2/10 Terrible
Sara
Travelled with partner
19 Apr 2024
Disliked: Staff & service, amenities, property conditions & facilities
I politely let them know we were unsatisfied both during the stay and in an email afterwards. No actions were taken at all. They say ‘thank you for raising this”.
Really loud music going on when we arrived and until past 11pm. We were very close to the noise though they said that if we didn’t attend the celebration they have a policy of assigning us a room far from the noise. Did not happen.
They strongly advised we book a table for breakfast so as to get any food at all. The latest possible time for it was 8:30am. Almost completely empty restaurant even after 9:30 am so we were really not sure why they made us wake up early on our holiday.
Restaurant closed early in the evening, we ordered Chinese which was the only option.
The ceiling panels in the spa are almost falling down. The steam room was out of order.
The gym requires an additional payment, no note on that on their website.
Definitely not worth the steep price. Never going back.
The receptionist was great though, booked us a taxi driver that took extra care that we would be at the train station on time.
Sara
Stayed 2 nights in Apr 2024