good Morning Vasilios,We are glad that you enjoyed your stay with us, and look forward to welcoming you on your next trip to the Southern Highlands.Warm regards,Jo-Anne

8/10 Good

Charmaine

Stayed 2 nights in Jul 2023

6/10 Okay

Tun

Disliked: Property conditions & facilities
Dated room but lovely location. 28$ per adult BF is too much especially only very limited choices for "English breakfast ". Staff at the conservatory on the day was not helpful trying to charge my 5 yr old full BF fee...Don't think we'll come back second time. Will go to Goulburn
Stayed 1 night in Jun 2023
Response from Jo-Anne on 3 July 2023
Good Morning,Thank you for your feedback and we will look into your concerns.Kind regards,Jo-Anne

10/10 Excellent

Genevieve

Travelled with partner
Liked: Cleanliness, staff & service
Excellent
Stayed 1 night in Jun 2023
Response from Jo-Anne on 12 June 2023
Good Morning Genevieve,Thank you for your great review!!We look forward to welcoming you on your next trip to the Southern Highlands.Kind regards,Jo-Anne

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
quiet and clean, staff were polite. We would like to see more options for meals, like a cafe for example.
Stayed 2 nights in May 2023
Response from Jo-Anne on 30 May 2023
Good Morning Michael,We are glad that you enjoyed your stay at The Briars Country Lodge.The Briars Inn is an independent business to us, and we will pass on your comments to them.We look forward to welcoming you on your next visit to The Southern Highlands

8/10 Good

Giselle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Tranquil with beautiful grounds and clean accommodation.
Stayed 1 night in May 2023
Response from Jo-Anne on 30 May 2023
Good Morning Giselle,Thank you for your nice comments and we are glad that you enjoyed your stay with us.Kind regards,Jo-Anne

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service
I was very disappointed with the restaurant. It has been many years since I was at Briars because of illness so goi g back to not having table service and without the old atmosphere was very upsetting!!! It has a cafeteria atmosphere. Awful. Motel rooms are in need of a lift. I slept under a very stained doona!! It is such a beautiful property and I appreciate things change but wish Briars had stayed as it was. J Carter.
Stayed 1 night in May 2023
Response from Jo-Anne on 3 May 2023
Good Morning Jeanette,Thank you for your comments regarding the motel, I will forward your concerns.I will also pass on your comments to The Briars Inn, which is an independently run business to The Briars Country Lodge.Kind regards,Jo-Anne

8/10 Good

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple living, neat and tidy. Convenient
Stayed 1 night in Apr 2023
Response from Jo-Anne on 3 May 2023
Good Morning,We are glad that you enjoyed your stay and look forward to welcoming you on your next visit to the Southern Highlands.Kind regards,Jo-Anne

6/10 Okay

Anthony

I booked this hotel on a busy weekend at the last minute, and the grounds were beautiful, the restaurant / bar was great and the room was a decent size. But the room was at least 20 years old and I don't think represented great value for money, especially considering for the same price you could get a 5-star room in the Sydney CBD.
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the available park outside space and the quietness within the property and the accommodation rooms. Excellent dining facilities
Stayed 2 nights in Apr 2023
Response from Jo-Anne on 19 Apr 2023
Good Morning Paul,I am glad that you enjoyed your stay with us, and we look forward to welcoming you on your next trip to the Southern Highlands.Kind regards,Jo-Anne

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant place to stay looking over the lake. And a very comfortable bed.
Stayed 2 nights in Apr 2023
Response from Jo-Anne on 16 Apr 2023
Good Morning Jenny,We are glad that you enjoyed your stay, and look forward to welcoming you on your next trip to the Southern Highlands.Kind regards,Jo-Anne

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very nice. Grassed areas were very attractive and there was alot of wildlife. Access to bush walking tracks was very good.
Stayed 5 nights in Apr 2023
Response from Jo-Anne on 12 Apr 2023
Good Morning Paul,Thank you for your lovely comments, and we are glad you enjoyed your stay with us.We look forward to welcoming you on your next trip to the Southern Highlands.Kind regards,Jo-Anne

10/10 Excellent

Margot

Stayed 1 night in Apr 2023
Response from Jo-Anne on 9 Apr 2023
Hi Margot,We are glad you enjoyed your stay with us and look forward to welcoming you on your next trip to the Briars Country Lodge.

