Property entrance

Reviews of Summit Hotel Bukit Mertajam

3 out of 5
Summit Hotel Bukit Mertajam
No. 566 Jalan Arumugam Pillai, Bukit Mertajam, Penang

Reviews

6.0
Rating 10 - Excellent. 14 out of 145 reviews" "
Rating 8 - Good. 34 out of 145 reviews" "
Rating 6 - Okay. 50 out of 145 reviews" "
Rating 4 - Poor. 30 out of 145 reviews" "
Rating 2 - Terrible. 17 out of 145 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

ROBERT

Stayed 1 night in Mar 2023

6/10 Okay

Ronica

Liked: Staff & service, amenities, property conditions & facilities

2/10 Terrible

Wai Heng

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing I like in this hotel, never stay in this hotel again, terrible hotel, will advise other not to stay in this hotel.
Stayed 1 night in Oct 2022

4/10 Poor

mary

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
old hotel, dusty, old bed and furnitures. towel torn and smelly.
Stayed 1 night in Jul 2022

6/10 Okay

Peter

Stayed 2 nights in Jul 2022

10/10 Excellent

YOGESWARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay. Recommended!
Stayed 2 nights in Apr 2022

4/10 Poor

Fiena

Stayed 1 night in May 2022

4/10 Poor

Mohd Ridzuan

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The building and room was poorly maintained. The surrounding was NOT pleasant able at all. Sadly
Stayed 1 night in Mar 2022

6/10 Okay

SHENG LOONG

Business traveller
Disliked: Property conditions & facilities
OK to stay
An old hotel building. Is ok for a short stay business trip. Need pay parking of hotel car park. Staffs are friendly.
Stayed 1 night in Oct 2021

2/10 Terrible

Zul, Kuantan

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poorly managed hotel. Bad housekeeping. The room was very dirty.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020

2/10 Terrible

NaeKLJan2020

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
the hotel was poorly maintained. when we want to check in, the room was not ready. however we were offered upgrading room but the conditions was bad. The blanket was dirty with sort of blood stain for two beds. My family and I were very upset. I think this will be my first and last i'll stay here. They have a very location in Bukit Mertajam but not well managed
Stayed 1 night in Jan 2020

10/10 Excellent

Wong, Petaling Jaya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Price reasonable with free parking tqvm
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020

2/10 Terrible

Mohammed ismail

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No comment
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like this hotel..very good service
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Amos Lim

Liked: Staff & service, property conditions & facilities, room comfort
Untidy toilet
As for the room it's good but the toilet curtains is full of mole that it seems not been washed or replaced and the remote control for the TV isn't there where also the towels were not inside the room too as if we were to request it will take time to come but as this is a small matter that they can rectify it in the future.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for group family
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

HAIRUDDIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfactory
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom look so untidy, the room are dark
Stayed 2 nights in Apr 2019

2/10 Terrible

jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay
Not good at, not comfortable and very unsatisfactory. The room is falling apart with cracks, molds everywhere at the bath tub, wall, counter top, sink, towel rack almost fall, not safe at all. The couch, pillow case is dirty, thinking that hotel staff will check the rooms before letting customers check-in. Very disappointing and will not recommend to family members or friends at all.
Stayed 1 night in Apr 2019

6/10 Okay

AiWee, ipoh, my

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Toilet is terrible... Room acceptable
Stayed 2 nights in Apr 2019

4/10 Poor

Melvin

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room is dusty and toilet have a lot of moss at the edge of bathtub.
Stayed 1 night in Mar 2019

4/10 Poor

Adaa, Penang

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Kotor dan berhabuk.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Toilet dirty
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
location is good
Stayed 2 nights in Feb 2019

10/10 Excellent

Hema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The building is quite old. However I like the facts that the room is big enough for three people to roam around.
Stayed 1 night in Feb 2019

4/10 Poor

Norma

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is too old and need major maintenance. Breakfast is not worth at all.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Firstly, been given an untidy room. Then, moved to a new room where the floor and bathroom were unpleasant. My first and last visit there.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

close to my meeting place
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok. Value for money
Stayed 2 nights in Dec 2018

2/10 Terrible

Luffy

Liked: Staff & service
Disliked: Property conditions & facilities
Halloween theme structure and room. You will be amazed how fantastic the overall outlook.
Stayed 1 night in Dec 2018

8/10 Good

mohamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
okay and nice
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
up above econsave...
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The towel is smelly.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Towel smelly
Stayed 1 night in Dec 2018

2/10 Terrible

Mayol

Liked: Staff & service
Disliked: Cleanliness, room comfort
not a good experience. renovation takes place during our stay. too noisy and we cant put our baby to sleep because of that
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Affordable price
Stayed 2 nights in Nov 2018

8/10 Good

Zul, Pahang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room, the best room in it price range
Stayed 3 nights in Nov 2018

4/10 Poor

JAG, Australia

Disliked: Property conditions & facilities
Hotel under badly needed renovations, maintenance issues in every room, no mention on site about the renovations. Was asked to move twice due maintenance issues. TV reception extremely poor and cable unwatchable. Bad damp/mildew smell in many areas.
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

RADZIAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018