10/10 Excellent

Mercedes

Stayed 1 night in Apr 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Gabriela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful landscapes
Stayed 1 night in Feb 2023
Response from Jo-Anne on 10 Feb 2023
Good Morning Gabriela,We are glad that you enjoyed your stay with us.We look forward to welcoming you on your next trip down.Kind regardsJo-Anne

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property - great layout which worked perfectly for family of 5 (interconnecting rooms). Staff are super helpful and we appreciated the beds were all set-up for the kids room when we arrived (incl sofabed). Restaurant & pub are great and it's very convenient to have it all on-site.
Stayed 1 night in Feb 2023
Response from Jo-Anne on 6 Feb 2023
Good Afternoon Christina,Thank you for your lovely review, we are glad that you and your family enjoyed your stay, and look forward to welcoming you on your next visit to the Southern Highlands.Kind regardsJo-Anne

4/10 Poor

Sandra

Travelled with family
I booked in and had an emergency at home so we didn’t even stay and when I asked for a part refund they refused which was very disappointing
Stayed 1 night in Jan 2023
Response from Briars Country Lodge Team on 31 Jan 2023
Good Morning Sandra,We note that you checked into the motel early at 1.40pm and check in is after 2.00 pm. You advised us that you checked out at 9.00 pm advising us the next day of illness of one your group and expected a refund after having used the room for over 7 hours.We have to completely clean and sanitize the room, launder all linen and could not re sell the room at that time of evening.This guest is being unreasonable in wanting a refund and has given us a poor rating based on these circumstances only.We hope that they enjoy their next break wherever it may be, without incidence.Briars Country Lodge Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property
The property is lovely and very beautiful to wake in the morning and look out over the lawn down to the lake. Our stay was very enjoyable. Very peaceful. Only one comment relating to the little area outside our room with chairs and table. It looked as though it had not been cleaned or dusted for a long time, lots of cobwebs and dust. Easy to remedy! Would definitely recommend.
Stayed 2 nights in Nov 2022

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Roshika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge was close to Bowral shops and in a nice spot that had nearby walking tracks. The pond in the property was peaceful and pretty. Briars Inn nearby had good food and atmosphere. Overall happy with our stay.
Response from Jo-Anne on 5 Jan 2023
Good Morning Roshika,We are glad you enjoyed your stay and look forward to welcoming you on your next visit to The Southern highlands.Kind regardsJo-Anne

10/10 Excellent

Adrian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and friendly staff. Very relaxed location.
Response from Jo-Anne on 5 Jan 2023
Good Morning Adrian,It is great to see that you enjoyed your stay with us! Thank you for the lovely review.Kind regardsJo-Anne

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Na

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently good
Stayed 2 nights in Dec 2022
Response from Jo-Anne on 20 Dec 2022
Hi Peter,We are glad that you enjoyed your stay.We wish you a Merry Christmas and look forward to welcoming you on your next visit.Kind Regards,Jo-Anne

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean above average room. I’d give it 3 stars out of five. Good stay, but nothing spectacular. Instant Nescafé instead of coffee pod sort of place. Bit overpriced for what it is.
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Jo-Anne on 5 Jan 2023
Thank you for taking the time to review our motel.We are glad that you enjoyed your stay and look forward to welcoming you next time you visit the Southern Highlands.Kind regardsJo-Anne

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant ambiance was amazing. So happy to be walking distance to such a nice cozy place.
Stayed 2 nights in Oct 2022
Response from Jo-Anne on 27 Nov 2022
Good Morning Jeffrey,We are glad that you enjoyed yourself and look forward to welcoming you on your next trip to the Briars Country Lodge.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good to roll out of the restaurant and into bed.
Stayed 1 night in Nov 2022
Response from Jo-Anne on 27 Nov 2022
Good Morning Richard,We are glad that you enjoyed your stay at The Briars Country Lodge, and we look forward to welcoming you on your next trip.Kind regardsJo-Anne

10/10 Excellent

Robert

Stayed 1 night in Nov 2022

10/10 Excellent

John

Stayed 1 night in Nov 2022

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only use the Brits when we travel up from Victoria. It is a known commodity and very comfortable. Why would you go anywhere else?
Stayed 2 nights in Oct 2022
Response from Jo-Anne on 31 Oct 2022
Hi Geoff,We are so glad you enjoyed your stay with us and that you keep coming back, it is nice to have lovely regular guests.We look forward to welcoming you on your next visit.Kind regardsJo-Anne

10/10 Excellent

Jorja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden and surroundings. Clean comfy king size bed. Friendly stagf
Stayed 1 night in Oct 2022
Response from Jo-Anne on 24 Oct 2022
Good Morning Jorja,We are glad you enjoyed your stay with us and look forward to welcoming you on your next visit to Bowral.Kind regardsJo-Anne

8/10 Good

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always like The Briars
Stayed 1 night in Oct 2022
Response from Jo-Anne on 23 Oct 2022
Good Morning Sheri,We are glad that you enjoyed your stay with us and look forward to welcoming you on your next visit.Kind regardsJo-Anne